MYR | EN
Deals
Support
Partnership
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Attractions & Activities
More

StayInn Gateway Hotel Apartment

Apartments
7.8
/10
Very Good
332 reviews

What Guests Say About Their Stay

satiah
10.0
/ 10
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
CHUNG PONG
10.0
/ 10
We felt comfortable and safe staying at this hotel. Plus it also has a rooftop pool so it was really nice.
john koh
10.0
/ 10
Love it, worth it. Simple breakfast and excellent staffs. Only minor set back is the lift to the lobby is slow due to offices up the building.
In the Area
See Map
9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100

Main Facilities

Read More
AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: apartment was previously named Stayinn Gateway Hotel Apartment Staying at StayInn Gateway Hotel Apartment is a good choice when you are visiting Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around StayInn Gateway Hotel Apartment

9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100
Discover More Places
Lobby StayInn Gateway Hotel Apartment
Lobby 2 StayInn Gateway Hotel Apartment

Discover More About StayInn Gateway Hotel Apartment

Overview of StayInn Gateway Hotel Apartment

StayInn Gateway Hotel Apartment offers a charming and comfortable stay, designed with a modern aesthetic and a relaxed atmosphere. Situated in a vibrant neighbourhood, it provides easy access to local attractions and a taste of Malaysian culture. The area is known for its friendly locals and diverse culinary scene, making it a great base for exploring. Public transport links are readily available, allowing for convenient travel to major city areas and landmarks. StayInn Gateway Hotel Apartment distinguishes itself through its commitment to providing affordable comfort and convenient amenities for all guests.

StayInn Gateway Hotel Apartment

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

StayInn Gateway Hotel Apartment Facilities

Featuring 44 rooms in total, StayInn Gateway Hotel Apartment offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious room options and child-friendly amenities, while digital nomads can take advantage of the high-speed Wi-Fi and dedicated workspaces. Groups travelling together will find the communal areas perfect for socialising and relaxing. Leisure travellers can unwind by taking advantage of the hotel's recreational facilities.

The accommodation provides a range of facilities and amenities for guests, including AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed for comfort, featuring reliable Wi-Fi connectivity, a functional workspace, comfortable bedding, and well-maintained bathrooms. In-room conveniences ensure a hassle-free stay, allowing guests to relax and recharge after a day of exploring.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at StayInn Gateway Hotel Apartment

Expect a welcoming and vibrant ambience at StayInn Gateway Hotel Apartment. The daily vibe is generally relaxed, with mornings being quieter as guests prepare for their day, and evenings becoming more social as people return to unwind. While specific organised tours may vary, the staff are always happy to provide recommendations for local attractions and activities. An insider tip: familiarise yourself with the local customs and etiquette to enhance your experience and show respect for the local culture. The check-in process is typically straightforward, but it's always a good idea to have your identification and booking confirmation readily available.

How to Get to StayInn Gateway Hotel Apartment

The hotel is accessible from a major international airport nearby, with travel times varying depending on traffic conditions. Expect a journey of around 30-60 minutes by taxi or ride-sharing service. Affordable bus connections to the city centre are also available, providing a budget-friendly option for getting around. The nearest train station offers convenient links to other parts of the city and surrounding areas.

Food Near StayInn Gateway Hotel Apartment

While StayInn Gateway Hotel Apartment may offer breakfast options or a selection of drinks, there are plenty of culinary delights to explore nearby. If self-catering facilities are available, local supermarkets provide all the essentials. The surrounding area boasts a variety of cafs and restaurants, offering everything from local Malaysian cuisine to international dishes. For a taste of local flavours, try nasi lemak or char kway teow from one of the many street food vendors. Budget-friendly options are plentiful, with many small eateries offering delicious and affordable meals.

Things to Do Around StayInn Gateway Hotel Apartment

The area surrounding StayInn Gateway Hotel Apartment is rich in attractions and cultural spots. Explore a historic temple, wander through a lively night market, or relax in a riverside park. A one-day walkable highlights itinerary could include visiting a local museum, sampling street food, and enjoying the vibrant atmosphere of the city centre. For a two-day extended stay, consider visiting a nearby botanical garden or taking a day trip to a scenic viewpoint. In the evenings, enjoy live music at a local bar or explore the diverse culinary scene.

Why StayInn Gateway Hotel Apartment is Popular Among Travellers

StayInn Gateway Hotel Apartment is popular among travellers for its affordability, convenient location, and welcoming atmosphere. Repeat visitors often appreciate the friendly staff, comfortable rooms, and easy access to local attractions. The hotel offers excellent value-for-money, providing a comfortable and convenient base for exploring the city.

Tips for First-Time Visitors

Consider booking a room with a view for an enhanced experience. When packing, remember to bring lightweight clothing suitable for the tropical climate, as well as a universal adaptor for your electronic devices. Be aware of local customs and etiquette, such as dressing modestly when visiting religious sites. While English is widely spoken, learning a few basic Malay phrases can enhance your interactions with locals. Prioritise your safety by being aware of your surroundings and taking precautions against petty theft.

Best Time to Stay at StayInn Gateway Hotel Apartment

The best time to stay at StayInn Gateway Hotel Apartment depends on your preferences. The peak season typically falls during school holidays and major festivals, offering a vibrant atmosphere but potentially higher prices. The off-peak season offers quieter surroundings and more affordable rates. The weather is generally warm and humid year-round, with occasional rain showers. Consider planning your visit around local events and festivals for a unique cultural experience. Budget-conscious travellers may find the shoulder seasons (the months just before and after the peak season) offer a good balance of pleasant weather and affordable prices.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

Traveloka Offers All Travel Needs At Your Fingertips

Planning your journey is effortless with Traveloka. From flights to accommodations, travel activities, and transportation, everything is available in one place.

  • Flight: Book flights to your dream destinations with competitive rates and flexible options.
  • Hotel: Choose from a wide range of accommodations to suit your preferences and budget.
  • Travel Activities: Purchase attraction tickets, tour packages, travel essentials like eSIM, pocket WiFi rentals, and many more. Perfect for memorable trip!
  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
  • Airport Transfer: Arrange hassle-free transfers from the airport to your hotel or directly to your destinations.

Ensure to check availability and book in advance to secure the best deals.

Why Book with Traveloka

  • Best Price Guarantee: Traveloka offers competitive prices for all travel activities. Make sure to check Traveloka's HargaBAGUS. If you found a cheaper price/better deal of Flight tickets and/or Hotels elsewhere, submit the claim, and Traveloka will cover the price gap! Find out more about HargaBAGUS and start your affordable travel today!
  • Comprehensive Travel Solutions: From flights and hotels to ground transportation and attractions, everything is available on one platform.
  • Daily Promotions: Enjoy daily deals and discounts to make your travel more affordable.
  • New User Coupons: First-time users can avail special coupons for additional savings.
  • Traveloka Points: Earn points on every transaction, which can be redeemed for discounts on future bookings.
  • Traveloka Priority: Gain access to exclusive benefits and a simplified booking process for a premium experience.

Join thousands of happy travellers who have planned their dream holidays with Traveloka! Whether you're booking flights, finding the perfect hotel, or discovering exciting activities it's all just a tap away. Download the Traveloka app today and enjoy a stress-free travel experience!

User-Friendly & Worth It


The app is super easy to use and packed with great deals. Perfect for planning a trip without the stress!
Jenns G.

Cross-Country Booking Made Easy


A very user-friendly app with great price offers. I can easily book transport within Malaysia and Indonesia!
Nor I.

Most Trusted Travel App!


A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in StayInn Gateway Hotel Apartment

Swimming Pool StayInn Gateway Hotel Apartment
Swimming Pool
Fitness Center StayInn Gateway Hotel Apartment
Fitness Center
Functional Hall StayInn Gateway Hotel Apartment
Functional Hall
Lobby StayInn Gateway Hotel Apartment
Lobby
Accommodation Services StayInn Gateway Hotel Apartment
Accommodation Services

In-room Facilities

  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Garden
  • Outdoor pool
  • Sun loungers

Food and Drinks

  • Breakfast
  • No alcohol

Transportation

  • Limited parking

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in StayInn Gateway Hotel Apartment

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Check in is at 2pm, check out is before 12noon. Late check out is chargeable RM20nett per hour from 1pm onwards. Lobby Floor at Level 4, Reception is 24hrs. Hotel is connecting to Carpark building (surcharge). Hotel provide free parking at availability upon arrival (refundable deposit required @ RM100 per lot).
For bookings made between 1 - 10 Oct 2020, Deluxe 2-Bedroom Apartment (Room Only) will have Guaranteed Free Upgrade to Premier 2-Bedroom Apartment (Room Only)

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
Read All

General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at StayInn Gateway Hotel Apartment
44
Number of floors in StayInn Gateway Hotel Apartment
11
Another facilities in StayInn Gateway Hotel Apartment
Cable TV, Desk, DVD player, Hairdryer, In-room safe

Frequently asked question in StayInn Gateway Hotel Apartment

What are available facilities at StayInn Gateway Hotel Apartment?
There are top facilites at StayInn Gateway Hotel Apartment such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at StayInn Gateway Hotel Apartment?
The standard check-in time at StayInn Gateway Hotel Apartment is starting from From 14:00 while the latest check-out time is at Before 12:00
Does StayInn Gateway Hotel Apartment provide breakfast?
Yes, StayInn Gateway Hotel Apartment provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does StayInn Gateway Hotel Apartment have?
StayInn Gateway Hotel Apartment is a 3.0-star hotel.
How many floors does StayInn Gateway Hotel Apartment have?
StayInn Gateway Hotel Apartment has 11 floors.
See All

More Reviews from Other Guests in StayInn Gateway Hotel Apartment

Overall Ratings & Reviews StayInn Gateway Hotel Apartment

Traveloka (166)
Other sources (166)
8.4
Very Good
From 166 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.1

Location

8.8

Service and Facilites

8.3

People often mention about StayInn Gateway Hotel Apartment
All
Distance to City Center (17)
Staff Friendliness (17)
Bedroom (17)
Room Space (16)
Bathroom (15)
Accessibility (14)
Ambiance (14)
Surroundings (13)
Wifi (13)
Hotel Area (12)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Overall, it's okay. The room is large.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here
Translated by Google Icon
See original
1 people find it helpful
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here.
Translated by Google Icon
See original
Find this review helpful?
Riesty A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The room is spacious and comfortable, close to the cat statue and many places to eat around.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 14 week(s) ago
• Maintenance team should check on all the lighting. more than 3 didn't functioning. • No washing machine provided.
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff are very friendly and kind
Translated by Google Icon
See original
Find this review helpful?
E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Cons of this hotel: - Not cleaned daily even though I stayed for 3 days. - Seems to be understaffed. - The hotel lobby is on a different floor from the hotel, so you have to go back and forth to check in and check out. - Parking is far away, so you have to go to the front to get your parking pass.
Translated by Google Icon
See original
Find this review helpful?
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
the air conditioning is not cold..hope the hotel always checks the air conditioning in the room. as hotel residents, we want to feel comfortable when we are in your hotel. thank you
Translated by Google Icon
See original
Find this review helpful?
D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Good n passed. Will come again. very suitable for everyone.
Translated by Google Icon
See original
1 people find it helpful
s***v
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The room is spacious, the view is beautiful, the surrounding access is easy, strategic to go anywhere, the AC is cold 😊
Translated by Google Icon
See original
Find this review helpful?
P***r
icon-Medical
Medical
icon-origin-TRAVELOKA
6.1
/10
Reviewed 21 week(s) ago
- the room card was not working, I had to return to the receptionist desk and get another one. the second time around, its still not working, so I had to go back for the 3rd time, the receptionist doesn't want to go with me to my room to make sure everythings working. - my room had a balcony, it has 3 other AC condenser for adjacent rooms, the noise when all of those condenser are on is very very loud, they shouldn't have put 3 other condensers on a rooms balcony. - worst of all, I had rescheduled/amended the booking orde from 2 nights to 3 nights, they somehow got this wrong and was arguing with me that I might have to leave early. They eventually admitted that there was human error from their part and we stayed for another night as per our booking schedule. No apologies, no compensation - the wifi was not working, we had to call the maintenance 2 times for wifi alone. dont come here
Read More
1 people find it helpful
R***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
It's not bad, the view isn't that great. I wanted to order a room with a view that was in front of the cat statue. The room should be above the 10th floor to be able to see it, but I'm on the 7th floor so I can't see the beautiful view.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
If the room faces the waterfront, it's okay, I like the view. I've only stayed here so many times and only got a room facing the front once. I don't know which one to choose when booking, it feels the same. Other than that, it's okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review. We are very sorry to hear that, you can leave a request on your booking remarks if you want your room to face any view you want. So that we can assign you to the room according room availability. We hope to see you again in the future, thank you again and have a nice day.
M***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel/apartment is nice and comfortable, the room is spacious, the bed is soft, and the view from the window is also amazing. The cleanliness is maintained. It's just that the check-in process is a bit confusing. The reception is on the 6th floor, then if you want to go up you have to go down to the 4th floor and change elevators. It's quite confusing, especially when you're carrying a large suitcase. In addition, the location is strategic, close to shopping centers, stations, and important places in the city. I recommend this hotel if you're looking for a comfortable place, but prepare more energy when looking for the receptionist and changing elevators! The service is also fast, the receptionist is alert and friendly when serving, so the check-in/out process runs more smoothly. If I go to Kucing again, I will definitely stay here again!
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review and we are grateful that you have a pleasant experience during your stay with us. We are trying our best to give comfort and easy check in process to our guest. We are beyond happy to hear you want come again at our hotel in future. Hope to see you soon and have a nice day.
S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
2nd visit here, staff fast response. Will come back again 🥰 Thank you.
1 people find it helpful
Accommodation's Reply
13 May 2025
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we’re always here to help make your stay comfortable. We look forward to welcoming you again soon! Warm regards, StayInn Team
p***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
I really like staying here because the location is close to everywhere, especially the cat statue, and this is my 3rd time staying here. The room is quite spacious, the twin bed can also be shared so it can be crowded plus there is still room to add an extra bed, as I like it, I recommend travelers to stay here 👍🤗
Translated by Google Icon
See original
Find this review helpful?
s***i
icon-origin-TRAVELOKA
5.9
/10
Reviewed 37 week(s) ago
a bit confusing when checking in because I had to move floors. for parking it was not explained that parking in front must have a parking coupon so I was fined. the room carpet was very dirty as if it had never been vacuumed. in the morning at 8 I asked for a make up room but I returned to the hotel at 11.30 it had not been cleaned, but it was cleaned at 1 after I reminded them again. but the floor was still dirty and not vacuumed, the next day I asked to clean the room a little later around 11 but the receptionist scolded me why did I just say so, even though she said it would be cleaned later. but when I came home that night it turned out it had not been cleaned. after that I was too lazy to ask for the room to be cleaned. strategic location, suitable for backpackers but not for families
Read More
Translated by Google Icon
See original
1 people find it helpful
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Good location, city center is just walking distance around the hotel, lots of culinary. Only the parking can't open the basement gate even though I've tried many times.
Translated by Google Icon
See original
Find this review helpful?
Wilfred B. A. L. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Highly recommended, good environment & comfortable room.
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our location convenient. Your kind words about our helpful staff mean a lot to us. We appreciate your feedback regarding the maintenance of certain equipment and the shower water heater; rest assured, we are addressing these issues to enhance our guests' experience. We look forward to welcoming you back for another pleasant stay.
Rien X.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Check in and check up is very easy in this hotel, but when we want to check in we have to go to the 6th floor and our accommodation has to go through the 4th floor and regarding cleanliness and everything, we still have to inform and remind because every day there are definitely less items, sometimes tissues, sometimes towels and everything is better than the first time I came, thank you, hopefully when I come again everything will be even better
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted that you enjoyed your stay, found our location convenient, and appreciated the privacy and helpful staff. Your feedback about the equipment and water heater is valuable, and we'll address these areas for improvement. We look forward to welcoming you back for an even better experience.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 StayInn Gateway Hotel Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Kuching
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)
全球 (简体中文)
Partner with Traveloka

Payment Partners

About Traveloka

Follow us on

Products

Other

Download Traveloka App

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved

Overall Ratings & Reviews StayInn Gateway Hotel Apartment

Traveloka (166)
Other sources (166)
8.4
Very Good
From 166 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.1

Location

8.8

Service and Facilites

8.3

People often mention about StayInn Gateway Hotel Apartment
All
Distance to City Center (17)
Staff Friendliness (17)
Bedroom (17)
Room Space (16)
Bathroom (15)
Accessibility (14)
Ambiance (14)
Surroundings (13)
Wifi (13)
Hotel Area (12)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Overall, it's okay. The room is large.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here
Translated by Google Icon
See original
1 people find it helpful
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here.
Translated by Google Icon
See original
Find this review helpful?
Riesty A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The room is spacious and comfortable, close to the cat statue and many places to eat around.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 14 week(s) ago
• Maintenance team should check on all the lighting. more than 3 didn't functioning. • No washing machine provided.
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff are very friendly and kind
Translated by Google Icon
See original
Find this review helpful?
E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Cons of this hotel: - Not cleaned daily even though I stayed for 3 days. - Seems to be understaffed. - The hotel lobby is on a different floor from the hotel, so you have to go back and forth to check in and check out. - Parking is far away, so you have to go to the front to get your parking pass.
Translated by Google Icon
See original
Find this review helpful?
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
the air conditioning is not cold..hope the hotel always checks the air conditioning in the room. as hotel residents, we want to feel comfortable when we are in your hotel. thank you
Translated by Google Icon
See original
Find this review helpful?
D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Good n passed. Will come again. very suitable for everyone.
Translated by Google Icon
See original
1 people find it helpful
s***v
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The room is spacious, the view is beautiful, the surrounding access is easy, strategic to go anywhere, the AC is cold 😊
Translated by Google Icon
See original
Find this review helpful?
P***r
icon-Medical
Medical
icon-origin-TRAVELOKA
6.1
/10
Reviewed 21 week(s) ago
- the room card was not working, I had to return to the receptionist desk and get another one. the second time around, its still not working, so I had to go back for the 3rd time, the receptionist doesn't want to go with me to my room to make sure everythings working. - my room had a balcony, it has 3 other AC condenser for adjacent rooms, the noise when all of those condenser are on is very very loud, they shouldn't have put 3 other condensers on a rooms balcony. - worst of all, I had rescheduled/amended the booking orde from 2 nights to 3 nights, they somehow got this wrong and was arguing with me that I might have to leave early. They eventually admitted that there was human error from their part and we stayed for another night as per our booking schedule. No apologies, no compensation - the wifi was not working, we had to call the maintenance 2 times for wifi alone. dont come here
Read More
1 people find it helpful
R***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
It's not bad, the view isn't that great. I wanted to order a room with a view that was in front of the cat statue. The room should be above the 10th floor to be able to see it, but I'm on the 7th floor so I can't see the beautiful view.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
If the room faces the waterfront, it's okay, I like the view. I've only stayed here so many times and only got a room facing the front once. I don't know which one to choose when booking, it feels the same. Other than that, it's okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review. We are very sorry to hear that, you can leave a request on your booking remarks if you want your room to face any view you want. So that we can assign you to the room according room availability. We hope to see you again in the future, thank you again and have a nice day.
M***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel/apartment is nice and comfortable, the room is spacious, the bed is soft, and the view from the window is also amazing. The cleanliness is maintained. It's just that the check-in process is a bit confusing. The reception is on the 6th floor, then if you want to go up you have to go down to the 4th floor and change elevators. It's quite confusing, especially when you're carrying a large suitcase. In addition, the location is strategic, close to shopping centers, stations, and important places in the city. I recommend this hotel if you're looking for a comfortable place, but prepare more energy when looking for the receptionist and changing elevators! The service is also fast, the receptionist is alert and friendly when serving, so the check-in/out process runs more smoothly. If I go to Kucing again, I will definitely stay here again!
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review and we are grateful that you have a pleasant experience during your stay with us. We are trying our best to give comfort and easy check in process to our guest. We are beyond happy to hear you want come again at our hotel in future. Hope to see you soon and have a nice day.
S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
2nd visit here, staff fast response. Will come back again 🥰 Thank you.
1 people find it helpful
Accommodation's Reply
13 May 2025
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we’re always here to help make your stay comfortable. We look forward to welcoming you again soon! Warm regards, StayInn Team
p***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
I really like staying here because the location is close to everywhere, especially the cat statue, and this is my 3rd time staying here. The room is quite spacious, the twin bed can also be shared so it can be crowded plus there is still room to add an extra bed, as I like it, I recommend travelers to stay here 👍🤗
Translated by Google Icon
See original
Find this review helpful?
s***i
icon-origin-TRAVELOKA
5.9
/10
Reviewed 37 week(s) ago
a bit confusing when checking in because I had to move floors. for parking it was not explained that parking in front must have a parking coupon so I was fined. the room carpet was very dirty as if it had never been vacuumed. in the morning at 8 I asked for a make up room but I returned to the hotel at 11.30 it had not been cleaned, but it was cleaned at 1 after I reminded them again. but the floor was still dirty and not vacuumed, the next day I asked to clean the room a little later around 11 but the receptionist scolded me why did I just say so, even though she said it would be cleaned later. but when I came home that night it turned out it had not been cleaned. after that I was too lazy to ask for the room to be cleaned. strategic location, suitable for backpackers but not for families
Read More
Translated by Google Icon
See original
1 people find it helpful
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Good location, city center is just walking distance around the hotel, lots of culinary. Only the parking can't open the basement gate even though I've tried many times.
Translated by Google Icon
See original
Find this review helpful?
Wilfred B. A. L. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Highly recommended, good environment & comfortable room.
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our location convenient. Your kind words about our helpful staff mean a lot to us. We appreciate your feedback regarding the maintenance of certain equipment and the shower water heater; rest assured, we are addressing these issues to enhance our guests' experience. We look forward to welcoming you back for another pleasant stay.
Rien X.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Check in and check up is very easy in this hotel, but when we want to check in we have to go to the 6th floor and our accommodation has to go through the 4th floor and regarding cleanliness and everything, we still have to inform and remind because every day there are definitely less items, sometimes tissues, sometimes towels and everything is better than the first time I came, thank you, hopefully when I come again everything will be even better
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted that you enjoyed your stay, found our location convenient, and appreciated the privacy and helpful staff. Your feedback about the equipment and water heater is valuable, and we'll address these areas for improvement. We look forward to welcoming you back for an even better experience.
Number of reviews per page
20
40