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  6. Pullman Kuching

Pullman Kuching

1a Jalan Mathies, Sarawak, Kuching, Malaysia, 93100
Others
8.8/10Impressive
According to 155 guests
Good service, strategic location and great food.
Nicholas L. H. W.
See all reviews
Based on 2,023 traveler reviews
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Top Spot Food Court
(0.10 km)
Cat Monument
(0.27 km)
Tua Pek Kong
(0.33 km)
Fort Margherita
(0.58 km)
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Review by Traveloka users
Review
8.8
/10
Impressive
Cleanliness
8.90
Comfort
9.00
Meal
8.45
Location
9.06
Service
8.67

95 Traveloka customers have stayed in this hotel and given reviews:

8.5
Good size room, a bit of problem with WiFi but fixed later on
8.4
places of interest are just ordinary services unlike 4 star hotels
10.0
A great location, meal, comfort, service and clean
10.0
Good service, strategic location and great food.
6.8
Unfriendly staffs, same menu breakfast not variety of foods
8.5
Nice place to have a short stay with family
8.8
I did honeymoon request and the staff had set up the bathtub and bed...thank you very much.
10.0
Cleanliness, service, comfort, location
9.4
It was perfect. Thanks! Keep up the good work
10.0
clean, comfort, good service, friendly
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Based on
2,023 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business450
Couples621
Solo travel186
Family458
Friends getaway183
Rating Result
Very Bad
66
Bad
104
Average
328
Very Good
788
Extraordinary
737
Dina_2600
Clean, attentive to needs, great location and view
This is the second time we've stayed here and I am still as happy as I was when we were first here a couple of years ago. Customer service is lovely and attentive to requests. The rooms are spacious and clean. Most of all you get a lovely view all around!
Family - Oct 5, 2017
Max L
Average Stay
Booked 3 rooms, all Superior rooms and as per Platinum benefit, 1 room got upgraded to Family room since there were 3 people in that particular room. Main Cardholder was in the Family room and given Executive Lounge Access. Lobby is very spacious and by far one of the biggest I have encountered at an Accor Hotel. But let's be honest, big doesn't necessarily mean good. Too much space but not many things occupying to decorate the space. -Rooms- We were given two rooms on Level 11 and one room on Level 22, which the Executive lounge is also located at.Rooms are big. Very spacious rooms however design of rooms are minimal. Hotel rooms are starting to show its age and very little maintenance/upkeep done. Halfway through my stay, the door lock malfunctioned and thus, I could not enter my room for nearly an hour. The duty manager tried to use his master key to open the door but it appers to be a mechanical issue and thus, render the master key useless. Therefore, the hotel called the engineering crew to come to the room to see if they could open the door. They failed and had to fall back to their last resort. Which was using a metal rod, sticking it under the door and hoping for the best as they tried their best to hook it to the other door handle and manually pulling the door open. This all happened around 10-11pm. After they finally opened the door, the duty manager offered to move us to another room as they couldn't fix the door lock immediately and had to send it back to the manufacturer. We shugged our shoulders as we were tired and it was late and we had to pack all our stuff up to move rooms. The following day, I met with the Hotel Manager and he explained to me the whole situation and apologized for the inconvenience caused. As we were checking out on the day itself, he offered to provide transport for my whole family to the airport as a customer recovery. Also, would like to mention about Awang and Lester for helping me throughout the whole ordeal. They were professional and understand the seriousness of the situation. Overall, I do not entirely blame the hotel for the door lock failing but I suspect it broke due to low maintenance. Also, the hotel never got back to me on why the door lock malfunctioned when they promised to get back to me about it. -Service- Service at the hotel is average. No one at the hotel is really pro-active enough to check if the guest are enjoying their stay. But perhaps I believe it is due to location and culture. Service in Malaysia per say is not fantastic to compared countries like Thailand/Vietnam. -Dining- This was the biggest let down of the hotel. Food at the main restaurant, Puzzle was neither here nor there. We had 2 dinners at the hotel, both Ala carte, the first dinner, the food was pretty good however the second dinner, which most of us reordered the same dishes was bad. The consistency just doesn't seem to stick. Service was also sub-par with water taking 20 mins to serve and food taking 30 mins to serve when the restaurant was empty. Thus, there could be no explanation on why they took that long. Corina tried to offer Coffee/Tea as compensation for the slow service, I thanked her for the thought but still doesn't explain why service was so slow. -Executive Lounge- The Executive Lounge here is by far, the biggest I have ever seen! The numerous number of windows allow brgiht light to shine in and giving the lounge a spacious appeal. Food offering here is above average. Staff here is generally more attentive and offer better service compared to the restaurant. Breakfast selection here is small but perks are that the lounge is far quieter than the main restaurant. Evening Cocktails food selection is generally fine but could use some improvements should they look at their sister Pullman hotels. -Overall- Stay here was average at best. I would personally say that this is one of the lower end Pullman that needs some changes to sparkle up the property. I have no choice but to stay here again as there are not many International Hotels in Kuching and the Hilton is worst than the Pullman in my opinion.
Family - Oct 4, 2017
Shan B
Decent hotel with waning room interior
Our stint started with a check in that's delayed for an hour. We had wanted to go into our rooms to prepare for our next appointment only to be disappointed by the unavailability as it was still being cleaned. Overall the housekeeping needs huge improvement. We called for the department to clean up our room adnalso for somebody drinking water but none was done after at least two hours, by the time we had returned from breakfast outside the hotel. Floor tiles are getting old but the overall is still acceptable. Bed was comfortable.
Couples - Oct 3, 2017
Pritam Singh K
More than home away from home
The new layout, decor and flooring of the guest rooms are a welcome change. I like the floorboards which have replaced carpets. The floorboards have an Asian feel which is what every traveller wants. One can take off their shoes and walk around just like in the comfort of one's home. The glass windows make the room look more spacious and allow natural daylight into the room. The lobby is much brighter now. Staff are more responsive and warm.
Business - Oct 3, 2017
arzain88
Average Stay
Stay in Deluxe room for 3 days 2 nights. Room was spacious with standard amenities. Mini fridge was empty. Only 1 electrical socket which is at the table. None available near the bed. Bathroom was standard and spacious. Breakfast not too much choices of food. Overall was average stay.
Solo travel - Oct 3, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Express check-in
    • Laundry service
    • Luggage storage
    • Tours
    • Wedding service
  • Things to Do
    • Spa
    • Health club
    • Outdoor pool
    • Sauna
    • Spa
    • Hot tub
    • Children play area
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge
    • Supervised childcare
  • Food and Drinks
    • Bar
    • Breakfast with surcharge
    • Poolside bar
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Public Facilities
    • Coffee shop
    • Elevator
  • General
    • Smoking area
    • Terrace on rooftop
  • Nearby Facilities
    • Gift shop
    • Shops
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Location
      Pullman Kuching is located in area / city Kuching City Center.

      The hotel has a very good location, also near the Kuching International Airport (KCH), which is only 7.9 km away.

      There are plenty of tourist attractions nearby, such as Top Spot Food Court within 0.1 km, and Cat Monument within 0.27 km.

      About Pullman Kuching

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Pullman Kuching is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at Pullman Kuching.

      You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.