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Sunway Hotel Georgetown Penang
Hotels
8.6
/10
Very Good
3,577 reviews
What Guests Say About Their Stay
Surroundings (28)
Room Space (28)
Bedroom (27)
Distance To City Center (24)
Novie G.
8.5
/ 10
As usual, we always stay at Sunway Hotel Georgetown every time we visit Penang. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
Dian R. S.
10.0
/ 10
The hotel is in a good location, very clean, and the service is super nice. When I go back, I will stay in the same hotel again.
Nenny L.
9.7
/ 10
The hotel is clean, good service, spacious room, strategic location. Perfect. We made an additional stay because we were satisfied with the hotel.
Fonny S. B.
9.7
/ 10
Friendly & quick service. Good location - near food stalls. The room is spacious with great view.
Ang L. B.
9.7
/ 10
The room look exactly like the pictures and clean. Checking in was very easy. Staff was helpful and polite. Location is good. There are street food just next to the hotel. Highly recommended hotel in Penang. 👍
In the Area
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33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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What's around Sunway Hotel Georgetown Penang
33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
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Overview of Sunway Hotel Georgetown Penang
Sunway Hotel Georgetown Penang offers a charming and comfortable stay in the heart of Georgetown, Penang. Its design blends modern aesthetics with a touch of local heritage, creating a welcoming atmosphere for all guests. The hotel is situated in a vibrant neighbourhood, easily accessible to major city areas and public transport, making it an ideal base for exploring the island's cultural attractions and culinary delights.
Located within walking distance of many historical landmarks and popular eateries, Sunway Hotel Georgetown Penang provides a convenient and affordable option for travellers seeking an authentic Penang experience. The surrounding area is known for its bustling streets, colourful street art, and diverse food scene, offering something for everyone. Getting around is a breeze, with readily available taxi services and affordable bus connections to the city centre.
Sunway Hotel Georgetown Penang
, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.Sunway Hotel Georgetown Penang Facilities
Featuring 250 rooms in total, Sunway Hotel Georgetown Penang offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.
Whether you're travelling with family, as a digital nomad, or in a group, Sunway Hotel Georgetown Penang caters to a variety of needs. Families will appreciate the spacious rooms and convenient access to nearby attractions, while digital nomads can take advantage of the reliable Wi-Fi and comfortable workspaces. Leisure travellers will find the hotel's central location perfect for exploring Georgetown's many sights and sounds.
The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.
Each room is designed for comfort and convenience, featuring high-speed Wi-Fi, a dedicated workspace, plush bedding, and well-appointed bathrooms. In-room conveniences ensure a relaxing and productive stay, whether you're catching up on work or unwinding after a day of sightseeing.
All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.
What to Expect When Staying at Sunway Hotel Georgetown Penang
Expect a vibrant yet relaxed ambience at Sunway Hotel Georgetown Penang. Mornings are typically bustling with guests enjoying breakfast and planning their day's adventures. Evenings offer a quieter atmosphere, perfect for unwinding in the common spaces or enjoying a meal at one of the nearby restaurants. The check-in process is generally smooth and efficient, with friendly staff ready to assist with any queries.
While specific tours may vary, the hotel often provides information on local attractions and can assist with arranging transportation. Remember to respect local customs and traditions, dress modestly when visiting religious sites, and be mindful of noise levels in residential areas.
How to Get to Sunway Hotel Georgetown Penang
Penang International Airport is a major international airport nearby, serving both domestic and international flights. From the airport, you can reach Sunway Hotel Georgetown Penang in around 30-60 minutes by taxi, depending on traffic conditions. Affordable bus connections to the city centre are also available, providing a budget-friendly option for getting to the hotel.
Food Near Sunway Hotel Georgetown Penang
Many hotels in Georgetown provide breakfast options, and it's worth checking if Sunway Hotel Georgetown Penang offers this service. Even if breakfast isn't included, you'll find plenty of nearby cafs and restaurants serving delicious local fare. Convenience stores are also readily available for snacks and drinks. Be sure to try local dishes like Char Kway Teow and Nasi Kandar, with budget-friendly to mid-range options available throughout the area.
Things to Do Around Sunway Hotel Georgetown Penang
Georgetown is a treasure trove of attractions, and Sunway Hotel Georgetown Penang's central location makes it easy to explore. Visit a historic temple, wander through a lively night market, or relax in a riverside park. A one-day walkable highlights itinerary could include exploring the street art, visiting a clan jetty, and sampling local delicacies. For a two-day extended stay, consider visiting a nearby hill for panoramic views and exploring the botanical gardens.
Daytime activities include exploring the historical sites and museums, while evenings offer opportunities to enjoy the vibrant nightlife and street food scene. Don't miss the chance to experience the unique blend of cultures and traditions that make Georgetown so special.
Why Sunway Hotel Georgetown Penang is Popular Among Travellers
Sunway Hotel Georgetown Penang is popular among travellers for its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the friendly staff, clean rooms, and easy access to Georgetown's many attractions. The hotel offers excellent value-for-money, providing a comfortable and convenient base for exploring Penang without breaking the bank.
Tips for First-Time Visitors
Consider booking a room with a view for an enhanced experience. When packing, remember to bring light, breathable clothing suitable for the tropical climate. A universal adaptor is essential for charging your devices. Be aware of local customs and etiquette, and learn a few basic phrases in Malay to enhance your interactions with locals. English is widely spoken, but knowing a few local phrases is always appreciated.
Best Time to Stay at Sunway Hotel Georgetown Penang
The best time to visit Penang depends on your preferences. The peak season is typically during the school holidays and festive periods, when the weather is pleasant but prices are higher. The off-peak season offers lower prices and fewer crowds, but the weather may be more humid. Consider planning your trip around local events and festivals for a unique cultural experience. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.
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All facilities in Sunway Hotel Georgetown Penang
Swimming Pool
Fitness Center
Functional Hall
Lobby
Accommodation Services
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Banquet
- Connecting rooms
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Hotel Services
- Bellhop
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Continental breakfast
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Transportation
- Airport transfer
- Car rental
- Limited parking
- Limo or town car service
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
- Supermarket
Things to Do
- Fitness center
- Outdoor pool
- Spa
Kids and Pets
- Babysitting
- Babysitting with surcharge
Connectivity
- Internet point
- Free WiFi
Accessibilty
- Wheelchair accessible
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Sunway Hotel Georgetown Penang
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
- Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. - With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang. - Effective 01 September 2018, rates are quoted in Malaysian Ringgit (MYR) subject to 6% service tax, the Local Government Fee of RM3 per room per night for a 4-star hotel respectively, and prevailing service charge at 10%. Additionally, the RM10.00 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guest. - Sun cafe will be operating from 6.30 am to 4.00 pm from 28 Feb 2020 till further notice. Our room service remains available all day long.
Free carpark is subject to availability
Local Penang Government Fee - RM3.00 to be waived from Jan to Jun 2022 . The mentioned fee will kick-start from 01 July 2022 onwards and it will be collected from guest upon check in MYR10 tourism tax is not included in the room rate, to be collected from guest upon check-in
Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test
Additional breakfast charges: RM42.40nett per adult per day, RM26.50nett (4 to 12 years) per child per day
We would like to inform you that Sunway Hotel Georgetown Penang will be migrating our telephone lines from copper to fiber optic cables. The migration is scheduled to begin on 10th March 2025, and we anticipate a downtime of up to two days during this transition. To ensure continued effective communication, we have added our Duty Manager’s mobile number (+6019 448 9988) in Google for reference during this period. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Please do not hesitate to reach out if you require any further clarification. Thank you for your understanding on this matter.
Free carpark is subject to availability
Local Penang Government Fee - RM3.00 to be waived from Jan to Jun 2022 . The mentioned fee will kick-start from 01 July 2022 onwards and it will be collected from guest upon check in MYR10 tourism tax is not included in the room rate, to be collected from guest upon check-in
Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test
Additional breakfast charges: RM42.40nett per adult per day, RM26.50nett (4 to 12 years) per child per day
We would like to inform you that Sunway Hotel Georgetown Penang will be migrating our telephone lines from copper to fiber optic cables. The migration is scheduled to begin on 10th March 2025, and we anticipate a downtime of up to two days during this transition. To ensure continued effective communication, we have added our Duty Manager’s mobile number (+6019 448 9988) in Google for reference during this period. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Please do not hesitate to reach out if you require any further clarification. Thank you for your understanding on this matter.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sunway Hotel Georgetown Penang | 250 |
Number of floors in Sunway Hotel Georgetown Penang | 16 |
Another facilities in Sunway Hotel Georgetown Penang | 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in Sunway Hotel Georgetown Penang
Does the Sunway Hotel Georgetown Penang provide a late check-out?
Yes, Sunway Hotel Georgetown Penang offers the option for a late check-out, subject to availability. Guests are encouraged to inquire about this service during their stay, as additional charges may apply depending on the hotel's policy and the time of check-out requested. It's always a good idea to confirm this with the hotel reception upon arrival or during your stay to ensure a smooth and convenient experience.
Does the hotel provide early check-ins?
Yes, Sunway Hotel Georgetown Penang offers early check-in options, subject to availability. If you wish to check in early, it is recommended to contact the hotel directly prior to your arrival to make arrangements. Please note that early check-in may incur additional charges, depending on the hotel's policy and room availability at the time of your request.
Is the Sunway Hotel Georgetown Penang pet-friendly?
The Sunway Hotel Georgetown Penang does not allow pets. Guests planning to travel with pets should consider alternative accommodations that are pet-friendly.
What is the cancellation policies?
Cancellation policies for Sunway Hotel Georgetown Penang may vary depending on the type of booking and the rate plan selected. Generally, hotels offer a range of cancellation options, including free cancellation up to a certain number of days before check-in, or non-refundable rates for discounted bookings. It is important to review the specific terms and conditions associated with your booking on the Traveloka platform before finalizing your reservation. This will ensure you are aware of any potential cancellation fees or deadlines.
Does the hotel provide a car park?
Yes, Sunway Hotel Georgetown Penang provides car parking facilities for its guests. Guests can enjoy the convenience of on-site parking, ensuring a hassle-free experience during their stay. Please note that parking availability may be subject to hotel policies and space limitations, so it is advisable to check with the hotel for any specific requirements or conditions related to parking.
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More Reviews from Other Guests in Sunway Hotel Georgetown Penang
Overall Ratings & Reviews Sunway Hotel Georgetown Penang
Traveloka (2,609)
Other sources (968)
8.6
Very Good
From 2,609 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.3
Location
8.9
Service and Facilites
8.6
People often mention about Sunway Hotel Georgetown Penang
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Room Space (18)
Bedroom (18)
Surroundings (16)
Staff Friendliness (16)
Distance to City Center (15)
Bathroom (15)
Hotel Area (15)
Ambiance (14)
Accessibility (13)
Family Friendly (13)
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Traveler Reviews Sunway Hotel Georgetown Penang
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Medical
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly, the service is good. The hotel is comfortable.
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Accommodation's Reply
28 Oct 2025
Hello
Sunway Hotel Georgetown is delighted that you enjoyed our service and atmosphere. We hope you will recommend us to your friends and family, and we look forward to welcoming you back.
Thank you for choosing our hotel as your first choice in Penang.
Thank you.
Hotel Management Team
See original
ll
lie l. c.
Medical
9.1
/10
Reviewed 1 week(s) ago
favorite hotel in Penang.
always stay here when we visited Penang.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
Welcome back! We are glad to hear that our service and facilities suit your needs. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for choosing us as your preferred hotel in Penang.
Regards,
The Management
H***o
Medical
8.4
/10
Reviewed 2 week(s) ago
More seats please especially for elderly in reception area.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you had a pleasant stay and we promise to enhance our facilities for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
Verified Traveler
Medical
10.0
/10
Reviewed 3 week(s) ago
Fun, clean, close to everything
See original
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Accommodation's Reply
16 Oct 2025
Hello!
We at Sunway Hotel Georgetown are delighted that you enjoyed our spacious hotel and convenient location. We hope you will recommend us to your friends and family, and we look forward to welcoming you back again. Thank you for choosing us as your favorite hotel in Penang.
Thank you.
Management
See original
TB
Thomas B. B.
Leisure
10.0
/10
Reviewed 3 week(s) ago
The staff are very helpful and the hotel area is near to the food court.
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Accommodation's Reply
16 Oct 2025
Dear Thomas,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service met your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.
Regards,
The Management
F***i
Leisure
9.7
/10
Reviewed 6 week(s) ago
Spacious rooms, toilets with bidets. Centrally located.
See original
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Greetings.
We at Sunway Hotel Georgetown are very pleased that you were satisfied with the condition of the guest rooms provided, and found the hotel's strategic location. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
AS
Adi S. K.
Leisure
9.4
/10
Reviewed 8 week(s) ago
The location is very strategic, close to New Lane Hawker (just a short walk), close to entertainment like plazas/malls, and close to hospitals. The staff is also very friendly and helpful, and you can request free plastic bowls and cutlery. The rooms are also clean and odor-free.
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Accommodation's Reply
10 Sep 2025
Best regards, Adi.
We at Sunway Hotel Georgetown are delighted that you were satisfied with our services, and found the hotel's strategic location. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
k***o
Leisure
8.5
/10
Reviewed 9 week(s) ago
Nice, clean, helpful receptionist and security
See original
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Accommodation's Reply
28 Aug 2025
Greetings.
We at Sunway Hotel Georgetown are delighted that you are satisfied with the services and facilities provided. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
TB
Thomas B. B.
8.8
/10
Reviewed 13 week(s) ago
Strategic location, easy to get food... We will stay at Sunway again next time.
Find this review helpful?
Accommodation's Reply
08 Aug 2025
Dear Thomas,
Greetings from Sunway Hotel Georgetown.
We are glad you find our location strategic, and we trust that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
H***N
Medical
8.5
/10
Reviewed 14 week(s) ago
Good place and very convenient
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you are satisfied with our service and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
TB
Thomas B. B.
9.1
/10
Reviewed 14 week(s) ago
Very strategic location, many food stalls near the hotel... We always stay at Sun Way hotel every time we go to Penang.
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Accommodation's Reply
28 Jul 2025
Dear Thomas,
Greetings from Sunway Hotel Georgetown.
We thank you for your continued support and we are glad you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.
Regards,
The Management
EA
Eunike A. S.
Leisure
9.4
/10
Reviewed 17 week(s) ago
The location is great. It's easy to find food
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Accommodation's Reply
09 Jul 2025
Dear Eunike,
Greetings from Sunway Hotel Georgetown.
We are glad you find our location strategic, and we trust that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for choosing us as your preferred hotel in Penang.
Regards,
The Management
M***a
Leisure
9.4
/10
Reviewed 17 week(s) ago
The staff was very nice, the room was clean & perfect location.
Find this review helpful?
Accommodation's Reply
09 Jul 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service and room cleanliness met your expectations. Indeed, we are strategically located in the heart of George Town, near many eateries and attractions. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
C***e
Leisure
9.1
/10
Reviewed 18 week(s) ago
The place is clean and strategic, outside the hotel you can find a place to eat and Ban Heang, in the afternoon to evening there are many food stalls aka New Lane Hawker Center. You can self check in and check out at the available machines, the security and receptionists are also very helpful, recommended for those who want to stay here.
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Accommodation's Reply
30 Jun 2025
Greetings.
We at Sunway Hotel Georgetown are very pleased that you were satisfied with our service, and that you found the hotel's location strategic. Please introduce us to your friends and family, we look forward to your future visits. Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
S***m
8.8
/10
Reviewed 20 week(s) ago
New lane food stalls are right outside. There's also a massage shop opposite the hotel to go to after a tired day of walking. Ample parking space. Mobile internet in the room isn't good, but there is free Wi-Fi.
Find this review helpful?
Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our facilities suit your needs, and you find us strategically located. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
IB
Imelda B.
8.5
/10
Reviewed 20 week(s) ago
Our extended family always stays at Sunway Hotel when seeking medical treatment. Recommended. Please increase the promos.
See original
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Accommodation's Reply
20 Jun 2025
Best regards, Imelda B.
We at Sunway Hotel Georgetown are very pleased that you and your family were satisfied with our services. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
s
suarny
Medical
9.1
/10
Reviewed 23 week(s) ago
All the staff at HTL are very friendly, especially the security, who always greet us and when we leave the hotel, there are already many people selling food and snacks until the evening and if we are tired, there is also a reflexology place.
See original
1 people find it helpful
Accommodation's Reply
29 May 2025
Best regards, Suarny.
We at Sunway Hotel Georgetown are very pleased that you are satisfied with our services and found the hotel's location strategic. Please introduce us to your friends and family. We look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
H***y
Medical
9.7
/10
Reviewed 25 week(s) ago
good location near food place. hotel is clean.
See original
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Accommodation's Reply
15 May 2025
Greetings.
We at SUNWAY Hotel Georgetown are very pleased that you were satisfied with the cleanliness of the hotel and found the hotel's location strategic. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
R***a
Leisure
9.4
/10
Reviewed 27 week(s) ago
A pleasant 2 nights stay in Sunway. Only 30 minutes away from the airport, easy to check in and out, helpful staffs, spacious, clean and well-equipped room. Also walking distance to the culinary area, pharmacy, and mini mart.
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
NG
Novie G.
8.5
/10
Reviewed 29 week(s) ago
As usual, we always stay at Sunway Hotel Georgetown every time we visit Penang. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Novie G,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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Overall Ratings & Reviews Sunway Hotel Georgetown Penang
Traveloka (2,609)
Other sources (968)
8.6
Very Good
From 2,609 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.3
Location
8.9
Service and Facilites
8.6
People often mention about Sunway Hotel Georgetown Penang
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Room Space (18)
Bedroom (18)
Surroundings (16)
Staff Friendliness (16)
Distance to City Center (15)
Bathroom (15)
Hotel Area (15)
Ambiance (14)
Accessibility (13)
Family Friendly (13)
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Traveler Reviews Sunway Hotel Georgetown Penang
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Medical
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly, the service is good. The hotel is comfortable.
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Accommodation's Reply
28 Oct 2025
Hello
Sunway Hotel Georgetown is delighted that you enjoyed our service and atmosphere. We hope you will recommend us to your friends and family, and we look forward to welcoming you back.
Thank you for choosing our hotel as your first choice in Penang.
Thank you.
Hotel Management Team
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ll
lie l. c.
Medical
9.1
/10
Reviewed 1 week(s) ago
favorite hotel in Penang.
always stay here when we visited Penang.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
Welcome back! We are glad to hear that our service and facilities suit your needs. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for choosing us as your preferred hotel in Penang.
Regards,
The Management
H***o
Medical
8.4
/10
Reviewed 2 week(s) ago
More seats please especially for elderly in reception area.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you had a pleasant stay and we promise to enhance our facilities for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
Verified Traveler
Medical
10.0
/10
Reviewed 3 week(s) ago
Fun, clean, close to everything
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Accommodation's Reply
16 Oct 2025
Hello!
We at Sunway Hotel Georgetown are delighted that you enjoyed our spacious hotel and convenient location. We hope you will recommend us to your friends and family, and we look forward to welcoming you back again. Thank you for choosing us as your favorite hotel in Penang.
Thank you.
Management
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TB
Thomas B. B.
Leisure
10.0
/10
Reviewed 3 week(s) ago
The staff are very helpful and the hotel area is near to the food court.
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Accommodation's Reply
16 Oct 2025
Dear Thomas,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service met your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.
Regards,
The Management
F***i
Leisure
9.7
/10
Reviewed 6 week(s) ago
Spacious rooms, toilets with bidets. Centrally located.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Greetings.
We at Sunway Hotel Georgetown are very pleased that you were satisfied with the condition of the guest rooms provided, and found the hotel's strategic location. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
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AS
Adi S. K.
Leisure
9.4
/10
Reviewed 8 week(s) ago
The location is very strategic, close to New Lane Hawker (just a short walk), close to entertainment like plazas/malls, and close to hospitals. The staff is also very friendly and helpful, and you can request free plastic bowls and cutlery. The rooms are also clean and odor-free.
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Accommodation's Reply
10 Sep 2025
Best regards, Adi.
We at Sunway Hotel Georgetown are delighted that you were satisfied with our services, and found the hotel's strategic location. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
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k***o
Leisure
8.5
/10
Reviewed 9 week(s) ago
Nice, clean, helpful receptionist and security
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Accommodation's Reply
28 Aug 2025
Greetings.
We at Sunway Hotel Georgetown are delighted that you are satisfied with the services and facilities provided. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
See original
TB
Thomas B. B.
8.8
/10
Reviewed 13 week(s) ago
Strategic location, easy to get food... We will stay at Sunway again next time.
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Accommodation's Reply
08 Aug 2025
Dear Thomas,
Greetings from Sunway Hotel Georgetown.
We are glad you find our location strategic, and we trust that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
H***N
Medical
8.5
/10
Reviewed 14 week(s) ago
Good place and very convenient
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that you are satisfied with our service and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
TB
Thomas B. B.
9.1
/10
Reviewed 14 week(s) ago
Very strategic location, many food stalls near the hotel... We always stay at Sun Way hotel every time we go to Penang.
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Accommodation's Reply
28 Jul 2025
Dear Thomas,
Greetings from Sunway Hotel Georgetown.
We thank you for your continued support and we are glad you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.
Regards,
The Management
EA
Eunike A. S.
Leisure
9.4
/10
Reviewed 17 week(s) ago
The location is great. It's easy to find food
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Accommodation's Reply
09 Jul 2025
Dear Eunike,
Greetings from Sunway Hotel Georgetown.
We are glad you find our location strategic, and we trust that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for choosing us as your preferred hotel in Penang.
Regards,
The Management
M***a
Leisure
9.4
/10
Reviewed 17 week(s) ago
The staff was very nice, the room was clean & perfect location.
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Accommodation's Reply
09 Jul 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our service and room cleanliness met your expectations. Indeed, we are strategically located in the heart of George Town, near many eateries and attractions. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
C***e
Leisure
9.1
/10
Reviewed 18 week(s) ago
The place is clean and strategic, outside the hotel you can find a place to eat and Ban Heang, in the afternoon to evening there are many food stalls aka New Lane Hawker Center. You can self check in and check out at the available machines, the security and receptionists are also very helpful, recommended for those who want to stay here.
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Accommodation's Reply
30 Jun 2025
Greetings.
We at Sunway Hotel Georgetown are very pleased that you were satisfied with our service, and that you found the hotel's location strategic. Please introduce us to your friends and family, we look forward to your future visits. Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
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S***m
8.8
/10
Reviewed 20 week(s) ago
New lane food stalls are right outside. There's also a massage shop opposite the hotel to go to after a tired day of walking. Ample parking space. Mobile internet in the room isn't good, but there is free Wi-Fi.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown.
We are glad to hear that our facilities suit your needs, and you find us strategically located. Please recommend us to your friends and family, we look forward to welcoming you back soon.
Thank you for making us your preferred hotel in Penang.
Regards,
The Management
IB
Imelda B.
8.5
/10
Reviewed 20 week(s) ago
Our extended family always stays at Sunway Hotel when seeking medical treatment. Recommended. Please increase the promos.
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Accommodation's Reply
20 Jun 2025
Best regards, Imelda B.
We at Sunway Hotel Georgetown are very pleased that you and your family were satisfied with our services. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
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s
suarny
Medical
9.1
/10
Reviewed 23 week(s) ago
All the staff at HTL are very friendly, especially the security, who always greet us and when we leave the hotel, there are already many people selling food and snacks until the evening and if we are tired, there is also a reflexology place.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Best regards, Suarny.
We at Sunway Hotel Georgetown are very pleased that you are satisfied with our services and found the hotel's location strategic. Please introduce us to your friends and family. We look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
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H***y
Medical
9.7
/10
Reviewed 25 week(s) ago
good location near food place. hotel is clean.
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Accommodation's Reply
15 May 2025
Greetings.
We at SUNWAY Hotel Georgetown are very pleased that you were satisfied with the cleanliness of the hotel and found the hotel's location strategic. Please introduce us to your friends and family, we look forward to your future visits.
Thank you for making us your favorite hotel in Penang.
Sincerely,
The Management
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R***a
Leisure
9.4
/10
Reviewed 27 week(s) ago
A pleasant 2 nights stay in Sunway. Only 30 minutes away from the airport, easy to check in and out, helpful staffs, spacious, clean and well-equipped room. Also walking distance to the culinary area, pharmacy, and mini mart.
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
NG
Novie G.
8.5
/10
Reviewed 29 week(s) ago
As usual, we always stay at Sunway Hotel Georgetown every time we visit Penang. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Novie G,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Number of reviews per page
20
40