JEN Penang Georgetown by Shangri-La

Hotels
8.8
/10
Very Good
1,691 reviews

What Guests Say About Their Stay

Distance To City Center (16)
Bedroom (16)
Ambiance (14)
Staff Friendliness (13)
Syazwani A. H. A.
9.7
/ 10
This hotel is perfect for business travel or personal travel. It is in Penang town which is Georgetown, nearby to Perangin Mall. Easy to access to the best nasi kandar in Penang. The services are wonderful and breakfast food is really awesome. The room is really convenience and comfortable.
Teniek A. H.
10.0
/ 10
Perfect place to stay while you have your holiday in Penang. I like it for its strategic area 😃 , walking distance from shopping, food, bus station and 24 hours 7-11 for my son 😀. Room is clean and stylish, the amenities are all good.
Anny
9.7
/ 10
Nice location, very convenient to go around Penang, good breakfast and comfortable bed
Noor h.
9.7
/ 10
Our favourite! This time we've been upgraded to suite room. Love Jen Hotel. Thanks for the cake also. There are a lot of shopping malls nearby. Will come back again.
Yusof Bin Amat
9.7
/ 10
Clean, spacious, modern and beautiful hotel. I love the room interior decorations. The breakfast was great with various of selections especially fresh blended fruit juice!
In the Area
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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
JEN Penang Georgetown by Shangri-La is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JEN Penang Georgetown by Shangri-La

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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
Lobby JEN Penang Georgetown by Shangri-La
Lobby 2 JEN Penang Georgetown by Shangri-La

Discover More About JEN Penang Georgetown by Shangri-La

Overview of JEN Penang Georgetown by Shangri-La

Discover the unique charm of JEN Penang Georgetown by Shangri-La, a modern and stylish hotel nestled in the heart of Georgetown, Penang. This vibrant accommodation offers a blend of comfort and convenience, making it an ideal base for exploring the city's rich cultural heritage and bustling streets.

JEN Penang Georgetown by Shangri-La provides easy access to Georgetown's UNESCO World Heritage sites, cultural attractions, and delicious street food. Whether you're seeking historical landmarks or culinary adventures, JEN Penang Georgetown by Shangri-La places you in the center of it all.

JEN Penang Georgetown by Shangri-La

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at JEN Penang Georgetown by Shangri-La

Featuring 443 rooms in total, JEN Penang Georgetown by Shangri-La offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Guests can expect a comfortable and convenient stay with access to essential amenities and services. The hotel aims to provide a hassle-free experience, allowing guests to focus on exploring Georgetown and enjoying their trip.

All of these JEN Penang Georgetown by Shangri-La facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

How to Get to JEN Penang Georgetown by Shangri-La

Reaching JEN Penang Georgetown by Shangri-La is relatively easy, whether you're arriving from Penang International Airport or other parts of the city.

From Penang International Airport, you can take a taxi or ride-hailing service directly to JEN Penang Georgetown by Shangri-La. Alternatively, you can take a public bus to Komtar and then transfer to a local bus that stops near the hotel. The journey takes approximately 30-45 minutes by car, depending on traffic conditions.

Food Near JEN Penang Georgetown by Shangri-La

JEN Penang Georgetown by Shangri-La is surrounded by a diverse culinary scene, offering a wide range of dining options to suit every taste and budget.

From local hawker stalls serving Penang's famous street food to trendy cafes and international restaurants, you'll find plenty of choices within walking distance of JEN Penang Georgetown by Shangri-La. Be sure to try local specialties such as Char Kway Teow, Assam Laksa, and Nasi Kandar.

Things to Do Around JEN Penang Georgetown by Shangri-La

JEN Penang Georgetown by Shangri-La's central location makes it an ideal base for exploring Georgetown's many attractions and cultural landmarks.

Visit iconic sites such as Komtar, Fort Cornwallis, and the Clan Jetties. Explore the vibrant street art scene, wander through the historic streets, and immerse yourself in the city's rich heritage. Don't miss the opportunity to visit local temples, museums, and art galleries.

Why JEN Penang Georgetown by Shangri-La is Popular Among Travelers

JEN Penang Georgetown by Shangri-La is a popular choice among travelers due to its convenient location, comfortable accommodations, and affordable rates.

The hotel's central location in Georgetown makes it easy to explore the city's attractions and cultural landmarks. Guests appreciate the well-equipped rooms, friendly service, and range of amenities offered. JEN Penang Georgetown by Shangri-La provides a comfortable and convenient base for exploring Penang.

Tips for First-Time Visitors

If you're planning your first trip to JEN Penang Georgetown by Shangri-La, here are a few tips to help you make the most of your stay.

Consider booking your room in advance, especially during peak season, to secure the best rates and availability. Take advantage of the hotel's concierge service for recommendations on local attractions, restaurants, and transportation options. Be sure to explore Georgetown on foot to fully appreciate its charm and hidden gems.

Best Time to Stay at JEN Penang Georgetown by Shangri-La

The best time to stay at JEN Penang Georgetown by Shangri-La depends on your preferences and tolerance for heat and humidity.

The dry season (December to March) is generally considered the most pleasant time to visit Penang, with sunny skies and lower humidity levels. However, this is also peak season, so expect higher prices and larger crowds. The shoulder seasons (April-May and September-October) offer a good balance of pleasant weather and fewer tourists.

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All facilities in JEN Penang Georgetown by Shangri-La

Bar, Cafe and Lounge JEN Penang Georgetown by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Penang Georgetown by Shangri-La
Swimming Pool
Fitness Center JEN Penang Georgetown by Shangri-La
Fitness Center
Functional Hall JEN Penang Georgetown by Shangri-La
Functional Hall
Common Space JEN Penang Georgetown by Shangri-La
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Continental breakfast
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Steam room

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool

Sports and Recreations

  • Fitness center
  • Pool or Snooker
  • Table tennis

Transportation

  • Car rental
  • Limo or town car service

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JEN Penang Georgetown by Shangri-La

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel. Guests at JEN Penang Georgetown by Shangri-La enjoy access to Golden Sands Resort in Batu Ferringhi Beach. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. For relaxation, guests can make use of the sauna and steam room. The health club, equipped with modern equipment, operates from 6 AM to 10 PM. Other facilities include a business centre. Breakfast is available at the hotel. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialties and refreshments are served at the newly redesigned Lobby Lounge. JEN Penang Georgetown by Shangri-La is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel. Hotel Important Notice : - Beach shuttle bus to discontinued until year-end (till business picks up) ==========================================================================================
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance. Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). ==========================================================================================
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas ==========================================================================================
A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.
The Penang State Government has implemented a mandatory “Hotel Fee” (Local Government Fee) of MYR 3 nett per room per night. The Hotel Fee will be collected upon check-out, in addition to the 10% Service Charge and 8% Government Tax (SST).

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JEN Penang Georgetown by Shangri-La
443
Number of floors in JEN Penang Georgetown by Shangri-La
17
Another facilities in JEN Penang Georgetown by Shangri-La
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast

Frequently asked question in JEN Penang Georgetown by Shangri-La

What are available facilities at JEN Penang Georgetown by Shangri-La?
There are top facilites at JEN Penang Georgetown by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Penang Georgetown by Shangri-La?
The standard check-in time at JEN Penang Georgetown by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Penang Georgetown by Shangri-La provide breakfast?
Yes, JEN Penang Georgetown by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JEN Penang Georgetown by Shangri-La

8.8
Very Good
From 964 reviews
Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

8.8

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Traveler Reviews JEN Penang Georgetown by Shangri-La

Number of reviews per page
20
40
Top reviews
Kan
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery .
KAH NAI
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Upgraded us. Thanks
HEI MAN
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location is extremely convenient, walkable distance to George Town tourist trails and night market. Surrounded by a few shopping malls, and bus station is just downstairs. However, quite a lot homeless around after 9pm at night.
Mo Kuen Monita
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Jen is under Shangrila group and all things are up to standard. Yet, cleanliness / housekeeping will need to be improved as some tiny hairs can be found in the bath tub. Staff are ok polite but not too welcoming to guests. There is a tricky thing to use the TV remote control, and we have waited for a long time at first for someone to clarify the use. We suggest the management to put a note inside the room for guest easy reference. In fact, we enjoyed staying in Shangrila hotels in the past, but our recent stay would suggest improvement in overall management.
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Thomas
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good hotel. Pool and exercise room ok but not great
Ming Pei
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time
Fraser
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed.
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Had a good stay at this hotel over Christmas. Room was spacious, staff service was excellent. Despite the breakfast room being very busy, the staff there always find time to chat with us and found us (party of 4) a nice table. A long walk to Armenian Street and the Esplanade. But with he heat, easier to catch a Grab as the fares are so low. Will recommend this hotel for a family holiday.
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Ng Hang
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.
Santoso
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

3 nights 4 days relax visit in Penang, quite a relaxing, safe and great food place …. Prices are reasonable…
Maria
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Easily one of the worse hotel we’ve stayed so far. Not worth the price, only benefit was it was central and service was friendly. Stayed in family room, the sofa bed was put in weird angle, room became so tight it was hard to walk pass, the bathroom got mould everywhere on shower area, and u have to climb on top of bathtub to shower, hazard waiting to happen, the tap was too deep, from the sink, everytime u wash hand, the water splash everywhere.. the shower screen doesnt cover the area, everytime u shower, the floor definitely wet.. and have to put the slippers a bit far or it will be wet.. furniture look cheap and the sofa bed that i slept on was the worse of the worse, it was not even, half top was higher than the half down and the housekeeping didnt even help to fix it, or myb it was already broken in the first place. so many other thing if i have to mention one by one, the good thing abt the room was the slippers.. it was thick and comfy. I wont come back to this hotel even if its free.
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Tat
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice but prices too steep. Not much in the area.
Kay Wee
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang.
Natalie
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This is a pretty decent hotel, about what I would expect for a four star. Despite being in a busy area, it wasn't overly loud. The room itself was comfortable and they have great complimentary slippers. Check in took a lot longer than I would have liked, but beyond that, I had no issues.
Amy
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I like the location because it’s close everything
Peter
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Location was good as it was somewhat close to the places we wanted to visit/see.
Patricia
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Enjoyed the convenience of the central location.
Terence
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Convenient
Wei Qiang
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Normal 4 stars hotel
han man
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Good and clean. Easy to go to every where.
Number of reviews per page
20
40

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Lobby 4 JEN Penang Georgetown by Shangri-La

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