JEN Penang Georgetown by Shangri-La

Hotels

8.8

Impressive
From 672 verified guests reviews

What Guests Say About Their Stay

Friendly Staffs (9)
Clean Room (4)
Spacious Room (3)
Great Room (1)
Norazlan M. N.
9.7
/ 10
This hotel is perfect for business travel or personal travel. It is in Penang town which is Georgetown, nearby to Perangin Mall. Easy to access to the best nasi kandar in Penang. The services are wonderful and breakfast food is really awesome. The room is really convenience and comfortable.
Teniek H.
10
/ 10
Perfect place to stay while you have your holiday in Penang. I like it for its strategic area 😃 , walking distance from shopping, food, bus station and 24 hours 7-11 for my son 😀. Room is clean and stylish, the amenities are all good.
Mattaneeya P.
9.7
/ 10
Nice location, very convenient to go around Penang, good breakfast and comfortable bed
In the Area
See Map
Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
Strategic Location

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
JEN Penang Georgetown by Shangri-La is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JEN Penang Georgetown by Shangri-La

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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

9.1

Strategic Location
Lobby JEN Penang Georgetown by Shangri-La
Lobby 2 JEN Penang Georgetown by Shangri-La

Discover More About JEN Penang Georgetown by Shangri-La

Location


JEN Penang Georgetown by Shangri-La is located in area / city Georgetown.

The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.23 km away.

The hotel is located only 1.53 km away from Penang Ferry Terminal.

There are plenty of tourist attractions nearby, such as Kem Reakraksi Sungai Sedim within 48.83 km, and Tasik Mengkuang within 19.74 km.

About JEN Penang Georgetown by Shangri-La

Whether you are planning an event or other special occasions, JEN Penang Georgetown by Shangri-La is a great choice for you with a large and well-equipped function room to suit your requirements.

JEN Penang Georgetown by Shangri-La is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at JEN Penang Georgetown by Shangri-La will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, JEN Penang Georgetown by Shangri-La provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at JEN Penang Georgetown by Shangri-La, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at JEN Penang Georgetown by Shangri-La is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, JEN Penang Georgetown by Shangri-La is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JEN Penang Georgetown by Shangri-La exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JEN Penang Georgetown by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JEN Penang Georgetown by Shangri-La.

All facilities in JEN Penang Georgetown by Shangri-La

Bar, Cafe and Lounge JEN Penang Georgetown by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Penang Georgetown by Shangri-La
Swimming Pool
Fitness Center JEN Penang Georgetown by Shangri-La
Fitness Center
Functional Hall JEN Penang Georgetown by Shangri-La
Functional Hall
Common Space JEN Penang Georgetown by Shangri-La
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Continental breakfast
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Steam room

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool

Sports and Recreations

  • Fitness center
  • Pool or Snooker
  • Table tennis

Transportation

  • Car rental
  • Limo or town car service

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JEN Penang Georgetown by Shangri-La

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel. Guests at JEN Penang Georgetown by Shangri-La enjoy access to Golden Sands Resort in Batu Ferringhi Beach. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and a business centre. Breakfast is available at the hotel. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialties and refreshments are served at the newly redesigned Lobby Lounge. JEN Penang Georgetown by Shangri-La is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel. Hotel Important Notice : - Beach shuttle bus to discontinued until year-end (till business picks up) ==========================================================================================
To help our guests enjoy a more stress free stay with us, participating hotels at Shangri-La group are making available emergency medical insurance coverage of up to USD 184,000, at no additional charge, should the guest be diagnosed with COVID-19 during their trip. This COVID-19 emergency coverage is currently only available to international guests staying with us between 1 April to 31 December 2022. For more information please contact the hotel. ==========================================================================================
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance. Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). Parking charges will be reimbursed at hotels front desk counter upon check-out. ==========================================================================================
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas ==========================================================================================
A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.
Club lounge located in 16 floors will be reopening on 1st July 2022 from 11 am to 9 pm daily. Cocktails hours will be starting from 5pm to 7pm daily.
The Penang State Government has implemented a mandatory “Hotel Fee” (Local Government Fee) of MYR 3 nett per room per night. The Hotel Fee will be collected upon check-out, in addition to the 10% Service Charge and 6% Government Tax (SST).

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently asked question in JEN Penang Georgetown by Shangri-La

What are available facilities at JEN Penang Georgetown by Shangri-La?
There are top facilites at JEN Penang Georgetown by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Penang Georgetown by Shangri-La?
The standard check-in time at JEN Penang Georgetown by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Penang Georgetown by Shangri-La provide breakfast?
Yes, JEN Penang Georgetown by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JEN Penang Georgetown by Shangri-La

Overall Rating & Reviews

From 672 verified guests reviews
8.8
Impressive
Fantastic
302
Very Good
294
Satisfying
15
Average
61
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

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friendly staffs (9)
clean room (4)
spacious room (3)
great room (1)
great location (13)
tasty food (1)
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CT
CHUAH T. E.
Holiday
9.4
/ 10
24 Jan 2024
Generally Jen is a great hotel where I usually stay when I'm in Penang due to the location. What didn't please me was due to the water disruption issue, the hotel immediately shut down the use of the sauna & steam room. I really didn't appreciate this. When a hotel does this, guests should be compensated in other forms.

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HR
Hana R. b. A. H.
Holiday
8.8
/ 10
05 Dec 2023
I had the most pleasant stay here. The hotel staff were very friendly & accommodating to my request from housekeeping to reception. Room was clean, I had the family room which had a sofabed for my children. The hotel is within walking distance to avenue mall & prangin mall, so convenient. Overall, it was great!

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KT
Kelvin T.
Business
6
/ 10
01 Nov 2023
Toilet in my room was smelly all the time.

Like this review?

A
Ann
5.4
/ 10
12 Jan 2023
Room was smelly & small. Totally not worth the star ratings & price that I paid for.

1 liked this review

A
Ann
5.4
/ 10
04 Jan 2023
Room was having some smell & towels were worn out with torns … totally not worth me having to pay rm1200 plus for two nights stay. Regretted.

1 liked this review

SK
Sooby K.
Holiday
5.5
/ 10
04 Dec 2022
Dirty and dusty rooms. Understaffed. Manager hides in his office and doesn't show himself even after room change that took them 4 hours. Not worth the price at all. Toilets are stained with running water that went on through the night. Can get better rooms at this price.

2 liked this review

LC
Lim C. W.
Holiday
6.1
/ 10
18 Aug 2022
The toilet have a strong stench, stench of urine smell. Sometimes can get quite unbearable. I notice some other people who stayed who commented the same thing. Not sure is sewage related or flushing system leaking or whatever reason! They need to fix this issue asap since you are of Shangri La brand.

1 liked this review

AA
Adji A.
9.7
/ 10
21 Jul 2022
Clean, Nice Bed, Good Service. Will be back.

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Sumitro M.
This is a private profile
Holiday
9
/ 10
19 Jun 2022
Staff quite nice, helpful and quick responsive to our needs. The room clean enough, nearby a lot of famous restaurants, and tourists attractions. For anybody who need rapid bus the station just next to the hotel.

1 liked this review

LJ
LING J. L.
Holiday
6.2
/ 10
09 Jan 2022
Liftless basement to lobby. Not elderly friendly and escpecially if you have a lot of baggages. Room nothing great. Bathroom/toilet is small even for a family room.

2 liked this review

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Lobby 4 JEN Penang Georgetown by Shangri-La

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