8.6
/10
Very Good
1,307 reviews

What Guests Say About Their Stay

Staff Friendliness (8)
Ambiance (7)
Bathroom (7)
Hotel Area (7)
Nadiah Khalid Abdat
9.4
/ 10
I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.
Reen
8.5
/ 10
This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.
Chiam Yoke Lin
9.4
/ 10
Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.
fedriksen t.
9.7
/ 10
First of all, ballroom was amazing. The reception is great, the room is spacious, bed was bigger than standard bed, and that one giant pillow on the bed is really some new experience for us. Breakfast was exclusive as well. Been there twice and will come back for more.
wijaya s.
9.1
/ 10
Good pleasant stay for families.
In the Area
See Map
Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
About Sunway Resort Sunway Resort (previously known as Sunway Resort Hotel & Spa) is Kuala Lumpur’s most iconic 5-star hotels, situated in Sunway City Kuala Lumpur, Malaysia’s premier entertainment and hospitality destination. Located just 25 minutes away from the city centre and 35 minutes from the Kuala Lumpur International Airport (KLIA). The hotel offers 477 smart, environmentally-friendly and intuitively designed rooms and suites fitted with state-of-the-art technology, including speciality suites that are perfectly tailored for different types of guests; from business travellers and families to wellness and luxury seekers. Discover exclusive lounges and family zones like Aquaventure Playland and have an extraordinary dining experience, from world-class cuisine at Gordon Ramsay Bar & Grill, the multi-Michelin starred chef’s first-ever restaurant in Malaysia and outside of London to the vibrant market-style buffet at The Resort Café and laid-back poolside dining at Fuzion. Unwind in a tropical landscape pool with cascading waterfall, stay in shape at the fitness centre equipped with high-tech equipment by Technogym and get exclusive benefits when you choose to stay in the Club or Suite rooms. Being inter- connected to the Sunway Pyramid shopping mall and Sunway Lagoon theme park, guests will be able to hop from elegant boutiques to exhilarating rides within minutes. Asia’s most outstanding events are also created here. With comprehensive meeting and events facilities featuring world-class spaces and the latest state-of-the-art technology, you'll be able to organise an event or a gathering to your exact requirements. From international conferences and exhibitions at the convention centre, brainstorming sessions and meetings in our fully-equipped meeting rooms, intensive team teambuilding at Sunway Lagoon, to spectacular wedding celebrations in the Grand Ballroom and exclusive corporate dinners at the Gordon Ramsay Bar & Grill, they've got what it takes to create exceptional experiences for you and your guests. The options are simply endless at Sunway Resort!
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What's around Sunway Resort Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
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Lobby Sunway Resort Hotel
Exterior 2 Sunway Resort Hotel

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Overview of Sunway Resort Hotel

Sunway Resort Hotel is a landmark destination, seamlessly blending contemporary luxury with iconic Malaysian hospitality. Nestled in the heart of Sunway City, it offers direct access to Sunway Lagoon theme park and Sunway Pyramid shopping mall, making it a prime choice for leisure and business travellers alike.

Located in Petaling Jaya, a vibrant city just outside Kuala Lumpur, Sunway Resort Hotel boasts excellent connectivity. The hotel is easily accessible via major highways and is a short distance from the Setia Jaya KTM station and the Sunway BRT station, providing convenient links to Kuala Lumpur city centre and other key areas. Its central location makes it ideal for families seeking entertainment, couples looking for a romantic getaway, and business travellers attending conferences at the nearby Sunway Pyramid Convention Centre.

The style and atmosphere of Sunway Resort Hotel are best described as sophisticated and welcoming. The recent refurbishment has elevated the hotel's design, incorporating modern aesthetics with comfortable furnishings. The ambience is lively yet relaxed, catering to a diverse range of guests.

Sunway Resort Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at Sunway Resort Hotel

Featuring 477 rooms in total, Sunway Resort Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi.

Sunway Resort Hotel generally has a vibrant yet refined social vibe. While it's not a party hostel, there's a definite buzz, especially around the pool area and during peak season. Expect a mix of international guests, families on holiday, and business travellers attending conferences.

The hotel primarily caters to families, couples, and business travellers. You'll find a diverse mix of nationalities and age groups, creating a cosmopolitan atmosphere.

Sunway Resort Hotel often organises events such as themed dinners, live music performances, and special promotions during festive seasons. Check the hotel's website or concierge for the latest schedule.

Guests are expected to respect the hotel's policies, which include noise restrictions after certain hours. Cultural etiquette in Malaysia emphasizes politeness and respect.

All of these Sunway Resort Hotel facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

How to Get to Sunway Resort Hotel

The nearest train stations are the Setia Jaya KTM station and the Sunway BRT station. From either station, you can easily take a short taxi or ride-hailing service to Sunway Resort Hotel.

For taxi or ride-hailing users, simply enter "Sunway Resort Hotel" as your destination. The journey from Kuala Lumpur city centre typically takes around 30-45 minutes, depending on traffic.

Sunway Resort Hotel is directly connected to Sunway Pyramid shopping mall and Sunway Lagoon theme park via well-maintained walkways, making it easily accessible on foot.

Food Near Sunway Resort Hotel

Sunway Resort Hotel offers a comprehensive breakfast buffet with a wide selection of international and local dishes. Several restaurants and bars within the hotel serve a variety of cuisines and drinks throughout the day.

While Sunway Resort Hotel doesn't typically offer extensive self-catering facilities, some suites may include kitchenettes. Check the specific room details when booking.

Within walking distance of Sunway Resort Hotel, you'll find a plethora of dining options in Sunway Pyramid shopping mall, ranging from fast food to fine dining. There are also numerous cafes and convenience stores in the surrounding area.

Things to Do Around Sunway Resort Hotel

The most popular tourist attractions near Sunway Resort Hotel are Sunway Lagoon theme park and Sunway Pyramid shopping mall, both directly accessible from the hotel.

Other nearby attractions include:

  • Sunway Wildlife Zoo
  • Sunway Pyramid Ice skating rink
  • The Lost World of Tambun (a short drive away)

For solo travellers, a day at Sunway Lagoon followed by an evening exploring Sunway Pyramid is a great option. Group travellers can enjoy team-building activities at the theme park or a shopping spree at the mall.

Why Sunway Resort Hotel is Popular Among Travelers

Sunway Resort Hotel is popular among travellers for its:

  • Prime location with direct access to Sunway Lagoon and Sunway Pyramid.
  • Luxurious accommodations and excellent facilities.
  • Wide range of dining options.
  • Convenient transportation links.
  • Family-friendly atmosphere.

Tips for First-Time Visitors

For families, consider booking a Family Room or a suite for extra space and comfort. Business travellers may prefer an Executive Room for its enhanced amenities and workspace.

Pack light clothing suitable for the tropical climate. Don't forget swimwear for the pool and comfortable shoes for exploring the theme park and shopping mall. A universal adapter is also recommended.

English is widely spoken at Sunway Resort Hotel and in the surrounding area. However, learning a few basic Malay phrases can enhance your interactions with locals.

When staying in Malaysia, it's important to dress modestly when visiting religious sites. Remove your shoes before entering temples and mosques. Tipping is not customary but is always appreciated for good service.

Best Time to Stay at Sunway Resort Hotel

The best time to visit Sunway Resort Hotel depends on your preferences. The weather in Malaysia is generally hot and humid year-round, with occasional rain showers.

Peak season is during school holidays and festive periods, such as Christmas and Chinese New Year. Expect higher prices and larger crowds during these times.

The off-season (typically during weekdays and non-holiday periods) offers lower prices and fewer crowds. Consider visiting during these times for a more relaxed experience.

If you're planning to attend specific events or festivals in Kuala Lumpur, book your accommodation well in advance.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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All facilities in Sunway Resort Hotel

Entertainment Facility Sunway Resort Hotel
Entertainment Facility
Fitness Center Sunway Resort Hotel
Fitness Center
Lobby Sunway Resort Hotel
Lobby
Exterior Sunway Resort Hotel
Exterior
Restaurant Sunway Resort Hotel
Restaurant

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Bowling alley

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Garden

Accommodation Policy & General Information in Sunway Resort Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Please be informed that we are currently reopening in phases. Whilst we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Resort Hotel
477
Number of floors in Sunway Resort Hotel
21
Another facilities in Sunway Resort Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked question in Sunway Resort Hotel

What are available facilities at Sunway Resort Hotel?
There are top facilites at Sunway Resort Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunway Resort Hotel?
The standard check-in time at Sunway Resort Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sunway Resort Hotel provide breakfast?
Yes, Sunway Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Sunway Resort Hotel have?
Sunway Resort Hotel is a 5.0-star hotel.
How many floors does Sunway Resort Hotel have?
Sunway Resort Hotel has 21 floors.
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More Reviews from Other Guests in Sunway Resort Hotel

Traveloka (323)
Other sources (984)
8.6
Very Good
From 984 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

8.6

Service and Facilites

8.6

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Traveler Reviews Sunway Resort Hotel

Number of reviews per page
20
40
Top reviews
Shykela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very accommodating, perfect location connected to larger mall. Great room service and ambiance. Love this place !
ching ching
icon-Business Family
Business Family
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Good
Lara
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

I love staying here! The staff are always so helpful and hospitable, and the service is excellent.
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Amazing
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Amazing
Rezaul
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It’s kids friendly and funny
Willy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very convenient, you could find everything you need without going out of Sunway.
Farhana
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

First time here, Check-in was a breeze. Special request made was
Steven
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I'm loving it
Mohammed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The staff people were so nice and helpful. I like also the five stars restaurants there. I think I will plan to visit this place again.
Ahmad Syahir
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)
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Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Amazing hotel for family. Suitable for families with children. Breakfast spread was awesome. Lotsa variety. Kids corner for children to eat. Hotel room was SUPER clean. Towels were changed daily without being requested. Service staff were friendly and warm! There’s a play room for kids. Clean and well maintained. There’s slides at the pool for the kids.
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Firas
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

We didn’t feel that we were welcomed especially in the teatime lounge, the staff of the teatime lounge are not professional, they need training to learn how to treat the customers, the breakfast is average, the hotel is not as expected, in my opinion, this hotel is not up to 5 stars standard.
ZAINAH
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Everything about the hotel is good. Check-in was smooth. Check-out takes time, bell-boy service was super slow and waited for almost an hour. Compliment to front-desk staff Francis who help trace one of family member who left the bag with passport. Without his persistent looking for help from the manager in-charged we may end-up having to make police report and approach our embassy. Kudos to front-desk staff Francis and Zaton who make our family of 49 most memorably days.
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ZAINAH
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Front desk service was superb especially Staff Zaiton (hope it right spelling) who approach us when we was trying to trace for missing booking and arrange for foe extra blanket when realised the room we booked cannot accommodate extra bed my helper. Elisa customer service who arrange for room with connecting room and on the same floor more than 10 room. These trips the most memorable when 4th gen with 49 family member travel together with smooth check-in. Excellent hotel service. It will even better if the complimentary room deco with at few ballon for birthday boy but birthday was nice.
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hisham
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Everything was excellent
Joel Dennis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Team at the resort were fantastic, ability to transit through to the shopping centre without hitting the temperature and humidity every time, Property condition, especially when considering the price did not meet 5 stars, the bath wouldn’t drain at all, which was one thing, whilst the shower water built up whilst showering and overflowed within a normal reasonable shower length, Also there was a smell on floor six when alighting the lifts each time, likely from issues with water or humidity, although noticeable each time, It may be that on a subsequent visit I may choose to stay closer to the city, as travel did not always feel convenient,
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Sharon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Waterventure terrace room is a great accomodation option for young families. The resort hotel is next to the lagoon theme park. Breakfast at Gordon Ramsay Bar and Grill was exceptional.
Shishir
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Excellent fun for family. Great food, resort facilities and convenient location next to theme park and shopping malls.
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Exceptional property and facilities. Highly recommended. I’ll be back.
Number of reviews per page
20
40

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Restaurant 4 Sunway Resort Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.