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Sunway Hotel Georgetown Penang

HOTELS
33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
2020 Traveloka Hotel Awards Winner: Best Travelers' Experience
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Traveloka
8.6 Impressive
From 2,927 reviews
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Check our curated reviews for honest descriptions about this accommodation.
The room look exactly like the pictures and clean. Checking in was very easy. Staff was helpful and polite. Location is good. There are street food just next to the hotel. Highly recommended hotel in Penang. 👍
Lay B. A.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
SEE ALL FACILITIES

Location Info

33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
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Check-in
Thu, 19 May 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 2,927 reviews
8.6
Impressive
Fantastic
949
Very Good
1,642
Satisfying
138
Average
198
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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strategic location (78)
affordable price (4)
excellent service (16)
easy check in (2)
great stay (1)
decent breakfast (1)
tasty food (5)
friendly staffs (18)
clean room (49)
easy to find food (6)
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Language
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SS
11 Reviews
9.7
/ 10
9.7
Holiday
Friendly receptionist. They guy who checked me in was really friendly and good.

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Accommodation's Reply

17 May 2022
Dear Sahirul, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with our services. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
DG
1 Reviews
8.5
/ 10
8.5
Medical
The hotel is very clean. The staff also very helpful. Outside hotel just a few step from hotel entrance, provide us with lots of hawker delicious Penang food. Love the overall experience. Will ofcourse re-stay in this hotel.

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Accommodation's Reply

28 Apr 2022
Dear Devina, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, and our services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
SI
5 Reviews
8.5
/ 10
8.5
Staycation
I like the self check in concept but the process is too long and hassle. Luckily we reached hotel at 8pm and there is no other guests, so the process wrnt smoothly 😅. Imagine the situation at 3pm. Goshh. It is very difficult to find parking in Penang. So we decided to use Grab. Fee is RM5 to Hameediyah. And chowrasta is near too. We cannot walk with our infant. So grab is the best choice. Save time and money. Room was awesome. Mini bar is free. They are using Tanamera products. Lovely. I love the complimentary white coffee. Will come again.

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Accommodation's Reply

08 Mar 2022
Dear Sarah, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with our overall services, amenities and find our location strategic. Your feedback on the self-check-in process is very much appreciated. This is an initiative by the Management, to enhance the efficiency of our check-in process, including reducing the queuing time at the counters. Thank you for your patronage, we look forward to welcoming you again soon. Regards, The Management
SA
2 Reviews
8.5
/ 10
8.5
Holiday
The family room was super nice and comfy. Everything was good except for the limited carpark space. We had to park our car in front of the hotel. And also the coffee house has yet to be opened. So we could only ate the packed breakfast in our room.

1 liked this review

Accommodation's Reply

19 Nov 2021
Dear Mohd, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with the room condition and your overall stay experience. Your feedback on our parking facility is very much appreciated, rest assured that our security personnel will continue to deliver their best by assisting our guests. As the hotel is optimizing our operations, we thank you for your kind understanding while we continue to enhance our services for a better guest experience in the future. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
CZ
2 Reviews
6
/ 10
6
Staycation
Poor breakfast meals in MCO period. No buffet.

1 liked this review

Accommodation's Reply

09 Nov 2021
Dear Zaim, Greetings from Sunway Hotel Georgetown. We would like to thank you for your feedback, especially on our breakfast services. Rest assured that the management is looking into improving the services, in order to meet our guest expectations. We look forward to welcoming you again with enhanced services. Thank you. Regards, The Management
WA
0 Reviews
8.5
/ 10
8.5
Business
Room is highly recommended, friendly staff and food is awesome.

2 liked this review

Accommodation's Reply

18 Jan 2021
Dear Wan, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. Your kind compliments on our staff are much appreciated as well, rest assured that they will be shared among the team as an encouragement to keep up their efforts. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
LJ
3 Reviews
5.5
/ 10
5.5
Staycation
I complaint to the reception as there is alot of noises from the floor above. Then the receptionist revert back to me that there is actually no one staying above my floor which is actually kind of creepy. Any mom actually got a horror dream at that night too! And I was only been told that there is no buffet breakfast served during this period.

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Accommodation's Reply

30 Sep 2020
Dear Lim, Thank you for your review. Please be informed that the Management views your comments with much concern, and have since launched an investigation into the matter for guest experience enhancements. We would also like to recommend that should guests require any assistance, they may approach our reception at any time and our team would be glad to assist. We appreciate your kind understanding of the breakfast being served as packed breakfast, as our hotel is adhering to the SOPs and guidelines as mandated by the Ministry of Health Malaysia to ensure guests' safety, and at the same time meeting most of our guests' expectations. We hope that this single experience will not mar your overall impression on our hotel, and wish to welcome you back again in the near future to experience the changes. Kind regards, The Management
Nr
12 Reviews
10
/ 10
10
Holiday
Room was clean.Everything's good, no hassle.Ample parking.Bfast set was packed due to mco, fulfilling still.A good choice when in Georgetown.👍

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Accommodation's Reply

30 Sep 2020
Dear Norwani, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
16 Reviews
9.7
/ 10
9.7
Staycation
I had the most pleasant stay here .service & room condition ⭐️

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BB
7 Reviews
9.4
/ 10
9.4
This hotel is awesome even only for staycation

2 liked this review

Accommodation's Reply

03 Apr 2020
Dear Budi, Thank you for your review. We are glad that you found our services to your expectations. We hope that you would recommend us to your loved ones, and we wish to welcome you back with us again in the near future. Kind regards, The Management
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As part of the short term economic recovery plan announced by Malaysian Prime Minister, there will not be any Tourism Tax imposed from 1 July 2020 to 30 June 2021 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia.

Document Policy
Upon check-in, you are required to bring PCR Test Result, International Traveler : Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test. Please bring the required documents in hard copy.

Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

Sunway Hotel Georgetown Penang is located in the heart of city life and the heritage attractions of Georgetown. For those of you travelling for business or leisure, the 250 rooms and suites available at Sunway Hotel Georgetown Penang offer the best accommodation for you to start and finish your day. Its location in the heart of downtown Georgetown allows you to go to any of the tourist attractions easily. Sunway Hotel Georgetown Penang promises a very comfortable stay for you. They provide a variety of excellent amenities for all of its guests.

How to Get to Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang is located in the heart of Georgetown. Georgetown is the capital of the state of Penang. Therefore, there are various ways that you can use to come to Sunway Hotel Georgetown Penang. You can take buses, trains, flights and even drive your own vehicle.

If you want to take a bus from Kuala Lumpur, you can take a bus from the Terminal Bersepadu Selatan (TBS) to the Butterworth Bus Terminal or Sungai Nibong Bus Terminal. The Butterworth Bus Terminal is located on the mainland off the island while the Sungai Nibong Bus Terminal is located within the island. If you want to travel from TBS to Butterworth Bus Terminal, you can get a bus from TBS to Penang. There are several bus companies that provide travel from TBS to Butterworth Bus Terminal. Travelling from TBS to Butterworth Bus Terminal Bus Terminal will take 4 hours and 13 minutes depending on traffic conditions at that time. When you have arrived at Butterworth Bus Terminal, you can take a ferry to Georgetown at a rate of RM 1.20. When you arrive at Georgetown Ferry Terminal, you can take a taxi to Sunway Hotel Georgetown Penang with only 23 minutes depending on traffic conditions at that time. You can also take the RapidPenang bus number 301 to Sunway Hotel Georgetown Penang.

You can also take a train to come to Georgetown. If you are coming from Kuala Lumpur, you can take the Electric Train Service (ETS) to Penang. Travelling from Kuala Lumpur (KL) Sentral Station to Butterworth Train Station will take about 4 hours. Once you have arrived at Butterworth Railway Station, you will need to take a ferry to go to Georgetown for a price of RM 1.20. When you arrive at Georgetown Ferry Terminal, you can take 301 bus or taxi to Sunway Hotel Georgetown Penang.

You can also take a flight to reach Georgetown. If you are from Kuala Lumpur, you can take a flight from Kuala Lumpur International Airport (KLIA) to Penang International Airport (PIA). Travelling from KLIA to PIA will take up to 1 hour. When you arrive at Penang International Airport, you can take a taxi to Sunway Hotel Georgetown Penang. The distance between Penang International Airport and Sunway Hotel Georgetown Penang is 16.9 km away. Travelling to Sunway Hotel Georgetown Penang by taxi will take 36 minutes depending on traffic at that time.

If you choose to drive your own car, you can follow this route proposal if you come from Kuala Lumpur via Jalan Duta Toll Plaza. From Jalan Duta toll plaza, head to Lebuhraya Utara - Selatan/E1 to Lebuhraya Tun Dr Lim Chong Eu/Route 3113 di Gelugor. Continue the journey at Lebuhraya Tun Dr Lim Chong Eu/Laluan 3113. Drive to Lorong Baru in George Town before arriving at Sunway Hotel Georgetown Pulau Pinang.

Different Types of Rooms in Sunway Hotel Georgetown Penang

There are several room types available at Sunway Hotel Georgetown Penang such as deluxe rooms, club rooms, premier rooms, super king deluxe rooms, family rooms and suites. Deluxe room features 1 king-size bed or 2 single beds. Other rooms at Sunway Hotel Georgetown Penang mostly have one king-size bed or 2 single beds. However, the room size is different.

Restaurants and Cafes in Sunway Hotel Georgetown Penang

There is a café at Sunway Hotel Georgetown Penang which is Sun Café. It is open daily from 6.30am to 11.00pm. You can get food at the cafe.

Facilities and Activities in Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang provides a variety of facilities for guests such as Wi-Fi and air conditioning in every room. A mini fridge is also included in each room.

Interesting Places near Sunway Hotel Georgetown Penang

Komtar - it is close to Sunway Hotel Georgetown Penang. You can go to Komtar by foot also. Komtar is Penang's main landmark.

Hotel Policy

Smoking is strictly not allowed in this property

Pets are NOT allowed.


Message from Sunway Hotel Georgetown Penang:

As from 01 December 2016,Sunway Hotel Georgetown Penang is a smoke-free hotel with all guestrooms and enclosed public areas being Smoke-Free Zones. Smoking is only permitted in outdoor Designated Smoking Areas. Non-adherence of our Smoke-Free Policy in guestrooms carries a Room Recovery Fee of RM400, to be borne by the guest(s) concerned.

Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.

With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.

Effective 01 September 2018, rates are quoted in Malaysian Ringgit (MYR) subject to 6% service tax, the Local Government Fee of RM3 per room per night for a 4-star hotel respectively, and prevailing service charge at 10%. Additionally, the RM10.00 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guest.

Sun cafe will be operating from 6.30 am to 4.00 pm from 28 Feb 2020 till further notice. Our room service remains available all day long.

Free carpark is subject to availability

Local Penang Government Fee - RM3.00 to be waived from Jan to Jun 2022 . The mentioned fee will kick-start from July 2022 onwards and it will be collected from guest upon check in

Tourism Tax RM10 is not included in the room rate, to be collected from guest upon check-in =========================================================

Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test

Facilities
Public Facilities
  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
General
  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
Hotel Services
  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service
In-room Facilities
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV
Food and Drinks
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Continental breakfast
Business Facilities
  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
Transportation
  • Airport transfer
  • Car rental
  • Limited parking
  • Limo or town car service
Nearby Facilities
  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket
Things to Do
  • Fitness center
  • Outdoor pool
  • Spa
Kids and Pets
  • Babysitting
  • Babysitting with surcharge
Connectivity
  • Internet point
  • Free WiFi
Accessibilty
  • Wheelchair accessible
Shuttle Service
  • Airport transfer (surcharge)
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