Promenade Hotel Kota Kinabalu

Hotels
8.2
/10
Pleasant
1,034 reviews

What Guests Say About Their Stay

Bedroom (8)
Variety (8)
Staff Friendliness (7)
Hotel Area (7)
Z***I
9.7
/ 10
Promenade has always been my hotel of choice when in Kota Kinabalu due to its strategic location. Ambiance is great and much has been done to upgrade the facilities at Promenade. For me, it's home away from home.
Muhammad A. B. B.
8.5
/ 10
The bathroom and amenities is comfortable and awesome. The location also strategic with many places. However, the breakfast set is not satisfied because of limited choice and some dishes taste terrible. Hope the management makes some improvement soon. Overall, the hotel is moderate and satisfied.
NOOR A. B. D.
9.1
/ 10
I will come back for sure. Very good.
Muhammad A. Z. B. S.
10.0
/ 10
Great experience, clean and nice room.
AFIQ ZAMIR ZAMRI
10.0
/ 10
Strategic location, spacious room, great service.
In the Area
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No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Promenade Hotel Kota Kinabalu is located in area / city Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api Api Centre, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
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Lobby Promenade Hotel Kota Kinabalu
Exterior 2 Promenade Hotel Kota Kinabalu

Discover More About Promenade Hotel Kota Kinabalu

Overview of Promenade Hotel Kota Kinabalu

Nestled in the heart of Kota Kinabalu, Promenade Hotel Kota Kinabalu offers a unique blend of modern comfort and Sabah's rich cultural heritage. Its strategic location provides easy access to the city's vibrant attractions, making it an ideal base for exploring all that Kota Kinabalu has to offer.

Location, Location, Location

Promenade Hotel Kota Kinabalu is perfectly situated in Kota Kinabalu, placing you within easy reach of key landmarks such as the Kota Kinabalu City Waterfront, Gaya Street Sunday Market, and the Sabah State Museum. Public transport links are readily available, with bus stops and taxi ranks nearby, ensuring convenient travel around the city.

Ideal for...

Whether you're a solo adventurer, a couple seeking a romantic getaway, or a family on holiday, Promenade Hotel Kota Kinabalu caters to a wide range of travellers. Its central location and diverse amenities make it suitable for both leisure and business trips.

Style and Atmosphere

The Promenade Hotel Kota Kinabalu boasts a contemporary design with subtle nods to local Sabah culture. The atmosphere is relaxed and welcoming, providing a comfortable haven after a day of exploring the city. Expect a blend of modern aesthetics and warm hospitality.

Promenade Hotel Kota Kinabalu

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at Promenade Hotel Kota Kinabalu

Featuring 436 rooms in total, Promenade Hotel Kota Kinabalu offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Room Types

Promenade Hotel Kota Kinabalu offers a variety of room types to suit different needs and preferences. These typically include standard rooms, superior rooms, and suites, each designed with comfort and convenience in mind. Many rooms offer stunning city or sea views.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

Promenade Hotel Kota Kinabalu Facilities

Expect a vibrant yet relaxed atmosphere at Promenade Hotel Kota Kinabalu. The hotel generally attracts a diverse mix of guests, from international tourists to local business travellers.

Social Vibe

While not a party hostel, Promenade Hotel Kota Kinabalu fosters a social environment where guests can mingle and connect. The common areas, such as the lobby and restaurant, provide opportunities to meet fellow travellers.

Types of Guests

You'll likely encounter a mix of international tourists, business travellers, and families staying at Promenade Hotel Kota Kinabalu. The hotel's central location and range of amenities appeal to a broad spectrum of visitors.

Hotel Activities

While Promenade Hotel Kota Kinabalu may not offer organised city tours, the concierge can provide recommendations and assistance with booking local excursions. Keep an eye out for occasional events or promotions hosted by the hotel.

House Rules

Like most hotels, Promenade Hotel Kota Kinabalu operates with standard house rules to ensure a comfortable stay for all guests. These typically include quiet hours, no smoking in rooms, and responsible use of facilities. It's always a good idea to familiarise yourself with these upon arrival.

How to Get to Promenade Hotel Kota Kinabalu

Getting to Promenade Hotel Kota Kinabalu is relatively straightforward, regardless of your mode of transport.

Nearest Transport Hubs

The nearest airport is Kota Kinabalu International Airport (BKI), which is approximately a 15-20 minute drive from Promenade Hotel Kota Kinabalu. The main bus terminal, North Bus Terminal, is slightly further away, but easily accessible by taxi or ride-hailing service.

Directions

If arriving by taxi or ride-hailing service, simply provide the hotel's name and address to the driver. The journey from the airport is usually quick and hassle-free. If arriving by bus, you can take a taxi or bus from the terminal to the hotel.

Walking Distance

Promenade Hotel Kota Kinabalu is conveniently located within walking distance of many major attractions, including the Kota Kinabalu City Waterfront, Gaya Street Sunday Market, and several shopping malls. This makes it easy to explore the city on foot.

Food Near Promenade Hotel Kota Kinabalu

You'll find a plethora of dining options near Promenade Hotel Kota Kinabalu, catering to all tastes and budgets.

Hotel Dining

Promenade Hotel Kota Kinabalu typically offers breakfast service for guests. Check with the hotel directly for details on breakfast options and availability. The hotel may also have an on-site restaurant serving lunch and dinner.

Self-Catering

While Promenade Hotel Kota Kinabalu may not have kitchen facilities for self-catering, there are numerous convenience stores and supermarkets nearby where you can purchase snacks and drinks.

Local Eateries

Within walking distance of Promenade Hotel Kota Kinabalu, you'll find a wide range of cafes, restaurants, and hawker stalls serving local and international cuisine. Be sure to try some of Sabah's signature dishes, such as seafood and noodles.

Things to Do Around Promenade Hotel Kota Kinabalu

Kota Kinabalu offers a wealth of attractions and activities, all easily accessible from Promenade Hotel Kota Kinabalu.

Tourist Hotspots

Must-see attractions include the Kota Kinabalu City Waterfront, Gaya Street Sunday Market, the Sabah State Museum, and the Atkinson Clock Tower. For panoramic views of the city, head to Signal Hill Observatory Platform.

Cultural Experiences

Immerse yourself in Sabah's rich culture by visiting the Sabah State Museum, the Mari Mari Cultural Village (a short drive from the city), and the local markets. Don't miss the opportunity to sample local delicacies and interact with the friendly locals.

Itinerary Ideas

For solo travellers, a day exploring the city's historical landmarks and markets is a great option. Group travellers might enjoy a day trip to one of the nearby islands for snorkelling and swimming. Consider a visit to the Kinabalu National Park for nature enthusiasts.

Why Promenade Hotel Kota Kinabalu is Popular Among Travelers

Promenade Hotel Kota Kinabalu consistently receives positive reviews from travellers for its convenient location, comfortable accommodations, and friendly service. Its central location makes it easy to explore Kota Kinabalu's attractions, while its range of amenities ensures a pleasant stay.

Tips for First-Time Visitors

Planning your first trip to Kota Kinabalu and staying at Promenade Hotel Kota Kinabalu? Here are a few helpful tips.

Room Choice

If you're a light sleeper, request a room away from the main street to minimise noise. For the best views, opt for a room on a higher floor facing the city or sea.

What to Pack

Pack light, comfortable clothing suitable for warm and humid weather. Don't forget sunscreen, insect repellent, and a hat. A universal adapter may be useful for charging your electronic devices.

Language

English is widely spoken in Kota Kinabalu, so you shouldn't have any communication difficulties. However, learning a few basic Malay phrases can be helpful and appreciated by the locals.

Local Customs

When visiting religious sites, dress respectfully (cover your shoulders and knees). It's also customary to remove your shoes before entering someone's home. Be mindful of local customs and traditions to ensure a positive and respectful experience.

Best Time to Stay at Promenade Hotel Kota Kinabalu

Kota Kinabalu enjoys a tropical climate year-round, but the best time to visit depends on your preferences.

Seasonal Advice

The dry season (March to September) is generally considered the best time to visit, with sunny skies and lower humidity. The wet season (October to February) can bring heavy rainfall, but it rarely lasts all day. Prices may be lower during the off-season.

Event-Based Travel

Kota Kinabalu hosts several festivals and events throughout the year, such as the Sabah Fest and the Kota Kinabalu International Film Festival. Check the local events calendar before your trip to see if anything coincides with your stay.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
  • Airport Transfer: Arrange hassle-free transfers from the airport to your hotel or directly to your destinations.

Ensure to check availability and book in advance to secure the best deals.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in Promenade Hotel Kota Kinabalu

Bar, Cafe and Lounge Promenade Hotel Kota Kinabalu
Bar, Cafe and Lounge
Swimming Pool Promenade Hotel Kota Kinabalu
Swimming Pool
Fitness Center Promenade Hotel Kota Kinabalu
Fitness Center
Common Space Promenade Hotel Kota Kinabalu
Common Space
Lobby Promenade Hotel Kota Kinabalu
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Business centre

Things to Do

  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible

Nearby Facilities

  • Gift shop
  • Hair salon
  • Shops

Transportation

  • Airport transfer

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Promenade Hotel Kota Kinabalu

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 26-4-2023 to 30-9-2023.

General Check-in Instructions

Important Notice:- - Kindly be informed that all Rooms & Suites located from 5th to 12th Floors are Non-Smoking rooms.
For bookings made between 1 - 10 Oct 2020, Superior King or Twin Room will have Guaranteed Free Upgrade to Deluxe King or Twin Room).
For bookings made between 1 - 10 Oct 2020, Superior Single Room will have Guaranteed Free Upgrade to Deluxe Single Room.
Swimming Pool are closed temporarily from 01-05-2023 to 30-09-2023
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Promenade Hotel Kota Kinabalu
436
Number of floors in Promenade Hotel Kota Kinabalu
12
Another facilities in Promenade Hotel Kota Kinabalu
Bellhop, Concierge, Money changer, Doorman, Front desk

Frequently asked question in Promenade Hotel Kota Kinabalu

What are available facilities at Promenade Hotel Kota Kinabalu?
There are top facilites at Promenade Hotel Kota Kinabalu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Promenade Hotel Kota Kinabalu?
The standard check-in time at Promenade Hotel Kota Kinabalu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Promenade Hotel Kota Kinabalu provide breakfast?
Yes, Promenade Hotel Kota Kinabalu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Promenade Hotel Kota Kinabalu have?
Promenade Hotel Kota Kinabalu is a 4.0-star hotel.
How many floors does Promenade Hotel Kota Kinabalu have?
Promenade Hotel Kota Kinabalu has 12 floors.
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More Reviews from Other Guests in Promenade Hotel Kota Kinabalu

7.8
Pleasant
From 545 reviews
Cleanliness

7.8

Room Comfort

8.0

Location

8.4

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Promenade Hotel Kota Kinabalu

Number of reviews per page
20
40
Top reviews
Jing
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pro: Good location. Friendly Staff Cons: The lobby smelled like smoke even though it was non -smoking property.
Colby
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

They were unable to give me the tool I booked (months in advance) I had to settle with combining the 2 twin beds instead of my king bed Other than that it was great the breakfast was amazing
Ching-Hua
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Update the room for us. Nice view to see the sunset. And breakfast is valuable. Highly recommended. 5-10mins walking to shopping mall and local night market.
MOHAMMED ISNIN
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good dining and good environment.will recommend others.
Abdellatif
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Ideale plek om te verblijven. Vriendelijk personeel. Alles is op loopafstand. Prima hotel👌 Abdellatif en Somaya Mezian
Markku Aleksi
icon-Leisure
Leisure
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Everything worked as expected. Good and varied breakfast, room was cleaned every day
Soo Leng
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Promenade Hotel is situated opposite the Waterfront and within walking distance from shopping centres and malls.
Pei Yee
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I had a wonderful stay at Promenade Hotel KK and would like to especially commend their outstanding service. When my rental car broke down during my trip, the staff went above and beyond to assist me with the tapping out issue—something that could have been a real hassle without their help. I also truly appreciated how accommodating they were with my last-minute request for a late check-out. The level of hospitality here is top-notch, and the warmth of the team really made a difference during my stay. I’d also like to highlight the hotel’s restaurant—the food was great, and I absolutely loved their home-baked pastries. You can really taste the care that goes into their kitchen. Overall, an excellent experience. I’ll definitely be back!
Read More
Arlene Joan
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The hotel itself was great but walkways around was not very safe with slabs not even or missing. Electric or telephone cables hanging down- which is very unsafe.
wayne
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excellent 4 star property. Staff are very froendly and helpful. Breakfast was excellent with a large variety to choose from. Property was very clean and well maintained.
Cheng Hock
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

will come back soon
Yoke
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

It is very relaxing
Vimala
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

This was such a bad experience. They had a new year countdown and they were practicing for it on 30th December and 29th December even. The 30th one had the windows vibrating and the lights reached the room. I was terribly sick and I could not catch any rest. When asked; they said it was a last minute event and that they are not responsible for a state event. I then asked for a room change, but they said I may need to top up, as the rooms above are suite? Then they proceeded to relocate me when I asked them for some effort, and they placed me nearer to the stage. This is absurd. This is clearly an indication for lack of integrity. There was no indication of such an event. I booked my tickets the week before coming here, thus I am sure the event will have been announced by then. This is unacceptable and very annoying. Also mini trigger factors will be the different toothpastes in both rooms, the new room has Colgate. The water heater was working better in this floor. There are different standards for different floors? I don’t even get this. Don’t book this place. It’s really a scam. Then the roads were closed for the event and even that was not indicated. Only one doorman came to my rescue but could not help much. Thus, I ended up draaging my luggage and walking to the mall that was 15 minutes away, in the hot sun. See; this may not be a very difficult task but my point here is the need to INFORM these details so that a customer can be well prepared. HUGE LACK OF INTEGRITY.
Read More
Sady
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Poor check-in, took around an hour , receptionist not sure what she was doing, failed to collect the tourist tax which was then collected at check out.Booked 4 rooms , one toilet did not flush at all, another had a view entirely of walll. Requested packed breakfast as we were leaving early to the airport, but it was late and the chef spilled one
Read More
Robert
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Check-in was good and fast with such a friendly and professional staff. Room is just as requested. Only drawback is lack of switches for lighting which was replaced with digital push screen which doesn't seem to work resulting in a poorly lit room and caused inconveniences due to that. Prefer to have manual swtches for practicality.
Read More
Khairul Izan bin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Location is good.
JACKSON
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Staff very helpful & polite.
Ali Rahman
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Near to the mall
Daniela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

A great hotel with an excellent service. Highly recommended.
Murray
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Pleasant hotel overlooking the ocean and close to the central area of KK. Attentive staff and excellent food choices within the hotel and surrounding area.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Swimming Pool 4 Promenade Hotel Kota Kinabalu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 545 reviews
Cleanliness

7.8

Room Comfort

8.0

Location

8.4

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Promenade Hotel Kota Kinabalu

Number of reviews per page
20
40
Top reviews
Jing
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pro: Good location. Friendly Staff Cons: The lobby smelled like smoke even though it was non -smoking property.
Colby
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

They were unable to give me the tool I booked (months in advance) I had to settle with combining the 2 twin beds instead of my king bed Other than that it was great the breakfast was amazing
Ching-Hua
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Update the room for us. Nice view to see the sunset. And breakfast is valuable. Highly recommended. 5-10mins walking to shopping mall and local night market.
MOHAMMED ISNIN
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good dining and good environment.will recommend others.
Abdellatif
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Ideale plek om te verblijven. Vriendelijk personeel. Alles is op loopafstand. Prima hotel👌 Abdellatif en Somaya Mezian
Markku Aleksi
icon-Leisure
Leisure
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Everything worked as expected. Good and varied breakfast, room was cleaned every day
Soo Leng
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Promenade Hotel is situated opposite the Waterfront and within walking distance from shopping centres and malls.
Pei Yee
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I had a wonderful stay at Promenade Hotel KK and would like to especially commend their outstanding service. When my rental car broke down during my trip, the staff went above and beyond to assist me with the tapping out issue—something that could have been a real hassle without their help. I also truly appreciated how accommodating they were with my last-minute request for a late check-out. The level of hospitality here is top-notch, and the warmth of the team really made a difference during my stay. I’d also like to highlight the hotel’s restaurant—the food was great, and I absolutely loved their home-baked pastries. You can really taste the care that goes into their kitchen. Overall, an excellent experience. I’ll definitely be back!
Read More
Arlene Joan
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The hotel itself was great but walkways around was not very safe with slabs not even or missing. Electric or telephone cables hanging down- which is very unsafe.
wayne
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excellent 4 star property. Staff are very froendly and helpful. Breakfast was excellent with a large variety to choose from. Property was very clean and well maintained.
Cheng Hock
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

will come back soon
Yoke
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

It is very relaxing
Vimala
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

This was such a bad experience. They had a new year countdown and they were practicing for it on 30th December and 29th December even. The 30th one had the windows vibrating and the lights reached the room. I was terribly sick and I could not catch any rest. When asked; they said it was a last minute event and that they are not responsible for a state event. I then asked for a room change, but they said I may need to top up, as the rooms above are suite? Then they proceeded to relocate me when I asked them for some effort, and they placed me nearer to the stage. This is absurd. This is clearly an indication for lack of integrity. There was no indication of such an event. I booked my tickets the week before coming here, thus I am sure the event will have been announced by then. This is unacceptable and very annoying. Also mini trigger factors will be the different toothpastes in both rooms, the new room has Colgate. The water heater was working better in this floor. There are different standards for different floors? I don’t even get this. Don’t book this place. It’s really a scam. Then the roads were closed for the event and even that was not indicated. Only one doorman came to my rescue but could not help much. Thus, I ended up draaging my luggage and walking to the mall that was 15 minutes away, in the hot sun. See; this may not be a very difficult task but my point here is the need to INFORM these details so that a customer can be well prepared. HUGE LACK OF INTEGRITY.
Read More
Sady
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Poor check-in, took around an hour , receptionist not sure what she was doing, failed to collect the tourist tax which was then collected at check out.Booked 4 rooms , one toilet did not flush at all, another had a view entirely of walll. Requested packed breakfast as we were leaving early to the airport, but it was late and the chef spilled one
Read More
Robert
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Check-in was good and fast with such a friendly and professional staff. Room is just as requested. Only drawback is lack of switches for lighting which was replaced with digital push screen which doesn't seem to work resulting in a poorly lit room and caused inconveniences due to that. Prefer to have manual swtches for practicality.
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Khairul Izan bin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Location is good.
JACKSON
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Staff very helpful & polite.
Ali Rahman
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Near to the mall
Daniela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

A great hotel with an excellent service. Highly recommended.
Murray
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Pleasant hotel overlooking the ocean and close to the central area of KK. Attentive staff and excellent food choices within the hotel and surrounding area.
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