Pulai Springs Resort

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8.1
/10
Very Good
1,230 reviews

What Guests Say About Their Stay

P***N

9.1
/ 10
The Family Room was spacious with 3 separate bedrooms, a living room plus a kitchenette. Buffet breakfast served a variety of food to choose from, local to fusion food, and was really good.

M***D

10.0
/ 10
Perfect vacation for my family. My kids love all the facilities and the most important thing is the place is kids friendly. Thanks for the memories.

N***y

9.4
/ 10
Lovely hotel and staff. Breakfast was enjoyable and had a good selection with attentive staff, especially Kumar, Received good recommendations for food from him. Room was clean with the essentials. Hotel central, everything we needed for a short visit to Johor with mountains view.

Nora A.

8.5
/ 10
We enjoy and fun with the room and swimming pool are very nice🥰. This is second time we check in here.❤👍

zainab h.

10.0
/ 10
Excellent hotel staff, room and clean environment. The food is also plentiful and tasty. I will definitely come again.
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In the Area
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20km, Jalan Pontian Lama, Pulai, Johor Bahru, Johor, Malaysia, 81100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Pulai Springs Resort provides the tranquil atmosphere you need when you are out on a vacation or business trip. This five-star resort gives you the best-staying experience at a price that feels worthy of paying. Pulai Springs Resort was built on KM20, Jalan Pontian Lama, Pulai, Johor Bahru, Johor. Considering how it is just a stone’s throw away to the center part of the city, as a visitor, without doubt, you can expect that during your stay here, you will hardly as ever get bored with your stay because, in addition from the nearby tourist attractions that are widely acclaimed, the hotel itself is situated nearby town area that you can look forward to taking explore around and create your own memorable and exquisite travel experience. There are a total of four main types of room available for all guests deciding to reside here. Each room is properly equipped with basic in-room facilities plus more features that are added for specific rooms meant for specific guests’ needs. Pulai Springs Resort has a multitude of dining options in their list to provide for the customers, which would make it really tempting for guests to attempt to indulge in the dishes provided. Both leisure and business travellers will be awed to find the hotel facilities provided would be able to cater to their necessities.
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What's around Pulai Springs Resort

20km, Jalan Pontian Lama, Pulai, Johor Bahru, Johor, Malaysia, 81100
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Overview of Pulai Springs Resort

Pulai Springs Resort offers a unique blend of modern comfort and natural beauty, making it an ideal escape for those seeking relaxation and adventure. Nestled in Johor Bahru, this resort provides easy access to nearby landmarks and convenient public transport options, ensuring a seamless travel experience.

Location and Accessibility

Located in Johor Bahru, Pulai Springs Resort is strategically positioned near key attractions and transportation hubs. The resort is easily accessible by taxi or ride-hailing services from Senai International Airport. Public transport options are also available, making it convenient to explore the city and its surroundings.

Ideal for Whom?

Pulai Springs Resort caters to a diverse range of guests, from families and couples to solo adventurers and business travellers. Its tranquil environment and comprehensive facilities make it suitable for both leisure and corporate stays.

Style and Atmosphere

The resort boasts a sophisticated yet welcoming atmosphere, blending contemporary design with traditional Malaysian elements. Guests can expect a serene environment complemented by lush greenery and impeccable service.

Pulai Springs Resort, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at Pulai Springs Resort

Featuring 119 rooms in total, Pulai Springs Resort offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Room Types

Pulai Springs Resort offers a variety of room types to suit different needs and preferences. These include Deluxe Rooms, Suites, and Villas, each designed with comfort and convenience in mind. Many rooms offer stunning views of the surrounding landscape.

All of these Pulai Springs Resort facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

Expect a relaxed and refined atmosphere at Pulai Springs Resort. The resort is known for its attentive service and tranquil environment, making it perfect for those seeking a peaceful getaway.

Social Vibe

While Pulai Springs Resort offers a serene escape, it also provides opportunities for social interaction. Guests can mingle at the resort's restaurants and bars, or participate in organised activities.

Types of Guests

Pulai Springs Resort attracts a diverse mix of guests, including families, couples, and business travellers. The resort's facilities and services cater to a wide range of needs and preferences.

Resort Activities

Pulai Springs Resort organises a variety of activities for its guests, including guided nature walks, cooking classes, and cultural performances. These activities provide opportunities to immerse yourself in the local culture and environment.

House Rules

Guests are expected to adhere to standard hotel etiquette, including respecting quiet hours and maintaining cleanliness. Specific house rules are available at the reception desk.

How to Get to Pulai Springs Resort

Getting to Pulai Springs Resort is straightforward, with several transportation options available.

Nearest Transport Hubs

The nearest airport is Senai International Airport (JHB), which is approximately a 30-minute drive from the resort. The nearest train station is Johor Bahru Sentral, which is accessible by taxi or bus.

Directions

For taxi or ride-hailing users, simply provide the driver with the name of the resort. The journey from the airport or train station is direct and well-signposted.

Walking Distance

While Pulai Springs Resort is not within walking distance of major city spots, it is conveniently located near several local attractions and amenities, accessible by a short taxi or bus ride.

Food Near Pulai Springs Resort

Guests at Pulai Springs Resort have a variety of dining options to choose from, both within the resort and in the surrounding area.

On-Site Dining

Pulai Springs Resort offers a range of dining options, including restaurants serving local and international cuisine. Breakfast is typically available, and the resort's bars offer a selection of drinks and snacks.

Self-Catering

While Pulai Springs Resort does not offer extensive self-catering facilities, some room types may include a kitchenette. Guests can also purchase snacks and drinks from nearby convenience stores.

Nearby Eateries

Several cafes, convenience stores, and restaurants are located within a short distance of Pulai Springs Resort. These offer a variety of cuisines and price points, catering to different tastes and budgets.

Things to Do Around Pulai Springs Resort

There are plenty of things to see and do around Pulai Springs Resort, catering to a variety of interests.

Tourist Attractions

Nearby tourist attractions include the Johor Bahru City Square, the Sultan Abu Bakar State Mosque, and Legoland Malaysia. These attractions offer a mix of cultural, historical, and entertainment experiences.

Local Experiences

Explore local night markets, cultural spots, museums, and parks. These offer a glimpse into the local culture and provide opportunities to interact with residents.

Itinerary Suggestions

For solo travellers, consider a day trip to explore the city's historical sites and sample local cuisine. For group travellers, a visit to Legoland Malaysia or a relaxing day at the resort's spa are great options.

Why Pulai Springs Resort is Popular Among Travelers

Pulai Springs Resort is popular among travellers for its combination of comfort, convenience, and natural beauty. Its comprehensive facilities, attentive service, and strategic location make it an ideal choice for both leisure and business travellers.

Tips for First-Time Visitors

Here are some tips to help you make the most of your stay at Pulai Springs Resort.

Room Choice

For families, consider booking a Suite or Villa for extra space and privacy. For solo travellers, a Deluxe Room offers a comfortable and convenient base.

What to Pack

Pack light clothing suitable for the tropical climate, as well as swimwear for enjoying the resort's pools. Don't forget sunscreen, insect repellent, and a hat.

Language

English is widely spoken at Pulai Springs Resort, making communication easy for international guests. However, learning a few basic Malay phrases can enhance your interactions with locals.

Local Customs

Be mindful of local customs and traditions. Dress modestly when visiting religious sites, and remove your shoes before entering someone's home.

Best Time to Stay at Pulai Springs Resort

The best time to stay at Pulai Springs Resort depends on your preferences and priorities.

Seasonal Advice

The dry season (March to September) offers the best weather for outdoor activities. The monsoon season (November to February) can bring heavy rainfall, but also lower prices and fewer crowds.

Event-Based Travel

Consider visiting during local festivals for a unique cultural experience. However, be aware that prices may be higher and availability limited during these periods.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in Pulai Springs Resort

Bar, Cafe and Lounge Pulai Springs Resort
Bar, Cafe and Lounge
Swimming Pool Pulai Springs Resort
Swimming Pool
Entertainment Facility Pulai Springs Resort
Entertainment Facility
Fitness Center Pulai Springs Resort
Fitness Center
Functional Hall Pulai Springs Resort
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Snacks

General

  • AC
  • Reception hall
  • Banquet
  • Family room
  • Heater
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Entertainment for children
  • Garden
  • Karaoke
  • Library
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Sports and Recreations

  • Billiard
  • Cycling
  • Darts
  • Game room
  • Pool or Snooker

Family-friendly Facilities

  • Children club (surcharge)
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Transportation

  • Area shuttle with surcharge

Accessibilty

  • Wheelchair accessible

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pulai Springs Resort

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pulai Springs Resort
119
Number of floors in Pulai Springs Resort
7
Another facilities in Pulai Springs Resort
Bellhop, Concierge, Money changer, Doorman, Front desk

Frequently asked question in Pulai Springs Resort

What are available facilities at Pulai Springs Resort?
There are top facilites at Pulai Springs Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pulai Springs Resort?
The standard check-in time at Pulai Springs Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pulai Springs Resort provide breakfast?
Yes, Pulai Springs Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Pulai Springs Resort have?
Pulai Springs Resort is a 4.0-star hotel.
How many floors does Pulai Springs Resort have?
Pulai Springs Resort has 7 floors.
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More Reviews from Other Guests in Pulai Springs Resort

Overall Ratings & Reviews Pulai Springs Resort

Traveloka (685)
Other sources (545)
8.5
Very Good
From 685 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.1

Location

8.4

Service and Facilites

8.3

People often mention about Pulai Springs Resort
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Room Space (13)
Taste (13)
Variety (12)
Hotel Area (11)
Surroundings (10)
Bedroom (10)
In-house Restaurant (10)
Family Friendly (9)
Staff Friendliness (8)
Activity Option (7)
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Traveler Reviews Pulai Springs Resort

Number of reviews per page
20
40
Customer reviews
m***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is friendly and very helpful.
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N***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
This is my second time here. This place is great because it's not crowded and there are many activities to do. There are also many swimming pools. Everything was good but I wanted to ask the ground staff to take a pregnant mom to the hotel from the swimming pool area, but they said it couldn't be used since the buggy is for staff only. It would be good if they provided free buggy for people with disabilities.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for your wonderful review and for returning to Pulai Springs Resort for a second visit. We’re delighted to hear that you enjoyed the peaceful, less crowded environment, variety of activities, and multiple swimming pools. We’re especially pleased that you had an overall enjoyable stay. We sincerely apologise, however, for the inconvenience when you requested assistance for the pregnant guest from the swimming pool area. We understand that the distance between our facilities can be challenging, particularly for pregnant guests and those who may require additional mobility assistance. Your suggestion regarding buggy transportation for guests with mobility needs is greatly appreciated. We will certainly share this feedback with our management and operations teams for consideration, as we want to ensure our resort remains comfortable and accessible for all our guests. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back for your third visit! Warm regards, Sunny Soo Group General Manager
MOHD N. N. B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Overall the hotel is ok and the best especially the swimming pool which is many and is everywhere.. can only look back at the cleanliness.. there are dirty sheets/mattresses.. overall ok.. we are loyal guests.. 😃😃😃
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Z***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
The worst hotel breakfast. Not recommended at all. Room was located on level 7, the most corner. Could hear construction works outside.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We’re sorry to hear that our breakfast did not meet your expectations and that the construction noise affected your stay, particularly with your room being located at the far end of Level 7. We understand how disruptive this can be, especially when guests are looking for a comfortable and peaceful stay. Your feedback regarding the breakfast has been shared with our Food & Beverage team, while your comments about the construction noise have been brought to the attention of our relevant operations team for review. We truly regret the inconvenience caused and appreciate your honest feedback. We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable experience. Warm regards, Sunny Soo Group General Manager
yusri a. y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
We had a great stay at this hotel with early check-in & late check-out. The swimming pool at the clubhouse is the main highlight of our stay here
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Accommodation's Reply
13 Aug 2026
Answer: Dear Guest, Thank you for your wonderful review. We’re delighted to hear that you had a great stay with us and appreciated the convenience of the early check-in and late check-out. We’re especially pleased to know that the swimming pool at the Clubhouse was the highlight of your stay! Thank you for choosing Pulai Springs Resort. We truly appreciate your support and look forward to welcoming you back for another relaxing getaway soon. Warm regards, Sunny Soo Group General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Food 10/10. Rooms 10/10. Swimming pool 9/10.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for your wonderful ratings! We’re delighted to hear that you enjoyed our food and rooms, both rated 10/10, and that you also had a great time at our swimming pools. Your kind feedback is truly appreciated and serves as great encouragement to our team. We look forward to welcoming you back to Pulai Springs Resort again soon. Warm regards, Sunny Soo Group General Manager
P***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
The Family Room was spacious with 3 separate bedrooms, a living room plus a kitchenette. Buffet breakfast served a variety of food to choose from, local to fusion food, and was really good.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed the spacious Family Room with its three separate bedrooms, living room, and kitchenette. We’re also pleased that you enjoyed our buffet breakfast and the variety of local and fusion dishes available. Your kind feedback is greatly appreciated and will be shared with our team, especially our culinary team. Thank you for choosing Pulai Springs Resort. We look forward to welcoming you and your family back again soon. Warm regards, Sunny Soo Group General Manager
Juriah B. M. D.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Check-in & checkout is very easy, parking is easy, the room is comfortable but the sliding door is broken.. breakfast has interesting arrangements but needs to be upgraded in terms of taste..
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear that you found the check-in and check-out process easy, parking convenient, and your room comfortable. We’re also glad that you liked the breakfast arrangement. However, we sincerely apologise for the inconvenience caused by the faulty sliding door. Your feedback has been shared with our Engineering team for attention and rectification. We also appreciate your honest comments regarding the taste of our breakfast offerings, and this will be shared with our culinary team for further improvement. Thank you for your valuable feedback and for choosing Pulai Springs Resort. We hope to welcome you back and provide you with an even better experience on your next visit. Warm regards, Sunny Soo Group General Manager
insan n.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
for me with the price I can get below 178-200 I am very satisfied, affordable and very comfortable... I travel too,, for this hotel I am very satisfied,, first of all the facilities are with various pools, many activities actually but I don't want to explore because it's not really because I'm on vacation.. there is a tourist area here.. breakfast also has many choices.. for me, I like Johor laksa.. after I tried eating Johor laksa here I immediately fell in love with Johor laksa.....when I am outside I see Johor laksa I try but not the same with this hotel... one day I will repeat here... overall comfortable spacious fan best... recommended 🥰
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Accommodation's Reply
04 Sep 2026
Dear Guest, Thank you for your wonderful and heartfelt review! We’re delighted to hear that you found your stay comfortable, spacious and great value for money. It’s also wonderful to know that you appreciated our variety of swimming pools, activities and breakfast selection, even though you didn’t have enough time to explore everything during this visit. We’re especially thrilled to hear how much you loved our Laksa Johor! Knowing that our Laksa Johor made such a memorable impression — and even made you fall in love with the dish — is truly a wonderful compliment to our culinary team. We will certainly share your kind words with our Chef and F&B team. 🥰 Thank you for recommending Pulai Springs Resort. We’re happy to know that you plan to return, and hopefully on your next visit, you’ll have more time to enjoy all our facilities and activities! Warm regards, Sunny Soo Group General Manager
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Pool besar & staff friendly. Ank2 enjoy sgt
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Thank you so much for your positive feedback. We're so pleased to hear that your children enjoyed our spacious pool and friendly staff. We look forward to welcoming you back soon! General Manager Sunny Su
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 50 week(s) ago
For an old resort, the rooms are still kept clean and comfortable to stay in. Everything worked well. We stayed opposite the pool, it was the main star. We were thankful cos we have relatives visiting for few hours and had good space to host. The area by the pool was clean too. Had breakfast, the food taste was disappointing. Even for kids, they couldnt eat the Honey Stars cereal due to low quality.
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Accommodation's Reply
06 Nov 2025
Thank you for taking the time to share your review. We’re glad to hear that you found our rooms clean, comfortable, and well-maintained, and that you and your family enjoyed the pool area and its surroundings. At the same time, I apologise that our breakfast did not meet your expectations, especially in terms of quality. Your feedback has been shared with our culinary team to review and improve the breakfast offerings. We appreciate your honest comments and hope to welcome you back for an even better experience next time. Sunny Soo General Manager
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
Perfect vacation for my family. My kids love all the facilities and the most important thing is the place is kids friendly. Thanks for the memories.
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Thank you for your wonderful review. We’re delighted to hear that your family enjoyed your vacation and that the kids loved our facilities. Creating memorable and family-friendly experiences is what we strive for, and we look forward to welcoming you all back for more happy memories. Sunny Soo General Manager
N***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 68 week(s) ago
Lovely hotel and staff. Breakfast was enjoyable and had a good selection with attentive staff, especially Kumar, Received good recommendations for food from him. Room was clean with the essentials. Hotel central, everything we needed for a short visit to Johor with mountains view.
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Accommodation's Reply
06 Nov 2025
Thank you for your lovely review. We’re delighted to hear that you enjoyed the breakfast, found the room clean and comfortable, and appreciated the service from our team, especially Kumar. It’s wonderful to know our location and amenities added to your short visit to Johor. We look forward to welcoming you back for another enjoyable stay. Sunny Soo General Manager
Suhani b. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 69 week(s) ago
very comfy & enjoyful vacation
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Accommodation's Reply
06 Nov 2025
Thank you for your kind review. We’re glad to hear that you had a comfortable and enjoyable vacation with us. We look forward to welcoming you back for another relaxing stay soon. Sunny Soo General Manager
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Izzuwan J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
The hotel area is spacious. There are all kinds of activities you can do within the hotel area. You can cycle, there is an indoor playground for children. It is suitable to bring the family here. If you have a chance to go to Johor, you will definitely stop by again.
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Accommodation's Reply
06 Nov 2025
Thank you for your wonderful review. We’re delighted to hear that you and your family enjoyed the wide range of activities, including cycling and the indoor playground. It’s great to know our resort is a place you would return to when visiting Johor. We look forward to welcoming you all back soon. Sunny Soo General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 89 week(s) ago
I stayed there for one night. The only issue I had was that the room faced land undergoing construction. Not the hotel's fault, though. The service staff at the reception and the restaurant during breakfast was great. The hotel was quiet and had the facilities I wanted. It was out of the way and inaccessible, but my stay was worth the hassle of getting there.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Thank you for sharing your review. We’re glad to hear that you enjoyed the service from our reception and breakfast teams, and that our facilities met your needs. We appreciate your understanding regarding the construction nearby and are happy that your stay was still worthwhile. We look forward to welcoming you back for another enjoyable visit. Sunny Soo General Manager
S***h
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 94 week(s) ago
The staff was good, and early check-in was so smooth. The location was great, near to UTM campus but not recommended for those who want quiet surroundings and healing due to the location being near to the construction site. The surrounding is not that private. The breakfast meals were so-so. The basic necessity provided was basic, even there was no toothbrush set prepared. However, the room is so spacious.
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Accommodation's Reply
06 Nov 2025
Thank you for your detailed review. We’re glad to hear that you found the check-in process smooth, appreciated our staff, and enjoyed the spacious room and convenient location. At the same time, we apologise for the shortcomings you mentioned regarding privacy, breakfast quality, and amenities. Your feedback is valuable and will be reviewed to improve the overall guest experience. We hope to welcome you back for a better stay in the future. Sunny Soo General Manager
K***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 95 week(s) ago
The facilities are ok, because it's an old resort, you can't expect more. The surrounding area is interesting. There are lots of pools. The slides are bad. The breakfast is ok. So so. The cereal is really not tasty. Maybe it's not a branded one. Even small children know the bad taste.. Another thing is that the shower only has smooth water. The bathroom door has to be slammed hard before it can be closed. The bed makes a creaking sound when moved😂
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Accommodation's Reply
06 Nov 2025
Thank you for your honest review. We’re glad to hear that you enjoyed our variety of pools and the surrounding area. At the same time, we apologise for the issues you encountered with the slides, breakfast, shower, bathroom door, and bed. Your feedback is valuable and has been shared with our teams to address these areas and improve the overall guest experience. We appreciate your understanding and hope to welcome you back for a better stay in the future. Sunny Soo General Manager
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 102 week(s) ago
Clean and affordable. Friendly staff and has good breakfast.
2 people find it helpful
Denn C. E. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 114 week(s) ago
The hotel staff and service were great, but we don't like the surrounding construction sites.
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Exterior 4 Pulai Springs Resort

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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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Overall Ratings & Reviews Pulai Springs Resort

Traveloka (685)
Other sources (545)
8.5
Very Good
From 685 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.1

Location

8.4

Service and Facilites

8.3

People often mention about Pulai Springs Resort
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Room Space (13)
Taste (13)
Variety (12)
Hotel Area (11)
Surroundings (10)
Bedroom (10)
In-house Restaurant (10)
Family Friendly (9)
Staff Friendliness (8)
Activity Option (7)
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Traveler Reviews Pulai Springs Resort

Number of reviews per page
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40
Customer reviews
m***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is friendly and very helpful.
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N***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
This is my second time here. This place is great because it's not crowded and there are many activities to do. There are also many swimming pools. Everything was good but I wanted to ask the ground staff to take a pregnant mom to the hotel from the swimming pool area, but they said it couldn't be used since the buggy is for staff only. It would be good if they provided free buggy for people with disabilities.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for your wonderful review and for returning to Pulai Springs Resort for a second visit. We’re delighted to hear that you enjoyed the peaceful, less crowded environment, variety of activities, and multiple swimming pools. We’re especially pleased that you had an overall enjoyable stay. We sincerely apologise, however, for the inconvenience when you requested assistance for the pregnant guest from the swimming pool area. We understand that the distance between our facilities can be challenging, particularly for pregnant guests and those who may require additional mobility assistance. Your suggestion regarding buggy transportation for guests with mobility needs is greatly appreciated. We will certainly share this feedback with our management and operations teams for consideration, as we want to ensure our resort remains comfortable and accessible for all our guests. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back for your third visit! Warm regards, Sunny Soo Group General Manager
MOHD N. N. B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Overall the hotel is ok and the best especially the swimming pool which is many and is everywhere.. can only look back at the cleanliness.. there are dirty sheets/mattresses.. overall ok.. we are loyal guests.. 😃😃😃
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Z***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
The worst hotel breakfast. Not recommended at all. Room was located on level 7, the most corner. Could hear construction works outside.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We’re sorry to hear that our breakfast did not meet your expectations and that the construction noise affected your stay, particularly with your room being located at the far end of Level 7. We understand how disruptive this can be, especially when guests are looking for a comfortable and peaceful stay. Your feedback regarding the breakfast has been shared with our Food & Beverage team, while your comments about the construction noise have been brought to the attention of our relevant operations team for review. We truly regret the inconvenience caused and appreciate your honest feedback. We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable experience. Warm regards, Sunny Soo Group General Manager
yusri a. y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
We had a great stay at this hotel with early check-in & late check-out. The swimming pool at the clubhouse is the main highlight of our stay here
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Accommodation's Reply
13 Aug 2026
Answer: Dear Guest, Thank you for your wonderful review. We’re delighted to hear that you had a great stay with us and appreciated the convenience of the early check-in and late check-out. We’re especially pleased to know that the swimming pool at the Clubhouse was the highlight of your stay! Thank you for choosing Pulai Springs Resort. We truly appreciate your support and look forward to welcoming you back for another relaxing getaway soon. Warm regards, Sunny Soo Group General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Food 10/10. Rooms 10/10. Swimming pool 9/10.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for your wonderful ratings! We’re delighted to hear that you enjoyed our food and rooms, both rated 10/10, and that you also had a great time at our swimming pools. Your kind feedback is truly appreciated and serves as great encouragement to our team. We look forward to welcoming you back to Pulai Springs Resort again soon. Warm regards, Sunny Soo Group General Manager
P***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
The Family Room was spacious with 3 separate bedrooms, a living room plus a kitchenette. Buffet breakfast served a variety of food to choose from, local to fusion food, and was really good.
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed the spacious Family Room with its three separate bedrooms, living room, and kitchenette. We’re also pleased that you enjoyed our buffet breakfast and the variety of local and fusion dishes available. Your kind feedback is greatly appreciated and will be shared with our team, especially our culinary team. Thank you for choosing Pulai Springs Resort. We look forward to welcoming you and your family back again soon. Warm regards, Sunny Soo Group General Manager
Juriah B. M. D.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Check-in & checkout is very easy, parking is easy, the room is comfortable but the sliding door is broken.. breakfast has interesting arrangements but needs to be upgraded in terms of taste..
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Accommodation's Reply
13 Aug 2026
Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear that you found the check-in and check-out process easy, parking convenient, and your room comfortable. We’re also glad that you liked the breakfast arrangement. However, we sincerely apologise for the inconvenience caused by the faulty sliding door. Your feedback has been shared with our Engineering team for attention and rectification. We also appreciate your honest comments regarding the taste of our breakfast offerings, and this will be shared with our culinary team for further improvement. Thank you for your valuable feedback and for choosing Pulai Springs Resort. We hope to welcome you back and provide you with an even better experience on your next visit. Warm regards, Sunny Soo Group General Manager
insan n.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
for me with the price I can get below 178-200 I am very satisfied, affordable and very comfortable... I travel too,, for this hotel I am very satisfied,, first of all the facilities are with various pools, many activities actually but I don't want to explore because it's not really because I'm on vacation.. there is a tourist area here.. breakfast also has many choices.. for me, I like Johor laksa.. after I tried eating Johor laksa here I immediately fell in love with Johor laksa.....when I am outside I see Johor laksa I try but not the same with this hotel... one day I will repeat here... overall comfortable spacious fan best... recommended 🥰
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Accommodation's Reply
04 Sep 2026
Dear Guest, Thank you for your wonderful and heartfelt review! We’re delighted to hear that you found your stay comfortable, spacious and great value for money. It’s also wonderful to know that you appreciated our variety of swimming pools, activities and breakfast selection, even though you didn’t have enough time to explore everything during this visit. We’re especially thrilled to hear how much you loved our Laksa Johor! Knowing that our Laksa Johor made such a memorable impression — and even made you fall in love with the dish — is truly a wonderful compliment to our culinary team. We will certainly share your kind words with our Chef and F&B team. 🥰 Thank you for recommending Pulai Springs Resort. We’re happy to know that you plan to return, and hopefully on your next visit, you’ll have more time to enjoy all our facilities and activities! Warm regards, Sunny Soo Group General Manager
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Pool besar & staff friendly. Ank2 enjoy sgt
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Thank you so much for your positive feedback. We're so pleased to hear that your children enjoyed our spacious pool and friendly staff. We look forward to welcoming you back soon! General Manager Sunny Su
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N***a
icon-Leisure
Leisure
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8.7
/10
Reviewed 50 week(s) ago
For an old resort, the rooms are still kept clean and comfortable to stay in. Everything worked well. We stayed opposite the pool, it was the main star. We were thankful cos we have relatives visiting for few hours and had good space to host. The area by the pool was clean too. Had breakfast, the food taste was disappointing. Even for kids, they couldnt eat the Honey Stars cereal due to low quality.
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Accommodation's Reply
06 Nov 2025
Thank you for taking the time to share your review. We’re glad to hear that you found our rooms clean, comfortable, and well-maintained, and that you and your family enjoyed the pool area and its surroundings. At the same time, I apologise that our breakfast did not meet your expectations, especially in terms of quality. Your feedback has been shared with our culinary team to review and improve the breakfast offerings. We appreciate your honest comments and hope to welcome you back for an even better experience next time. Sunny Soo General Manager
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
Perfect vacation for my family. My kids love all the facilities and the most important thing is the place is kids friendly. Thanks for the memories.
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Thank you for your wonderful review. We’re delighted to hear that your family enjoyed your vacation and that the kids loved our facilities. Creating memorable and family-friendly experiences is what we strive for, and we look forward to welcoming you all back for more happy memories. Sunny Soo General Manager
N***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 68 week(s) ago
Lovely hotel and staff. Breakfast was enjoyable and had a good selection with attentive staff, especially Kumar, Received good recommendations for food from him. Room was clean with the essentials. Hotel central, everything we needed for a short visit to Johor with mountains view.
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Accommodation's Reply
06 Nov 2025
Thank you for your lovely review. We’re delighted to hear that you enjoyed the breakfast, found the room clean and comfortable, and appreciated the service from our team, especially Kumar. It’s wonderful to know our location and amenities added to your short visit to Johor. We look forward to welcoming you back for another enjoyable stay. Sunny Soo General Manager
Suhani b. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 69 week(s) ago
very comfy & enjoyful vacation
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Accommodation's Reply
06 Nov 2025
Thank you for your kind review. We’re glad to hear that you had a comfortable and enjoyable vacation with us. We look forward to welcoming you back for another relaxing stay soon. Sunny Soo General Manager
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Izzuwan J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
The hotel area is spacious. There are all kinds of activities you can do within the hotel area. You can cycle, there is an indoor playground for children. It is suitable to bring the family here. If you have a chance to go to Johor, you will definitely stop by again.
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Accommodation's Reply
06 Nov 2025
Thank you for your wonderful review. We’re delighted to hear that you and your family enjoyed the wide range of activities, including cycling and the indoor playground. It’s great to know our resort is a place you would return to when visiting Johor. We look forward to welcoming you all back soon. Sunny Soo General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 89 week(s) ago
I stayed there for one night. The only issue I had was that the room faced land undergoing construction. Not the hotel's fault, though. The service staff at the reception and the restaurant during breakfast was great. The hotel was quiet and had the facilities I wanted. It was out of the way and inaccessible, but my stay was worth the hassle of getting there.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Thank you for sharing your review. We’re glad to hear that you enjoyed the service from our reception and breakfast teams, and that our facilities met your needs. We appreciate your understanding regarding the construction nearby and are happy that your stay was still worthwhile. We look forward to welcoming you back for another enjoyable visit. Sunny Soo General Manager
S***h
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 94 week(s) ago
The staff was good, and early check-in was so smooth. The location was great, near to UTM campus but not recommended for those who want quiet surroundings and healing due to the location being near to the construction site. The surrounding is not that private. The breakfast meals were so-so. The basic necessity provided was basic, even there was no toothbrush set prepared. However, the room is so spacious.
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Accommodation's Reply
06 Nov 2025
Thank you for your detailed review. We’re glad to hear that you found the check-in process smooth, appreciated our staff, and enjoyed the spacious room and convenient location. At the same time, we apologise for the shortcomings you mentioned regarding privacy, breakfast quality, and amenities. Your feedback is valuable and will be reviewed to improve the overall guest experience. We hope to welcome you back for a better stay in the future. Sunny Soo General Manager
K***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 95 week(s) ago
The facilities are ok, because it's an old resort, you can't expect more. The surrounding area is interesting. There are lots of pools. The slides are bad. The breakfast is ok. So so. The cereal is really not tasty. Maybe it's not a branded one. Even small children know the bad taste.. Another thing is that the shower only has smooth water. The bathroom door has to be slammed hard before it can be closed. The bed makes a creaking sound when moved😂
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Accommodation's Reply
06 Nov 2025
Thank you for your honest review. We’re glad to hear that you enjoyed our variety of pools and the surrounding area. At the same time, we apologise for the issues you encountered with the slides, breakfast, shower, bathroom door, and bed. Your feedback is valuable and has been shared with our teams to address these areas and improve the overall guest experience. We appreciate your understanding and hope to welcome you back for a better stay in the future. Sunny Soo General Manager
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 102 week(s) ago
Clean and affordable. Friendly staff and has good breakfast.
2 people find it helpful
Denn C. E. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 114 week(s) ago
The hotel staff and service were great, but we don't like the surrounding construction sites.
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