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  6. Swiss-Garden Hotel Melaka

Swiss-Garden Hotel Melaka

T2-4, The Shore @ Melaka River, Jalan Persisiran Bunga Raya, Melaka City, Malaysia, 75300
Bedroom
8.2/10Very Good
According to 348 guests
Superb!!! Will come again..
Suzana S.
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Based on 673 traveler reviews
AC
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Cheng Hoong Teng Temple
(0.73 km)
Jonker Street Night Market
(0.79 km)
Chinatown (Melaka)
(0.92 km)
Straits Chinese Jewelry Museum Malacca
(0.93 km)
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Review by Traveloka users
Review
8.2
/10
Very Good
Cleanliness
8.33
Comfort
8.40
Meal
7.73
Location
8.65
Service
7.81

226 Traveloka customers have stayed in this hotel and given reviews:

8.1
Room was big and it's quite comfortable. Nice night view too from the 25th floor. Sad thing was the room smell bad for whole night.
9.7
Service and facilities are excellent.
9.3
However, the facilities getting outdated and outnumbered by visitors turn up.
10.0
Great hotel, very central, we will be coming back to this hotel
10.0
Amazing! great place to spent time with family.
8.4
I love the hotel especially on the facilities.. but the traffic in malacca town was bad and it's took us 1 and half hour to reach the hotel at 1.2km away
8.5
will be good...thanks...come again
8.7
Location great. Service awesome.
9.4
Best hotel in melaka to stay. But one thing, management should try to improved on their lift, very misled.
8.5
All is ok at this place
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Based on
673 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business59
Couples104
Solo travel13
Family360
Friends getaway91
Rating Result
Very Bad
102
Bad
96
Average
165
Very Good
218
Extraordinary
93
Izzy-McRat
Swiss Garden will never change nor improve
I checking into the hotel at 1:30pm, the first room was in bad condition, the blinds were mouldy, and the full length mirror looks like it had the stains of God knows what. I made a complaint, they didn't feedback on my request for room move, I had to call to find out that someone was on the way to assist me with the room move. So now, I have checked into the supposed new room which was verified to be acceptable and the quality is even worse, there are stains on the walls, water damage to paint and stains, torn wallpaper and worst of all NO double lock, I suppose this is acceptable by their standards. So in their effort for SERVICE RECOVERY, possibly in a ploy to keep my mouth shut, they offered me free breakfast which I rejected. The worst part is, after dropping a hefty sum when organizing an event in January in their property in KL, which they handled very poorly, but that's a whole different topic which I shall write on soon, I should have learnt a lesson to not come back to this brand. Lesson learnt.
Couples - Jun 24, 2017
Desmond T
Family Trip
We drove from Singapore to Melaka, the hotel was operating for almost two years. I was a bit worry when i parked the car in the multi storey carparks because it is free access to all parties and no security barriers. The hotel room was decent but lack of maintenance. The room has mouldy smell but managed to get rid off after complaing to the receptionist. The sky lounge was so disappointing. The environment was not conducive beyond my expectation and was rather dull. The drapes in the room was not working well.
Family - Jun 15, 2017
stevenang88
3 D 2 N Stay
I picked this hotel because it is relatively new and location is not too bad. 2 km from jonker street. The experience with this hotel started badly because: 1. I was in the queue and some female cut my queue. I was surprise the trainee reception took care of her check in first. This without acknowledging that I was in the queue first. She should have told that female to queue but that didnt happen. I was the only 1 in line so that experience started badly. 2. 1 day later I tried to access my hotel room with the cards and it didnt work. They had to reprogram it. So another disappointment. 3. Cause they put me at 29th floor, the 30th floor is a lounge area so come late evening they were cleaning the place and dragging the chairs around. That was quite loud at the end of the day. The hotel is new so most of the interior is not bad. Overall the service and staff need to be more well train as they seem to lack in that area. Would I stay in the same hotel again? probably no as I like to try other places. I would recommend those with family and kids to stay here as hotel is just beside a small mall (convenient). But if you need to have a good rest and quiet place to relax, I would give this hotel a miss. Overall experience was ok but too bad the staff needs to upgrade their skill sets. Because once the hotel gets old then there is nothing great about this hotel anyway. Oh for those who want free internet, take note of this hotel weird internet rules. Max 2 devices connectivity and even if u turn off the wifi, other devices still cannot login!
Family - Jun 14, 2017
SiewMoiMo
Not as good as seeing from outside for 5 start rate hotel
The condition of the door locks was loosen, unable to lock the balcony door. Stains on carpet and mirror. Bathroom wall mounted tower hanger was gone without fix back for next vacant use. Oily hand marks / stains can be easily see on the wardrobe doors. The fridge not function. These proven the hotel's housekeeping and maintenance not really good. Friend, helpful & polite hotel staffs include bell man and car park security. Fast response from the receptionist and maintenance worker when I raised my comments about the condition of the room. Nice city view and pool side view from wide balcony except for one small defect there is no chair at balcony. It will be perfect with chair to sit and relax while enjoying nice view especially during night time. Cool and fantastic swimming pools, children's pool and gym facilities. My stay package doesn't include breakfast, thus I have no comment on food and restaurant. Thre is a nice Sky Lounge at 30th floor from 1pm till 1am. I enjoyed comfortable sofa for watching TV or surfing net. The bed sheet and carpet might not clean as I keep scratch an itch. Quite far walking distant from hotel to Jonker Street better to drive or call for Cab. The building is attached with Shore shopping complex thus very convenient.
Solo travel - Jun 3, 2017
jumbozzz
Not wel trained staff
Been staying there for quite a many times, the room is new,comfortable and modern. But the staff at the front desk is still lack of training as well as the housekeeping team. My room has been housekeeping, yet the dirty towel is still there, and this is not the first time I experience at this hotel.
Business - Jun 2, 2017
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Hotel facility

Description

Hotel policy

  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Buffet breakfast
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Bar
    • Set menu dinner
    • Set menu lunch
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • DVD player
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Hotel Services
    • Porter
    • Concierge
    • Doorman
    • 24-hour Receptionist
    • 24-hour security
    • Limited hours room service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
  • Things to Do
    • Children pool
    • Fitness center
    • Garden
    • Health club
    • Outdoor pool
    • Sauna
    • Spa
    • Waterslide
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Non-smoking room
    • Terrace
  • Nearby Facilities
    • ATM/Banking
    • Hair salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
  • Business Facilities
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Transportation
    • Airport transfer
    • Secure parking
    • Valet parking
  • Sports and Recreations
    • Fitness
    • Tennis
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    Staying at Swiss-Garden Hotel Melaka is a good choice when you are visiting Malacca City Center.

    This hotel is very easy to find since it is strategically positioned close to public facilities.

    About Swiss-Garden Hotel Melaka

    This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Swiss-Garden Hotel Melaka.

    From business event to corporate gathering, Swiss-Garden Hotel Melaka provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Swiss-Garden Hotel Melaka, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Swiss-Garden Hotel Melaka is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Swiss-Garden Hotel Melaka exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Swiss-Garden Hotel Melaka is a hotel with great comfort and excellent service according to most hotel's guests.

    Get precious and unforgettable moment during your stay at Swiss-Garden Hotel Melaka.

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    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.