JEN Penang Georgetown by Shangri-La

Hotels
8.8
/10
Very Good
1,722 reviews

What Guests Say About Their Stay

Bedroom (29)
Distance To City Center (26)
Staff Friendliness (26)
Ambiance (25)
S***a
9.7
/ 10
The staff was very accommodating and friendly. The location is perfect, in the city center, close to tourist attractions, restaurants, malls, and hospitals.
Nisma M.
8.8
/ 10
It was a pleasant stay for me i love the room colour and lighting the one sofa chair near the window, the work desk, clean bed and bathroom. Also love the bathroom amenities that is complete and other room equipment. The room is spacious and comfey so close with 1st avenue mall and komtar and the top penang quite strategic for a business tourist like who mix work and leisure
Syazwani A. H. A.
9.7
/ 10
This hotel is perfect for business travel or personal travel. It is in Penang town which is Georgetown, nearby to Perangin Mall. Easy to access to the best nasi kandar in Penang. The services are wonderful and breakfast food is really awesome. The room is really convenience and comfortable.
Teniek A. H.
10.0
/ 10
Perfect place to stay while you have your holiday in Penang. I like it for its strategic area 😃 , walking distance from shopping, food, bus station and 24 hours 7-11 for my son 😀. Room is clean and stylish, the amenities are all good.
Anny
9.7
/ 10
Nice location, very convenient to go around Penang, good breakfast and comfortable bed
In the Area
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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
JEN Penang Georgetown by Shangri-La is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JEN Penang Georgetown by Shangri-La

Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
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Overview of JEN Penang Georgetown by Shangri-La

JEN Penang Georgetown by Shangri-La in Penang Georgetown offers a blend of modern comfort and local charm, making it an ideal base for exploring this vibrant city. The hotel boasts a contemporary design with subtle nods to Penang's rich cultural heritage, creating a welcoming and relaxed atmosphere. The surrounding neighbourhood is a melting pot of cultures, with historic shophouses, bustling markets, and an array of street food stalls just a stone's throw away.

Getting around is easy, with convenient access to public transport options that connect you to major attractions and other parts of the island. Whether you're interested in exploring the UNESCO World Heritage Site or venturing further afield, JEN Penang Georgetown by Shangri-La provides a convenient starting point. The hotel distinguishes itself through its commitment to providing a comfortable and affordable experience, ensuring guests feel at home while discovering the best of Penang.

JEN Penang Georgetown by Shangri-La

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

JEN Penang Georgetown by Shangri-La Facilities

Featuring 443 rooms in total, JEN Penang Georgetown by Shangri-La offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience. Whether you're travelling with family, working remotely, or exploring with friends, the hotel caters to a variety of needs. Families will appreciate the spacious rooms and child-friendly facilities, while digital nomads can take advantage of the reliable Wi-Fi and comfortable workspaces.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Rooms are designed with comfort in mind, featuring high-speed Wi-Fi, dedicated workspaces, plush bedding, and modern bathrooms. In-room conveniences such as coffee/tea making facilities and mini-fridges add to the overall comfort and convenience of your stay. The hotel also offers laundry services and other amenities to make your trip as hassle-free as possible.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at JEN Penang Georgetown by Shangri-La

Expect a vibrant yet relaxed ambience at JEN Penang Georgetown by Shangri-La. The mornings are typically bustling with guests enjoying breakfast and planning their day's adventures. Evenings offer a more laid-back atmosphere, with guests unwinding in the common areas or enjoying a drink at the bar. The hotel often organises activities and tours to help guests explore Penang's hidden gems.

When checking in, be prepared to show your passport and booking confirmation. It's customary to remove your shoes when entering certain religious sites in Penang, so keep that in mind when planning your excursions. Tipping is not mandatory but is always appreciated for good service. Embrace the local culture by trying the street food and interacting with the friendly locals.

How to Get to JEN Penang Georgetown by Shangri-La

The nearest major airport is a major international airport nearby, offering connections to destinations worldwide. From the airport, you can reach JEN Penang Georgetown by Shangri-La in around 30-60 minutes by taxi or ride-sharing service. Affordable bus connections to the city centre are also available, providing a budget-friendly option for getting to the hotel. The main train station is located within easy reach, offering convenient access to other parts of Malaysia.

Food Near JEN Penang Georgetown by Shangri-La

JEN Penang Georgetown by Shangri-La typically provides a breakfast buffet with a mix of local and international options. While the hotel may not have extensive kitchen facilities, there are plenty of cafs, restaurants, and convenience stores within walking distance. For a taste of local flavours, try the char kway teow or nasi lemak from nearby street food stalls. Budget-friendly options include hawker centres, while mid-range restaurants offer a more refined dining experience.

Things to Do Around JEN Penang Georgetown by Shangri-La

Explore a historic temple nearby, known for its intricate architecture and serene atmosphere. A lively night market offers a sensory overload of sights, sounds, and smells, with vendors selling everything from street food to souvenirs. A riverside park provides a tranquil escape from the hustle and bustle of the city. For a one-day walkable highlights tour, start with the historic temple, then wander through the night market, and end your day with a relaxing stroll in the riverside park. A two-day extended stay could include a visit to a local museum and a cooking class to learn how to prepare authentic Penang dishes. In the evenings, enjoy live music at a local bar or take a sunset cruise along the coast.

Why JEN Penang Georgetown by Shangri-La is Popular Among Travellers

JEN Penang Georgetown by Shangri-La is popular among travellers for its affordability, convenient location, and social atmosphere. Repeat visitors often appreciate the friendly staff, comfortable rooms, and easy access to local attractions. The hotel offers excellent value-for-money, providing a comfortable and convenient base for exploring Penang without breaking the bank. The unique experiences, such as the organised tours and cultural events, also contribute to its popularity.

Tips for First-Time Visitors

For families, consider booking connecting rooms or suites for extra space. If you're travelling solo, a standard room with a city view is a great option. Pack light clothing suitable for the tropical climate, as well as a light rain jacket. A universal adaptor is essential for charging your electronic devices. Be aware of local customs and dress modestly when visiting religious sites. The common languages spoken are Malay and English, so communication is generally easy.

Best Time to Stay at JEN Penang Georgetown by Shangri-La

The peak season in Penang is typically during the school holidays and festive periods, such as Chinese New Year and Christmas. The weather is generally sunny and dry during these times, but prices may be higher and crowds larger. The off-peak season offers lower prices and fewer crowds, but the weather may be more unpredictable. Local events and festivals, such as the Penang International Food Festival, are worth planning around. For budget-conscious travellers, consider visiting during the shoulder seasons (April-May or September-October) for a balance of good weather and reasonable prices.

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All facilities in JEN Penang Georgetown by Shangri-La

Bar, Cafe and Lounge JEN Penang Georgetown by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Penang Georgetown by Shangri-La
Swimming Pool
Fitness Center JEN Penang Georgetown by Shangri-La
Fitness Center
Functional Hall JEN Penang Georgetown by Shangri-La
Functional Hall
Common Space JEN Penang Georgetown by Shangri-La
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Continental breakfast
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Steam room

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool

Sports and Recreations

  • Fitness center
  • Pool or Snooker
  • Table tennis

Transportation

  • Car rental
  • Limo or town car service

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JEN Penang Georgetown by Shangri-La

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel. Guests at JEN Penang Georgetown by Shangri-La enjoy access to Golden Sands Resort in Batu Ferringhi Beach. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. For relaxation, guests can make use of the sauna and steam room. The health club, equipped with modern equipment, operates from 6 AM to 10 PM. Other facilities include a business centre. Breakfast is available at the hotel. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialties and refreshments are served at the newly redesigned Lobby Lounge. JEN Penang Georgetown by Shangri-La is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel. Hotel Important Notice : - Beach shuttle bus to discontinued until year-end (till business picks up) ==========================================================================================
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance. Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). ==========================================================================================
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas ==========================================================================================
A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.
The Penang State Government has implemented a mandatory “Hotel Fee” (Local Government Fee) of MYR 3 nett per room per night. The Hotel Fee will be collected upon check-out, in addition to the 10% Service Charge and 8% Government Tax (SST).

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JEN Penang Georgetown by Shangri-La
443
Number of floors in JEN Penang Georgetown by Shangri-La
17
Another facilities in JEN Penang Georgetown by Shangri-La
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast

Frequently asked question in JEN Penang Georgetown by Shangri-La

What are available facilities at JEN Penang Georgetown by Shangri-La?
There are top facilites at JEN Penang Georgetown by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Penang Georgetown by Shangri-La?
The standard check-in time at JEN Penang Georgetown by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Penang Georgetown by Shangri-La provide breakfast?
Yes, JEN Penang Georgetown by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does JEN Penang Georgetown by Shangri-La have?
JEN Penang Georgetown by Shangri-La is a 4.0-star hotel.
How many floors does JEN Penang Georgetown by Shangri-La have?
JEN Penang Georgetown by Shangri-La has 17 floors.
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More Reviews from Other Guests in JEN Penang Georgetown by Shangri-La

8.8
Very Good
From 964 reviews
Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews JEN Penang Georgetown by Shangri-La

Number of reviews per page
20
40
Top reviews
Junhong Jeremy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.
Jin Quan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An Exceptional Family Getaway - Exceeded All Expectations! Rating: ★★★★★ (5/5 Stars) Review: Our recent 3-day,2-night stay was nothing short of phenomenal. From the moment we arrived until we (reluctantly) left, every detail was perfect. A huge standout was the breakfast—it was absolutely superb and far beyond our expectations. The variety and quality were excellent, and it was a fantastic start to our days, especially with our family. What truly made our stay memorable, however, was the incredible friendliness of the entire team. We were greeted with genuine smiles by everyone: from the front office who ensured a smooth check-in, the security who made us feel safe, the bell hops who were always helpful, the cafe staff who were so attentive, to the housekeeping team who kept our room impeccable. Even the staff at the pool and gym were wonderful and engaging. It’s clear that this hotel has a culture of excellent service, and it made our family trip so relaxing and enjoyable. We will definitely be returning. Great job and well done to the entire team! 👍👍👍
Read More
Lorenzo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable room. Near to a mall and the bus station.
Hua Teck
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lunch buffet is ok only as food would be better if it’s hot.
Rita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Comfortable bed, spacious room
Irene
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location easy access either grab or walking distance to local market/food and shopping mall
John
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

A little old. But over all is good
Zi Qi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Comfortable stay, good as it it centralised
Seow Lian Jessica
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound
David
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice hotel, great location, great breakfast
KA KIT NELSON
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

clean, comfortable, friendly staff, convenient location
Emileisy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice location, clean, friendly.
Sam
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.
Pei Ling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in.
Wen Cheng Jane
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft.
Peter
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Good price performance! Nothing spectacular
Bree
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.
yen pheng
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends
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KoK Teen
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

nil
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 JEN Penang Georgetown by Shangri-La

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 964 reviews
Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JEN Penang Georgetown by Shangri-La

Number of reviews per page
20
40
Top reviews
Junhong Jeremy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.
Jin Quan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An Exceptional Family Getaway - Exceeded All Expectations! Rating: ★★★★★ (5/5 Stars) Review: Our recent 3-day,2-night stay was nothing short of phenomenal. From the moment we arrived until we (reluctantly) left, every detail was perfect. A huge standout was the breakfast—it was absolutely superb and far beyond our expectations. The variety and quality were excellent, and it was a fantastic start to our days, especially with our family. What truly made our stay memorable, however, was the incredible friendliness of the entire team. We were greeted with genuine smiles by everyone: from the front office who ensured a smooth check-in, the security who made us feel safe, the bell hops who were always helpful, the cafe staff who were so attentive, to the housekeeping team who kept our room impeccable. Even the staff at the pool and gym were wonderful and engaging. It’s clear that this hotel has a culture of excellent service, and it made our family trip so relaxing and enjoyable. We will definitely be returning. Great job and well done to the entire team! 👍👍👍
Read More
Lorenzo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable room. Near to a mall and the bus station.
Hua Teck
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lunch buffet is ok only as food would be better if it’s hot.
Rita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Comfortable bed, spacious room
Irene
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location easy access either grab or walking distance to local market/food and shopping mall
John
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

A little old. But over all is good
Zi Qi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Comfortable stay, good as it it centralised
Seow Lian Jessica
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound
David
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice hotel, great location, great breakfast
KA KIT NELSON
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

clean, comfortable, friendly staff, convenient location
Emileisy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice location, clean, friendly.
Sam
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.
Pei Ling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in.
Wen Cheng Jane
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft.
Peter
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Good price performance! Nothing spectacular
Bree
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.
yen pheng
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends
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KoK Teen
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

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