Pullman Kuching

A very comfortable hotel in Kuching.

There 's no pleasant welcome. The staff are not well trained for receiving customers. Not bother to greet until I have to teach them to greet as Hi sir good evening, how are you and can I get some assistance from you. I did purposely to educate them for better service at least to new customers. Generally, I feel very bad and it 's tonnage the Hotel reputation and eventually will drop the Hotel standard.

Room deco boring. Breakfast also boring and do kampung. Coffee house staff rude and allow patrons not wearing mask while taking food. Nothing special or memorable about this hotel.

It takes too long to check in. Out of 4 rooms, 1 room remained not ready until 7 pm so we are given a late upgrade to a suite. I also have a condition that requires only slight customization for the check-in: I booked two nights of the same type of room under two different booking vouchers. It takes God knows how much time to talk with the check-in officer. The solution they provided was not practical, first I was told to check out first, and then I was told to get back at 11.30 am the second day at the hotel to process my second-night booking. Can you believe it? I am a tourist on a schedule and she asked me to come back in the middle of the day. Why can't you just take my data and process them later if 11.30 am is the time you're able to process the booking? I am thankful for Andrew though because he made sure that I didn't have to check out my first night. But on the second day, I didn't see him at first the person I met in the lobby made me go back at 11.30 am lol. Thankfully she let me not go back until midday eventually. The make-up room needs to be called because when I got back at 3 pm, the room has not been made. At 6 pm I had to leave the room again and yet for that 3 hours, I continue to be “on queue” and no housekeeping service came to my room. Breakfast was not satisfactory. A limited variety of food is provided. The egg counter takes too long to just make an order. It itched me to see one chef cooking using only one pan. Even I can do better than that to manage the queue. Is this even Pullman standard? Overall, the room is clean and spacious enough to let our group rest. Other than the too-complicated person at the check-in counter, other staffs are friendly.

Have to wait the room ready more than 1 hour after check in time. Should improve. People are expecting a smooth arrival.

Very old hotel already and not worth the value.

Overall I had best stay ever in Kuching. Reception was very polite and helpful and definitely will back there and will recommend this hotel to everyone! Thank you 💕.

our stay has been pleasant. room is clean and comfortable. the swimming pool sadly wasn't opened yet but we did still get to lounge nearby and enjoy the view. its a nice new hotel, and we enjoyed our stay here