GM Hotel Kuantan

Hotels
8.1
/10
Very Good
105 reviews

What Guests Say About Their Stay

Khairuddin
9.4
/ 10
very convenient, got a pantry, self laundry, snack machine. friendly staff. the hotel next to *Pasar Besar* got food court for breakfast. very recommended hotel.
In the Area
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B106 TB, Jalan Bukit Ubi , Kuantan City, Kuantan, Pahang, Malaysia, 25000

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
GM Hotel Kuantan is located in area / city Kuantan City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around GM Hotel Kuantan

B106 TB, Jalan Bukit Ubi , Kuantan City, Kuantan, Pahang, Malaysia, 25000
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Lobby GM Hotel Kuantan
Lobby 2 GM Hotel Kuantan

Discover More About GM Hotel Kuantan

Looking for a comfortable and convenient stay in Kuantan? Let's dive into everything you need to know about GM Hotel Kuantan, a popular choice for savvy travellers.

Overview of GM Hotel Kuantan

GM Hotel Kuantan offers a unique blend of comfort and accessibility, making it a solid base for exploring Kuantan. Its location provides easy access to key landmarks and public transport, allowing you to navigate the city with ease.

Location and Accessibility

GM Hotel Kuantan is strategically situated within Kuantan, offering convenient access to local attractions and transport links. Whether you're arriving by bus or planning to explore nearby areas, the hotel's location simplifies your travel plans.

Ideal for...

This hotel is a great option for those seeking a comfortable and well-located base for exploring Kuantan. Its accessibility and range of amenities make it suitable for various travel styles.

Style and Atmosphere

Expect a relaxed and welcoming atmosphere at GM Hotel Kuantan. The hotel aims to provide a comfortable and hassle-free experience for all guests.

GM Hotel Kuantan

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at GM Hotel Kuantan

Featuring 42 rooms in total, GM Hotel Kuantan offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, 24-Hour Front Desk, Parking, Elevator, WiFi.

Room Types

GM Hotel Kuantan offers a variety of room types to suit different needs, from solo travellers to small groups. Expect comfortable and functional spaces designed for relaxation after a day of exploring Kuantan.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

Expect a relaxed and friendly atmosphere at GM Hotel Kuantan. The focus is on providing a comfortable and convenient base for exploring Kuantan.

Social Vibe

GM Hotel Kuantan generally offers a quiet and relaxed ambience, perfect for those seeking a peaceful retreat after a day of sightseeing.

Types of Guests

You'll likely find a mix of guests at GM Hotel Kuantan, including those on short city breaks and individuals seeking a comfortable and affordable stay.

House Rules

Like most accommodations, GM Hotel Kuantan will have standard house rules to ensure a pleasant stay for all guests. These typically include quiet hours and guidelines for using shared facilities.

How to Get to GM Hotel Kuantan

Getting to GM Hotel Kuantan is relatively straightforward, regardless of your chosen mode of transport.

Nearest Transport Hubs

Identify the nearest bus station to GM Hotel Kuantan. This will be your primary point of arrival if you're travelling by public transport.

Directions

If you're arriving by taxi or ride-hailing service, simply provide the hotel's address. The journey from the bus station is typically quick and convenient.

Consider using Traveloka to pre-book a ride to GM Hotel Kuantan for a hassle-free arrival.

Food Near GM Hotel Kuantan

Kuantan offers a diverse culinary scene, and you'll find plenty of options near GM Hotel Kuantan.

On-Site Dining

Check if GM Hotel Kuantan serves breakfast or offers any on-site dining options. This can be a convenient way to start your day.

Nearby Eateries

Explore the surrounding streets for local cafes and restaurants. You'll find a range of options, from traditional Malaysian cuisine to international flavours.

Venture out to try some local delicacies. Ask the hotel staff for recommendations on the best places to eat nearby.

Things to Do Around GM Hotel Kuantan

GM Hotel Kuantan's location makes it easy to explore Kuantan's attractions.

Tourist Hotspots

Consider visiting popular attractions like the Teluk Cempedak beach, the Sultan Ahmad Shah State Mosque, and the Kuantan Riverfront Park. These are all easily accessible from the hotel.

Suggested Itinerary

For a solo traveller, a day exploring the city centre followed by an evening at Teluk Cempedak beach would be a great start. Group travellers might enjoy a day trip to nearby waterfalls or a visit to a local market.

Plan your itinerary in advance to make the most of your time in Kuantan. Consider purchasing tickets online to avoid queues at popular attractions.

Why GM Hotel Kuantan is Popular Among Travelers

GM Hotel Kuantan is a popular choice due to its convenient location, comfortable accommodations, and reasonable prices. It offers a solid base for exploring Kuantan without breaking the bank.

Many guests appreciate the friendly staff and the hotel's commitment to providing a pleasant stay.

Tips for First-Time Visitors

Here are some tips to make your stay at GM Hotel Kuantan even smoother.

Room Choice

If you're a solo traveller, a standard room might suffice. For groups, consider booking connecting rooms or larger suites.

What to Pack

Pack light clothing suitable for the tropical climate. Don't forget essentials like sunscreen, insect repellent, and a reusable water bottle.

Local Customs

Kuantan is a relatively conservative city. Dress modestly when visiting religious sites and be mindful of local customs.

Learn a few basic Malay phrases to enhance your interactions with locals.

Best Time to Stay at GM Hotel Kuantan

The best time to visit Kuantan depends on your preferences.

Seasonal Advice

The dry season (March to September) generally offers the best weather for outdoor activities. However, be prepared for higher prices during peak periods.

Event-Based Travel

Check for local festivals or events happening during your visit. These can add a unique cultural dimension to your trip.

Book your accommodation well in advance, especially if you're travelling during peak season or a major event.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
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Ensure to check availability and book in advance to secure the best deals.

Why Book with Traveloka

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  • Traveloka Priority: Gain access to exclusive benefits and a simplified booking process for a premium experience.

Join thousands of happy travellers who have planned their dream holidays with Traveloka! Whether you're booking flights, finding the perfect hotel, or discovering exciting activities — it's all just a tap away. Download the Traveloka app today and enjoy a stress-free travel experience!

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in GM Hotel Kuantan

Lobby GM Hotel Kuantan
Lobby
Exterior GM Hotel Kuantan
Exterior
Bedroom GM Hotel Kuantan
Bedroom
In-room Bathroom GM Hotel Kuantan
In-room Bathroom

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

General

  • AC
  • Heater
  • Non-smoking room
  • Smoke-free

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • Luggage storage

Transportation

  • Limited parking
  • Parking with surcharge

Public Facilities

  • Elevator
  • WiFi in public area

Connectivity

  • Free WiFi

Nearby Facilities

  • Shops

Accommodation Policy & General Information in GM Hotel Kuantan

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at GM Hotel Kuantan
42
Number of floors in GM Hotel Kuantan
3
Another facilities in GM Hotel Kuantan
Cable TV, Desk, Hairdryer, Shower, TV

Frequently asked question in GM Hotel Kuantan

What are available facilities at GM Hotel Kuantan?
There are top facilites at GM Hotel Kuantan such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at GM Hotel Kuantan?
The standard check-in time at GM Hotel Kuantan is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does GM Hotel Kuantan have?
GM Hotel Kuantan is a 2.0-star hotel.
How many floors does GM Hotel Kuantan have?
GM Hotel Kuantan has 3 floors.
How many rooms does GM Hotel Kuantan have?
GM Hotel Kuantan has 42 rooms in total.
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More Reviews from Other Guests in GM Hotel Kuantan

Overall Ratings & Reviews GM Hotel Kuantan

Traveloka (96)
Other sources (9)
8.3
Very Good
From 96 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

7.5

Location

8.3

Service and Facilites

8.4

People often mention about GM Hotel Kuantan
All
พื้นที่ในห้องพัก (6)
ระยะทางถึงใจกลางเมือง (5)
ห้องนอน (5)
การเข้าถึงบริการ (4)
ห้องน้ำ (4)
พื้นที่ในโรงแรม (4)
ความเป็นมิตรของพนักงาน (3)
เวลาเช็คอิน/เช็คเอาท์ (3)
สภาพแวดล้อม (2)
ความเป็นกันเองกับครอบครัว (2)
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Traveler Reviews GM Hotel Kuantan

Number of reviews per page
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40
Customer reviews
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
NO MINIRAL WATER IN THE HOTEL [ROVIDED, OR COFFEE SACHET ,VERY SAD
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A***l
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
everything is ok, there are just bed bugs... my feet are itchy
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Accommodation's Reply
29 Nov 2025
Thank you for your review, and we’re truly sorry for the unpleasant experience regarding the issue. We take this matter seriously and have immediately scheduled a thorough pest control treatment to ensure it doesn’t happen again. Your feedback is extremely valuable, and we sincerely apologize for the inconvenience caused. We hope to have the opportunity to welcome you back for a much-improved stay. 🙏🏻❤ Best regards, Fika GM Hotel Kuantan
Z***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
bathroom is something to be desired..coul"ve replaced the toilet seat...and clean the floor
1 people find it helpful
Accommodation's Reply
13 Nov 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear about the bathroom odor issues during your stay. This is not the experience we want our guests to have. We’ve addressed this with our maintenance and housekeeping teams to ensure improvements are made immediately. Your feedback is valuable, and we’ll work hard to provide a better stay in the future. Hope to welcome you again for a more comfortable experience. 🥹🌈 Best regards, Fika GM Hotel Kuantan
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Good services and staff.. Comfortable and safe.. Cleanliness also good.. Facilities also excellent
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Accommodation's Reply
23 Oct 2025
Thank you for sharing your review with us! We're glad to know you enjoyed the look of our hotel and appreciated the friendly service and facilities provided. Best regards, Fika GM Hotel Kuantan
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The hotel is situated in a "red light district". There seemed to be suspicious-looking people and activities going on from day to night around the hotel premise, especially along the shop lots behind the building, which are connected. These peeps (looked like foreigners and possibly even PATI) were idling on the street, leaning against the wall, smoking, loafing, selling/buying stuffs, and some women dressed up with thick make-ups and skimpy dress and little handbags looking like sex workers, standing along the back alleys waiting. They are either homeless or possibly illegal. Even when we were drive back to the hotel, the route took us around the shop lots, all eyes were pinned to our car when it passed by (and if not tinted, to the people inside the car) that gave us a feeling that this place is relatively unsafe. There is a 99Mart right next to the hotel but after dark, there is literally no street lamp and darkness shrouded the area. One night, my partner and I arrived back to the hotel around 9pm. While waiting for the lift I noticed some "5354" foreigners staring inside the hotel, right at me through the glass door. If you ask me how was my experience staying at this hotel and will we come back to stay, I will say no, mostly because the surrounding area is unsafe. The hotel itself is quite clean and our double room is quite spacious. The receptionist lady who handled our check-in was quite polite and patience too. When we arrived around 2pm, we saw a customer causing some nuisance with the receptionist and even threatening her because the room they booked was unavailable. I didn't know the whole story but she took it quite well. We stayed there for 3 nights but on the last day, we accidentally lost our access card. We looked every where and could not find it so we went to the reception counter and tone Indian lady who manned the desk that day was not very polite when we asked if they could provide an alternative keycard. She did not show any empathy and responded as if we purposely lose the keycard and impose RM20 for a replacement. I have stayed in many international hotels before and had experienced losing the keycard but replacement was free-they just have to deactivate the card. Oh well, we paid the penalty for a new keycard but she showed us a long face. There is really no need to show that kind of attitude. Remember, you work in a service line, the most valuable gift you can show your customers is your smile and your personality. They don't mind to fork out extra money as long as they feel good during their stay.
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Accommodation's Reply
06 Oct 2025
Hi, thank you for taking the time to share your detailed feedback. We truly appreciate both your kind words. We’re glad to hear that you found our room spacious and clean, and that our front desk staff showed politeness and patience during your check-in. It means a lot to us. We’re very sorry to hear that the surrounding area made you feel uncomfortable. While we have no control over the public vicinity, we always prioritise guest safety within our premises, and we’re constantly working with local authorities to ensure a secure environment. Regarding the keycard issue, we apologise if our approach came off as impolite. We’ll definitely use this feedback to remind my Indian staff about the importance of warmth and professionalism in all interactions. Thank you once again for your honest review. We hope to have the opportunity to welcome you again in the future, with a much-improved experience. Warm regards, Jimmy GM Hotel Kuantan
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Khairuddin
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
very convenient, got a pantry, self laundry, snack machine. friendly staff. the hotel next to *Pasar Besar* got food court for breakfast. very recommended hotel.
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Thank you so much for your lovely review! We're truly happy to hear that you enjoyed your stay with us. Your kind words mean a lot and motivate us to keep giving our best. We hope to welcome you again soon! Warm regards, Fika GM Hotel Kuantan
h***r
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
Everything was good. But my room was close to the main road, so it was a bit noisy.
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Accommodation's Reply
20 Sep 2025
Hi, Thank you for your feedback. We’re truly sorry to hear that your stay was affected by noise. As our hotel is located in the city center, some traffic sounds can be expected during peak hours. For future stays, we recommend requesting our windowless rooms, which offer a quieter environment and may be more suitable for guests seeking better rest, We appreciate your comments and will continue working to improve guest comfort. ❤ Warm regards, Fika GM Hotel Kuantan
Z***L
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 16 week(s) ago
Hotel building located at a sharp corner.
1 people find it helpful
Accommodation's Reply
16 Sep 2025
Thank you for your review! We're so glad you enjoyed your stay. Hope to see you again soon! Warm regards, Fika GM Hotel Kuantan
A***q
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Good value for money and great location
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Accommodation's Reply
16 Sep 2025
Thank you for the great review! We're grateful for your stay and hope to see you again soon.🥰 Warm regards, Fika GM Hotel Kuantan
AUSAMAH D. M. D.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 32 week(s) ago
Strategic location near food stalls, comfortable and clean environment.
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Accommodation's Reply
16 Sep 2025
Thank you for taking the time to leave us a review. We're happy to now you had a great experience! Your support means a lot. See you next time 😀 Warm regards, Fika GM Hotel Kuantan
E***h
icon-Business
Business
icon-origin-TRAVELOKA
7.8
/10
Reviewed 44 week(s) ago
Very noisy, can hear everything, noisy vehicles until midnight. Never repeat this hotel again. Not suitable if got baby
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Accommodation's Reply
17 Sep 2025
Hi, Thank you for your feedback. We’re truly sorry to hear your stay was affected by noise. As our hotel is located in the city center, some traffic sounds can be expected during peak hours. For future stays, we recommend requesting our windowless rooms, which offer a quieter environment and may be more suitable for guests seeking better rest, especially those with babies. We appreciate your comments and will continue working to improve guest comfort. ❤ Warm regards, Fika GM Hotel Kuantan
r***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 60 week(s) ago
Good stay and value for money.
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Accommodation's Reply
16 Sep 2025
Thank for your positive feedback! We're always here to make your stay comfortable and enjoyable. Warm regards, Fika GM Hotel Kuantan
fatin a. m. r.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 86 week(s) ago
Hotel bersih. Toilet bersih. Air kuat. Bilik selesa. Dekat lobi ada mesin basuh n dryer, ada water dispenser. Luar hotel nampak biasa, tapi dalam memuaskan. Alhamdulillah. Saya biasa tidur di GM Hotel kalau ada majlis di Kuantan. Recommended 👍🏼
1 people find it helpful
Fatin A. M. R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 102 week(s) ago
Sangat selesa. Kemudahan lengkap. Bilik bersih. Cuma air shower agak perlahan. This is my 2nd time staying in GM Hotel Kuantan. Keep it up!
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Mohd a.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 125 week(s) ago
Business suit la sangat, masuk-masuk air toilet tak de rupanya kena onkan kat main stop cock sebab bocor sana sini. Mandi air banjir sebab lubang air sumbat. Parking pun sikit, park depan kedai pagi-pagi kena alihkan kereta sebab lori hantar barang ke kedai. Bantal dah lah nipis, 1 je plak tu, carpet berbau, indah kabar dari rupanya.
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1 people find it helpful
Wee Y. L.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 137 week(s) ago
Book two room but one of the room not sure the water pump is above or what, whole night the pump very noisy and unable to sleep well due to the noise. The room was okay just the noise pollution.
2 people find it helpful
Profile Picture
Lina M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 137 week(s) ago
Good hotel to Stay. Recomended.
1 people find it helpful
Profile Picture
Nur S. B. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 138 week(s) ago
Hotel is clean and the staff is really friendly.
6 people find it helpful
Prisilla L. S. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 144 week(s) ago
Room is noisy. Facing to main road, but easy to find. The water is leaking. Design is good. Must bring own toiletries. Only provide towel.
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azman a. y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 146 week(s) ago
This will be my favorite hotel when I travel to kuantan for work.
3 people find it helpful
Number of reviews per page
20
40

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Exterior 4 GM Hotel Kuantan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews GM Hotel Kuantan

Traveloka (96)
Other sources (9)
8.3
Very Good
From 96 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

7.5

Location

8.3

Service and Facilites

8.4

People often mention about GM Hotel Kuantan
All
พื้นที่ในห้องพัก (6)
ระยะทางถึงใจกลางเมือง (5)
ห้องนอน (5)
การเข้าถึงบริการ (4)
ห้องน้ำ (4)
พื้นที่ในโรงแรม (4)
ความเป็นมิตรของพนักงาน (3)
เวลาเช็คอิน/เช็คเอาท์ (3)
สภาพแวดล้อม (2)
ความเป็นกันเองกับครอบครัว (2)
Sort by
Most Recent
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Traveler Reviews GM Hotel Kuantan

Number of reviews per page
20
40
Customer reviews
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
NO MINIRAL WATER IN THE HOTEL [ROVIDED, OR COFFEE SACHET ,VERY SAD
Find this review helpful?
A***l
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
everything is ok, there are just bed bugs... my feet are itchy
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Nov 2025
Thank you for your review, and we’re truly sorry for the unpleasant experience regarding the issue. We take this matter seriously and have immediately scheduled a thorough pest control treatment to ensure it doesn’t happen again. Your feedback is extremely valuable, and we sincerely apologize for the inconvenience caused. We hope to have the opportunity to welcome you back for a much-improved stay. 🙏🏻❤ Best regards, Fika GM Hotel Kuantan
Z***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
bathroom is something to be desired..coul"ve replaced the toilet seat...and clean the floor
1 people find it helpful
Accommodation's Reply
13 Nov 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear about the bathroom odor issues during your stay. This is not the experience we want our guests to have. We’ve addressed this with our maintenance and housekeeping teams to ensure improvements are made immediately. Your feedback is valuable, and we’ll work hard to provide a better stay in the future. Hope to welcome you again for a more comfortable experience. 🥹🌈 Best regards, Fika GM Hotel Kuantan
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Good services and staff.. Comfortable and safe.. Cleanliness also good.. Facilities also excellent
Find this review helpful?
Accommodation's Reply
23 Oct 2025
Thank you for sharing your review with us! We're glad to know you enjoyed the look of our hotel and appreciated the friendly service and facilities provided. Best regards, Fika GM Hotel Kuantan
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The hotel is situated in a "red light district". There seemed to be suspicious-looking people and activities going on from day to night around the hotel premise, especially along the shop lots behind the building, which are connected. These peeps (looked like foreigners and possibly even PATI) were idling on the street, leaning against the wall, smoking, loafing, selling/buying stuffs, and some women dressed up with thick make-ups and skimpy dress and little handbags looking like sex workers, standing along the back alleys waiting. They are either homeless or possibly illegal. Even when we were drive back to the hotel, the route took us around the shop lots, all eyes were pinned to our car when it passed by (and if not tinted, to the people inside the car) that gave us a feeling that this place is relatively unsafe. There is a 99Mart right next to the hotel but after dark, there is literally no street lamp and darkness shrouded the area. One night, my partner and I arrived back to the hotel around 9pm. While waiting for the lift I noticed some "5354" foreigners staring inside the hotel, right at me through the glass door. If you ask me how was my experience staying at this hotel and will we come back to stay, I will say no, mostly because the surrounding area is unsafe. The hotel itself is quite clean and our double room is quite spacious. The receptionist lady who handled our check-in was quite polite and patience too. When we arrived around 2pm, we saw a customer causing some nuisance with the receptionist and even threatening her because the room they booked was unavailable. I didn't know the whole story but she took it quite well. We stayed there for 3 nights but on the last day, we accidentally lost our access card. We looked every where and could not find it so we went to the reception counter and tone Indian lady who manned the desk that day was not very polite when we asked if they could provide an alternative keycard. She did not show any empathy and responded as if we purposely lose the keycard and impose RM20 for a replacement. I have stayed in many international hotels before and had experienced losing the keycard but replacement was free-they just have to deactivate the card. Oh well, we paid the penalty for a new keycard but she showed us a long face. There is really no need to show that kind of attitude. Remember, you work in a service line, the most valuable gift you can show your customers is your smile and your personality. They don't mind to fork out extra money as long as they feel good during their stay.
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Accommodation's Reply
06 Oct 2025
Hi, thank you for taking the time to share your detailed feedback. We truly appreciate both your kind words. We’re glad to hear that you found our room spacious and clean, and that our front desk staff showed politeness and patience during your check-in. It means a lot to us. We’re very sorry to hear that the surrounding area made you feel uncomfortable. While we have no control over the public vicinity, we always prioritise guest safety within our premises, and we’re constantly working with local authorities to ensure a secure environment. Regarding the keycard issue, we apologise if our approach came off as impolite. We’ll definitely use this feedback to remind my Indian staff about the importance of warmth and professionalism in all interactions. Thank you once again for your honest review. We hope to have the opportunity to welcome you again in the future, with a much-improved experience. Warm regards, Jimmy GM Hotel Kuantan
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Khairuddin
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Business
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9.4
/10
Reviewed 12 week(s) ago
very convenient, got a pantry, self laundry, snack machine. friendly staff. the hotel next to *Pasar Besar* got food court for breakfast. very recommended hotel.
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Thank you so much for your lovely review! We're truly happy to hear that you enjoyed your stay with us. Your kind words mean a lot and motivate us to keep giving our best. We hope to welcome you again soon! Warm regards, Fika GM Hotel Kuantan
h***r
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8.2
/10
Reviewed 13 week(s) ago
Everything was good. But my room was close to the main road, so it was a bit noisy.
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Accommodation's Reply
20 Sep 2025
Hi, Thank you for your feedback. We’re truly sorry to hear that your stay was affected by noise. As our hotel is located in the city center, some traffic sounds can be expected during peak hours. For future stays, we recommend requesting our windowless rooms, which offer a quieter environment and may be more suitable for guests seeking better rest, We appreciate your comments and will continue working to improve guest comfort. ❤ Warm regards, Fika GM Hotel Kuantan
Z***L
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Business
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8.1
/10
Reviewed 16 week(s) ago
Hotel building located at a sharp corner.
1 people find it helpful
Accommodation's Reply
16 Sep 2025
Thank you for your review! We're so glad you enjoyed your stay. Hope to see you again soon! Warm regards, Fika GM Hotel Kuantan
A***q
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
Good value for money and great location
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Accommodation's Reply
16 Sep 2025
Thank you for the great review! We're grateful for your stay and hope to see you again soon.🥰 Warm regards, Fika GM Hotel Kuantan
AUSAMAH D. M. D.
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Business
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8.8
/10
Reviewed 32 week(s) ago
Strategic location near food stalls, comfortable and clean environment.
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Accommodation's Reply
16 Sep 2025
Thank you for taking the time to leave us a review. We're happy to now you had a great experience! Your support means a lot. See you next time 😀 Warm regards, Fika GM Hotel Kuantan
E***h
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Business
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7.8
/10
Reviewed 44 week(s) ago
Very noisy, can hear everything, noisy vehicles until midnight. Never repeat this hotel again. Not suitable if got baby
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Accommodation's Reply
17 Sep 2025
Hi, Thank you for your feedback. We’re truly sorry to hear your stay was affected by noise. As our hotel is located in the city center, some traffic sounds can be expected during peak hours. For future stays, we recommend requesting our windowless rooms, which offer a quieter environment and may be more suitable for guests seeking better rest, especially those with babies. We appreciate your comments and will continue working to improve guest comfort. ❤ Warm regards, Fika GM Hotel Kuantan
r***d
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Leisure
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8.1
/10
Reviewed 60 week(s) ago
Good stay and value for money.
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Accommodation's Reply
16 Sep 2025
Thank for your positive feedback! We're always here to make your stay comfortable and enjoyable. Warm regards, Fika GM Hotel Kuantan
fatin a. m. r.
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9.1
/10
Reviewed 86 week(s) ago
Hotel bersih. Toilet bersih. Air kuat. Bilik selesa. Dekat lobi ada mesin basuh n dryer, ada water dispenser. Luar hotel nampak biasa, tapi dalam memuaskan. Alhamdulillah. Saya biasa tidur di GM Hotel kalau ada majlis di Kuantan. Recommended 👍🏼
1 people find it helpful
Fatin A. M. R.
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9.4
/10
Reviewed 102 week(s) ago
Sangat selesa. Kemudahan lengkap. Bilik bersih. Cuma air shower agak perlahan. This is my 2nd time staying in GM Hotel Kuantan. Keep it up!
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Mohd a.
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6.1
/10
Reviewed 125 week(s) ago
Business suit la sangat, masuk-masuk air toilet tak de rupanya kena onkan kat main stop cock sebab bocor sana sini. Mandi air banjir sebab lubang air sumbat. Parking pun sikit, park depan kedai pagi-pagi kena alihkan kereta sebab lori hantar barang ke kedai. Bantal dah lah nipis, 1 je plak tu, carpet berbau, indah kabar dari rupanya.
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1 people find it helpful
Wee Y. L.
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6.5
/10
Reviewed 137 week(s) ago
Book two room but one of the room not sure the water pump is above or what, whole night the pump very noisy and unable to sleep well due to the noise. The room was okay just the noise pollution.
2 people find it helpful
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Lina M.
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9.7
/10
Reviewed 137 week(s) ago
Good hotel to Stay. Recomended.
1 people find it helpful
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Nur S. B. A.
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8.5
/10
Reviewed 138 week(s) ago
Hotel is clean and the staff is really friendly.
6 people find it helpful
Prisilla L. S. M.
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8.5
/10
Reviewed 144 week(s) ago
Room is noisy. Facing to main road, but easy to find. The water is leaking. Design is good. Must bring own toiletries. Only provide towel.
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azman a. y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 146 week(s) ago
This will be my favorite hotel when I travel to kuantan for work.
3 people find it helpful
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