1. Hotel
  2. Malaysia(5,807 hotel)
  3. Penang(544 hotel)
  4. Penang Island(484 hotel)
  5. Batu Ferringhi(64 hotel)
  6. Golden Sands Resort by Shangri-La, Penang

Golden Sands Resort by Shangri-La, Penang

Batu Feringgi Beach, Batu Ferringhi, Penang Island, Penang, Malaysia, 11100
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Meeting Facility
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According to 63 guests
Great place for a family getaway.
Paul L.
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Based on 3,254 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Batu Ferringhi Beach
(0.40 km)
Tropical Spice Garden
(2.73 km)
Tanjung Bungah Floating Mosque
(3.11 km)
Keling Traditional Village
(4.00 km)
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Review by Traveloka users

Based on 48 reviews

Very Good
Show reviews that mention...
- Family vacation
Great place for a family getaway.
A nice hotel but the bathroom need a renewals
- Family vacation
Great resort for family vacation
- Family vacation
My daughter enjoy the giant slide from the adventure zone and the pool is awesome
- Family vacation
Highly recommended for family vacation
- Family vacation
Favourite place for my family and kids love so much
- Family vacation
Room toilet is a bit old and things were worn out. Some improvement needed.
- Family vacation
Although they gave my room at 5 pm , they allowed my request to check out late in order to compensate for the delay. Overall I had a great time with my mom.
- Romantic Vacation
great hotel, great view, great food, great atmosphere.. 10 of 10. P/s don't forget to ask room with bathtub on reservation if you need it because not every room have bathtub.
- Family vacation
Good location near pasar malam, big room and great swimming pool.
Based on
3,254 reviews
Review from
Solo travel56
Friends getaway259
Rating Result
Very Bad
Very Good
Winter sunshine
We are here for four nights in a rear facing room. It is quite large, super king sized bed, settee and all the extras you expect from a hotel of this calibre. The breakfast options are numerous and plentiful. The grounds are lovely, facing out onto the ocean, with great facilities for younger children. There is a range of activities for both adults and children. Yes, the weather is sunny during the day but rainy at night but it is the rainy season so you expect it. Overall very pleased with our time here.
Couples - Nov 21, 2017
Rodger C
Poor bathroom and Should have been rectify.
We stay in this Hotel from 20/11/17 till 23/11/17. On the first day check in the room, unpack all our stuff. Place those needed for bathroom use into bathroom .I place my shaver onto left hand side glass top and it just felt down broken apart. After complaint, they clean up all broken glass and I have a look why it is so fragile. I have noticed the glass was supported by 3 rusty hinges and not 4.One of it must have broken earlier and they just leave it as it waiting for the unlucky me. Luckily, I am not injured by the broken glasses but my complaint to the front counter said will get manager to speak to me. But none!!! BAD attitude. BAD service. How can Shangrila Hotel Group employ this type of manager? He should be SACK!
Couples - Nov 21, 2017
Wonderful as always!
We came back to Golden Sands after so many years, and it was not disappointing at all. They have added few facilities like the Cool Lounge for in-house guests to chill, Splash Pad for the kids. Service was as amazing as before. Staffs were attentive without actually invading my privacy- a 6 star service traits. Thanks to the Kids' Club, my boys were entertained and busy with their own activities throughout the stay (pheww :-)). Only saw them at breakfast and bedtime! The pools were great, plenty of lifeguards, with life jackets available for the kids. It is evident that safety is their top priority here. Perfect resort for paranoid parents like me, without having to sacrifice your own enjoyment of the resort and its facilities.
Family - Nov 21, 2017
I used to love this hotel. It had personal service and you felt special staying there. However around 10 years ago I had to stay in the handicap rooms and inquired why the only two handicapped rooms in the hotel were the worse rooms in the hotel. They were in a noisy location and there was no view. Further, they were actually smaller than some of the rooms. The facilities included a roll in shower and grab rails but nothing more. The manager assured me at the time that they were renovating and that they would change the location. Last week I stayed there again. The handicap room was the same room with only a shower seat being the only change. It was still the worse room in the hotel. Worse still was that the standard of service had declined significantly. It felt like a theme park hotel for the masses. You had to line up for everything. Breakfast was like feeding time at a creche It was hard to get the room serviced. A further thing of concern was that apart from the beer, the alcoholic drinks at the bar tasted watered down to such an extent that my friend and I could hardly detect any alcohol.
- Nov 20, 2017
Comfortable & relaxed stay
Worth of the money I paid on it...Room, Foods, Facilities & Friendly Staffs. If travel with the kids is fully recommended here as can get the rollaway extra bed with no any extra charges. But must be careful during walk in/out from the balcony because the extra bed steel leg is blocked on the walk way. It caused all of us kicked & nearly fall down. CS allowed me late checked out at 2pm without extra charges. The most unforgettable is customer service special arrangement a bday cake for my husband. One more issued would like to remind everyone’s during make ur reservation, must get more clear on room details on sea facing or seaview room.
Family - Nov 20, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Things to Do
    • Children club
    • Children club
    • Children pool
    • Waterpark
    • Garden
    • Health club
    • Library
    • Picnic area
    • Pool sun loungers
    • Parasol
    • Spa
    • Hot tub
    • TV lounge
    • Waterpark
    • Waterslide
  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Newspaper in lobby
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tours
    • Wedding service
  • Public Facilities
    • Coffee shop
    • Elevator
    • Parking
    • Parking
    • Safety deposit box
  • Food and Drinks
    • Beach Bar
    • Breakfast with surcharge
    • Poolside bar
    • Snack bar
  • Nearby Facilities
    • Gift shop
    • Grocery
    • Hair salon
    • Shops
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge
    • Supervised childcare
  • Business Facilities
    • Computer station
    • Conference room
    • Meeting facilities
  • Sports and Recreations
    • Game room
    • Billiard
    • Outdoor tennis court
  • Transportation
    • Area shuttle
    • Shopping center shuttle
    • Car rental
  • Connectivity
    • Free WiFi
    • LAN Internet
  • General
    • Smoking area

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Staying at Golden Sands Resort by Shangri-La, Penang is a good choice when you are visiting Batu Ferringhi.

    This resort is very easy to find since it is strategically positioned close to public facilities.

    About Golden Sands Resort by Shangri-La, Penang

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Golden Sands Resort by Shangri-La, Penang is a resort with great comfort and excellent service according to most resort's guests.

    Get precious and unforgettable moment during your stay at Golden Sands Resort by Shangri-La, Penang.

    You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.