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  6. JW Marriott Kuala Lumpur

JW Marriott Kuala Lumpur

Hotel
183, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Kuala Lumpur, Malaysia, 55100
Exterior / Building
Exterior / Building
Lobby
Bedroom
Bedroom
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Impressive
8.6/10
According to 110 guests
7 guests talked about strategic locationA nice hotel with great a very strategic location and a very pleasant staff.
Donny K.
See all reviews
Based on 2,585 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Bukit Bintang
(0.06 km)
Pavilion Kuala Lumpur
(0.13 km)
Bukit Bintang Monorail Station
(0.33 km)
Raja Chulan Monorail Station
(0.51 km)
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Review by Traveloka users
Review

Based on 51 reviews

8.6
Impressive
Fantastic
43
Very Good
47
Satisfying
11
Average
8
Poor
1
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
10
Accommodation, staff, location, food, view and much much more. The staff are attentive and gracious, and especially thank you so much for the birthday cake delivered to our room. We can’t wait to go back for another visit. Best hotel we’ve ever stayed at.
8.5
- Shopping & Culinary
All good and everything looks fine. Thank you.
8.5
- Family vacation
The hotel was great but under renovation until Sept 2017.
9.7
- Family vacation
We have to turn for exit because of the construction, but overall was excellent.
9.1
- Family vacation
good hotel to stay at kuala lumpur
6.0
- Family vacation
This place is not comfortable.
6.3
- Family vacation
I get the room on the smoking floor and very noisy
9.4
- Family vacation
Good location, staff friendly, breakfast good
10
Great... all staff very good... breakfast Good... delicious. I will come back again may be 1st december
9.7
- Family vacation
Amazing Hotel! Really like and enjoy it..
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Based on
2,585 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business858
Couples541
Solo travel167
Family569
Friends getaway238
Rating Result
Very Bad
41
Bad
73
Average
210
Very Good
680
Extraordinary
1,581
Lim H
Spacious room and excellent service
We love the newly renovated suite and we're pampered throughout our stay right from the reception to the business lounge. The location is perfect for shopping. We definitely look forward to return. Ng Hong Heok
Family - Nov 21, 2017
fedex67
Mixed feeling
High end hotel with prime location. Breakfast is disappointing because of the long waiting time for the seats. Staffs not to be blamed because guests swamped in at the the same time. Hmm... Will try Westin which is next door next time.
Family - Nov 20, 2017
beelde
Great location, wonderful staff, newly renowated, breakfast buffet to die for
Loved the central location, walkway to Petronas Tower is just across the street and it will take 20 mins to get there. Mrs Atiqah and her front desk staff very friendly, helpful and they all did a great job helping with information whenever I needed some. The gym was great as well as the pool. Also I was very happy with the room on the 28th floor. Nice view, great size all the amenities and clean. The breakfast was just out of this world I thought. Probably one of the most extensive when it comes to quality and variety. All in all a great stay that I enjoyed.
Solo travel - Nov 20, 2017
Siew Hoon S
Central Location , near Petronas Twin Tower & MRT
The hotel is located in downtown where the shopping & nightlife is most happening. The service at reception is great & helpful. Rooms are large & suitable for families with small kids or babies. We had 2 double rooms with a connecting door & the kids can move freely yet the adults have their own privacy . The only downside is the heavy traffic downtown & it was a challenge to get to the hotel carpark. Otherwise hotel was great & within walking distance to shopping , eating & sighseeing sights. MRT is less than 500 m away
Family - Nov 18, 2017
sunbednzi
Not quite there
Visited for business in 2017, Marriott gold member. I will start by saying my expectations of a newly refurbished JW Marriott are quite high so this is written in the context of that. Called to confirm reservation in advance, helpful agent, told me to go straight to the lounge to check in which was good and I would not have known. Lounge check in was pleasant, upgraded to a junior suite. The room is very nicely decorated post refurb, comfortable bed, good water pressure. My one criticism is that there isn’t a USB port anywhere in the room, most hotels these days have them either in the desk or in the clock or similar. I find it odd not to have one in a new room but ok, my fault for not bringing it. The gym is fairly basic but manageable, strangely there was someone working out in there in just his shorts, no shoes and no shirt, call me old fashioned but I prefer people to wear clothes in the gym and that’s normally part of the entry policy. Two members of staff were stood outside watching but didn’t say anything as far as I could tell. The lifts in this hotel are one of its major pain points, at peak time it’s a Long wait. One morning 4 of them were out of service, this was frankly ridiculous and anyone on the lower floors couldn’t get down as the lifts were full by the time they reached them. I informed a member of staff of the situation downstairs but he didn’t seem as horrified as me, having 4 out of 6 lifts out of service at 7am is going to give you a lot of unhappy customers (me included). Breakfast, another major failing, personally I don’t like to eat my breakfast in a black room with pumping house music but that’s what Shook, the main restaurant offers. Day 2 I tried the lounge and this was a shambles, very limited selection which I do expect in a lounge but I’m talking like really really limited. And every time something ran out the poor guy would disappear for a long time then come back, then other things had run out and he disappears again, repeat. Not his fault, they need more people and a bit more of a selection. Room service, the mostly Arabic menu looked nice but the girl on the phone had limited knowledge of any of the items which is hard as there aren’t really descriptions, I ended up googling what things are. Food arrived 40 minutes later stone cold. There is no mini bar for snacks in this hotel??! No peanuts, no chocolate bars, I also find this very odd, I have never been in a major brand hotel without. Oh and no Nespresso machine, a nice to have as most hotels do these days but not even in the suite. Last frustration, driveway management, so the drive way is quite small but if you actively manage it, it can be smooth. On both mornings I had to sit and wait in my taxi while people in front loaded or unloaded. Honestly this was avoidable both times if someone assertively managed traffic. One time I got out and complained and he pointed at a car without a driver...well don’t let him do that, it’s your driveway and it’s your job to manage it. Based on my experience the target market of this hotel is large groups rather than lone business travellers, there are so many other nice hotels in KL I am unlikely to return.
Business - Nov 16, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Newspaper in lobby
    • Wedding service
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Separate shower and tub
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
  • Food and Drinks
    • Restaurant with AC
    • Bar
    • Buffet breakfast
    • Breakfast with surcharge
    • Continental breakfast
    • Hot breakfast
  • General
    • AC
    • Ballroom
    • Banquet
    • Non-smoking room
    • Swimming pool
  • Things to Do
    • Fitness center
    • Outdoor pool
    • Sauna
    • Spa
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
  • Transportation
    • Car rental
    • Parking with surcharge
    • Limo or town car service
    • Valet parking with surcharge
  • Shuttle Service
    • Airport transfer with surcharge
  • Sports and Recreations
    • Golf desk
  • Kids and Pets
    • Babysitting with surcharge
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Smoking is strictly not allowed in this property, and smoking area is available.

      Pets are NOT allowed.


      Please note that JW Marriott Hotel, Kuala Lumpur is currently going through renovations in phases, with an expected completion time of mid-2017. Some noise and dust can be expected during this period and work activity may be noticeable.

      For on-site parking, it will be chargeable at MYR10.00 per car per entrance. For valet-parking, it will be chargeable at MYR30.00 per car each time.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.