Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Local Government Fee per room per night(imposed by Penang Government starting from 1st June 2014). This fee is not included in room rates.
Sim Citystay is a homestay based hostel & does not have 24-hour front desk. You are strongly advised to contact hotel at least 24 hour before arrival to provide your estimate check-in time. for smoother check-in.
You may be required to present valid government-issued identification at check-in, along with cash to cover the incidentals and deposits.
All special request such as additional bedding, early, check-in, late check-out etc, are strongly subject to availability. You are advised to liaise with owner directly at least 24 hours before arrival for special arrangement.
Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability.
Loud noise, party, illegal activities (gambling, drug abuse) are strictly prohibited in this unit. Owner and building management will not take any responsibility for the action taken by authorities.
Pets are NOT allowed.
Smoking is strictly not allowed in this property, and smoking area is available.