1. Hotel
  2. Malaysia(5,789 hotel)
  3. Sabah(426 hotel)
  4. Kota Kinabalu(281 hotel)
  5. Kota Kinabalu(243 hotel)
  6. Celyn Hotel City Mall

Celyn Hotel City Mall

Unit S-0-30, Block F, Ground Floor, City Mall, Jalan Lintas, Kota Kinabalu, Kota Kinabalu, Sabah, Malaysia, 88300
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According to 53 guests
Staff very friendly and very helpful.
Khoo C. F.
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Based on 73 traveler reviews
24-Hour Front Desk

Nearby attractions
KPJ Sabah Specialist Hospital
(0.75 km)
Hospital Queen Elizabeth
(2.74 km)
Sabah State Museum
(2.85 km)
Atkinson Clock Tower
(3.19 km)
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Review by Traveloka users

26 Traveloka customers have stayed in this hotel and given reviews:

The staff is very friendly. shopping mall is just beside the hotel which is convenience to look for food and entertainment (mall with cinema). room quite spacious with unique coloured toilet. only no plug beside the bed that make it hard to charge hp while sleeping and limited plug. need to plug out the fridge to boil water. tv no usb port. a quiet place, good for resting after long day at work.
Smelly room but good location.
I love this room of 222. if I want to stay here again, I would choose this room. 312 is so bad. bad lighting
Service was great. but sometimes the towel smell weird. overall, it was a great staying there.
Provide more food after midnight.
Receiption / housekeeping was busy on 7.15am which I need to request iron and board but was busy till my phone not been answer.
At 11pm when I back to hotel, water heating system was broken and maintenance crew was off. Although the staff offer me to change room but I was going to check out on the next morning, can't be bother to move room thus has to take a cold shower at a rainy night. Also, the floor has sands when I check in. Beside that, the hotel is good, friendly staff, good location, budget stay. I will come back again for another stay.
Towels smell very stink.
Staff very friendly and very helpful.
A good and strategic location. easy to get food
Based on
73 reviews
Review from
Solo travel4
Friends getaway6
Rating Result
Very Bad
Very Good
Ivan K
Bad Experience
When open the room door at third floor after get the room key, there have a bad strong smell, i rush out for discussion and thinking i still accept the smell. after i back to room, i lay on bed and preparing to sleep, after that i feel itchy and try to call receipt, but the phone is not working, and finally i went down to receipt counter. the reception guy is rude to ask why i so late to report the room problem. He has changed the room to me and told this is last room, if this room still got problem then have to wait tomorrow morning for room cleaning. he gave me the feeling like i giving him the problem???? I move to new room and straight away go lay on bed. Next day, when i turn on the water, the basin water leak, i went down to reception counter and report this issue, the SAME reception guy said "yesterday night you report the room got strong smell and the bed not clean make you itchy, NOW you report the basin water leaking", he sound like no good to me. at the end, i wont come this hotel again.
Business - Aug 13, 2017
Kayzie C
One of the worst
We had rooms booked and were assigned to rooms at third floor. They are refurbishing the rooms and the place is full of furnitures. Once we open the room, it is full of strange smell and the room is very old. 1 of the room doesn't even have towels in it, even if they brought over late that day, My colleague requested for a room change when he feels itchy sleeping on the bed, the response from the customer service is very rude by asking why we did not report earlier. The same response was given when the same guy reported water leak with his basin to the customer service. Sounds to us that we are at fault as we report the relevant only when we found it out. The WiFi signal is very weak in each of our rooms. It is overall a very bad experience and will never come back to this hotel chain anymore.
Business - Aug 10, 2017
Convenient but nothing impressive
The location of the hotel is convenient to get to most places and being next to a mall, you can nip in to Watsons/Guardian or even Giant for anything you may need! It is not too far to get anywhere as well. However the rooms seem old and we were initially shown to a room that was under renovation : the room was unlocked, no carpet, no bed no furniture. After going downstairs, we were changed to another room which was not too bad. The rooms are decent in size and the bathrooms were kept really clean daily. My only complaint would be that the corridors smell really musty and it is not great! On the first day of our arrival we also saw rubbish bags left on the corridor - very unsightly! Breakfast was alright, on weekends you get a buffet and on weekdays you get it freshly made to order! Overall for what we paid, we thought it was decent but nothing to shout about.
Friends getaway - Aug 1, 2017
Timothy L
Small hotel 3 kms (Jln.Lintas) away from KK city centre with a small mall, chicken rice shop, chinese restaurant, Starbucks, dental clinic etc conveniently located at your doorsteps....plus points. Unfortunately hotel needs urgent refurbishment as rooms have an old damp musty smell which gives an uncomfortable feeling. If refurbishment has been done, it is highly recommended.
Business - Jul 29, 2017
Chua H
Quite ok
The hotel was ok but the parking lot are really limited. If you do rent a car, consider again to stay or not to stay here since there are around 3 parking lots provided for their customers with first come first serve basis. So if you do not get to park the lots provided, the charges are on your own. But the hotel room do consider as ok and location was good as its near to filipino market and a walking distance to jesselton point.
- Jun 27, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Early check-in
    • Elevator
    • Late check-out
    • Restaurant
    • Breakfast restaurant
    • Lunch restaurant
    • Room service
    • WiFi in public area
  • Hotel Services
    • Bellhop
    • Concierge
    • Early Check-in
    • Front desk
    • 24-hour Receptionist
    • Late check-out
    • Laundry service
    • Limited hours room service
    • Luggage storage
    • Newspaper in lobby
  • In-room Facilities
    • Cable TV
    • Desk
    • DVD player
    • Hairdryer
    • In-room safe
    • Refrigerator
    • Shower
    • TV
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Shops
    • Supermarket
  • Business Facilities
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Transportation
    • Airport transfer
    • Area shuttle
    • Car rental
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • General
    • AC
    • Family room
  • Food and Drinks
    • Cafe
  • Connectivity
    • LAN Internet

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Celyn Hotel City Mall is located in area / city Kota Kinabalu.

      The hotel has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 5.77 km away.

      There are plenty of tourist attractions nearby, such as KPJ Sabah Specialist Hospital within 0.75 km, and Hospital Queen Elizabeth within 2.74 km.

      About Celyn Hotel City Mall

      From business event to corporate gathering, Celyn Hotel City Mall provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Celyn Hotel City Mall, a wonderful accommodation for your family holiday.

      If you plan to have a long-term stay, staying at Celyn Hotel City Mall is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

      Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Celyn Hotel City Mall.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Celyn Hotel City Mall exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      With all facilities offered, Celyn Hotel City Mall is the right place to stay.

      You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
      Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.


      - Kindly be informed that the hotel is implementing charges for guest who is requesting to transfer to hotel due to wrong hotel reservation. As such guest have to pay to the hotel upon making the transfer request.

      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.