Mandarin Oriental Kuala Lumpur

I'm definitely becoming a Mandarin Oriental fan... The club is superb - biggest in KL, with great service and absolutely gorgeous views from the 24th floor. The property is literally feet away from the Petronas Towers, and the rest of the KLCC area, and the club views wrap around 3 side of the hotel. They serve different food and drinks, multiple times a day - high tea, lunch, hors d'oeuvres, etc. The club staff is really good - both the guest services desk and the club floor staff - we had a wonderful time with Ayadd - he was just a delight! He even set us up with a phone charger when ours were packed away. While we were there, a member of the royal family was also staying - the hotel handled it without a hitch. The guest services people in the club helped us with a number of things, and really made our stay in KL special. When you book a club floor room, you check in privately in the room, which is so nice. We had the club indulgence package, which includes pickup at the airport - that was absolutely seamless - point man right at arrivals, gathered up our bags and us and brought us to the nearby waiting car (Mercedes E class). KL is a long way from the airport, and the car was great - cold towels, water, wifi, etc. The second we pulled up to the hotel, our club representative was there to take us straight to our room - newly remodeled, 29th floor, amazing tower view. The porters were fast, efficient and very knowledgeable. Honestly, it's hard to decide which is a better, the property or the staff. There is a really neat rooftop pool on the 3rd floor, overlooking the KLCC park - looked great, although we're not pool people.

MO in KL is next to the Twin Tower, where there is an excellent Shopping Mall. Hotel staff were very gracious and helpful, so polite and friendly. Rooms are very nice and spotless. Breakfast buffet in the Mosaic, was very good, everything you could desire was present and staff were very attentive. I ate at Mandarin Grill and Lai Po Heen. Mandarin Grill is a fine dining steakhouse and Lai Po Heen is a very nice Chinese restaurant. The food was superb in both quality and presentation. They have a superb infinity pool, which comes with a great view over the city. Five Star all round for luxury, hospitality, location, value, service. I would definitely recommend MO, KL for business & pleasure trips.

As you might expect the service at this hotel is second to none. However its time for a refurb if they are to retain their loyal fans in this competitive market. Our room had a an old fashioned bathroom with no door on the toilet. Excellent location and the breakfast is world class.

A wonderful hotel and super-friendly and helpful staff. We stayed at the hotel for our 10th wedding anniversary, and everything about the experience made it a trip to remember. The room was stylish, comfortable and well-appointed, every member of staff couldn't do enough for us and the extras given to recognise our anniversary made us feel truly special. We will definitely go back!

It was our 3rd visit to KL., we used to stay at the RITZ CARLTON but this time we choose MO. Despite we found the room was a bit older but overall it's good. The service from the reception desk, the conciere, the waiters in the Mosaic Restaurant, the staffs at the pool were very polite, lots of smiles and you feel very comfortable during your stay. It is also easy assess to next KLCC builing where you can find superb good Restaurants. The breakfast and dinner buffet at MOSAIC was excellent, prices are much cheaper than in HK. Location is perfect as well. For sure we will visit MO again in our next visit to KL.