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  6. Hotel Grand Continental Kuantan

Hotel Grand Continental Kuantan

Jalan Gambut, Kuantan, Malaysia, 25000
Others
8.2/10Convenient
According to 143 guests
Had a pleasant stay here. Location at city centre, easy to go attractive places
Emiliana E. E.
See all reviews
Based on 93 traveler reviews
Parking
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Teluk Cempedak Beach
(4.72 km)
Sultan Ahmad Shah Airport (KUA)
(14.05 km)
Bukit Gambang Water Park
(33.04 km)
Cherating Turtle Sanctuary
(37.82 km)
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Review by Traveloka users
Review
8.2
/10
Convenient
Cleanliness
7.85
Comfort
7.78
Meal
7.70
Location
8.67
Service
7.90

76 Traveloka customers have stayed in this hotel and given reviews:

8.5
I put a special request for the beds but nvm. Overall, it was good except the lights in the bathroom some aren't working.
8.1
It's ok because value of money.
6.8
Equipment inside bathroom and bathtub is mostly damage.
6.1
Quite a run down hotel..
10.0
Great hospitality, friendly staff, near mall, good hotel, all perfect.
8.1
It's time for refurbishment. Although the hotel suffice the minimum standards, it is still a worn-down habitat.
9.7
It was good. The room is very clean,tidy and comfortable. It just that the bathroom door cannot be locked.
9.1
An average hotel, a bit old but still not too bad
8.4
I not try the meal, the other is good.
8.5
Convenient to make a city tour
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Based on
93 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business32
Couples10
Solo travel5
Family30
Friends getaway5
Rating Result
Very Bad
11
Bad
24
Average
27
Very Good
21
Extraordinary
10
Mazni M
Will definitely not coming back
We stayed for 1 night ... the room was comfy but the toilet is a definite NO-NO. Its a bidet without extra tap water. For muslim travellers and with children its a big problem. Parking was also a big NO. Steep and not so friendly carpark. But its location is good. Easy to buy food. A lot of nearby food restaurant and walking distance to a mall. The breakfast buffet was NO ... The chef should taste the food before sending it out ... At that time it was serving Nasi Lemak but the rice was not seasoned well ... some are salty ... and other portion not ... but when ur customer is chewing salt instead of rice ... its not a good experienced ... even the sambal was out of the expectation ... overall the food and service is not up for HGC quality ... and after finishing breakfast we get to know that the chef most probably a non muslim ... so the halal cert that published on the reception counter was rather questionable .. the Public Relation (PR) for front desk and all staff should be appropriately well trained. Some words or gesture might send wrong signal to the customer and definitely wont be coming back to the hotel ...
Family - Aug 26, 2017
shminis
Badly in need of refurbishment
Stayed there from 2/8 to 6/8 because it was the official squash tournament hotel. Hot water was not available throughout (and it was not known when we would have it). I was not informed at check-in, and only noticed the note pasted next to the elevators, much later. The room was worn-down. The towels looked like they needed to be thrown away. There were ugly patches and cracks in the tub. Shower taps were leaking. I was very unhappy that we did not have hot water (athletes need hot showers to nurse their sore muscles after every game). When I enquired about it, the response from staff was not comforting. They could have just said that we would never have any hot water throughout our stay! We could have easily found another accommodation. I was surprised that the hotel didn't even have the courtesy to offer a discount for the inconvenience caused! And the manager was no where in sight! As for breakfast, it was not value-for-money. Trust me, go have your meals at Alif Restaurant right behind the hotel (if you must stay here, that is!). And if you're parking in the basement, drive very slowly down and up. The driveway is too steep and could damage your car. And oh ya, don't even bother connecting to the wi-fi!
Family - Aug 7, 2017
Chinh P
Need renovation
The location is good, very good offer for the price. Check in is very slow, however nice staff. The worst part of the stay is the old towel. I strongly suggest the hotel management to allocate some budget to change out their old towels.
Friends getaway - Jul 25, 2017
catlina7
Nice but old hotel..need to refurbished
Last time i was here on 2010. The hotel was still new then. Spacious room, great pool. Now in 2017, the room is spacious and clean but need some renovation as the hotel is getting old. Other wise, all is ok, just nice, near to shopping mall also(walking distance).
Family - Jul 17, 2017
nunudln
Great location, attentive staff
We chose the hotel for its location. There are many eateries nearby and the hotel is a very short walking distance to the malls. The staff were friendly and attentive, especially En Mat (sorry if I got his name wrong). My family was very grateful for all his help. The hotel is a bit dated, but the lifts were fast. Our room was a standard triple and facing the pool. It's clean, quiet and comfortable for 3 adults. The room has free wifi (with password) for each guest. I like that a room card is needed in the lift to go to room floors. We were given one card for our room. We requested for additional card, and a staff came to our room to deliver the card himself. The hotel even have wheelchairs and we borrowed one occasionally during our stay. Our stay didn't include breakfast, but we ordered room service. Didn't take long for the food. Loved the char kuey teow and sate ayam. Will choose this hotel again if need to stay in the city.
Family - Jul 6, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Bathtub
    • Desk
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Minibar
    • Cable TV
  • Public Facilities
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Restaurant
    • Elevator
  • Hotel Services
    • Concierge
    • 24-hour Receptionist
  • Business Facilities
    • Business center
    • Photocopier
  • General
    • Family room
  • Nearby Facilities
    • Shops
  • Connectivity
    • LAN Internet

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Location
      Hotel Grand Continental Kuantan is located in area / city Kuantan City.

      The hotel has a very good location, also near the Sultan Ahmad Shah Airport (KUA), which is only 14.05 km away.

      There are plenty of tourist attractions nearby, such as Teluk Cempedak Beach within 4.72 km, and Sultan Ahmad Shah Airport (KUA) within 14.05 km.

      About Hotel Grand Continental Kuantan

      From business event to corporate gathering, Hotel Grand Continental Kuantan provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Hotel Grand Continental Kuantan, a wonderful accommodation for your family holiday.

      If you plan to have a long-term stay, staying at Hotel Grand Continental Kuantan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

      Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Grand Continental Kuantan.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Hotel Grand Continental Kuantan exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      With all facilities offered, Hotel Grand Continental Kuantan is the right place to stay.

      -
      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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