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  6. Swiss-Garden Hotel Melaka

Swiss-Garden Hotel Melaka

T2-4, The Shore @ Melaka River, Jalan Persisiran Bunga Raya, Melaka City, Malaysia, 75300
Bedroom
8.3/10Impressive
According to 419 guests
The Hotel is clean and one building with shopping center
Denny P. H.
See all reviews
Based on 718 traveler reviews
AC
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Cheng Hoong Teng Temple
(0.73 km)
Jonker Street Night Market
(0.79 km)
Cheng Ho's Cultural Museum
(0.88 km)
Chinatown (Melaka)
(0.92 km)
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Review by Traveloka users
Review
8.3
/10
Impressive
Cleanliness
8.36
Comfort
8.46
Meal
7.72
Location
8.66
Service
7.85

268 Traveloka customers have stayed in this hotel and given reviews:

9.1
Have a amazing view. The Room is so good and nice.
7.0
Queue for very long time for check-in purpose. Lobby is lousy.
9.7
The Hotel is clean and one building with shopping center
9.4
It will be more great if the price is including breakfast. since the price paid is not really cheap
9.7
Great place to stay, suitable for family vacation. easy access to mall and other exciting place.
5.5
Very disappointed only find out that the kids pool was under maintenance after check in. Toilet was dirty and not well maintained.
6.1
Bad front desk customer service, room arrangement
8.5
Nice room. Just that there is some miscommunication during the check-in time.
5.6
We wasted 1 hour changing room after we complained as the staff brought us to a 2 bedded room. We booked for a single bed room. Eventually we got a single bed room, but the toilet seat was broken, shower wasn't working, and the blinds in bathroom was broken. The staff were nice, but rooms are not maintained. We won't recommend that hotel to anyone.
8.0
Not so good, not so clean and comfy
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Based on
718 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business65
Couples114
Solo travel13
Family383
Friends getaway93
Rating Result
Very Bad
105
Bad
98
Average
179
Very Good
234
Extraordinary
102
muhammad n
"Disappointing"
1. Check-in Process - Im staying for 1 night and my first experience with this hotel upon my Check-in. The Check-in process taking much longer time than usual check-in. I need to ques and wait for more than 15 minutes. The process to Check-in at the counter also take time. 2. Unfriendly Staff - The staff was so unfriendly with the customers. They must learn how to smile. 3. Room - When i enter the room, i smell cigarette smoke.
Couples - Oct 10, 2017
Mel_E23
A Room With A View, A Hotel With Good Facilities & Breakfast
Although there for business, I tried to check out the facilities and surroundings as much as possible. Room was comfortable and clean, and I was thrilled with the top floor room that I stayed at. The air was very cool. I liked that the hotel installed an eco-friendly mechanism whereby the air-conditioning switches off when the balcony door is left open. The bathroom had a glass wall at the shower if you wish to enjoy the views whilst showering or maybe it's to make the bathroom appear spacious. Rainfall shower was wonderful. The infinity pool and kids-friendly fun pool were separated decently. I liked how the gym over-looked the kids pool so that you can see the happy faces whilst working out and producing endorphins. Happiness is one of the keys to good health. Additional facilities available was a basketball half-court. A rarity that is usually passed by for a tennis/squash/badminton court. I did not go further and explore the park-like areas on that floor. Also, due to work, I was unable to check out the rooftop bar/restaurant. The hotel is connected to a mall so you can pick up necessities and have some other meals or a coffee (Starbucks) besides those available in the hotel. The hotel and mall are also connected to the Service Apartments, and all these places sort of share parking space. Do be mindful of where you park as they are priced differently (or even FOC). I did not drive over, but some friends were telling me that the parking was a little too winding. Breakfast spread in the hotel was very nice and I had my favourite picks as in my photos. Although I wish that the Melaka Assam-Pedas or Chicken Rice Balls or such, could have been made available. Yes, I eat these for breakfast too! Location is nice by the river and there is even a dock a stone's throw away to catch one of the cruise rides. To reach the famous Jonker Street / Heritage area, one would have to take a good walk of 15-20mins. Works up a good appetite, though. I would love to return and stay at this hotel to at least have more leisure time and to experience the rest of the facilities.
Business - Oct 7, 2017
lisamerelyn
Pretty sad
We booked 3 rooms during our stay for one night at level 10. Check in : we arrived at 3.50pm and only managed to get only ONE ROOM as other room is not ready yet (whatttt..and we paid full amount. Unacceptable for a so called 4-5 star hotel). So the other 2 rooms was ready around 4.40pm. Room 1- everything was ok. Room 2- toilet not cleaned properly. Poor room condition Room 3- the worst - there is a bunch of hair inside the toilet bowl, the toilet door can’t even close properly. It stuck!! The blind shield in the shower area are in the worst condition - mouldy. Housekeeping service - we only realized that there were no bath towel in the bathroom when we are back to our room at 9.30.only 2 face towel. So I called and ask for 2 bath towel. After 30 minutes, nobody came. So i call them back and they ask me back whether i want to replace my towel. I said NO. I don’t have any bath towel in my room. So when they housekeeping guy came, he gave us Only 1 bath towel. Oh my god. I am so pissed of. So my husband even ask the guy to look into our bathroom and show that there are no bath towel at all. After another 15 minutes, we managed to get another 1 bath towel at 10.45pm. 😪 Apparently the same thing happen to 2nd room. My sister asked for 2 bath towel as there are no bath towel in the room except 1 which was provided together with extra bed. Surprisingly, the housekeeper who attend to my sister even said that we have to pay for the towel. I don’t know if they think they we are cheating or don’t understand what we said whe we said there are no bath towel in the room. Location : not bad. There are cruise jetty nearby. Also near to tourist spot. There is a also a mall attached to the hotel. Breakfast spread was ok. Parking area located at level 3a and above. Swimming pool area is nice, but during our visit it was crowded due to long weekend Overall, they really need to improve especially the room.
Family - Oct 7, 2017
Elle S
A Decent Stay
The plus side of the hotel is, price wise is quite reasonable and during my stay, our view was the gorgeous view of the Melaka river. Easy to find via Waze and the building provides free parking. Although the room's setup is modern, unfortunately it is not very child-friendly. Friendly staff definitely! The staff there helped my husband to arrange a surprise cake and bouquet of flowers in the room for my birthday on our arrival. I accidentally left my jeans there, and they helped to post my jeans over (we paid for the postage). We had a pleasant stay indeed!
Family - Oct 3, 2017
ze_mp12
New but not well maintained
Its our 1st time staying here in swiss garden hotel melaka and honestly it was disappointing. Its a new hotel but not very well maintained. The carpet in the room was smelly, wet and there were stains everywhere. Some corner of the room was dirty and looked a little bit old (refer to picture). Came here with a small toddler hoping to swim but unfortunately the pool for kids was closed for a renovation. The room was a little bit dark, need more lights in the room. Everything else was ok but don’t think we’ll come here again since there are so many other good hotels here in Melaka.
Family - Oct 1, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Buffet breakfast
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Bar
    • Set menu dinner
    • Set menu lunch
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • DVD player
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Hotel Services
    • Bellhop
    • Concierge
    • Doorman
    • 24-hour Receptionist
    • 24-hour security
    • Limited hours room service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
  • Things to Do
    • Children pool
    • Fitness center
    • Garden
    • Health club
    • Outdoor pool
    • Sauna
    • Spa
    • Waterslide
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Non-smoking room
    • Terrace
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
  • Business Facilities
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Transportation
    • Airport transfer
    • Secure parking
    • Valet parking
  • Sports and Recreations
    • Fitness
    • Tennis
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    Staying at Swiss-Garden Hotel Melaka is a good choice when you are visiting Malacca City Center.

    This hotel is very easy to find since it is strategically positioned close to public facilities.

    About Swiss-Garden Hotel Melaka

    This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Swiss-Garden Hotel Melaka.

    From business event to corporate gathering, Swiss-Garden Hotel Melaka provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Swiss-Garden Hotel Melaka, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Swiss-Garden Hotel Melaka is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Swiss-Garden Hotel Melaka exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Swiss-Garden Hotel Melaka is a hotel with great comfort and excellent service according to most hotel's guests.

    Get precious and unforgettable moment during your stay at Swiss-Garden Hotel Melaka.

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    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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