Due to exclusivity andspecialty on Heritage Sixteen, we appreciate if you may take some times to read the house rule.
a. Check-out time is 12:00 noon. Any late-check out, you will be considering agree to stay extra night in Heritage Sixteen.
b. Valid identification is required. We only accept national ID cards or driving license and passport for foreigners.
c. To make the stay pleasurable for everyone please respect each other's peace, privacy and belongings.
d. Of course, please do take care of your own belonging as well (beware of third hand). Sorry but we are not liable for any damage or loss of your belongings.
e. Smoking inside Heritage Sixteen is strictly prohibited. At the outdoor bar area smoking is allowed.
f. Housekeeping work will be carried out from 1200 to 1300 noon. They will notify you by knocking your door with a friendly greeting "Housekeeping".
g. We are environment friendly, meanwhile all the bed linen will be change every 3 days (Applicable to those who long term guest)
h. Strictly no alcohol in our restaurant and cafe.
i. For the same reasons we ask you kindly to keep the public places clean and tidy. We want to be the cleanest hostel you've ever stayed in but for that we need your help!
j. We have a close relationship with the Salvation Army and any clothes hanging to dry throughout the public area will be donated to them. As will soap, shower gel and maxi pads that you leave laying around.
k. During check-out, all items rented from the hostel must be returned. (otherwise your deposit will be forfeited)
l. A deposit of MYR 50 (Per Room) in cash or Credit Card Authorization will be collected for key deposit
m. Penang State Government Council Fee is MYR 2 per room per night. This fee is not inclusive in the room rate and will only collect upon your arrival.
n. With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
Pets are NOT allowed.
Smoking is strictly not allowed in this property, and smoking area is available.
Breakfast time start from 08:00 until 10:30.