THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8.8
/10
Very Good
1,655 reviews

What Guests Say About Their Stay

Room Space (27)
Bedroom (26)
Distance To City Center (25)
Ambiance (22)
I***l
8.5
/ 10
Our 5-night stay in a two-bedroom unit was pleasant. The breakfast menu was great, the room was neat and clean, and the location in the city center made it easy to access everywhere. The infinity pool and its view from the skydeck were awesome. Overall, it was a pleasant experience.
Faiz Negara
9.4
/ 10
Good hotel staycation in KL. Hopefully the buffet breakfast will be back soon as kids love the food although it's only a la carte and not much choices during this covid period. Will definitely come back!
Diem a.
9.7
/ 10
It’s extremely wonderful to stay here. Nice service and view. Free swimming pool and gym
Efren T.
9.7
/ 10
Nice view of Petronas Tower and KL Tower while swimming at their infinity pool. Complete room amenities with kitchen and washing machine. Great for long term stay.
Desi S.
9.7
/ 10
Nice place to stay, really enjoy the room and an infinity pool. Thanks
In the Area
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1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Face Suites Kuala Lumpur THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is located in area / city Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

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1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior 2 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Discover More About THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Overview of THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Nestled in the heart of Kuala Lumpur City Centre, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers a luxurious urban retreat with stunning views and unparalleled convenience. Its modern design and sophisticated ambiance create a memorable experience for every guest.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) boasts a prime location near iconic landmarks such as the Petronas Twin Towers and KL Tower, offering easy access to the city's vibrant attractions. Situated in the Golden Triangle, guests can enjoy world-class shopping, dining, and entertainment options just steps away. With excellent connectivity to public transportation, exploring Kuala Lumpur is effortless.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) caters to discerning travelers seeking a blend of comfort and style. Whether you're a solo adventurer, a couple on a romantic getaway, or a family on vacation, its spacious suites and top-notch amenities ensure a relaxing and enjoyable stay. Business travelers will also appreciate the hotel's convenient location and well-equipped facilities.

The style and atmosphere of THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) are characterized by contemporary elegance and sophistication. The suites are meticulously designed with modern furnishings and luxurious finishes, providing a serene sanctuary amidst the bustling city. The hotel exudes an air of exclusivity and refinement, making it an ideal choice for those seeking a premium experience.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Facilities

Featuring 100 rooms in total, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Available Room Types

Guests can choose from a variety of luxurious suites, each designed to provide the ultimate in comfort and style. Options include studio suites, one-bedroom suites, two-bedroom suites, and even larger penthouse suites, catering to a wide range of needs and preferences. Each suite features modern amenities such as a fully equipped kitchenette, a spacious living area, and a private bathroom with premium toiletries.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers a sophisticated and tranquil atmosphere, perfect for relaxation and rejuvenation. While not a party-centric hotel, it provides a welcoming environment for guests to unwind and enjoy their stay. The vibe is generally upscale and refined, with an emphasis on providing exceptional service and comfort.

You'll find a diverse mix of guests at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur), including international travelers, families, and business executives. The hotel's spacious suites and convenient location make it a popular choice for both short and long-term stays. Guests appreciate the privacy and exclusivity that THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers.

While THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) doesn't typically organize structured activities or tours, the concierge is readily available to provide personalized recommendations and assist with booking excursions and experiences in Kuala Lumpur. Guests can also take advantage of the hotel's fitness center, swimming pool, and spa facilities.

Guests are expected to maintain a respectful and considerate demeanor towards other guests and hotel staff. Standard hotel etiquette applies, including adhering to noise restrictions and respecting the privacy of others. It's also important to be mindful of local customs and traditions during your stay.

How to Get to THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

The nearest train stations to THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) are the KLCC LRT station and the Bukit Nanas Monorail station. Both stations are conveniently located within walking distance, providing easy access to various parts of the city.

For those arriving by taxi or ride-hailing services, simply provide the driver with the hotel's address. The journey from Kuala Lumpur International Airport (KLIA) typically takes around 45 minutes to an hour, depending on traffic conditions. It is advisable to use a reputable ride-hailing service or a metered taxi to ensure a fair fare.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is strategically located within walking distance of major attractions such as the Petronas Twin Towers, KLCC Park, and the Pavilion Kuala Lumpur shopping mall. The surrounding area is easily navigable on foot, allowing you to explore the city's landmarks and hidden gems at your own pace.

Food Near THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) does not serve breakfast, but the surrounding area offers a plethora of dining options to suit every palate. From local street food to international cuisine, you'll find something to satisfy your cravings.

Each suite at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is equipped with a fully equipped kitchenette, allowing guests to prepare their own meals. There are also several supermarkets and convenience stores nearby where you can purchase groceries and other essentials. This is a great option for those who prefer to cook their own meals or have specific dietary requirements.

Within walking distance of THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur), you'll find a wide array of restaurants and cafes to choose from. Popular options include Madam Kwan's for authentic Malaysian cuisine, Nobu Kuala Lumpur for upscale Japanese dining, and various cafes in the KLCC area for a quick bite or a cup of coffee.

Things to Do Around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is ideally situated for exploring Kuala Lumpur's top attractions. The Petronas Twin Towers are a must-see, offering breathtaking views of the city skyline. KLCC Park is a great place to relax and enjoy the outdoors, while the Pavilion Kuala Lumpur shopping mall is a shopper's paradise.

Other nearby attractions include Aquaria KLCC, a world-class aquarium, and the Islamic Arts Museum Malaysia, which showcases a stunning collection of Islamic art and artifacts. For a taste of local culture, visit the Central Market or explore the historic streets of Chinatown.

For solo travelers, a visit to the Petronas Twin Towers and a stroll through KLCC Park are highly recommended. Group travelers can enjoy a day trip to the Batu Caves, a popular Hindu shrine, or explore the vibrant street art scene in Bukit Bintang.

Why THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is Popular Among Travelers

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is popular among travelers for its spacious and luxurious suites, its prime location in the heart of Kuala Lumpur, and its exceptional service. The hotel's modern amenities, stunning views, and convenient access to attractions also contribute to its popularity.

Tips for First-Time Visitors

For solo travelers, a studio suite is a great option, offering ample space and privacy. Families or groups may prefer a one-bedroom or two-bedroom suite for added comfort and convenience. Consider booking a suite with a view of the Petronas Twin Towers for an unforgettable experience.

When packing for your stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur), be sure to bring comfortable shoes for exploring the city, as well as light clothing suitable for the tropical climate. Don't forget to pack sunscreen, insect repellent, and a universal adapter for your electronic devices. A light jacket or sweater may be useful for air-conditioned spaces.

English is widely spoken in Kuala Lumpur, so communication shouldn't be a problem. However, learning a few basic Malay phrases can be helpful and appreciated by locals. A simple "Terima kasih" (thank you) can go a long way.

When staying in Kuala Lumpur, it's important to be respectful of local customs and traditions. Dress modestly when visiting religious sites, and avoid public displays of affection. It's also customary to remove your shoes before entering someone's home. Be mindful of local etiquette and customs to ensure a pleasant and respectful experience.

Best Time to Stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

The best time to visit Kuala Lumpur is during the dry season, which typically runs from May to September. During this time, the weather is generally sunny and pleasant, making it ideal for exploring the city's outdoor attractions. However, Kuala Lumpur is a year-round destination, and each season offers its own unique charm.

Kuala Lumpur hosts a variety of festivals and events throughout the year, including the Malaysia Mega Sale Carnival in July and August, and the Kuala Lumpur Fashion Week in August. If you're planning to attend a specific event, be sure to book your accommodation well in advance. Consider checking the local events calendar to see what's happening during your visit.

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All facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Bar, Cafe and Lounge THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bar, Cafe and Lounge
Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Lobby
Exterior THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior
Bedroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bedroom
In-room Bathroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
In-room Bathroom

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • Restaurant with AC
  • Breakfast (surcharge)
  • Cafe

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool sun loungers

Transportation

  • Parking with surcharge
  • Secure parking

Connectivity

  • Internet point
  • WiFi (surcharge)

Nearby Facilities

  • ATM/Banking
  • Supermarket

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 13-5-2025 to 16-5-2025.

General Check-in Instructions

Guest must be 21 years old and above only to be allow for check-in.
Miscellaneous/security deposit is required upon check-in by credit card or cash. The amount collected will be minimum MYR300.00nett - MYR500.00NET (refundable) per room either by credit card or cash. Credit Card release clause within/more or less 14 working days and Debit card release clause within/more or less 30 working days. Cardholders have the right to DISPUTE OR REVOKE the transaction with the bank issuer if the amount is still holding, which may lead to the bank issuer contacting the merchant and requesting the hold be removed.
Smoking or organizing any kind of party or gathering are not allowed in the room, compressor room or Sky Deck. When smoking / bad room condition occurs during your stay RM500 Cleaning Fee will be billed to your account.
We regret to inform you that our swimming pool and Sky deck will be temporarily closed and inaccessible due to rectification works on the PLATINUM signage. Date: Tuesday, May 13th,2025 Time: 7:00 a.m Until Date: Friday, May 16th, 2025 Time: 6.00 p.m During this time, the swimming pool and Sky deck will be inaccessible.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
100
Number of floors in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
51
Another facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bathtub, Cable TV, Desk, Hairdryer, In-room safe

Frequently asked question in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

What are available facilities at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)?
There are top facilites at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)?
The standard check-in time at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is starting from From 15:00 while the latest check-out time is at Before 12:00
Does THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provide breakfast?
Yes, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8.8
Very Good
From 1,655 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.2

Service and Facilites

8.6

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Traveler Reviews THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Number of reviews per page
20
40
Top reviews
Rudy
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation
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Melissa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
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Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
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Changsheng
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
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Nicole
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
khaled
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Clean , nice staff , elevator is an issue specially at peak time of checkout
Christopher Hans
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.
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Deante
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
Klaus
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!
claudia
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Love the location, love the suite ….overall ….manifique
kongkiat
icon-Leisure
Leisure
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

the room which i stayed was a little dark not new
Ratha
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

large room
Rory
icon-Leisure
Leisure
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
Moynul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Excellent stay Our suite was superb. Very large and spacious. Bukit Nanas metro line also within walking distance. Over happy and would return
Poh Choo
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Other than the long wait for check in and the lift, a wonderful stay with my family
Rory
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
Rory
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

I have stayed at Face apartments a number of times and have always received excellent service
Jiaxin
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
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Shlomi Shlomo
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Not as nice, as advertised! Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there! Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable. The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second. Staff are friendly and helpful. NON of my Expedia VIP status were acknowledged! Overall, it is not a bad place, but it was way too busy for me…
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Shahriman Ariffin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
Number of reviews per page
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Bedroom 4 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

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