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  6. H Residence

H Residence

Apartment
46, Jalan Kelawai, Pulau Tikus, Gurney Drive, Georgetown, Penang, Malaysia, 10250
Bedroom
Bedroom
Bedroom
Bedroom
Bedroom
See all photos
Convenient
7.3/10
According to 18 guests
Very clean and near to the hospital.
Mardiana M.
See all reviews
Based on 25 traveler reviews
AC
Parking
Swimming Pool
Elevator
WiFi

Nearby attractions
Gleneagles Medical Centre
(0.71 km)
Gurney Drive
(0.94 km)
Gurney Paragon Mall
(0.94 km)
Island Hospital
(1.08 km)
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Review by Traveloka users
Review

Based on 8 reviews

7.3
Convenient
Fantastic
3
Very Good
6
Satisfying
0
Average
9
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
5.2
- Romantic Vacation
TV wasn’t working, no towels. Basically an empty room with bed, do not get tempted with the image advertised.
6.0
- Medical Travel
It's so difficult to check in because no one stands by in the building. If we want something, it's so difficult to ask someone.
5.2
- Family vacation
Our room has no closet to hang our cloth and towel rack to hang the towel, but the staff is friendly
9.1
Location is good and comfortable
8.5
The hotel is really good especially for family, good view
Translated by Google
9.7
- Business travel
The best I've ever met, the price is quite high but it's worth it.
5.1
- Medical Travel
Uncomfortable hotel like empty house, livingroom and other room air conditioner off, new come in apt off shoe, dusty floor, kitchen utensil is very skimpy, cracked glass, plafond shower caddle, no attendant / service at all, very no recomendation to stay In this apt hotel.
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Based on
25 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business2
Couples2
Solo travel0
Family15
Friends getaway5
Rating Result
Very Bad
9
Bad
5
Average
3
Very Good
7
Extraordinary
1
Ong H
BAD EXPERIENCE
We booked our deluxe room two months back through agoda. When we just landed in Penang, we received a call from the agent of H Residence telling us that our room is shared toilet and if we can't accept it, we can cancel our room and they will do full refund. We get very frusfrated as we just landed in Penang and have received such a bad experience. We couldn't accept this as it is not written shared toilet when we booked, and they should have informed us earlier. We insist to meet up with them for full explanation. Apparently the management sent their new staff to entertain us saying the room is last minute can't be used due to maintenance issue. We are really upset and the only reason they can give us is this and insist on giving us full refund. I think this is totally ridiculous and we do believe they might just overbooking. We will definitely not going back to H Residence.
Friends getaway - Oct 2, 2017
AlbertSeah
Great at first but on second day onwards....
During check in, the room was nice , clean and spacious. Satisfied with that. But om second day onwards, they wanted us to move to another unit. Here come the nightmare. This room was bad where we have nothing but only bed. At least you shall provide us new towel and drinking water right? And we are like sharing the unit with their officers where the refrigerator was occupied. Normally when you requested customer to change room, it will be very inconvenience for us to move thing, at least better room please. No more choosing this Residence for my subsequent business trip nor family trip.
Family - Sep 6, 2017
Weng H
Aveareg
Spacious but not very clean. The floor is dusty. Shampoo and shower gel are not provided as well. Parking is convenient and safe. As one unit is very big with 6 en-suite rooms inside, so they normally rent to different family and guests. Therefore the living hall and common area have to share with other guests even the shoes rack have to be shared with them.
Family - Sep 4, 2017
Vivian7293
Out of Expectation
We booked a Deluxe Room for one night. Few days before check in, I was a little uncomfortable when I read some reviews that this was actually a shared condo. First of all, we arrived at 2pm. We were welcomed by the guard in guard house. Please take note that this condo does not have any receptionist, you only required to check in thru the guard house. The guard is very friendly, funny & talkative. (I forgot to ask his name) We were informed that our rooms is still in cleaning progress, so we parked our car & walk to the shopping mall nearby Gurney Paragon which takes around 10-15 minutes. The guard brief to us how was the condo working and we were informed that it is a shared condo with 6 separated rooms. The only thing I concerned is the bathroom. Was it shared too? The guard replied "nope, each room comes with one bathroom" Thanks God! We walked into the units given, we are very surprised that the condo is actually very spacious! The living room is huge with an amazing sea view! There are also other guests staying in the same condo unit with us too. So we shared the living room, dining room, balcony & kitchen. It was really out of our expectation when we entered our given room. Its was spacious & clean. Bathroom is spacious comes with a small bath tube too! We have an amazing Penang town view & sea view especially in night time. The in-room wifi is weak, this is might be because the wifi modem is in living room. The condo also comes with parking bay, swimming pool, gym, playground & sauna too. The swimming pool is big & clean. Everything is out of my expectation although is was a shared condo. Value for money & you get what you have, distance walking to nearby shops & shopping mall where this condo is located near Gurney Drive. Please be reminded that this is a shared condo, it would be more suitable for big group of families. If you are concerned for privacy, this could not be your choice. The owner / management should state clearly that this is a shared condo in every travel website. I have read many bad reviews on this condo, hopefully everything can be improve in future. During our stay, overall its okay for me. The only thing I must praise is the friendly guard! I shall consider to stay here in future with my families in future. =D
Couples - Aug 22, 2017
Owtee A
rude agents, thieves
We booked a room for 4 via booking.com last July, 2017. We stayed there because it is just walking distance from G hotel where we were supposed to attend a conference for 2 days. On the 2nd day of our stay, at around 5 or 6 pm, an Indian guy (the owner) and the Chinese agent told us that we had to leave by 12 nn on the next day as they will be having a maintenance on the whole floor. According to them there will be no electricity and water supply. They weren't even apologetic and just told us that it wasn't their fault. They were even complaining that we weren't in our rooms when they tried to inform us earlier on that same day. They told us that they will be refunding our 1 night worth of stay. We weren't able to get our refund that time as we have already booked a ride somewhere so we agreed to contact each other via what's app since we didn't buy a sim. Later that evening, we already booked another hotel. They were also unreachable via what's app. The next morning before coming to the conference, we borrowed a phone from the guard to contact the number that they gave us. While talking to the Indian guy, he told us that we can already stay but we refused as we have already booked another hotel. We agreed to just get the refund but asked if they can let us keep our bags in the room until 5 pm because we can't bring it in the conference. They refused and just suggested that we have our bags transferred in their office because according to them water may flood up in our room because of that "maintenance." It was hard for us to trust them with our luggages so we just let them know that we have video recorded our whole conversation just in case they didn't keep our luggages safe. Later after the conference, we were able to get our luggages but it took a long time. Their admin just kept on passing in front of us without even bothering to help us get our things. Upon transferring to the new hotel, I received 2 e-mails from booking.com. The first one says that I need to fix my card as the hotel could not access it. The 2nd one says that our booking at the hotel was cancelled because of my card. So I wasn't able to rate them at booking.com, plus they were even trying to steal money from my card. Good thing I didn't put enough money on that card and didn't have it activated outside the country on purpose.
Friends getaway - Aug 2, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Bathtub
    • Cable TV
    • Desk
    • Kitchenette
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • General
    • AC
    • Family room
    • Swimming pool
    • Smoking area
  • Public Facilities
    • Parking
    • Elevator
    • WiFi in public area
  • Accessibilty
    • Accessible parking
    • Wheelchair accessible
  • Connectivity
    • LAN Internet

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    H Residence is located in area / city Gurney Drive.

    There are plenty of tourist attractions nearby, such as Gleneagles Medical Centre within 0.71 km, and Gurney Drive within 0.94 km.

    About H Residence

    Have fun with various entertaining facilities for you and the whole family at H Residence, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at H Residence is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    This accommodation is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

    Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at H Residence.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    With all facilities offered, H Residence is the right place to stay.


    Guest are required to present Booking Confirmation or Hotel Voucher issued upon check-in (mandatory) as proof of payment.



    xxx is a privately owned unit & does not have reception counter. Hence, to ensure smooth check-in, you are required to contact owner at least 48 hours before arrival date. Owner will be more than delighted to meet you & pass you the house/room key.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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