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  2. Malaysia(5,797 hotel)
  3. Selangor(581 hotel)
  4. Petaling Jaya(135 hotel)
  5. Eastin Hotel Kuala Lumpur

Eastin Hotel Kuala Lumpur

Hotel
13, Jalan 16/11, Pusat Dagang Seksyen 16,, Petaling Jaya, Selangor, Malaysia, 46350
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Impressive
8.5/10
According to 160 guests
Good value for money. The service is good.
Sabrina W. A.
See all reviews
Based on 640 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Restaurant
WiFi

Nearby attractions
Taman Jaya LRT Station
(2.48 km)
Asia Jaya LRT Station
(2.57 km)
Seamonkey Dive Centre
(2.81 km)
Taman Paramount LRT Station
(3.40 km)
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Review by Traveloka users
Review
8.5
/10
Impressive
Cleanliness
8.87
Comfort
8.77
Meal
8.29
Location
8.30
Service
8.44

97 Traveloka customers have stayed in this hotel and given reviews:

9.7
Big room, nice view. Just when first getting the room, we're given 'not yet cleaned' room. So we complain, and they gave us upgraded room with bunch of fruits because of inconvenient experience. So we will grade this hotel 5-starred professional service. Very nice staff.
9.1
All is well except for their work performance at the lobby. Too slow and only one reception can do the job. Suggest the others reception to have more training sessions so the guests won’t be waiting too long for check in and out.
8.8
Great room. Wish their toilet bidet worked better.
6.9
I was there for one night. While waiting to be checked in, the hotel seems a bit "aged". Still rather clean. The Front office staffs need to learn customer service skills and etiquette!Imagine my sister approaching the counter for check in to be greeted by the attending staff with a. "Wait ah. I am doing something first" whats that? And that being said with no eye contact and condescending tone! I myself witnessed as well, when getting an extra keycard, the attending staff seemed uninterested and was chatting away with a colleague! This should never be done in front of a paying guest! I was a hotelier myself. And have been in the hospitality/customer service industry to know that. Broken glass found behind the room safe, (This was discovered by my 7 years old daughter). Shouldn't housekeeping have ensured such hazardous things were removed/cleaned for safety reasons? I was charged RM100 for an extra bed which does not come with free breakfast. Their lounge seemed a bit sad as well. I was there on a Saturday night. No band? Or Pianist ? I guess I chose the wrong location. Will I return? What do you think?
8.4
Need to improve on the check-in time.
10.0
My favorite hotel in Kuala Lumpur. Everything was great except there was an electrical issue which occurred twice causing the whole floor to lose electricity.
9.7
Overall was great but breakfast need to be more veggie-friendly
8.8
Good hotel with comfortable. The room I stayed is eastin deluxe. There were stains on the bed sheet and the night owl menu was not available since no one picked up my call at 3am. Overall, it was great.
8.5
Good value for money. The service is good.
9.6
Good service, but it's too far from city
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Based on
640 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business258
Couples96
Solo travel55
Family108
Friends getaway40
Rating Result
Very Bad
20
Bad
21
Average
136
Very Good
312
Extraordinary
151
SeptemberSeven
Good service but rooms in need of refurbishment
Several years back I used to stay at Eastin frequently. While the service was generally very good, the rooms feel quite worn and are in need of a refurbishment, especially the bathrooms. From my past stays I remembered the quality of the food in the three restaurants to be very good, however this time I felt it was average. I only recommend Eastin Hotel to business travellers who want to be close to PJ area. It is a 20 to 30 minutes taxi ride to go to KLCC area. I also noticed that Eastin now seems to be popular with package tour groups. While I understand the need for an out-of-town hotel to fill their rooms, the tour groups were a bit noisy and rowdy at times. Especially the breakfast area and lobby often felt crowded, with luggage put all over the place. On the plus side, the staff are always very friendly and helpful.
Business - Nov 5, 2017
AusJockey
Top shelf!
Working away from home is never easy but my stay at The Eastin PJ certainly helps. This was my second visit to the hotel and although the rooms are in need of a makeover and freshen up, the food, service, staff and location are wonderful. I make particular mention of the huge selection of local and western food on offer at the breakfast and delicious room service options available. The food & beverage team are nothing short of excellent with their bright smiles and happy approach to their guests. Also worthy of mention is the front desk team. These are the guys and girls who take the full force of guest issues and I saw them dealing with a couple of unhappy guests with courtesy and a willingness to listen (unlike the guests). :) Then there was Michelle. The tiny pocket dynamo who seemed to be on hand every time I ventured through the lobby. Always greeting myself and the guests with a smile and bringing happiness to guests and visitors day and night. If ever there was an example of genuine Customer Service, Michelle is it. A true gem. Thank you for making my stay always so warm and welcoming. I look forward to my next visit.
Business - Nov 4, 2017
Charles T
Good reception
Been to Eastin regularly and always receive good welcome from Mr.Anderson and Mr.Dinendren. All the check ins and check outs were handled nicely . Rooms are nicely taken care. Great facilities especially the gym and beautiful swimming pool.
Business - Nov 3, 2017
Jung Geun P
Highly recommend for Biz trip
On my early arrival, the room was not ready however the reception staff was very kind and he suggested me to have early lunch while he get my room ready. While I was having my meal on the 2nd floor restaurant, to my surprise, the reception staff, Mr Dinendra came up to the restaurant to hand over the room key to me! I was very pleased with his great service! Not only Mr Dinendra other staff on the reception and also restaurant are very friendly and room is spacious and clean. This is my 2nd stay in this hotel and I will be coming back for the next trip for sure!
Business - Nov 1, 2017
David G
Highly Recommend
I would highly recommend my stay at the Eastin Hotel. As a large group, we stay at the hotel every year for work related purposes and are never disappointed. The food is always fresh and prepared, cooked and presented to our high level of expectations . But what makes my stay the stand out feature is the warm, wonderful and welcoming nature of all the staff especially the front counter staffer Michelle. On check in she was helpful, friendly and always acknowledged me by name when I passed through reception. Such a delightful young lady. Thank you staff and management and look forward to seeing you all next year
- Oct 30, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Desk
    • Refrigerator
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Separate shower and tub
    • Cable TV
  • Public Facilities
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Restaurant
    • Breakfast restaurant
    • Lunch restaurant
    • Dinner restaurant
  • Hotel Services
    • Concierge
    • Laundry service
    • Luggage storage
    • 24-hour security
    • Bellhop
    • 24-hour Receptionist
  • Things to Do
    • Fitness center
    • Spa
    • Outdoor pool
    • Garden
    • Sauna
  • Business Facilities
    • Business center
    • Meeting facilities
    • Conference room
    • Photocopier
  • Transportation
    • Valet parking with surcharge
    • Shopping center shuttle
    • Area shuttle
    • Secure parking
  • General
    • AC
    • Non-smoking room
    • Ballroom
  • Sports and Recreations
    • Tennis
    • Fitness
  • Shuttle Service
    • Airport transfer with surcharge
  • Kids and Pets
    • Babysitting
  • Food and Drinks
    • Buffet breakfast
  • Connectivity
    • LAN Internet

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

note: hotel was previously named Eastin Hotel, Petaling Jaya

Location
Staying at Eastin Hotel Kuala Lumpur is a good choice when you are visiting Kuala Lumpur.

The hotel is located only 3.86 km away from Mid Valley Station.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Eastin Hotel Kuala Lumpur

Eastin Hotel Kuala Lumpur is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Eastin Hotel Kuala Lumpur provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Eastin Hotel Kuala Lumpur exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Eastin Hotel Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Eastin Hotel Kuala Lumpur.


Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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