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  6. Pangkor Laut Resort

Pangkor Laut Resort

Pangkor Laut Island, Manjung, Malaysia, 32200
Others
Based on 2,355 traveler reviews
Parking
Swimming Pool
24-Hour Front Desk
WiFi

Nearby attractions
UiTM Seri Iskandar
(48.84 km)
Condong Monument
(55.90 km)
Kellie's Castle
(67.58 km)
Sultan Azlan Shah Airport (IPH)
(73.32 km)
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Review by Traveloka users
Review

4 Traveloka customers have stayed in this hotel and given reviews:

8.7
Overall not bad but the hotel had forgotten my request about a baby cot in my room. The meal is quite pricey and not very nice.
8.5
The room is very nice but I don't like the amount of dust around the bed and on the bath tub.
8.5
I'm satisfied. Well done. Thumbs up.
8.8
Service 5 * arrange a birthday cake for my son when we hv our dinner
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Based on
2,355 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business36
Couples1,419
Solo travel32
Family450
Friends getaway188
Rating Result
Very Bad
37
Bad
58
Average
154
Very Good
467
Extraordinary
1,639
horseandsheep
Pleasant stay
All the staff are friendly but there were some lapses in service e.g. after check-in, nobody offered to direct or send us (a pregnant lady, a toddler and a senior citizen) to our villa, which was quite a distance away. There was also a misunderstanding regarding our residents package, which we felt could have been better handled by reception. Other than that, we had a pleasant stay overall, and the staff were aware and very accommodative to my child's food allergies during mealtimes.
Family - Sep 13, 2017
Per L
Great Weekend & 50 year birthday!
We just got back from a weekend trip at Pangkor Laut Resort for celebrating my 50 year birthday. It was simply put a wonderful weekend. The staff did their absolute utmost to make my birthday, and our weekend the best possible. All the way from the greeting when we arrived, the splendid dinners, the hospitality of all staff, to the boat ride back home. I can just congratulate the Hotel Manager for having such a wonderful staff. Concierge Mr. Mages, The great dinner and the service from the guy from Bali (cannot remember his name), the guy from the Philipines! Many thanks. The Chef that cooked us a Lobster - and when he was done, he noticed that it was a bit soggy - so he came to use, and excused, and said - terribly sorry - you will need to wait - the Lobster was not perfect so I needed to cook a fresh one. That I call being honest, and service minded. Many thanks! The Restaurant manager Darwin, that made our second dinner great! Also the staff at the Pool bar, and the great people that made the birthday decoration at our room. I can highly recommend this place, as the service levels now is just great. Many thanks to you all! Best regards, Per and family
Family - Sep 10, 2017
Ralphy1975
Tranquility in the best way
Really enjoyed the stay, the management (Miss Serena), breakfast, uncle Lim (Chinese dining) was excellent! Rooms are perfect. Pricing is just strange: shuttle extra, tv channels extra, booking.com offer is excl service taxes. Include everything in the offer. Some employees where not flexible. Guest advise: Book your restaurant reservations and shuttle etc in advance.
Family - Sep 6, 2017
Julia B
Lovely vacation, would recommend, but needs a few tweaks to be truly 5 stars
We had a lovely honeymoon trip to Pangkor Laut. Here were our favorite things: 1. The location is idyllic (having to take a boat to get there makes it all the more special). 2. There are many choices of things to do (e.g., the jungle walk led by Aris was incredible, Emerald bay is an amazing beach). 3. The staff were incredibly friendly and helpful (there were 2 exceptions in our stay but they weren’t rude, just not as nice as everyone else). 4. The Sea Villas were beautiful. 5. The Spa ritual, treatment, and service were superb. However, there are a few changes that need to be implemented for it to be a true 5 star resort. We really do hope management takes note of these as we would love to go back and see these implemented: 1. The dress code at Fisherman’s Cove was not enforced. This was our biggest issue with the resort- I am sure a lot of people will not mind but it truly bothered us. We went for our last dinner at Fisherman’s Cove and did see that some of the men who had showed up wearing shorts were lent a sarong to cover up (very much appreciated) but they were still in t-shirts and flip-flops. I am sure some people don’t realize there is a dress code for some of the restaurants- maybe sending an email before the stay explaining might help people pack accordingly. What bothered us the most, however, was letting one of the guests wear a baseball cap for dinner! Here we are nicely dressed and ready for a romantic dinner and having the person at the table next to use wearing a ragged t-shirt and a baseball cap really did not add to the atmosphere. The dinner at The Straits was a lot more romantic (e.g., personalized menu) as there was only one other table besides us and they were appropriately dressed. 2. While we much appreciated the child-free restaurants in the evenings, there was no such option for the mornings. We understand that Pangkor Laut caters to families (and appreciate that as we would like to come back with children) but for one of our breakfasts, there were more children than adults and the screaming/crying was too much for this honeymoon couple who hadn’t even had their morning caffeine. It would be great if there could be two zones: child zones and child-free zones for breakfast (maybe even the Straits could be the adult-only breakfast area?). Lastly, for those thinking of getting one of the packages offered through Pangkor Laut, I would recommend instead just purchasing the parts of the package you are interested in once at the resort. I say this because we got a package and it felt like we had to be annoying and ask for the things we had already paid for versus just paying for them on the spot and getting better service that way. For example, we had a welcome bottle of sparkling wine included in our package but had to call and ask for it (I would have rather just pay for it, rather than having to explain that it was in our package). We also had a sunset cruise included in our package and when trying to book it upon arrival, we were told that it was both weather-dependent (any light rain throughout the day or choppy waters would cancel it for the evening) as well as people- dependent (i.e., there needed to be a certain number of people registered for the cruise to happen). So again, I would have rather just had paid for it if and when it was happening rather than having already paid for it. Overall, we had a lovely time at Pangkor Laut, would like to go back, and will recommend it to friends. I hope my comments help management make this resort even more amazing.
Couples - Sep 4, 2017
Frans_12255060
Second visit, & even better than the first
We broke one of our rules returning to Pangkor Laut Resort--never go back to a place you loved in case you are disappointed on the subsequent visit! Well we did go back, we are glad we did, & we definitely were not disappointed. As on the first visit, the excellence of the staff training & service is obvious from the moment you arrive at Marina Island to check in and catch your boat. We were immediately recognised as returning guests, were welcomed back, and were despatched on a boat of our own 30 minutes before the official departure time. Similar treatment on arrival at the resort--greeted at the boat, escorted to reception, & a smooth check-in. All the things we loved last time remain--beautiful setting, outstanding upkeep & maintenance, & I'll mention it again--friendly, efficient staff. First time we stayed in a Hill Villa, & this time in a Beach Villa. We liked the Beach villa better--really close to all the resort amenities, & nice to hear the waves lapping the shore. Hard to beat sitting on your terrace on the comfortable banana lounges chilling out. The second thing we like better is the new menu at Chapman's Bar. Its now a BBQ buffet, & its outstanding. We ate far too many prawns, squid, lamb chops, satay & accompanying salad, but its hard not too, sitting bare foot in the sand, looking at one of the most beautiful beaches in the world, & washing it all down with some nice wine. Simply outstanding--ranks with our best resort experiences anywhere in the world. We ate dinner twice at Feast Village, once a buffet & once a la carte. The second was superior--we had really excellent seafood. The buffet was nice but not great--the selection was quite limited. We also ate one night at The Straits, a fine dining restaurant that is open only 3 nights per week and has limited seating. The view from the beach side is fabulous, but I think I would be less enthusiastic if I was seated on the garden side. The seats are not terribly comfortable--hard vertical wooden backs that don't really encourage relaxation. The menu on offer was a set course Thai menu. The presentation of the dishes was great, and the service again excellent. However, the food was disappointing--it did not have the zing & sparkle of authentic Thai food, and a couple of dishes were actually sweet, with none of the sour/hot/salty notes you expect. The desert was particularly ordinary--a couple of little pieces of mango with some sticky rice. Breakfast at Feast village was good--the fresh juice station where you could specify your own recipe was a highlight. The Resort is extremely well maintained--looked like much of it had been recently painted. Not a leaf out of place in the garden. The gym is very good, & the tennis courts normally deserted, so easy to play when you want. We departed very reluctantly, with the 4 days having flown past. A world class resort!
Couples - Sep 4, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Tours
    • Wedding service
  • Things to Do
    • Beach sun loungers
    • Spa
    • Garden
    • Library
    • Private beach
    • Picnic area
    • Spa
    • Spa
  • Sports and Recreations
    • Game room
    • Fitness
    • Outdoor tennis court
    • Tennis
  • Food and Drinks
    • Bar
    • Beach Bar
    • Poolside bar
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Nearby Facilities
    • Gift shop
    • Grocery
    • Hair salon
  • Kids and Pets
    • Babysitting with surcharge
    • Supervised childcare
  • Transportation
    • Car rental
    • Parking with surcharge
  • Shuttle Service
    • Ferry terminal shuttle with surcharge
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 11:00 AM

      Location
      Staying at Pangkor Laut Resort is a good choice when you are visiting Pangkor Laut Island.

      This resort is very easy to find since it is strategically positioned close to public facilities.

      About Pangkor Laut Resort

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The resort’s fitness center is a must-try during your stay here.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Pangkor Laut Resort is a resort with great comfort and excellent service according to most resort's guests.

      Get precious and unforgettable moment during your stay at Pangkor Laut Resort.

      You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.