Promenade Hotel Kota Kinabalu

Hotels
8.5
/10
Very Good
479 reviews

What Guests Say About Their Stay

Taste (4)
Muhammad A. B. B.
8.5
/ 10
The bathroom and amenities is comfortable and awesome. The location also strategic with many places. However, the breakfast set is not satisfied because of limited choice and some dishes taste terrible. Hope the management makes some improvement soon. Overall, the hotel is moderate and satisfied.
NOOR A. B. D.
9.1
/ 10
I will come back for sure. Very good.
Muhammad A. Z. B. S.
10.0
/ 10
Great experience, clean and nice room.
AFIQ ZAMIR ZAMRI
10.0
/ 10
Strategic location, spacious room, great service.
Zahurin Zakaria
9.1
/ 10
Promenade staffs are friendly. The room cleanliness very satisfied.
In the Area
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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Promenade Hotel Kota Kinabalu is located in area / city Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Promenade Hotel Kota Kinabalu

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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
Lobby Promenade Hotel Kota Kinabalu
Exterior 2 Promenade Hotel Kota Kinabalu

Discover More About Promenade Hotel Kota Kinabalu

Explore the Comfort and Convenience of Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu is a premier accommodation choice for travelers seeking comfort, convenience, and a touch of luxury in the heart of Kota Kinabalu, Malaysia. This strategically located hotel offers easy access to the city's vibrant attractions, making it an ideal base for both business and leisure travelers. With its modern amenities, exceptional service, and stunning views of the South China Sea, Promenade Hotel promises an unforgettable stay in this bustling city.

Facilities at Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu is equipped with a wide range of facilities designed to cater to the needs of every guest. Whether you're here for business or leisure, you'll find everything you need for a comfortable and enjoyable stay.

  • Accommodation:

    The hotel offers a variety of rooms and suites, each elegantly furnished and equipped with modern amenities such as air conditioning, flat-screen TVs, minibars, and complimentary Wi-Fi.
  • Dining:

    Guests can enjoy a diverse culinary experience at the hotel's on-site restaurants, which serve a range of local and international cuisines. The Promenade Café offers all-day dining, while Dynasty Restaurant specializes in Chinese cuisine.
  • Recreational Facilities:

    The hotel features a well-equipped fitness center, an outdoor swimming pool, and a spa offering a range of relaxing treatments.
  • Business Amenities:

    For business travelers, the hotel provides a business center, meeting rooms, and banquet facilities, making it an ideal venue for conferences and events.
  • Other Services:

    Additional services include 24-hour room service, laundry service, and a concierge desk to assist with travel arrangements and local tours.

How to Get to Promenade Hotel Kota Kinabalu Using Public Transportation

Getting to Promenade Hotel Kota Kinabalu is convenient with several public transportation options available:

  • From Kota Kinabalu International Airport:

    The hotel is approximately 7 kilometers from the airport. You can take a taxi or use the airport shuttle service to reach the hotel in about 15 minutes.
  • By Bus:

    Public buses are available from various parts of the city to the Wawasan Plaza Bus Terminal, which is within walking distance of the hotel.
  • By Train:

    While Kota Kinabalu does not have a comprehensive train network, the North Borneo Railway offers a scenic route to nearby attractions. The train station is a short taxi ride from the hotel.

Nearest Restaurants

Indulge in a culinary adventure with a variety of dining options near Promenade Hotel Kota Kinabalu:

  • Welcome Seafood Restaurant:

    Known for its fresh seafood and local dishes, this restaurant is a must-visit for seafood lovers.
  • Little Italy:

    Enjoy authentic Italian cuisine in a cozy setting, offering a wide range of pasta and pizza dishes.
  • Fatt Kee Seafood Restaurant:

    A popular spot for locals, offering delicious seafood dishes at reasonable prices.
  • El Centro:

    A vibrant bar and restaurant offering a mix of Western and Asian cuisine, perfect for a casual meal or drinks with friends.
  • Chilli Vanilla:

    Experience a fusion of Hungarian and local flavors in a charming, laid-back atmosphere.
  • Yee Fung Laksa:

    Famous for its laksa, a spicy noodle soup, this eatery is a favorite among locals and tourists alike.
  • Suang Tain Seafood Restaurant:

    Another excellent choice for seafood, offering a wide selection of fresh catches.
  • Kah Hiong Ngiu Chap:

    Specializing in beef noodle soup, this restaurant is a great place to try traditional Sabah cuisine.

Nearest Attractions

Discover the rich culture and natural beauty of Kota Kinabalu with these nearby attractions:

  • Kota Kinabalu City Mosque:

    Known as the "Floating Mosque," it is a stunning architectural marvel located on the waterfront.
  • Tunku Abdul Rahman Park:

    A group of islands offering beautiful beaches, snorkeling, and diving opportunities.
  • Gaya Street Sunday Market:

    A vibrant market offering a wide range of local products, from handicrafts to food.
  • Signal Hill Observatory Platform:

    Provides panoramic views of the city and the surrounding islands.
  • Sabah State Museum:

    Learn about the rich history and culture of Sabah through its extensive exhibits.
  • Atkinson Clock Tower:

    One of the oldest standing structures in Kota Kinabalu, offering a glimpse into the city's colonial past.
  • Kota Kinabalu Wetland Centre:

    A haven for birdwatchers and nature enthusiasts, featuring a diverse range of flora and fauna.
  • Imago Shopping Mall:

    A modern shopping complex offering a wide range of retail and dining options.

Nearest Shopping Mall

For those looking to indulge in some retail therapy, the nearest shopping mall to Promenade Hotel Kota Kinabalu is:

  • Imago Shopping Mall:

    Located just a short distance from the hotel, Imago Shopping Mall is one of the largest malls in Kota Kinabalu. It offers a wide range of international and local brands, dining options, and entertainment facilities, making it a perfect destination for shopping enthusiasts.

Promenade Hotel Kota Kinabalu offers an exceptional blend of comfort, convenience, and access to the vibrant culture and attractions of the city. Whether you're here to explore the natural beauty of Sabah or to experience the lively urban scene, this hotel provides the perfect base for your adventures.

All facilities in Promenade Hotel Kota Kinabalu

Bar, Cafe and Lounge Promenade Hotel Kota Kinabalu
Bar, Cafe and Lounge
Swimming Pool Promenade Hotel Kota Kinabalu
Swimming Pool
Fitness Center Promenade Hotel Kota Kinabalu
Fitness Center
Common Space Promenade Hotel Kota Kinabalu
Common Space
Lobby Promenade Hotel Kota Kinabalu
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Business centre

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible

Nearby Facilities

  • Gift shop
  • Hair salon
  • Shops

Transportation

  • Airport transfer

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Promenade Hotel Kota Kinabalu

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 26-4-2023 to 30-9-2023.

General Check-in Instructions

Important Notice:- - Kindly be informed that all Rooms & Suites located from 5th to 12th Floors are Non-Smoking rooms.
For bookings made between 1 - 10 Oct 2020, Superior King or Twin Room will have Guaranteed Free Upgrade to Deluxe King or Twin Room).
For bookings made between 1 - 10 Oct 2020, Superior Single Room will have Guaranteed Free Upgrade to Deluxe Single Room.
Swimming Pool are closed temporarily from 01-05-2023 to 30-09-2023
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Promenade Hotel Kota Kinabalu
436
Number of floors in Promenade Hotel Kota Kinabalu
12
Another facilities in Promenade Hotel Kota Kinabalu
Bellhop, Concierge, Money changer, Doorman, Front desk

Frequently asked question in Promenade Hotel Kota Kinabalu

What are available facilities at Promenade Hotel Kota Kinabalu?
There are top facilites at Promenade Hotel Kota Kinabalu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Promenade Hotel Kota Kinabalu?
The standard check-in time at Promenade Hotel Kota Kinabalu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Promenade Hotel Kota Kinabalu provide breakfast?
Yes, Promenade Hotel Kota Kinabalu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Promenade Hotel Kota Kinabalu

8.5
Very Good
From 479 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Promenade Hotel Kota Kinabalu
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Taste (3)
Staff Friendliness (2)
Room Space (2)
Soundproof (2)
Bedroom (2)
Bathroom (2)
Hotel Area (2)
Variety (2)
Distance to City Center (1)
Surroundings (1)
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Traveler Reviews Promenade Hotel Kota Kinabalu

Number of reviews per page
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40
Customer reviews
KANG K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
No complaints at all, everything is OK. Cleanliness, security, location, environment are all OK.
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Accommodation's Reply
25 Apr 2025
Dear Mr Kang, we're delighted that you enjoyed your recent stay with us, as reflected in your 8.5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.
I***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A very pleasant experience at Promenade Hotel Kota Kinabalu! Spacious and comfortable room, with a relaxing sea view. Breakfast was very varied and delicious – perfect to start the day with a cheerful mood. The hotel staff were also very friendly and helpful throughout my stay. The strategic location makes it easy to access attractions in Kota Kinabalu. Highly recommended for anyone looking to vacation or stay for business!
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Accommodation's Reply
19 Apr 2025
Dear Guest, thank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that you found our rooms spacious and comfortable. It's great to know you enjoyed the breakfast and found our location very convenient. We appreciate you sharing the word about us. We will share this with the rest of the team to let them know to keep up the amazing work and we look forward to welcoming you back soon!
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I booked a connecting room and everything was just fine, the hotel is fancy too. Had a pleasant stay. Thank you!
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Accommodation's Reply
19 Apr 2025
Dear Guest, thank you for your feedback. We're so glad to hear that you were satisfied with your stay. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Clean room and close to everywhere
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Accommodation's Reply
03 Jan 2025
Dear Guest, we thank you for your feedback and we hope to see you again on your next visit
Achmad N. Z.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
It's just a shame, there was a water interruption at night
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Accommodation's Reply
03 Jan 2025
Dear Achmad, we thank you for your review. Unfortunately we experienced low incoming water pressure during your stay that took time to resolve. We hope that this did not mar your stay in Kota Kinabalu and we hope to have the opportunity to welcome you again soon
P***r
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Ms. Loura at Front Office did an excellent job during my check-in. Thank you 🙏
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The staff very helpful and comfortable place
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N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.9
/10
Reviewed 61 week(s) ago
The hotel did not do proper housekeeping and maintenance. So many things are malfunction, the switch for charging and water heater not function, need to change the water heater to another place to use it. The items that was lost at the hotel cannot be found anymore as they kept saying they did not found it. The housekeeper disturb us after I already checked in and asked us, is it OK to check again the room as they did not did housekeeping previously.
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Nasriyah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 76 week(s) ago
Highly recommended to everyone.
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Che A. C. Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 85 week(s) ago
Persekitaran yang menarik dan bilik yang bersih.
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Mohd N. B. Y.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 91 week(s) ago
Close to water front, seafood, Filipino market and Imago mall. Clean and upkept rooms.
1 people find it helpful
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Anita M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 103 week(s) ago
Be careful when you book a room. If you book for twin bed they might give you breakfast for 1 only instead of 2 if during hotel search you only put 1 room and 1 adult.
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Azraf O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 114 week(s) ago
Awesome. Great service. Nice room. Clean.
1 people find it helpful
Mohd H. H.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 119 week(s) ago
The bathroom is dirty. Full of mold on the wall and around the tub. The toilet seat is dirty and yellowish. The shower hose is fully rusty and molded.
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Accommodation's Reply
13 Feb 2023
Dear Mr. Mohd Hyzer, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Muhammad F. B. A. A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 123 week(s) ago
Made a complain but no action taken from the hotel. Toilet leaking and smelly.
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Ahmad R. B. I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 123 week(s) ago
Very dispointing experience. Request for single bed for 2nd, faulty kettle, can't open safe box, woke up call day fallen on deaf ears. Tainted the honeymoon holiday with wife.
2 people find it helpful
Gerard C. T. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 127 week(s) ago
Great Hotel with nice and friendly staff, I enjoyed the Morning Breakfast as the there are variety of choices. I will defiantly come back and stay in this Hotel when I visit Kota Kinabalu.
2 people find it helpful
AHMAD H. B. H.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 149 week(s) ago
Room was good. Breakfast food was average. However, the swimming pool was unsatisfying. The pool location is at ground floor, but the access route is from first floor. Its route is peculiar when one has to pass through ball room where people attending the ballroom with dresses and gowns, but we wear swimsuit. Haha. Another thing is, the pool was dirty. Bird droppings is everywhere and I am sure it dropped into the pool although I can't see it. Water water and shower near the pool was not functioning. Ergh.
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1 people find it helpful
Gajen C.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 150 week(s) ago
Room lighting can be improved. Rooms were really dark and the control switch was not functioning. Even when I turned off the air conditioner, it was still cold and felt like the air conditioner was still on. I've fallen sick after staying here though. Hot water was not hot enough. Breakfast was average. Staffs were friendly. Strategic location.
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ABDULLAH BIN ALI
icon-origin-TRAVELOKA
8.5
/10
Reviewed 165 week(s) ago
Hotel selesa dan staff baik. Namun kebersihan tuala kena baiki
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Swimming Pool 4 Promenade Hotel Kota Kinabalu

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