1. Hotel
  2. Malaysia(5,797 hotel)
  3. Sabah(427 hotel)
  4. Kota Kinabalu(283 hotel)
  5. Kota Kinabalu(244 hotel)
  6. Promenade Service Apartment

Promenade Service Apartment

3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu, Kota Kinabalu, Sabah, Malaysia, 88000
Exterior / Building
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According to 300 guests
Suitable for family vacation with one active boy.
Marina B. I.
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Based on 137 traveler reviews
24-Hour Front Desk

Nearby attractions
Centre Point
(0.33 km)
KK City Waterfront
(0.36 km)
Filipino Market ( Handicraft Market )
(0.64 km)
IMAGO Shopping Mall
(0.66 km)
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Review by Traveloka users

140 Traveloka customers have stayed in this hotel and given reviews:

Aircond leaking because wet floor.
It was very con in terms of location. A stone's throw away to many of the city centre's shopping malls and tourist attractions. It was like having a home right in the heart of the city. I really hope the management does some renovation work to paint the walls, or fix some appliances (telephone, toilet covers, based on room 3218 that I stayed) so that I could give you a better rating and others may enjoy it as well.
Nice place and room big and almost city
A few 24 hrs mamak shop around. Room is ok for family and room rate is ok. Aircon not functioned well and not comfortable. Due to old building outside the room and some area leaking and having water on the corridor.
Good location. However need to improve in term of rooms cleanliness.
Nice to stay here. Would like to stay here again soon.
The room is just nice to stay but too many deficiencies in term of maintenance. The water flow in bathroom is slow. The air conditioner fan is slow even it was set up to full speed. The room is smelly when we get in. Even though it was a non smoker room. The toilet tank keep flushing due to its flush valve is broken.
Room smelly. Outside corridor smelly. Broken marble. Electricity sometimes cut off. Old apartments.
Dirty, old apartment. too old to stay
Suitable for family vacation with one active boy.
Based on
137 reviews
Review from
Solo travel13
Friends getaway41
Rating Result
Very Bad
Very Good
Not nice and Api api is NOT a good place to stay!
If I knew that it was in api api I wouldn't have gone there.. But it was a misunderstanding, long story short, we ended up there.. The office is very nice but that's about it.. The beds were clean but you could see stains of the matress through the blankets, yuk! The walls and carpet were dirty and it was super uncomfortable to stay in those rooms. It was not very clean. They offer free water bottles and a water cooker to make coffee and tea. Whoever goes there that Api api is a bad place to stay whatsoever. We won't go back. It was bad but I've seen worse, thats why 2 points.
Family - Oct 16, 2017
Tk L
a place i never forget
Dirty Dirty Dirty Although the hotel rate is cheap,but the room is too dirty,It made my trip uncomfortable,They need a major refurbishment, And the hotel is located in a domestic building,The overall environment is not suitable for traveller, If you want a pleasant trip,Avoid this hotel.
Couples - Sep 21, 2017
For a single female on business not recommended!!
The area seems dark and creepy. You check in at a nice shop at the complex, only to be given a room keycard to a dodgy and creepy apartment lift/block where you do not feel safe at all. Go up to your floor, you realise that the company only owns some units. Mine was right at the end. The alley/walkway is super scary at night, like walking through a horror movie where anyone could jump out with a knife. The walls are thin. The wifi had problems for Apple products. When i asked what was the IP to login, the maintenance that was sent had no idea. They spent 30min in my room trying to figure it out. When finally got through to wifi, it was not strong at all. I ended up using my 3g network instead. Toilet and shower was horrendous. Ive had better for the price in KK. Rust stains, dirty walls, a tub that I even had problems stepping in coz it was filthy. Location was good. Lotsa food around. But I wouldnt come back to this apartment.
Business - Sep 6, 2017
Sunset in Kota Kinabalu, Sabah, Malaysia
I stayed in quite a nice room facing the river mouth. You would love to see the sunset from the window in the evening. It is just a walking distance from Filipino Market and the eating places. If you want to use public transport, do not use taxi, very expensive, use grab/uber instead.
Business - Sep 6, 2017
Location is good but the rest are poor
The location of the service apartment is good and convenient. However, it's dated and requires a major refurbishment. We booked 3 rooms - 2 studios which comes with kitchenette, twin beds only and 1 family room which has only has a small fridge and 2 double beds, sofa. The rooms are basically dark but room size is ok There was roaches in bathroom and it was huge ones. Would not recommend to friends.
Family - Sep 4, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • Kitchenette
    • Refrigerator
    • Shower
    • TV
  • Hotel Services
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Luggage storage
    • Newspaper in lobby
    • Tours
  • Public Facilities
    • Parking
    • Elevator
    • Safety deposit box
  • Business Facilities
    • Conference room
    • Meeting facilities
  • General
    • AC
    • Family room
  • Transportation
    • Area shuttle with surcharge
    • Car rental
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Promenade Service Apartment is located in area / city Kota Kinabalu.

The accommodation has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 4.75 km away.

There are plenty of tourist attractions nearby, such as KK City Waterfront within 0.36 km, and Filipino Market ( Handicraft Market ) within 0.64 km.

About Promenade Service Apartment

From business event to corporate gathering, Promenade Service Apartment provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Promenade Service Apartment , a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Promenade Service Apartment is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Promenade Service Apartment .

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Promenade Service Apartment is the right place to stay.

Pets are NOT allowed.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.