1. Hotel
  2. Malaysia(5,795 hotel)
  3. Kuala Lumpur(1,135 hotel)
  4. Kuala Lumpur(1,133 hotel)
  5. Bukit Bintang(330 hotel)
  6. Dorsett Kuala Lumpur

Dorsett Kuala Lumpur

Hotel
172 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Kuala Lumpur, Malaysia, 55100
See all photos
Impressive
8.7/10
According to 286 guests
Nice room to stay, I think I'll recommend this to my friends.
Wisnu P.
See all reviews
Based on 1,505 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Bukit Bintang Monorail Station
(0.30 km)
Bukit Bintang
(0.40 km)
Pavilion Kuala Lumpur
(0.47 km)
Low Yat Plaza
(0.50 km)
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Review by Traveloka users
Review
8.7
/10
Impressive
Cleanliness
8.85
Comfort
8.82
Meal
8.32
Location
8.89
Service
8.49

169 Traveloka customers have stayed in this hotel and given reviews:

8.5
Nice room to stay, I think I'll recommend this to my friends.
10.0
Good standard hotel in excellent location. Room and amenities satisfactory although bathroom would benefit from the addition of flannels given that it purports to be 5 star. Breakfast a very extensive choice though dining room very crowded as a result of multiple tour parties. I understand this is a regular feature. Bukit Bintang, multiple shopping centres in easy walking distance. Smokers accumulating around main entrance is an undesirable feature and they should be moved further away. You don't see the same thing happening at other 5-star hotels in this locality.
9.4
Good. Clean and I like the room is big
9.7
I stay at dorsett residence which is the building is very new and very clean ..i bring my 1 years old son ..this building and room very family friendly ..seems my son enjoying his stay at this hotel , we get amazing view ..facing twin tower ..and don't forget to go to their pool ..they had amazing view ..we really happy and definetely will coming back
8.5
Good location, price is quite reasonable, room is clean, and breakfast is yummy
10.0
No complaint, helpful staff, good breakfast.
8.7
Easy check in, clean and comfortable. Though car park is small and limited space.
8.5
Good location for the hotel. Good breakfast
10.0
Nice room. Very good. Excellent.
9.6
I like it, the service was excellent and I will go back again.
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Based on
1,505 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business164
Couples446
Solo travel106
Family463
Friends getaway172
Rating Result
Very Bad
54
Bad
93
Average
315
Very Good
667
Extraordinary
376
NurhumairaOsman
1 for service but 5 for room
Service I called up the hotel upon arriving at the airport...Time call is already at 1240hrs and i told them im already on my way and asked if i can check in earlier.. i was transfered to FD and a chinese guy pick up the call.. again i repeat the same request.. but i was shocked when he immediately rejected and say NO.. i told him that I have boarded the taxi and already making my way.. Time check 1245... and i told him i will be reaching closer to 130 to 145 and again req for ECI.. which is not tooo early...he says NO... when i asked if room was occupied.. he said yes... so i asked again...if i check in later.. can i also check out late...he puts me on hold to check... when he came back to the line.. suddenly room was ready to check in..Upon arrival.. no luggage assistance rendered when there is soo many free man in uniform standing around😓😓😓 Day 1 I called for housekeeping to help me with the aircon.. They did sent someone.. but instead of telling me how to operate that aircon panel.. i keeps pressing those buttons and sayy okok.. at the same time he holds a super noisy walkie talkie...he receives message via the walkie talkie and left super loud!!... left me hanging... i called the operator/onestopservice to inform of this situation..and told them i would like to speak to the manager... i was told the manager will call me... 3 days later.. till i check out... no manager... Day 2 My first morning at the hotel..since the plan to shop was in the afternoon.. my parents n i decided to sleep after b/f... at around 9am the hskp guy appear to make up room.. my mom open the door and told him later.. we will call when we are ready...and i place room on DND So before leaving the room for shopping.. i called for make up service.. Done with shopping.. hoping to shower n lie down on a made up bedsheet.. i was sgain dissapointed... nothing was done...ZERO. So i called the operator again n inform her of the situation...and again i told her please convey this to the manager.. but again... NO MANAGER...she told me that they were inform i refuse makeup room.. i told her yes u are right but i did call later for room makeup and i told her i met the hskp supervisor along the way when im gng out and he stopped me coz my room was on DND..i return to the room and release my dnd...and told him to go ahead to make up room.... which means they are aware that i have left and the can clean up the room...im not sure if they do not have a duty manager or only 9-5 manager... But whatever it is.. there is no courtesy of apologising or anything.. Im not expecting a compensation or anything.. But no apology at all.. Inroom dining Food was superb!! Ordered twice and both time was superb!!! Courteous girl who sent the food over...A bit slow and not insync when requested for ice bucket to be sent together when call was awhile later.... Window lounge While the hskp was cleaning my room on Day 2.. i went to their window lounge and wait.. Spent RM18 for waiting...😨😨😨 I would like to express my thanks to the lady on duty (did not manage to get her name)... Great smile and approachable.. Check out! Good Job to the checkout girl and conceirge guy!! The lady at check out was courteous...👍🏿👍🏿👍🏿 Many thanks to the guy who helped us with luggage and taxi booking.. i changed time for pick up.. and he helped us arranged without a fuss!! Overall I love the rooooooooom!! Super spacious!! But no view at all ...Goood family room!!! One king size and One single bed... Room was clean!! Hoping for a better service...basic2 service.. I have been to KL for more than 5 times and have never stayed in the same hotel... I want to try all.. I have tried Parkroyal and Melia... tiptop service...I hope to have a better service in future.. Anyways.. Thank you for accomodating us... Nurhumaira Osman Rm 2616
Family - Nov 13, 2017
Cedric M
Clean and great service!
Heard that they just refurbished the hotel. So gave it a try and they never fail my expectation. Check in was ok but would suggest to have better queue system. Room given facing another building but it's spacious and clean which is more than enough to me. Location is good as it's near to the pavilion mall and others. Breakfast spread could be better. But again you get what you paid for! I would rate this hotel 4 star... Definitely not a 5 star. Perhaps the best 4 star if they sustain the level of service, clean and neat room and good wifi. Will I be coming back ? YES! Value for money
Couples - Nov 10, 2017
Andre C
Want Excellent location and service, this is it.
We were at the Dorsett last year during renovations and enjoyed their hospitality! This year Nov.2017 we returned and were pleasantly surprised with quality of reservation.When we arrived we met Mas Aziera Arshad at reception . She checked us in with pleasant smile and very efficient and got us in our room in no time . Fantastic hostess and an asset for the Dorsett. The rooms are still very comfortable and very clean. (Still love the place). Breakfast is lovely with a good range of food choices. Dorsett very conveniently located in the "Golden Triange" at Bukit Bintang. Great value for money and would recommend this beautiful hotel
Couples - Nov 8, 2017
AlexMicheal
Slow Check in by Trainee Staff.....
Me and my wife was travelling with long flight and very tired. Upon check in one of the receptionist doing the check in process was very slow. She was hanging me more than 10 minutes!!! i'm believe that this is not a correct procedures for check in! i'm was check in a lots of hotel before and never seem this kind of slow check in. Some more she was very blur and look like doesn't understand what i saying to her. OMG !!! Really can't accept this service. Luckily one of the senior name Michelle notice that the girl was facing a problem and she take the initiative to approach the girl and ask whether need any assistant from her or not? Then only she ask for help from Michelle. When Michelle attend us, she was showing her beautiful smile face and apologized for the delay check in process to us. She was very nice and helpful and fast respond, during she assist the receptionist to check in us, she still can chit chat with us and without fail doing her job. Michelle only took few minutes time to check in us and to get bellman to assist us to bring our luggage to room. Room was clean and good. No comment about the room. Overall, for my stayed was good, but still can improve. Specifically for the receptionist must be fast respond to all the guest and with smile. During my stayed, i observe for few staff from reception, notice that all the ladies and Michelle always with the beautiful smile on the face, except the girl who was check in me. Anyway, i will be back again to stay here and hope that for next time can see more improvement from the trainee receptionist.
Business - Nov 7, 2017
amandeepcheema
Excellent place
Take my word.if you are in kl than best place to stay is Bukit bintang and in Bukit bintang best place to stay is Dorsett. 5 star facilities at reasonable prices.go for more expensive hotels if you have money to waste.no complaints at all.
Family - Nov 4, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Tours
  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • General
    • AC
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Food and Drinks
    • Bar
    • Buffet breakfast
    • Buffet dinner
    • Buffet lunch
  • Things to Do
    • Children pool
    • Fitness center
    • Outdoor pool
    • TV lounge
  • Transportation
    • Airport transfer
    • Car rental
    • Valet parking
  • Business Facilities
    • Business center
    • Meeting facilities
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Kids and Pets
    • Babysitting

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      note: hotel was previously named Dorsett Regency Kuala Lumpur

      Location
      Staying at Dorsett Kuala Lumpur is a good choice when you are visiting Bukit Bintang.

      The hotel is located only 1.01 km away from Hang Tuah Station.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About Dorsett Kuala Lumpur

      Whether you are planning an event or other special occasions, Dorsett Kuala Lumpur is a great choice for you with a large and well-equipped function room to suit your requirements.

      From business event to corporate gathering, Dorsett Kuala Lumpur provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Dorsett Kuala Lumpur, a wonderful accommodation for your family holiday.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Dorsett Kuala Lumpur exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Dorsett Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Dorsett Kuala Lumpur.

      Additional breakfast are chargeable at MYR 45.00 /person.

      Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
      Anda mesti menunjukkan kad pengenalan bergambar serta kad kredit semasa mendaftar masuk. Harap maklum bahawa semua Permintaan Khas adalah tertakluk kepada ketersediaan dan bayaran tambahan mungkin dikenakan.

      Pets are NOT allowed.


      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.