The Chateau Spa & Wellness Resort

Resorts
9.0
/10
Exceptional
278 reviews

What Guests Say About Their Stay

TAN M. S.
9.4
/ 10
The staff really know how to pampered their guests.
Noorindah Basir
8.5
/ 10
Superb for honeymooner especially the ambiance, personalize service staff and friendly that make our day feel great. Will recommend to friends and family members. Good job!!
In the Area
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Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bentong, Pahang, Malaysia, 28750

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Chateau Spa & Wellness Resort is a resort in a good neighborhood, which is located at Bentong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Chateau Spa & Wellness Resort

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Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bentong, Pahang, Malaysia, 28750
Lobby The Chateau Spa & Wellness Resort
Lobby 2 The Chateau Spa & Wellness Resort

Discover More About The Chateau Spa & Wellness Resort

Overview of {hotel}

Nestled amidst lush greenery in Bukit Tinggi, {hotel} offers a unique escape, seamlessly blending wellness and luxury. Its distinctive French-Alsatian architecture and serene atmosphere provide a tranquil retreat from the hustle and bustle of everyday life. The resort is designed to promote holistic well-being, offering a range of activities and treatments to rejuvenate the mind, body, and spirit.

Located in Bukit Tinggi, {hotel} is conveniently situated near Genting Highlands, offering easy access to both natural beauty and cultural attractions. The resort provides a complimentary shuttle service to nearby attractions, making it simple to explore the surrounding area.

{hotel} is ideal for those seeking a rejuvenating getaway, wellness enthusiasts, and anyone looking to disconnect and recharge in a peaceful environment. It's a perfect destination for solo travelers, couples, and families seeking a health-focused vacation.

The style and atmosphere of {hotel} are characterised by elegance and serenity. The resort's design incorporates European architectural elements with natural landscapes, creating a harmonious and calming ambience throughout.

{hotel}

, with booking prices starting from {basePrice} per room, per night, provides a comfortable and convenient stay for your trip.

{hotel} Facilities

Featuring {numRooms} rooms in total, {hotel} offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience. Each room and suite is elegantly furnished, providing a comfortable and luxurious stay.

The accommodation provides a range of facilities and amenities for guests, including {facilities}.

Available Room Types

{hotel} offers a variety of room types to cater to different needs, from cosy rooms to luxurious suites with stunning views of the surrounding rainforest. Each room is designed with comfort and relaxation in mind, featuring plush bedding, spacious bathrooms, and modern amenities.

All of these facilities are included within {price}, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at {hotel}

Expect a quiet and peaceful ambience at {hotel}, perfect for relaxation and rejuvenation. The resort promotes a sense of calm and well-being through its various wellness programs and serene environment.

The types of guests you'll find at {hotel} include those seeking wellness retreats, couples looking for a romantic escape, families wanting a healthy vacation, and individuals wanting a break from their busy lives.

While {hotel} focuses on wellness and relaxation, they offer a wide array of activities such as spa treatments, fitness classes, yoga sessions, meditation, and nature walks. Guests can also enjoy recreational facilities like swimming pools and tennis courts.

Guests are expected to respect the peaceful environment and adhere to the resort's guidelines, which promote a sense of calm and well-being for all visitors. This includes refraining from loud noises and respecting other guests' privacy.

How to Get to {hotel}

The nearest airport is Kuala Lumpur International Airport (KLIA), approximately {distance} from {hotel}.

For taxi or ride-hailing users, simply input "{hotel}" as your destination. The journey from the airport typically takes around {time} depending on traffic. Alternatively, you can arrange for a private transfer through the hotel.

{hotel} offers a shuttle service to nearby attractions and transportation hubs. Guests can also inquire about car rental services at the front desk for convenient exploration of the surrounding area.

Food Near {hotel}

{hotel} offers a range of dining options, including healthy and nutritious meals prepared with fresh, local ingredients. The resort features several restaurants serving a variety of cuisines, from French-inspired dishes to Asian specialties. Breakfast is typically served at La Vie French Restaurant.

While kitchen facilities for self-catering may not be available, {hotel} provides a variety of dining options to suit different tastes and dietary requirements. Guests can also enjoy in-room dining for added convenience.

Within {hotel}, you'll find several cafes and restaurants offering a range of cuisines, from local delicacies to international dishes. The culinary experience is designed to complement the wellness focus of the resort.

Things to Do Around {hotel}

Nearby tourist attractions include Genting Highlands, Colmar Tropicale, and the Japanese Village. These offer a glimpse into the local culture and natural beauty of the area.

Explore the French-themed Colmar Tropicale, visit the serene Japanese Village, or enjoy the entertainment options at Genting Highlands. Bukit Tinggi offers a diverse range of activities for visitors to enjoy.

For solo travellers, a visit to the Japanese Village followed by a relaxing spa treatment at {hotel} is a great way to spend the day. Group travellers might enjoy exploring Colmar Tropicale and trying out different restaurants.

Why {hotel} is Popular Among Travelers

{hotel} is popular among travellers due to its focus on wellness, its serene atmosphere, and its unique French-Alsatian architecture. The resort offers a unique escape from the stresses of modern life, providing a sanctuary for relaxation and rejuvenation.

Tips for First-Time Visitors

For first-time visitors, consider booking a room with a view of the surrounding rainforest for a truly immersive experience. If you're travelling for wellness purposes, opt for a room near the spa facilities.

Pack comfortable clothing suitable for both indoor and outdoor activities. Don't forget to bring swimwear for the pool and spa, as well as comfortable shoes for walking and hiking.

English is widely spoken at {hotel}, but learning a few basic phrases in Malay can enhance your experience.

Be mindful of local customs and traditions, particularly when visiting religious sites. Dress modestly and show respect for the local culture. It's also a good idea to be aware of local etiquette and customs to ensure a pleasant and respectful visit.

Best Time to Stay at {hotel}

The best time to stay at {hotel} is during the dry season (March to September), when the weather is pleasant and ideal for outdoor activities. This allows you to fully enjoy the resort's facilities and explore the surrounding area at your own pace.

Consider event-based travel tips, such as visiting during local festivals or cultural events. These can provide a unique and enriching experience. Check the local calendar for events happening in Bukit Tinggi and Genting Highlands during your stay.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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All facilities in The Chateau Spa & Wellness Resort

Bar, Cafe and Lounge The Chateau Spa & Wellness Resort
Bar, Cafe and Lounge
Swimming Pool The Chateau Spa & Wellness Resort
Swimming Pool
Entertainment Facility The Chateau Spa & Wellness Resort
Entertainment Facility
Fitness Center The Chateau Spa & Wellness Resort
Fitness Center
Functional Hall The Chateau Spa & Wellness Resort
Functional Hall

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Tours
  • Wedding service

Things to Do

  • Fitness center
  • Karaoke
  • Library
  • Massage
  • Outdoor facilities
  • Outdoor saltwater pool
  • Sauna
  • Spa
  • Steam room
  • Sun loungers

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast served to the table
  • Continental breakfast
  • Dining area
  • Poolside bar

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier

Sports and Recreations

  • Game room
  • Golf
  • Horse riding

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi

Nearby Facilities

  • Gift shop
  • Hair salon

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Chateau Spa & Wellness Resort

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

General Check-in Instructions

1- Kindly be advised that our Resort no longer observes the No Child Policy. As we are a wellness spa resort, we apologize for the unavailability of recreational facilities for children. The La Sante spa, however, still observes an admission policy of age 16 years old and above. 2- Dress Code for L’assiette restaurant is Smart-Casual (NO slippers and shorts permitted) Note (Kindly be informed that L’assiette, our Seven Stars & Stripes award -winning French fine dining restaurant is closed from 30th Jan to 02nd Feb 2018 for a private function. There will also be preparation set up being carried out in lieu of this private event and we would like to apologize for any inconvenience caused). 3- Our official check-in time is from 1400 hours while check-out time is by 1200 hours.
Kindly be informed that with effect from 01 Mar 2022, a Pahang Tourism Tax of RM3nett per room, per night is applicable to all guests will be added to your room invoice. This is a mandatory tax introduced by the Pahang Government and the Pahang Tourism. Please be informed that you are required to pay this Pahang Tourism Tax separately during your stay and only cash payment is accepted. Everyone is subject to this tax regardless of Nationality.
Please note these rooms only accommodate breakfast as per below pax: Jacuzzi Suite: Breakfast for 2 pax Premier Double or Twin Room: Breakfast for 2 pax Family Suite: Breakfast for 4 pax Deluxe Room: Breakfast for 2 pax 2-Bedroom Suite: Breakfast for 4 pax 3-Bedroom Suite: Breakfast for 6 pax One Bedroom Suite: Breakfast for 2 pax
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Chateau Spa & Wellness Resort
172
Number of floors in The Chateau Spa & Wellness Resort
7
Another facilities in The Chateau Spa & Wellness Resort
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in The Chateau Spa & Wellness Resort

What are available facilities at The Chateau Spa & Wellness Resort?
There are top facilites at The Chateau Spa & Wellness Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Chateau Spa & Wellness Resort?
The standard check-in time at The Chateau Spa & Wellness Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Chateau Spa & Wellness Resort provide breakfast?
Yes, The Chateau Spa & Wellness Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Chateau Spa & Wellness Resort

9.0
Exceptional
From 192 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

8.4

Service and Facilites

9.4

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Traveler Reviews The Chateau Spa & Wellness Resort

Number of reviews per page
20
40
Top reviews
Muhammad Faiz
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.
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sandi
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big
Yong Ting Mark
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
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Mark
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Kala
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Hope they continue maintaining the place
terence
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Nice to relax
Kar Wein
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
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Mohd azlin
icon-Business Family
Business Family
10.0
/10
Reviewed 141 week(s) ago

Expedia Group verified review

Good property,suggest to all
Peng Chon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Thioh
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 176 week(s) ago

Expedia Group verified review

Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
KAI THONG
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 187 week(s) ago

Expedia Group verified review

This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
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NIN
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

Highly recommended
Loy
8.0
/10
Reviewed 198 week(s) ago

Hotels.com verified review

Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
farah
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 240 week(s) ago

Hotels.com verified review

The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.
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Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 242 week(s) ago

Expedia Group verified review

e stato bellissimo! molto piacevole! in mezzo alla natura...
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 243 week(s) ago

Hotels.com verified review

Excellent stay and facilities. Had some minor issue during check-in where the room booked wasn’t available but no prior notification. Unpleasant surprise but the Manager, Mark and Jacqueline managed to resolve it. Overall, will return as very warm and excellent customer service.
Fahri Zaini
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 294 week(s) ago

Hotels.com verified review

Good Nothing much to do but relax and finish a book. Restaurants are way too expensive, no wonder it was empty the while day. For lunch we drove down to Janda Baik and For Dinner we walked to Colmar Tropical that was walking distance and the price of food was slightly lower. Management should think about major reduce in the food price. By the way the Breakfast was OK same meal on Saturday Morning and Sunday Morning, The Fried Bee Hoon was tasteless its like Bee Hoon fried with Chili's.
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KS
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 296 week(s) ago

Expedia Group verified review

Low water pressure and property needs an upgrade. Colmar French villa was a disappointment.
Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 297 week(s) ago

Expedia Group verified review

Service is excellent, all staff VERY well trained. Highly recommended.
Cheryl
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 298 week(s) ago

Expedia Group verified review

Clean, quiet, relax. Good food and good service
Number of reviews per page
20
40

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Exterior 4 The Chateau Spa & Wellness Resort

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