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  5. Kuala Lumpur City Centre(167 hotel)
  6. Pullman Kuala Lumpur City Centre Hotel & Residences

Pullman Kuala Lumpur City Centre Hotel & Residences

No. 4 Jalan Conlay, Kuala Lumpur, Malaysia, 50450
According to 297 guests
Clean, comfortable, and good service
Johan D.
See all reviews
Based on 3,044 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Pavilion Kuala Lumpur
(0.16 km)
Bukit Bintang
(0.21 km)
Aquaria KLCC
(0.41 km)
Raja Chulan Monorail Station
(0.44 km)
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Review by Traveloka users

177 Traveloka customers have stayed in this hotel and given reviews:

Everything was good and superb
There is no small shops to buy goods
Overall great location and it was comfortable. The only two things that was disappointing was the water pressure in the shower was not great and our beds were not turned down in the evenings.
This hotel is very good, we like it.
Great location, near pavilion mall, bukit bintang
It was really nice. great hospitality, great staff and near the mall
Nice hotel with good location. Only the bed is too soft. Good breakfast. Good service.
Once you've greeted by the majestic lobby the good experience stop
Nice hotel, I get upgrade to a apartment suit when they didn't had any smoking rom, breakfast was in the continental area , but I manage to switch it to international in 1 floor.
Good hotel with good facilities, located at mid-distance between KLCC and Bukit Bintang. Staff are friendly and helpful... The only small inconvenience is that even if the hotel is located just across the street of Pavillon Mall, you'll still need to walk 5 minutes to reach a bridge to cross Raja Chulan Road, or you can cross the street at your own risk if you feel lazy to walk the extra 5 minutes.
Based on
3,044 reviews
Review from
Solo travel213
Friends getaway267
Rating Result
Very Bad
Very Good
Khomkrit P
Good Location near Pavilion
Pullman KLCC is located near Pavilion -- Just 5 minutes walk. I really love this location. The problem was the cleanliness in the room. On 2nd day of my stayed. Housekeeper forgot to change coffee cups, spoons and drinking glasses after I used it. They only cleaned one drinking glasses and put them in the bathroom, not counter bar. Used coffee cups, spoons and drinking glass still at the same place that I placed after used. No change, no clean.
Friends getaway - Sep 18, 2017
Denise T
Exceptional customer service at Pullman KLCC
Wonderful hotel, with amazing customer service! (Helping me retrieve a lost item!) The hotel itself is situated at a very convenient location, opposite Pavilion in Bukit Bintang, the shopping mecca of KL, and within walking distance to the Petronas Twin Towers. As I have Platinum status with the Le Club AccorHotels program, my family and I were ushered to the Executive Lounge on the 4th floor to be checked in. We were offered drinks as the staff checked us in, and the staff at the lounge were friendly and took care of us. The Executive Lounge was newly renovated, and has a very modern pleasing decor. Our family of 3 stayed at a one bedroom apartment in the Residence section of the hotel, and we had access to the Living Space as apartment guests. It is simliar to the Executive Lounge, except it was not as new. Our apartment was well appointed, and is very comfortable. The decor was a little dated, but it was well maintained and clean. The bedroom is separate from the living room, and kitchen, which is good when you are travelling with children, who sleep earlier. We used the pool, the Zone (a games room for kids), and the gym. All are well appointed and well maintained. The breakfast buffet at the lobby has a great variety, and the food is good. Of notable mention is Aaron, a staff at the Executive Lounge, who helped retrieve my son's camera, which was left in a Uber car. I had a hard time communicating with the Uber driver, trying to coordinate the return of the camera. I approached Aaron and asked him for help, and he told me to leave it with him. In less than an hour, Aaron delivered the camera into my hands at my room. I was flabbergasted. And Aaron said, "Your satisfaction is my priority." What great customer service! I have to say that this experience has greatly enhanced my experience with the Pullman brand, and of course, the AccorHotels brand. I also did my check out at the Executive Lounge. Took them less than 5 mins to print out my invoice, and collect the tourism tax, and we were on our way. I would go back to Pullman KLCC in a heartbeat. It is a great hotel, with exceptional staff, providing excellent customer service.
Family - Sep 17, 2017
Lisa G
Fantastic Location
Lovely hotel and the location was just amazing! Buffet breakfast was wonderful with a huge variety of food. Super close to shops and great food. The staff were lovely and a special shout out to Tommy at the poolside bar who was always so friendly and always ensured we were taken care of while were were poolside :) Will stay again!
Couples - Sep 16, 2017
The 1st & the last
Upon checking in, I went out for a drink at the hotel and went back to the room around 11pm+, 12am. I was dead tired and just wanted to go for a showerr and get to bed preparing for my meeting the next day. As I didn't want to disturb my colleague therefore I called to request for a hairdryer as I couldn't find any in my room. It took them more than 20 minutes to bring the hairdryer up and I was already taking my shower when it arrived after my 2nd call. The ventilation in the room was so bad. We didnt cook and yet we could smell the oily stench in our room all the time. I brought an air freshener with me but it didn't help at all. The room toilet floor wasn't clean. I could see hairs lying around upon checking in. Upon checking out, I literally stood at the counter for 20 minutes. The staff wasn't attentive and the service was so slow. I was asked to pay for a service charge and i requested them to give me both the invoices for the room charges and service charge. In the end, only the service charge invoice was given. And i have to wait for another 5 minutes to have the invoice printed and pass to me.
Business - Sep 15, 2017
Awesome except for front office executive
Absolutely wonderful hotel with all the required checks and balances to ensure you have a lovely experience. The only hitch was a lousy experience with the front office guy at checkout which spoilt an otherwise near perfect hotel stay. Make sure you clarify with the hotel on the concept of a deposit when you check in.
Business - Sep 15, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Express check-in
    • Express check-out
    • Newspaper in lobby
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tours
    • Wedding service
  • Things to Do
    • Children pool
    • Spa
    • Outdoor pool
    • Sauna
    • Spa
    • Spa
    • Children play area
    • TV lounge
  • Public Facilities
    • Coffee shop
    • Elevator
    • Parking
    • Safety deposit box
  • Nearby Facilities
    • Gift shop
    • Grocery
    • Hair salon
    • Shops
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge
    • Supervised childcare
  • Food and Drinks
    • Bar
    • Breakfast with surcharge
    • Poolside bar
  • Business Facilities
    • Business center
    • Conference room
    • Conference room
  • General
    • Smoking area
    • Terrace
  • Transportation
    • Shopping center shuttle
    • Valet parking
  • Sports and Recreations
    • Fitness
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Pullman Kuala Lumpur City Centre Hotel & Residences is a hotel in a good neighborhood, which is located at Bukit Bintang.

The hotel is located only 1.2 km away from Ampang Park Station.

Not only well positioned, but Pullman Kuala Lumpur City Centre Hotel & Residences is also one of hotels near the following Pavilion Kuala Lumpur within 0.16 km and Bukit Bintang within 0.21 km.

About Pullman Kuala Lumpur City Centre Hotel & Residences

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Pullman Kuala Lumpur City Centre Hotel & Residences is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Pullman Kuala Lumpur City Centre Hotel & Residences.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.