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  6. Impiana Hotel Ipoh

Impiana Hotel Ipoh

18, Jalan Sultan Nazrin Shah, Kinta, Malaysia, 30250
According to 170 guests
Nice place will come again next time
Mohd N.
See all reviews
Based on 432 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
KPJ Ipoh Specialist Hospital
(0.61 km)
Kinta Medical Centre
(0.84 km)
Hospital Raja Permaisuri Bainon
(1.60 km)
Han Chin Pet Soo
(1.85 km)
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Review by Traveloka users

113 Traveloka customers have stayed in this hotel and given reviews:

This place is not good enough.
This hotel is not good enough.
We arrived on 2nd day of Raya. The check-in was terrible. Arrived at 5.15 pm after a long drive from Kuala Lumpur and the room was not available till 7 pm. Went in room 424. The toilet was not clean! The towels were only delivered until the next day. The toiletries provided are only soap, shampoo and bath foam. Is this really a deluxe room?. It costs me RM250 per night. Booked for 2 nights and it's not worth the price paid for. The mattress high time needs to be changed.
I was at the coffee house on the night before my check in as the rest of the family members already checked in a night earlier. The waiter gave us the menu for beverage and after about half an hour came to take our order, and after another half an hour told us not available except for fruit juice and tea. we were so tired as we had a whole day of outing nevertheless we ordered green tea and earl grey and waited for another good hour. I decided to cancel the order by then as the children were tired and sleepy but the cashier said that the order will come in about 5 minutes, I was losing my cool as it was the easiest order to prepare. hot water and bag of tea yet her excuse was that there wasn't any staff and only one staff worked day and night. If not because of the families I brought, I would have make a big fuss but it's Raya and I did not want to create a scene. Besides, you can't blame the only staff there and I was informed he worked from morning? I am the HRD with Seri Pacific Hotel, I must say, we do not allow this to happen in the hotel I worked. At least hire a part time please. It was really upsetting. So as you knew already, everything after that including waiting for 2 hours for checked in at 5pm the next day was a bad experience.
Birds' sound whole night in the room, no towel, no pure water service
You may need to improve on service, facilities, food and upgrading the hotel.
place was great, some SOP need to be consistence and standardise such as booking for dinner
Furniture is too old, need change it.
Curtains in the room too dirty. Room air circulation very bad smelly.
Love the ramadan buffet especially durian kampung was served free flow
Based on
432 reviews
Review from
Solo travel32
Friends getaway53
Rating Result
Very Bad
Very Good
Location is good but service needs to be improved
Party of 14 travelling for an overnight stay during Raya festive period. Check in was a breeze, welcoming drink is nice but service is just so-so. Rooms were basic but needs cleaning and our amenities (towels and mineral water) took forever to reach us! Pool was a disappointment with reno works nearby (and no pool towel service!) and though breakfast spread was ok, service left much to be desired. Understand that it was festive period but surely management would have back up plan or something...
Family - Jul 10, 2017
Naleyah N
Avoid this hotel!
Stayed 1 night over the weekend. Hotel is run down and in dire need of renovation. Terrible customer service due to : 1. Receptionists were very slow, only 1 counter was open and makes people wait in line despite there were 3 receptionsts available at the time. 2. No towel placed in room. 3. No phone directiory provided but glad dialing 0 reached the reception. 4. Housekeeping came about an hour later with stinky towel. I checked in around 4pm yet the staff couldnt prepare on time. No sufficient parking. The hotel is sandwiched between Umno building on the left and Times square on the right. Hence parking spaces are fully taken, even the underground ones. When attempted to park a bit further near times square, a thug like 'parking attendant' came on a motorcycle asking for money to park there. Stayed at room 804. So much noise came from 9th floor, the top floor till around 7pm. Thank God it stopped afterwards. Hotel is dirty and dusty. Cant blame the housekeeping as they have insufficient cleaning inventory. I was told vacuum has to be shared by the staff there. Mgmt seriously needs to look into renovation and purchasing sufficient tools for staff to do their job. Overall, avoid this hotel if you planning a good vacation.
Solo travel - Jul 9, 2017
Hotel needs to be renovated
Stayed 1 night only. Smooth check-in and room was spacious. Was given a room on the 6th floor, facing the main road which can be quite noisy at night. Refrigerator was old and making loud noises and had to be switched off, so does the air conditioning during the night, Car park is at the next building and too dark and quite. Preferred to park at the open space outside the hotel.
Family - Jun 26, 2017
It is like a lottery
I have been to the hotel several times and each time I felt it was like a gamble. One stay I had a marvellous room with a wonderful mountain view and yet another day I had a horrible stinking room with electrical wiring dangerously sticking out from the socket. I have to give credit to the reception, lounge, pool and restaurant though. Such ashame that the hotel could not be consistent enough. With a little bit more management attention to details, this hotel could be a good 4 star hotel again. Till then, I reckon it cannot be rated more than 2-3 stars. Come on management, please do something!
Friends getaway - Jun 25, 2017
Was given a room on the 9th floor and it looks quite ok and with the view of the hills and the Horse racing track. Staffs from Porter to Reception were very helpful. Except for the hot water shower which is quite difficult to get a consistent warmness all else in the room is ok for the price they charged. Their swimming pool has just been done up and looking good. Very good breakfast spread too.
Friends getaway - Jun 18, 2017
See other reviews

Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Separate shower and tub
    • Shower
    • TV
  • Hotel Services
    • Money changer
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Wedding service
  • General
    • AC
    • Ballroom
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Food and Drinks
    • Restaurant with AC
    • Buffet breakfast
    • Set menu dinner
    • Set menu lunch
  • Business Facilities
    • Meeting facilities
    • Photocopier
  • Shuttle Service
    • Airport transfer with surcharge
  • Accessibilty
    • Wheelchair accessible
  • Transportation
    • Airport transfer
  • Nearby Facilities
    • Shops
  • Connectivity
    • LAN Internet

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Impiana Hotel Ipoh is located in area / city Ipoh.

    The hotel has a very good location, also near the Sultan Azlan Shah Airport (IPH), which is only 2.45 km away.

    There are plenty of tourist attractions nearby, such as KPJ Ipoh Specialist Hospital within 0.61 km, and Kinta Medical Centre within 0.84 km.

    About Impiana Hotel Ipoh

    From business event to corporate gathering, Impiana Hotel Ipoh provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Impiana Hotel Ipoh, a wonderful accommodation for your family holiday.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Impiana Hotel Ipoh exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Impiana Hotel Ipoh is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Impiana Hotel Ipoh.

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.