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Grand service apartment @ Times Square.
Apartments
6.1
/10
Fair
100 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
An excellent time spent here.
Totally recommnended ... Fabulous!
Great value for money!
Great location!
Great facilities!
Overall - no issues ... Nothing but praise
Mooda
10.0
/ 10
Stayed for a night with a group of friends and was overall highly satisfied with our accommodation.Our apartment had a great view from the high floor.Will come back to stay there again.
Levan
10.0
/ 10
The whole thing especially the valued for money! ,Close proximity to shopping zones .
In the Area
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No,1 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Grand service apartment @ Times Square.
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What's around Grand service apartment @ Times Square.
No,1 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Discover More About Grand service apartment @ Times Square.
Overview of Grand service apartment @ Times Square.
Grand Service Apartment Times Square offers a unique blend of comfort and convenience right in the heart of the city. Its prime location provides easy access to the vibrant energy of the area, making it an ideal base for exploring.
Location and Accessibility
Situated in the bustling Times Square area, Grand service apartment @ Times Square. is surrounded by iconic landmarks and entertainment venues. Getting around is a breeze with excellent public transport links nearby, including several underground stations and bus routes. This makes navigating the city simple and efficient.
Ideal for...
Grand service apartment @ Times Square. is perfect for those seeking a centrally located apartment with the flexibility of self-catering facilities. Whether you're in town for a short city break or a longer stay, the apartments offer a comfortable and convenient home away from home.
Style and Atmosphere
The apartments boast a modern and stylish design, creating a welcoming and relaxed atmosphere. The focus is on providing a comfortable and functional space where guests can unwind after a busy day of sightseeing or business meetings.
Grand service apartment @ Times Square.
, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.What to Expect When Staying at Grand service apartment @ Times Square.
Featuring 30 rooms in total, Grand service apartment @ Times Square. offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.
The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.
Room Types
Grand service apartment @ Times Square. offers a variety of apartment types to suit different needs, from studios perfect for solo travellers to larger apartments ideal for families or groups. Each apartment is designed with comfort and functionality in mind.
All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.
Grand service apartment @ Times Square. Facilities
Grand service apartment @ Times Square. generally offers a relaxed and independent atmosphere. While not a social hub in the traditional sense, it provides a comfortable base for exploring the city and meeting fellow travellers.
Guest Profile
You'll likely find a mix of guests at Grand service apartment @ Times Square. , including those on longer-term stays, small groups of friends, and individuals seeking a convenient and well-equipped apartment in a central location.
Activities and Events
While Grand service apartment @ Times Square. may not organise specific weekly activities, its central location means you're never far from the action. The surrounding area is packed with events, tours, and attractions to explore.
House Rules and Etiquette
As with any accommodation, it's important to be respectful of other guests and adhere to the building's rules. These typically include noise restrictions and guidelines for using communal areas.
How to Get to Grand service apartment @ Times Square.
Reaching Grand service apartment @ Times Square. is straightforward thanks to its central location and excellent transport links.
Nearest Transport Hubs
The nearest underground stations provide easy access to all parts of the city. Several bus routes also operate in the area, offering convenient connections to other neighbourhoods.
Taxi and Ride-Hailing
Taxis and ride-hailing services are readily available in the area. Simply enter "Grand service apartment @ Times Square. " as your destination in your chosen app.
Walking Distance
Grand service apartment @ Times Square. is within easy walking distance of many major attractions and neighbourhoods, making it a great base for exploring the city on foot.
Food Near Grand service apartment @ Times Square.
When it comes to food, you'll be spoilt for choice near Grand service apartment @ Times Square. .
On-Site Dining
While Grand service apartment @ Times Square. may not serve breakfast or drinks on-site, the apartments typically include kitchen facilities, allowing you to prepare your own meals.
Self-Catering
The kitchen facilities in each apartment provide the freedom to cook your own meals, saving you money and allowing you to cater to your dietary needs.
Local Eateries
Within a short walk of Grand service apartment @ Times Square. , you'll find a wide range of cafes, convenience stores, and restaurants offering everything from quick snacks to sit-down meals. Explore the local area to discover hidden gems and culinary delights.
Things to Do Around Grand service apartment @ Times Square.
Staying at Grand service apartment @ Times Square. puts you in the heart of the action, with countless things to see and do nearby.
Nearby Attractions
Explore iconic landmarks, visit world-class museums, or catch a show in the theatre district. The possibilities are endless.
Cultural Hotspots
Discover hidden gems, explore local markets, or immerse yourself in the city's vibrant culture. There's something for everyone to enjoy.
Suggested Itineraries
Whether you're travelling solo or with a group, there are plenty of itineraries to suit your interests. From historical tours to foodie adventures, you'll find something to inspire you.
Why Grand service apartment @ Times Square. is Popular Among Travelers
Grand service apartment @ Times Square. is a popular choice for travellers seeking a comfortable and convenient base in a central location. Its well-equipped apartments, excellent transport links, and proximity to attractions make it an ideal choice for exploring the city.
Tips for First-Time Visitors
If you're planning your first stay at Grand service apartment @ Times Square. , here are a few tips to help you make the most of your trip.
Choosing the Right Room
Consider your travel style and needs when choosing your apartment. Solo travellers may prefer a studio, while families or groups may opt for a larger apartment with multiple bedrooms.
What to Pack
Pack comfortable shoes for exploring the city on foot, and be prepared for all types of weather. Don't forget your essential toiletries and any medications you may need.
Language and Customs
English is widely spoken in the area, so you shouldn't have any communication problems. Be aware of local customs and etiquette to ensure a respectful and enjoyable stay.
Best Time to Stay at Grand service apartment @ Times Square.
The best time to stay at Grand service apartment @ Times Square. depends on your preferences and priorities.
Seasonal Advice
Consider the weather and peak periods when planning your trip. The shoulder seasons (spring and autumn) often offer pleasant weather and fewer crowds.
Event-Based Travel
If you're travelling for a specific event, such as a festival or university holiday, be sure to book your accommodation well in advance.
If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.
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- Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
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Ensure to check availability and book in advance to secure the best deals.
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All facilities in Grand service apartment @ Times Square.
Swimming Pool
Lobby
Accommodation Services
Exterior
Bedroom
Things to Do
- Entertainment for adults
- Entertainment for children
- Fitness center
- Garden
- Hot tub
- Indoor pool
- Library
- Massage
- Outdoor facilities
- Outdoor pool
- Pool sun loungers
- Sauna
- Spa
- Steam room
- TV lounge
General
- AC
- Banquet
- Cloakroom
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Recreation room
- Smoking area
- Terrace
Hotel Services
- Concierge
- Money changer
- Early Check-in
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Tours
Accessibilty
- Disabled access friendly
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- In-room accessibility
- Roll-in shower
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
- Projector
- Theatre/auditorium
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Sports and Recreations
- Basketball
- Fitness center
- Indoor tennis court
- Outdoor tennis court
- Table tennis
- Tennis
Public Facilities
- Parking
- Early check-in
- Elevator
- Late check-out
- Safety deposit box
- WiFi in public area
Food and Drinks
- Cafe
- Free breakfast
- Poolside bar
- Snacks
Transportation
- Parking with surcharge
- Secure parking
Kids and Pets
- Babysitting
- Supervised childcare
Connectivity
- Free WiFi
- WiFi in public area (surcharge)
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Accommodation Policy & General Information in Grand service apartment @ Times Square.
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Grand service apartment @ Times Square. | 30 |
Number of floors in Grand service apartment @ Times Square. | 45 |
Another facilities in Grand service apartment @ Times Square. | Entertainment for adults, Entertainment for children, Fitness center, Garden, Hot tub |
Frequently asked question in Grand service apartment @ Times Square.
What are available facilities at Grand service apartment @ Times Square. ?
There are top facilites at Grand service apartment @ Times Square. such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand service apartment @ Times Square. ?
The standard check-in time at Grand service apartment @ Times Square. is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does Grand service apartment @ Times Square. have?
Grand service apartment @ Times Square. is a 0.0-star hotel.
How many floors does Grand service apartment @ Times Square. have?
Grand service apartment @ Times Square. has 45 floors.
How many rooms does Grand service apartment @ Times Square. have?
Grand service apartment @ Times Square. has 30 rooms in total.
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More Reviews from Other Guests in Grand service apartment @ Times Square.
Overall Ratings & Reviews Grand service apartment @ Times Square.
Traveloka (30)
Other sources (70)
5.2
Fair
From 70 reviews
Cleanliness
5.0
Room Comfort
5.4
Service and Facilites
5.2
Sort by
Most Relevant
Preferences
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Traveler Reviews Grand service apartment @ Times Square.
Number of reviews per page
20
40
Top reviews
Verified traveler
2.0
/10
Reviewed 444 week(s) ago
Expedia Group verified review
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
Mohammed
2.0
/10
Reviewed 457 week(s) ago
Hotels.com verified review
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
William
2.0
/10
Reviewed 460 week(s) ago
Hotels.com verified review
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
Read More
Hazman
6.0
/10
Reviewed 462 week(s) ago
Hotels.com verified review
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
Read More
Billy
2.0
/10
Reviewed 464 week(s) ago
Expedia Group verified review
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
Read More
samantha
4.0
/10
Reviewed 464 week(s) ago
Expedia Group verified review
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
Read More
Chun Kiong
2.0
/10
Reviewed 470 week(s) ago
Expedia Group verified review
When we arrived, first we can't find any hotel counter.
We then asked the security, and the security pointed us to somebody.
We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!!
We then forced to listen the person, and he told us they have no more room in the original venue.
Then he asked us to walked to a separate residential building behind the original location.
We then being put inside a room that totally different from the original description.
We booked a room with 1 twin bed plus 1 single bed.
It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.
Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
Read More
Verified traveler
2.0
/10
Reviewed 483 week(s) ago
Hotels.com verified review
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
Read More
Aussie Girl
4.0
/10
Reviewed 499 week(s) ago
Expedia Group verified review
Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck!
Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.
Read More
Verified traveler
6.0
/10
Reviewed 500 week(s) ago
Expedia Group verified review
The hotel location is difficult to find.
Many people confuse between Tower A and B even taxi drivers
Even hotel room is large, however, facilities are old and dirty.
A bit disappointed with quite expensive cost
LOO
4.0
/10
Reviewed 501 week(s) ago
Hotels.com verified review
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.
Verified traveler
10.0
/10
Reviewed 502 week(s) ago
Hotels.com verified review
An excellent time spent here.
Totally recommnended ... Fabulous!
Great value for money!
Great location!
Great facilities!
Overall - no issues ... Nothing but praise
ELFY SHAHROM
6.0
/10
Reviewed 508 week(s) ago
Hotels.com verified review
For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.
ponkster
2.0
/10
Reviewed 509 week(s) ago
Expedia Group verified review
We get there and have to wait for somebody to show up.No check in desk
A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better).
Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone
Hard to find anybody to fix issues.
Read More
Grace
4.0
/10
Reviewed 511 week(s) ago
Hotels.com verified review
1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.
cindy
4.0
/10
Reviewed 511 week(s) ago
Hotels.com verified review
The big shopping mall just down the hotel. The swimming pool
Was great. Goos locations too
Hossain
2.0
/10
Reviewed 511 week(s) ago
Hotels.com verified review
If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.
Read More
Verified traveler
2.0
/10
Reviewed 512 week(s) ago
Hotels.com verified review
I have stayed at 60+ hotels with Hotels.com, this was the worst condition EVER. Everything was stained or damaged or dirty. imagine a cooking pot had exploded, & the stains & smears on carpet, walls, shades, ceiling, towels, couch, bed, cabinets.....OMG, worse than you can ever imagine. On a positive note, the room was quiet, which made it scary, as there were weird sounds from the AC which didn't work....
Read More
Verified traveler
2.0
/10
Reviewed 514 week(s) ago
Hotels.com verified review
The place was really terrible.The bathroom will be flooded with water after each shower.The water tap was taped up instead of being fixed.The broken sliding door at the kitchen was also taped up instead of being fixed.The place has many lights that has gone out.There was exposed electrical wires too.The electricity box was a mess and had many wires jutting out of their own places.The safety at the suite was terrible .There were even holes in the walls of the apartment suite.The dining room table leg was broken and not fixed.The kitchen cupboards were dusty dirty and even had cockroach eggs in them.The drawers were full of previous users stuff that includes toothbrush , plastic bags and even underwear.The sink pipe below even had ALGAE growing on it already.The shower room heating system was also spoilt.The 2nd Day the air conditioning broke too.And it was very hot.The wire sockets of the lamps were also exposed.Thus making us fear for our safety.We didn't even dare use any of the sockets at all.Some of the furniture were broken and they only fixed them by taping them up.The wall mosaic was even broken exposing wall concrete.And the presentation candles were used and melted.And the most outrageous thing was when we were checking in.The management told us the place was fully booked even though we had already placed and paid our booking.They even attempted to relocate us to another location with a cheaper price.After we argued with them , they gave us a terrible room.
Read More
couple travlers
4.0
/10
Reviewed 541 week(s) ago
Expedia Group verified review
This is not a hotel room, this is run through a tourism business called Danata. You can not check in before 3 and you can not leave your luggage. When you arrive at where your supposed to be you have to call the mobile number of a guy who works at Danata and then he will give you a key and leave. Everything must be paid in cash and if you don't have that large amount of cash on you, you will have to go get money out with your luggage just to get the room key.
The room was smelly, poorly maintained and covered in mould and bugs. There were missing tiles, mould on the ceilings, walls and in the shower and around the sinks. There were bugs all through out the shower and someone else's shoes left in the shower so I know it wasn't cleaned properly. The bed sheets felt dirty and were stained. The "free wifi" also doesn't work.
These services apartments are cheap and it is very obvious as to why. Please spend the extra money and stay at the berjaya Times Square hotel, not the services apartments. It's the same place but the apartments are privately managed
SUMMARY - cheap and nasty, dirty and gross, poorly maintained and managed
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Grand service apartment @ Times Square.
Traveloka (30)
Other sources (70)
5.2
Fair
From 70 reviews
Cleanliness
5.0
Room Comfort
5.4
Service and Facilites
5.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grand service apartment @ Times Square.
Number of reviews per page
20
40
Top reviews
Verified traveler
2.0
/10
Reviewed 444 week(s) ago
Expedia Group verified review
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
Mohammed
2.0
/10
Reviewed 457 week(s) ago
Hotels.com verified review
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
William
2.0
/10
Reviewed 460 week(s) ago
Hotels.com verified review
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
Read More
Hazman
6.0
/10
Reviewed 462 week(s) ago
Hotels.com verified review
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
Read More
Billy
2.0
/10
Reviewed 464 week(s) ago
Expedia Group verified review
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
Read More
samantha
4.0
/10
Reviewed 464 week(s) ago
Expedia Group verified review
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
Read More
Chun Kiong
2.0
/10
Reviewed 470 week(s) ago
Expedia Group verified review
When we arrived, first we can't find any hotel counter.
We then asked the security, and the security pointed us to somebody.
We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!!
We then forced to listen the person, and he told us they have no more room in the original venue.
Then he asked us to walked to a separate residential building behind the original location.
We then being put inside a room that totally different from the original description.
We booked a room with 1 twin bed plus 1 single bed.
It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.
Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
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Verified traveler
2.0
/10
Reviewed 483 week(s) ago
Hotels.com verified review
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
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Aussie Girl
4.0
/10
Reviewed 499 week(s) ago
Expedia Group verified review
Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck!
Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.
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Verified traveler
6.0
/10
Reviewed 500 week(s) ago
Expedia Group verified review
The hotel location is difficult to find.
Many people confuse between Tower A and B even taxi drivers
Even hotel room is large, however, facilities are old and dirty.
A bit disappointed with quite expensive cost
LOO
4.0
/10
Reviewed 501 week(s) ago
Hotels.com verified review
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.
Verified traveler
10.0
/10
Reviewed 502 week(s) ago
Hotels.com verified review
An excellent time spent here.
Totally recommnended ... Fabulous!
Great value for money!
Great location!
Great facilities!
Overall - no issues ... Nothing but praise
ELFY SHAHROM
6.0
/10
Reviewed 508 week(s) ago
Hotels.com verified review
For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.
ponkster
2.0
/10
Reviewed 509 week(s) ago
Expedia Group verified review
We get there and have to wait for somebody to show up.No check in desk
A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better).
Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone
Hard to find anybody to fix issues.
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Grace
4.0
/10
Reviewed 511 week(s) ago
Hotels.com verified review
1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.
cindy
4.0
/10
Reviewed 511 week(s) ago
Hotels.com verified review
The big shopping mall just down the hotel. The swimming pool
Was great. Goos locations too
Hossain
2.0
/10
Reviewed 511 week(s) ago
Hotels.com verified review
If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.
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Verified traveler
2.0
/10
Reviewed 512 week(s) ago
Hotels.com verified review
I have stayed at 60+ hotels with Hotels.com, this was the worst condition EVER. Everything was stained or damaged or dirty. imagine a cooking pot had exploded, & the stains & smears on carpet, walls, shades, ceiling, towels, couch, bed, cabinets.....OMG, worse than you can ever imagine. On a positive note, the room was quiet, which made it scary, as there were weird sounds from the AC which didn't work....
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Verified traveler
2.0
/10
Reviewed 514 week(s) ago
Hotels.com verified review
The place was really terrible.The bathroom will be flooded with water after each shower.The water tap was taped up instead of being fixed.The broken sliding door at the kitchen was also taped up instead of being fixed.The place has many lights that has gone out.There was exposed electrical wires too.The electricity box was a mess and had many wires jutting out of their own places.The safety at the suite was terrible .There were even holes in the walls of the apartment suite.The dining room table leg was broken and not fixed.The kitchen cupboards were dusty dirty and even had cockroach eggs in them.The drawers were full of previous users stuff that includes toothbrush , plastic bags and even underwear.The sink pipe below even had ALGAE growing on it already.The shower room heating system was also spoilt.The 2nd Day the air conditioning broke too.And it was very hot.The wire sockets of the lamps were also exposed.Thus making us fear for our safety.We didn't even dare use any of the sockets at all.Some of the furniture were broken and they only fixed them by taping them up.The wall mosaic was even broken exposing wall concrete.And the presentation candles were used and melted.And the most outrageous thing was when we were checking in.The management told us the place was fully booked even though we had already placed and paid our booking.They even attempted to relocate us to another location with a cheaper price.After we argued with them , they gave us a terrible room.
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couple travlers
4.0
/10
Reviewed 541 week(s) ago
Expedia Group verified review
This is not a hotel room, this is run through a tourism business called Danata. You can not check in before 3 and you can not leave your luggage. When you arrive at where your supposed to be you have to call the mobile number of a guy who works at Danata and then he will give you a key and leave. Everything must be paid in cash and if you don't have that large amount of cash on you, you will have to go get money out with your luggage just to get the room key.
The room was smelly, poorly maintained and covered in mould and bugs. There were missing tiles, mould on the ceilings, walls and in the shower and around the sinks. There were bugs all through out the shower and someone else's shoes left in the shower so I know it wasn't cleaned properly. The bed sheets felt dirty and were stained. The "free wifi" also doesn't work.
These services apartments are cheap and it is very obvious as to why. Please spend the extra money and stay at the berjaya Times Square hotel, not the services apartments. It's the same place but the apartments are privately managed
SUMMARY - cheap and nasty, dirty and gross, poorly maintained and managed
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