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THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8.8
/10
Very Good
2,334 reviews

What Guests Say About Their Stay

Room Space (29)
Bedroom (28)
Distance To City Center (27)
Bathroom (24)
I***l
8.5
/ 10
Our 5-night stay in a two-bedroom unit was pleasant. The breakfast menu was great, the room was neat and clean, and the location in the city center made it easy to access everywhere. The infinity pool and its view from the skydeck were awesome. Overall, it was a pleasant experience.
Faiz Negara
9.4
/ 10
Good hotel staycation in KL. Hopefully the buffet breakfast will be back soon as kids love the food although it's only a la carte and not much choices during this covid period. Will definitely come back!
Diem a.
9.7
/ 10
It’s extremely wonderful to stay here. Nice service and view. Free swimming pool and gym
Efren T.
9.7
/ 10
Nice view of Petronas Tower and KL Tower while swimming at their infinity pool. Complete room amenities with kitchen and washing machine. Great for long term stay.
Desi S.
9.7
/ 10
Nice place to stay, really enjoy the room and an infinity pool. Thanks
In the Area
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1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk

Family-friendly Facilities

Children pool
Supermarket
Laundry service
note: hotel was previously named The Face Suites Kuala Lumpur THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is located in area / city Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
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Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior 2 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Discover More About THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Overview of THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur), previously known as The Face Suites Kuala Lumpur, offers a blend of modern design and comfortable living in the heart of Kuala Lumpur. The hotel exudes a sophisticated yet welcoming atmosphere, making it an ideal choice for both short and extended stays. The surrounding neighbourhood is vibrant and bustling, with a mix of residential and commercial areas, providing a true taste of city life.

Located within easy reach of major city attractions and business districts, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provides excellent accessibility. Public transport options are readily available, allowing guests to explore Kuala Lumpur with ease. The hotel's strategic location ensures that guests can quickly access key landmarks and cultural sites.

What sets THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) apart is its commitment to providing a seamless experience, combining comfort, convenience, and affordability. Whether you're travelling for business or leisure, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers a relaxing retreat from the city's hustle and bustle.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Facilities

Featuring 100 rooms in total, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The facilities at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) cater to a diverse range of guests. Families can enjoy spacious suites and kid-friendly amenities, while digital nomads will appreciate the high-speed internet and comfortable workspaces. Groups can take advantage of communal areas for socialising, and leisure travellers will find plenty of opportunities to relax and unwind.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed with comfort in mind, featuring high-speed Wi-Fi, dedicated workspaces, plush bedding, and modern bathrooms. In-room conveniences such as coffee makers and mini-fridges add to the overall comfort and convenience of your stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Expect a vibrant yet relaxed ambience at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur). The hotel is known for its social atmosphere, with common spaces designed to encourage interaction among guests. Mornings are typically quiet and peaceful, perfect for enjoying a leisurely breakfast, while evenings come alive with guests gathering in the lounge areas.

While specific tours may vary, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) often partners with local providers to offer curated experiences. These might include city sightseeing tours, culinary adventures, or cultural excursions.

For a smooth check-in, have your booking confirmation and identification ready. Be mindful of local customs and etiquette, such as dressing modestly when visiting religious sites. Tipping is not mandatory but is always appreciated for good service. A useful tip is to download a ride-hailing app for convenient transportation around the city.

How to Get to THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Kuala Lumpur International Airport (KLIA) is the primary airport serving the city. From the airport, you can reach THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) in approximately 45-60 minutes by taxi or ride-hailing service, depending on traffic conditions. There are also affordable bus connections to the city centre, followed by a short taxi or train ride to the hotel.

The city's central train station provides connections to various parts of Kuala Lumpur. From the station, you can take a short taxi ride or use the local train network to reach THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur).

Food Near THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

While THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) may offer breakfast options or a selection of drinks, there are plenty of dining options in the surrounding area. Numerous cafs and restaurants cater to various tastes and budgets. Convenience stores are also nearby for quick snacks and essentials.

For a taste of local flavours, try nasi lemak (coconut rice with accompaniments) or satay (grilled meat skewers). Budget-friendly options include street food stalls offering delicious and affordable meals. Mid-range restaurants serve a variety of Malaysian and international cuisines.

Things to Do Around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Located in a prime area, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is close to many key attractions. A historic temple is within walking distance, offering a glimpse into the city's rich cultural heritage. A lively night market provides an opportunity to experience local street food and shopping.

A riverside park offers a tranquil escape from the city's hustle and bustle. For a one-day walkable highlights tour, consider visiting the iconic Petronas Twin Towers, exploring the bustling Bukit Bintang shopping district, and enjoying the vibrant atmosphere of a nearby cultural centre.

For a two-day extended stay, venture further afield to explore the Batu Caves, a series of caves and temples set into a limestone hill. In the evening, enjoy the city's vibrant nightlife with rooftop bars and live music venues.

Why THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is Popular Among Travellers

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is popular among travellers for its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the hotel's friendly staff and well-maintained facilities. The hotel offers excellent value for money, providing a unique and memorable experience without breaking the bank.

Tips for First-Time Visitors

For solo travellers or couples, a standard room may suffice, while families may prefer a larger suite with more space. When packing, consider the tropical climate and bring lightweight, breathable clothing. An adaptor may be needed for electronic devices.

Be aware of local customs and etiquette, such as removing your shoes before entering religious sites. The common languages spoken are Malay and English, so communication is generally easy. It's always a good idea to learn a few basic Malay phrases.

For safety, be aware of your surroundings and avoid walking alone in poorly lit areas at night. Keep your valuables secure and be cautious of scams.

Best Time to Stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

The best time to stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) depends on your preferences. The peak season is typically during school holidays and major festivals, when prices may be higher and crowds are larger. The off-peak season offers lower prices and fewer crowds, but some attractions may have limited hours.

The weather in Kuala Lumpur is generally hot and humid year-round, with occasional rain showers. The dry season, from May to September, is often considered the best time to visit. Consider planning your trip around local events and festivals for a unique cultural experience.

For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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All facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Bar, Cafe and Lounge THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bar, Cafe and Lounge
Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Lobby
Exterior THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior
Bedroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bedroom
In-room Bathroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
In-room Bathroom

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • Restaurant with AC
  • Breakfast (surcharge)
  • Cafe

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool sun loungers

Transportation

  • Parking with surcharge
  • Secure parking

Connectivity

  • Internet point
  • WiFi (surcharge)

Nearby Facilities

  • ATM/Banking
  • Supermarket

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 9-9-2025 to 12-9-2025.

General Check-in Instructions

Guest must be 21 years old and above only to be allow for check-in.
Miscellaneous/security deposit is required upon check-in by credit card or cash. The amount collected will be minimum MYR300.00nett - MYR500.00NET (refundable) per room either by credit card or cash. Credit Card release clause within/more or less 14 working days and Debit card release clause within/more or less 30 working days. Cardholders have the right to DISPUTE OR REVOKE the transaction with the bank issuer if the amount is still holding, which may lead to the bank issuer contacting the merchant and requesting the hold be removed.
Smoking or organizing any kind of party or gathering are not allowed in the room, compressor room or Sky Deck. When smoking / bad room condition occurs during your stay RM500 Cleaning Fee will be billed to your account.
We regret to inform you that our swimming pool will be temporarily closed for maintenance from: Date: Tuesday, 09 September 2025 until Date: Thursday, 12 September 2025 During this time, both the adult and wading pools will be inaccessible.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
100
Number of floors in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
51
Another facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bathtub, Cable TV, Desk, Hairdryer, In-room safe

Frequently asked question in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

What are available facilities at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)?
There are top facilites at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)?
The standard check-in time at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is starting from From 15:00 while the latest check-out time is at Before 12:00
Does THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provide breakfast?
Yes, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) have?
THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is a 5.0-star hotel.
How many floors does THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) have?
THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) has 51 floors.
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More Reviews from Other Guests in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8.8
Very Good
From 1,655 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.2

Service and Facilites

8.6

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Traveler Reviews THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Number of reviews per page
20
40
Top reviews
Yetunde
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta
Lim Ting
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises
Tan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!
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Anthony
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room. But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.
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Roshni
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point. Location was nice but there was very visible wear in the room which were also not well cleaned. Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property. Absolutely would not stay here again in KL
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Elijah
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.
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Muni
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Overall a decent place to stay if having a short visit.
BONNA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Love the hotel and room is great, lots of room for the three of us. Wish they didn’t charge us for the deposit which we still haven’t received it back.
Rudy
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation
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Melissa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
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Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
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Changsheng
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
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Nicole
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
khaled
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean , nice staff , elevator is an issue specially at peak time of checkout
Christopher Hans
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.
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Deante
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
Klaus
icon-Business
Business
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!
claudia
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Love the location, love the suite ….overall ….manifique
kongkiat
icon-Leisure
Leisure
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

the room which i stayed was a little dark not new
Ratha
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

large room
Number of reviews per page
20
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Bedroom 4 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.