Disappointed with the cleanliness of hotel, never change bedsheet
26th June 2017,
Due to the heavy traffic at North South Plus highway and rain we decided to get a room at last min for a short rest and depart very early morning(heard all the highway perhentian are full cant even get a proper place to park car)
I booked the budget hotel at Swiss Cottage Hotel which is located at setapak thru booking.com
We checked in around 9.19pm.. After make the payment we got the key and went into the room we found out the room floor and curtain were wet due to the unclosed window ( the receptionist told us house keeper forget to close the window , and he cant find him at that time)..Since like that we asked for the room changing and the receptionist (bangla)informed us that family rooms (4adults) were sold out . We had no other choice so informed the receptionist we will be back at 10pm.
After this and that, finally we able to check in , the floor was clean but the curtain was still wet, that was fine as we just wanted to take a short rest and skip the heavy traffic in highway. When we were going to the bed, pulled out the blanket, our nightmare came! our tiredness had gone on the spot, awakened by the circumtances (attached with the picture). there was a lots of blood stains on the bedsheet and even penetrated into the mattress.(discover around 11pm++, so we have no choice and forces to accept it)
We got a big shock , quickly called the receptionist ,we request to change the bedsheet.The cleaner (guess is Mynmar/cant speak fluent in BM) sugested us to change room to the next few door .We rejected his sugestion as 1.been told family room are sold out 2. We have no confidence with their cleanliness, we need to make sure the cleaner change the new bed sheet front of us .
The cleaner tried to find the new clean bedsheet to change .After 5 min he came back with the blanket sheet ,they had no extra bed sheet ! Omg !What does he mean no more clean bedsheet.And no blanket provided , we lay on the blanket sheet and cover body with the thin blanket sheet .
I asked the receptionist "u sudah call boss kah? Apa dia cakap?". He said :"boss kata lain kali check dulu baru release room kat customer " what !! Not even get apology from their boss.
I red comments in booking.com...most of them are positive comment.Yes,i agreed that the budget hotel common area and "lobby" look clean and proper but that is not most important to me.It is not acceptable and unbelieveable that the budget hotel house keeper never change the bedsheet after customer check out, it is not hygience at all. If not because of the blood mark we also wont know the bedsheet never change the room actually never clean up , they just tidy up make it looks neat that is all.
Heard they have two branches in the town, somewhere in Sunway.
Pls share ! Pls beware!
Family - Jun 28, 2017