Cititel Express Penang Hotel

Hotels
8.3
/10
Very Good
1,100 reviews

What Guests Say About Their Stay

Distance To City Center (24)
Staff Friendliness (21)
Bedroom (20)
Accessibility (18)
F***a
10.0
/ 10
Highly recommended for family to stay. Very spacious fitted for 5 people. Cozy and warm room. We love it so much. We will come back to stay here next time. Near to the tourist spot too.
Kartika
8.8
/ 10
The location is strategies, in front of shopping center and near some of hidden gem of penang culinary. The most oustanding place of the hotel is the room that spacious and clean. I'll comeback here for sure. The gym tools also complete.
Kartika
8.5
/ 10
It's located right behind the wembley hotel and it has connecting door to wembley, so we can get shortcut to Komtar. The room is clean. Two thumbs up for the service and room !
S***a
9.7
/ 10
The hotel staff was very helpful in extending my check-out until the afternoon because my flight was delayed by the airline until the evening. The hotel location is good, there are lots of food around, and it's within walking distance to 1st Avenue Mall. The hotel is new, the facilities are still fresh and clean 👍 Highly recommended. Even though it's located in the city center, it's not difficult to get to hospitals in Penang. Grab is easy and cheap, only around RM 7 😊
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W***a
9.4
/ 10
Clean, comfortable, beautiful view, many places to eat, near the mall and one more thing provided prayer mats for Muslims. Recommended. Next time I stay here again when I go to Penang.
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In the Area
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123, Lebuh Noordin, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

Main Facilities

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Laundry service
Restaurant
Luggage storage
Elevator
AC
Disabled access friendly
note: hotel was previously named Cititel Express Penang Staying at Cititel Express Penang Hotel is a good choice when you are visiting Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Cititel Express Penang Hotel

123, Lebuh Noordin, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
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Lobby Cititel Express Penang Hotel
Lobby 2 Cititel Express Penang Hotel

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Overview of Cititel Express Penang Hotel

Nestled in the heart of Penang, Cititel Express Penang Hotel offers a unique blend of modern comfort and convenient access to the island's vibrant culture. Its strategic location makes it an ideal base for exploring George Town's UNESCO World Heritage Site and beyond.

Location and Accessibility

Cititel Express Penang Hotel is situated in a prime location within George Town, Penang. You'll find yourself within easy reach of key landmarks such as Komtar, Prangin Mall, and the bustling streets of Little India and Chinatown. Public transport is readily available, with bus stops just a short walk away, providing easy access to other parts of the island.

Ideal for Whom?

Cititel Express Penang Hotel caters to a wide range of travellers, from solo adventurers and couples to families and business travellers. Its comfortable rooms and convenient location make it a great choice for those seeking a hassle-free stay in Penang.

Style and Atmosphere

The Cititel Express Penang Hotel boasts a contemporary style with a focus on functionality and comfort. The atmosphere is relaxed and welcoming, providing a peaceful retreat after a day of exploring the city.

Cititel Express Penang Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Cititel Express Penang Hotel Facilities

Featuring 234 rooms in total, Cititel Express Penang Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including .

Available Room Types

Cititel Express Penang Hotel offers a variety of room types to suit different needs and preferences. These typically include standard rooms, superior rooms, and family rooms, each designed with comfort and convenience in mind. Expect comfortable beds, en-suite bathrooms, air conditioning, and complimentary Wi-Fi in all rooms.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Cititel Express Penang Hotel

Cititel Express Penang Hotel generally offers a relaxed and friendly atmosphere. While not a social hub in the same way as a hostel, it provides a comfortable and convenient base for exploring Penang.

Guest Profile

You're likely to encounter a mix of guests at Cititel Express Penang Hotel, including tourists, business travellers, and families. The hotel's central location and comfortable amenities make it a popular choice for a variety of visitors.

Activities and Events

While Cititel Express Penang Hotel may not organise specific weekly activities or city tours, the staff are usually happy to provide recommendations and assistance with booking tours and transportation.

House Rules and Etiquette

As with any hotel, it's important to be respectful of other guests and adhere to the hotel's house rules. These typically include quiet hours, no smoking in rooms, and responsible use of facilities.

How to Get to Cititel Express Penang Hotel

Getting to Cititel Express Penang Hotel is relatively straightforward, regardless of your mode of transport.

Nearest Transport Hubs

The nearest airport is Penang International Airport (PEN), which is approximately a 30-45 minute drive from the hotel. The main bus terminal, Komtar Bus Terminal, is within walking distance.

Directions

Taxis and ride-hailing services are readily available from the airport and bus terminal. Simply provide the hotel's address to the driver.

Walking Distance

Cititel Express Penang Hotel is conveniently located within walking distance of many major attractions in George Town, including Komtar, Prangin Mall, and the UNESCO World Heritage Site.

Food Near Cititel Express Penang Hotel

You'll find a plethora of dining options within easy reach of Cititel Express Penang Hotel.

On-Site Dining

While details vary, Cititel Express Penang Hotel often serves breakfast. Check with the hotel directly for specific details about breakfast options and the availability of drinks.

Self-Catering

Kitchen facilities for self-catering are typically not available at Cititel Express Penang Hotel.

Nearby Eateries

You'll be spoiled for choice when it comes to nearby cafes, convenience stores, and restaurants. From local hawker fare to international cuisine, there's something to suit every taste and budget. Gurney Drive, known for its street food, is a short taxi or bus ride away.

Things to Do Around Cititel Express Penang Hotel

Cititel Express Penang Hotel's central location makes it an ideal base for exploring Penang's many attractions.

Nearby Attractions

Within walking distance, you'll find iconic landmarks such as Komtar, the Clan Jetties, and Fort Cornwallis. Explore the vibrant streets of Little India and Chinatown, and immerse yourself in the city's rich history and culture.

Itinerary Suggestions

For solo travellers, a walking tour of George Town is a must. For groups, consider a visit to Penang Hill for panoramic views of the island. Don't miss the opportunity to sample the local cuisine at one of the many hawker stalls.

Why Cititel Express Penang Hotel is Popular Among Travelers

Cititel Express Penang Hotel is a popular choice among travellers due to its convenient location, comfortable rooms, and value for money. Its central location makes it easy to explore George Town's many attractions, while its comfortable amenities provide a relaxing retreat after a day of sightseeing.

Tips for First-Time Visitors

Here are some tips to help you make the most of your stay at Cititel Express Penang Hotel.

Room Choice

If you're a light sleeper, consider requesting a room away from the main street to minimise noise. For families, connecting rooms may be available.

What to Pack

Pack light, comfortable clothing suitable for the tropical climate. Don't forget sunscreen, insect repellent, and a hat.

Language and Customs

English is widely spoken in Penang, so communication shouldn't be a problem. Be aware of local customs and dress modestly when visiting religious sites.

Best Time to Stay at Cititel Express Penang Hotel

The best time to visit Penang depends on your preferences.

Seasonal Advice

The dry season (November to March) is generally considered the best time to visit, with sunny skies and pleasant temperatures. However, this is also peak season, so expect higher prices and larger crowds. The shoulder seasons (April-May and September-October) offer a good balance of weather and affordability.

Event-Based Travel

Penang hosts a variety of festivals and events throughout the year, including Chinese New Year, Thaipusam, and the George Town Festival. If you're interested in attending a specific event, be sure to book your accommodation well in advance.

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All facilities in Cititel Express Penang Hotel

Lobby Cititel Express Penang Hotel
Lobby
Exterior Cititel Express Penang Hotel
Exterior
Bedroom Cititel Express Penang Hotel
Bedroom
In-room Bathroom Cititel Express Penang Hotel
In-room Bathroom
Restaurant Cititel Express Penang Hotel
Restaurant

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Hot breakfast

General

  • AC
  • Heater
  • Non-smoking room
  • Smoking area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible parking

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Cititel Express Penang Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Hotel will be converted to a Non Smoking Hotel effective 01/08/2022. Smoking only allowed in designated area.

Smoking

Smoking is allowed only in the designated smoking area.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cititel Express Penang Hotel
234
Number of floors in Cititel Express Penang Hotel
22
Another facilities in Cititel Express Penang Hotel
Parking, Elevator, 24-hour room service, Restaurant, Breakfast restaurant

Frequently asked question in Cititel Express Penang Hotel

What is normal check-in & check-out time at Cititel Express Penang Hotel?
The standard check-in time at Cititel Express Penang Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Cititel Express Penang Hotel provide breakfast?
Yes, Cititel Express Penang Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Cititel Express Penang Hotel have?
Cititel Express Penang Hotel is a 3.0-star hotel.
How many floors does Cititel Express Penang Hotel have?
Cititel Express Penang Hotel has 22 floors.
How many rooms does Cititel Express Penang Hotel have?
Cititel Express Penang Hotel has 234 rooms in total.
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More Reviews from Other Guests in Cititel Express Penang Hotel

8.3
Very Good
From 782 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.9

Location

8.7

Service and Facilites

8.3

People often mention about Cititel Express Penang Hotel
All
Distance to City Center (20)
Bedroom (16)
Staff Friendliness (15)
Bathroom (14)
Surroundings (13)
Accessibility (12)
Wifi (12)
Ambiance (12)
Hotel Area (12)
Check-in/out Time (9)
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Most Recent
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Traveler Reviews Cititel Express Penang Hotel

Number of reviews per page
20
40
Customer reviews
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel staff was very helpful in extending my check-out until the afternoon because my flight was delayed by the airline until the evening. The hotel location is good, there are lots of food around, and it's within walking distance to 1st Avenue Mall. The hotel is new, the facilities are still fresh and clean 👍 Highly recommended. Even though it's located in the city center, it's not difficult to get to hospitals in Penang. Grab is easy and cheap, only around RM 7 😊
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Accommodation's Reply
31 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Highly recommended for family to stay. Very spacious fitted for 5 people. Cozy and warm room. We love it so much. We will come back to stay here next time. Near to the tourist spot too.
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Accommodation's Reply
31 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
MOHD F. Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
The room is quite narrow and not suitable for families.
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Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
s***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I like it here, can repeat it again for next time
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Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
NUR H. B. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Worth what we pay. Definitely will come again👍
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Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff have very friendly and good service, and it's easy to get food and near the city.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
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Johansen B.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Everything was fine, but the room was too small. The table was poorly decorated, making it difficult to move around.
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2 people find it helpful
Accommodation's Reply
22 Sep 2025
Thank You for your feedback. We're sorry to hear that the size did not meet your expectations. We appreciate your comments and will take them into consideration to improve our guest experience.
MUTTAQIN
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff is friendly and easy to check in and check out.
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Accommodation's Reply
22 Sep 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Clean, comfortable hotel. Friendly staff. Walking distance everywhere. The downside is the small room size, making it less spacious.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Thanks for your feedback! We're delighted to hear that you found our hotel clean and comfortable, and that our staff were friendly. It's also great that you appreciated our location, being walking distance everywhere in George Town, Penang. We do note your feedback regarding the small room size, making it less spacious. We understand this can impact your comfort, and we're always looking for ways to optimize our spaces while ensuring a pleasant stay for all our guests. We hope to welcome you back again soon!
sismantolim
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
The hotel staff during check in and check out were very friendly and very helpful. The cleanliness and comfort of the hotel are good. The distance to places to eat and to the Komtar station is close, the distance to AVENUE is also close. Unfortunately the room size is a bit small. but this does not reduce our comfort
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Thank you for your wonderful review of Cititel Express Penang! We're delighted to hear that your stay was so enjoyable. Your kind words about our staff, accommodations, and amenities are truly appreciated. We're committed to providing exceptional experiences for all our guests. We hope to have the opportunity to welcome you back to Cititel Express Penang in the future.
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Clean, new, and nice hotel. Close to malls and restaurants. Good service.
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Accommodation's Reply
11 Jul 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
sismantolim
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
the check in and check out staff are friendly, the room AC is good, the room is clean, the distance to anywhere is easy, the distance to the breakfast place is quite close. unfortunately the room is a bit narrow. other facilities are quite good.
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.
F***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Amazing 🤩 we will back to stay here soon!
2 people find it helpful
Accommodation's Reply
01 Jul 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel is in a very strategic location. Optional buffet breakfast (with guest discount) provided at St Giles.
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Accommodation's Reply
01 Jul 2025
Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.
Wan C. W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
All well, but one thing that needs to improve is their alternate day housekeeping policy. I personally do not mind using the same linen for two days, but they should at least make up the bed on a daily basis without having to call the front office or housekeeping.
1 people find it helpful
Accommodation's Reply
15 May 2025
Thank you for your feedback. We're glad to hear that overall you had a good stay. We appreciate you highlighting the alternate day housekeeping policy. We understand your point about the bed making. We will definitely take your suggestion into consideration as we review our housekeeping procedures. It's valuable feedback like this that helps us improve the guest experience. We hope to welcome you back again soon and provide an even better stay.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 33 week(s) ago
The make up room is not very clean
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Accommodation's Reply
13 Mar 2025
We sincerely apologize for the cleanliness issue you encountered in the room. This is not the standard we strive for, and we will address this with our housekeeping team immediately. We appreciate your comments and are working to improve.
g***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 35 week(s) ago
The hotel location is good and close to the city center, only the room size is a bit small but the rest is okay
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Accommodation's Reply
13 Mar 2025
Thank you for sharing your feedback with us. We’re sorry to hear that the room size didn’t meet your expectations and that it wasn’t as comfortable as you hope for. We understand how important space is for a relaxing stay, and we apologize for any discomfort this caused. For future stays, we recommend considering our slightly larger room options (Superior Room) to ensure more space and comfort. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.
Vina M.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Often staying in this hotel when we're in Penang, already feel very comfortable staying in Cititel Express Penang ❤️
1 people find it helpful
Accommodation's Reply
27 Feb 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
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mita k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
Providing prayer mats for prayer 👍🏻
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Accommodation's Reply
12 Feb 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 39 week(s) ago
Strategic location, good hotel atmosphere, only the cleanliness of the towels needs to be improved and the friendliness of the staff needs attention.
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1 people find it helpful
Accommodation's Reply
03 Feb 2025
Thank you for your valuable feedback! We're glad to hear you enjoyed our strategic location and the atmosphere of the hotel. We take cleanliness seriously and will certainly look into improving the condition of the towels. Additionally, we appreciate your comments about staff friendliness and will use this as an opportunity to further train our team to enhance guest experiences. We hope to welcome you back and provide an even better stay next time.
Number of reviews per page
20
40

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Exterior 4 Cititel Express Penang Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 782 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.9

Location

8.7

Service and Facilites

8.3

People often mention about Cititel Express Penang Hotel
All
Distance to City Center (20)
Bedroom (16)
Staff Friendliness (15)
Bathroom (14)
Surroundings (13)
Accessibility (12)
Wifi (12)
Ambiance (12)
Hotel Area (12)
Check-in/out Time (9)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Cititel Express Penang Hotel

Number of reviews per page
20
40
Customer reviews
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel staff was very helpful in extending my check-out until the afternoon because my flight was delayed by the airline until the evening. The hotel location is good, there are lots of food around, and it's within walking distance to 1st Avenue Mall. The hotel is new, the facilities are still fresh and clean 👍 Highly recommended. Even though it's located in the city center, it's not difficult to get to hospitals in Penang. Grab is easy and cheap, only around RM 7 😊
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Accommodation's Reply
31 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Highly recommended for family to stay. Very spacious fitted for 5 people. Cozy and warm room. We love it so much. We will come back to stay here next time. Near to the tourist spot too.
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
MOHD F. Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
The room is quite narrow and not suitable for families.
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Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
s***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I like it here, can repeat it again for next time
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Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
NUR H. B. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Worth what we pay. Definitely will come again👍
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff have very friendly and good service, and it's easy to get food and near the city.
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
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Johansen B.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Everything was fine, but the room was too small. The table was poorly decorated, making it difficult to move around.
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2 people find it helpful
Accommodation's Reply
22 Sep 2025
Thank You for your feedback. We're sorry to hear that the size did not meet your expectations. We appreciate your comments and will take them into consideration to improve our guest experience.
MUTTAQIN
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Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff is friendly and easy to check in and check out.
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Accommodation's Reply
22 Sep 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Clean, comfortable hotel. Friendly staff. Walking distance everywhere. The downside is the small room size, making it less spacious.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Thanks for your feedback! We're delighted to hear that you found our hotel clean and comfortable, and that our staff were friendly. It's also great that you appreciated our location, being walking distance everywhere in George Town, Penang. We do note your feedback regarding the small room size, making it less spacious. We understand this can impact your comfort, and we're always looking for ways to optimize our spaces while ensuring a pleasant stay for all our guests. We hope to welcome you back again soon!
sismantolim
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
The hotel staff during check in and check out were very friendly and very helpful. The cleanliness and comfort of the hotel are good. The distance to places to eat and to the Komtar station is close, the distance to AVENUE is also close. Unfortunately the room size is a bit small. but this does not reduce our comfort
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Thank you for your wonderful review of Cititel Express Penang! We're delighted to hear that your stay was so enjoyable. Your kind words about our staff, accommodations, and amenities are truly appreciated. We're committed to providing exceptional experiences for all our guests. We hope to have the opportunity to welcome you back to Cititel Express Penang in the future.
S***a
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Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Clean, new, and nice hotel. Close to malls and restaurants. Good service.
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Accommodation's Reply
11 Jul 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
sismantolim
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
the check in and check out staff are friendly, the room AC is good, the room is clean, the distance to anywhere is easy, the distance to the breakfast place is quite close. unfortunately the room is a bit narrow. other facilities are quite good.
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.
F***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Amazing 🤩 we will back to stay here soon!
2 people find it helpful
Accommodation's Reply
01 Jul 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel is in a very strategic location. Optional buffet breakfast (with guest discount) provided at St Giles.
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Accommodation's Reply
01 Jul 2025
Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.
Wan C. W.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
All well, but one thing that needs to improve is their alternate day housekeeping policy. I personally do not mind using the same linen for two days, but they should at least make up the bed on a daily basis without having to call the front office or housekeeping.
1 people find it helpful
Accommodation's Reply
15 May 2025
Thank you for your feedback. We're glad to hear that overall you had a good stay. We appreciate you highlighting the alternate day housekeeping policy. We understand your point about the bed making. We will definitely take your suggestion into consideration as we review our housekeeping procedures. It's valuable feedback like this that helps us improve the guest experience. We hope to welcome you back again soon and provide an even better stay.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 33 week(s) ago
The make up room is not very clean
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Accommodation's Reply
13 Mar 2025
We sincerely apologize for the cleanliness issue you encountered in the room. This is not the standard we strive for, and we will address this with our housekeeping team immediately. We appreciate your comments and are working to improve.
g***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 35 week(s) ago
The hotel location is good and close to the city center, only the room size is a bit small but the rest is okay
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Accommodation's Reply
13 Mar 2025
Thank you for sharing your feedback with us. We’re sorry to hear that the room size didn’t meet your expectations and that it wasn’t as comfortable as you hope for. We understand how important space is for a relaxing stay, and we apologize for any discomfort this caused. For future stays, we recommend considering our slightly larger room options (Superior Room) to ensure more space and comfort. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.
Vina M.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Often staying in this hotel when we're in Penang, already feel very comfortable staying in Cititel Express Penang ❤️
1 people find it helpful
Accommodation's Reply
27 Feb 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
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mita k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
Providing prayer mats for prayer 👍🏻
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Accommodation's Reply
12 Feb 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 39 week(s) ago
Strategic location, good hotel atmosphere, only the cleanliness of the towels needs to be improved and the friendliness of the staff needs attention.
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1 people find it helpful
Accommodation's Reply
03 Feb 2025
Thank you for your valuable feedback! We're glad to hear you enjoyed our strategic location and the atmosphere of the hotel. We take cleanliness seriously and will certainly look into improving the condition of the towels. Additionally, we appreciate your comments about staff friendliness and will use this as an opportunity to further train our team to enhance guest experiences. We hope to welcome you back and provide an even better stay next time.
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