The Magellan Sutera

Resorts
8.4
/10
Very Good
1,146 reviews

What Guests Say About Their Stay

Hidayah
10.0
/ 10
Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money
Ronald
10.0
/ 10
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
SHEA CHIN
10.0
/ 10
Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
In the Area
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1 Sutera Harbour Boulevard Kota Kinabalu, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named The Magellan Sutera Resort The Magellan Sutera is located in area / city Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Magellan Sutera

1 Sutera Harbour Boulevard Kota Kinabalu, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
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Lobby The Magellan Sutera
Lobby 2 The Magellan Sutera

Discover More About The Magellan Sutera

Overview of The Magellan Sutera

Discover the unique charm of The Magellan Sutera, a premier destination offering a blend of luxury and comfort. Nestled in a prime location within Kota Kinabalu, The Magellan Sutera provides easy access to the city's vibrant attractions and essential transport links.

Location and Accessibility

The Magellan Sutera is strategically located near the city center, making it an ideal base for exploring nearby landmarks like the Sabah State Museum and the Kota Kinabalu City Mosque. With taxi services readily available, getting around is a breeze. Whether you're planning to visit historical sites or enjoy the local nightlife, The Magellan Sutera's location ensures you're never far from the action.

Ideal for Whom?

The Magellan Sutera caters to a diverse range of guests, from solo adventurers to families seeking a memorable getaway. Its sophisticated ambience and comprehensive facilities make it perfect for both leisure and business travellers. Whether you're looking for a relaxing retreat or a productive work environment, The Magellan Sutera provides the perfect setting.

Style and Atmosphere

Experience the refined style and welcoming atmosphere of The Magellan Sutera. The elegant décor and attentive service create a sophisticated yet comfortable environment. From the stylish lobby to the well-appointed rooms, every detail is designed to enhance your stay.

The Magellan Sutera

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at The Magellan Sutera

Featuring 456 rooms in total, The Magellan Sutera offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Room Types

The Magellan Sutera offers a variety of room types to suit different needs and preferences. Choose from elegantly designed standard rooms, spacious suites, or family-friendly connecting rooms. Each room is equipped with modern amenities to ensure a comfortable and relaxing stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

The Magellan Sutera Facilities

Expect a sophisticated and tranquil ambience at The Magellan Sutera. The hotel is known for its stunning ocean views and lush surroundings, making it an ideal choice for guests seeking relaxation and privacy.

Guest Profile

The Magellan Sutera typically attracts a mix of international guests, business travellers, and families. The hotel's upscale amenities and convenient location make it a popular choice for those seeking a premium experience.

Activities and Events

While The Magellan Sutera focuses on providing a relaxing stay, it also offers occasional events and activities for guests. Check with the concierge for information on any special events or city tours that may be organised during your stay.

House Rules and Etiquette

Guests are expected to adhere to standard hotel etiquette, including respecting quiet hours and maintaining a clean and orderly environment. Specific house rules are available at the reception desk.

How to Get to The Magellan Sutera

Reaching The Magellan Sutera is straightforward, with several convenient transportation options available.

Transportation Hubs

Kota Kinabalu International Airport is easily accessible by taxi. Additionally, the city's main bus terminal is located within a reasonable distance, providing easy access to the hotel.

Directions

For taxi users, simply provide the hotel's name and address. The drivers are generally familiar with the location. If you prefer public transport, detailed directions from the nearest stations are available at the information desk.

Walking Distance

The Magellan Sutera is conveniently located within a short distance of several major attractions and neighbourhoods. Explore the local area on foot to discover hidden gems and enjoy the city's vibrant atmosphere.

Food Near The Magellan Sutera

Enjoy a variety of dining options near The Magellan Sutera, catering to different tastes and preferences.

On-Site Dining

The Magellan Sutera offers multiple on-site dining options, including restaurants serving local and international cuisine. For other meals, explore the numerous dining options in the surrounding area.

Self-Catering

While The Magellan Sutera may not offer extensive kitchen facilities for self-catering, nearby convenience stores provide easy access to snacks and beverages.

Recommended Dining

Discover a range of cafes and restaurants within walking distance of The Magellan Sutera. From local eateries to international cuisine, there's something to satisfy every palate.

Things to Do Around The Magellan Sutera

Explore the many attractions and activities near The Magellan Sutera, offering something for every interest.

Nearby Attractions

Visit popular tourist attractions located just a short distance from The Magellan Sutera. Explore historical sites, museums, and cultural landmarks to immerse yourself in the city's rich heritage, such as the Tanjung Aru Beach and the Sabah State Museum.

Nightlife and Culture

Experience the city's vibrant nightlife and cultural scene. Discover night markets and cultural spots, offering a diverse range of entertainment options.

Itinerary Suggestions

Plan your perfect itinerary with suggestions for solo or group travellers. Whether you're interested in historical tours, culinary experiences, or outdoor adventures, there's something for everyone near The Magellan Sutera.

Why The Magellan Sutera is Popular Among Travelers

The Magellan Sutera is a popular choice among travellers due to its prime location, luxurious amenities, and exceptional service. Its sophisticated ambience and convenient access to local attractions make it an ideal base for exploring the city.

Tips for First-Time Visitors

Make the most of your stay at The Magellan Sutera with these helpful tips for first-time visitors.

Room Choice

Consider your travel style when choosing a room. Solo travellers may prefer a standard room, while families may opt for a spacious suite or connecting rooms.

What to Pack

Pack comfortable clothing and shoes for exploring the city. Don't forget essential toiletries and any personal items you may need during your stay.

Language and Customs

English is widely spoken at The Magellan Sutera. Familiarise yourself with local customs to enhance your experience and show respect for the local culture.

Best Time to Stay at The Magellan Sutera

Plan your visit to The Magellan Sutera during the best time of year to enjoy optimal weather and avoid peak crowds.

Seasonal Advice

Consider the seasonal weather when planning your trip. The dry season, typically from March to September, offers the best conditions for outdoor activities. The off-season often offers perks such as lower prices and fewer crowds.

Event-Based Travel

Check for local festivals and events that may coincide with your visit. School holidays and special celebrations can impact availability and prices, so plan accordingly.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
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Join thousands of happy travellers who have planned their dream holidays with Traveloka! Whether you're booking flights, finding the perfect hotel, or discovering exciting activities — it's all just a tap away. Download the Traveloka app today and enjoy a stress-free travel experience!

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in The Magellan Sutera

Bar, Cafe and Lounge The Magellan Sutera
Bar, Cafe and Lounge
Swimming Pool The Magellan Sutera
Swimming Pool
Entertainment Facility The Magellan Sutera
Entertainment Facility
Fitness Center The Magellan Sutera
Fitness Center
Common Space The Magellan Sutera
Common Space

Hotel Services

  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

Sports and Recreations

  • Badminton
  • Billiard
  • Bowling alley
  • Fitness center
  • Game room
  • Golf
  • Golf course
  • Golf desk
  • Outdoor tennis court
  • Squash
  • Table tennis
  • Tennis

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Karaoke
  • Marina
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Private beach
  • Sauna
  • Spa

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Buffet dinner
  • Poolside bar

Transportation

  • Secure parking
  • Shopping center shuttle
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Business Facilities

  • Business center
  • Meeting facilities

Kids and Pets

  • Babysitting with surcharge
  • CRIBS

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in The Magellan Sutera

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.

Facility

Al Fresco Restaurant closed temporarily from 22-9-2025 to 5-12-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Magellan Sutera
456
Number of floors in The Magellan Sutera
5
Another facilities in The Magellan Sutera
Concierge, Money changer, Doorman, Express check-in, Express check-out

Frequently asked question in The Magellan Sutera

What are available facilities at The Magellan Sutera?
There are top facilites at The Magellan Sutera such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Magellan Sutera?
The standard check-in time at The Magellan Sutera is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Magellan Sutera provide breakfast?
Yes, The Magellan Sutera provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Magellan Sutera have?
The Magellan Sutera is a 5.0-star hotel.
How many floors does The Magellan Sutera have?
The Magellan Sutera has 5 floors.
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More Reviews from Other Guests in The Magellan Sutera

Overall Ratings & Reviews The Magellan Sutera

Traveloka (158)
Other sources (988)
8.4
Very Good
From 988 reviews
Cleanliness

8.2

Room Comfort

8.6

Location

9.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Magellan Sutera

Number of reviews per page
20
40
Top reviews
Faith
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This place is fine but I’d say very much surface style over substance.
Hidayah
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money
Carla
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Lovely staff, beautiful location and comfortable, clean room
Jacquie
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great room, great view. Lots of dining options. Pools not crowded.
Charlaine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Beautiful property with amazing views of the ocean. Lovely private beach within the resort which is ideal for children. The hotel staff were courteous, welcoming and ever ready to assist. True Sabahan hospitality!
Zainab
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Staff not really friendly
Amos
icon-Business
Business
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Great hotel but 1 of the worse receptionist i've met. Most were great just 1 of them which I think is not experienced. Would not go back again.
Ze
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Jihyun
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
James
icon-Leisure
Leisure
8.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
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Ronald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
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Pg Hj Mohd Noor Mashadi Bin Pg Hj
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

I found water leak from the bathroom to our bed area. #6217
Rajapillai
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Magellan Club breakfast and high tea
Siswati
8.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
Read More
carl-johan
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Amy
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.
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Lee Ming
icon-Leisure
Leisure
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Nice sea view.
SHEA CHIN
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
Anna
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Magellan Sutera

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Magellan Sutera

Traveloka (158)
Other sources (988)
8.4
Very Good
From 988 reviews
Cleanliness

8.2

Room Comfort

8.6

Location

9.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Magellan Sutera

Number of reviews per page
20
40
Top reviews
Faith
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This place is fine but I’d say very much surface style over substance.
Hidayah
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money
Carla
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Lovely staff, beautiful location and comfortable, clean room
Jacquie
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great room, great view. Lots of dining options. Pools not crowded.
Charlaine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Beautiful property with amazing views of the ocean. Lovely private beach within the resort which is ideal for children. The hotel staff were courteous, welcoming and ever ready to assist. True Sabahan hospitality!
Zainab
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Staff not really friendly
Amos
icon-Business
Business
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Great hotel but 1 of the worse receptionist i've met. Most were great just 1 of them which I think is not experienced. Would not go back again.
Ze
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Jihyun
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
James
icon-Leisure
Leisure
8.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Read More
Ronald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Read More
Pg Hj Mohd Noor Mashadi Bin Pg Hj
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

I found water leak from the bathroom to our bed area. #6217
Rajapillai
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Magellan Club breakfast and high tea
Siswati
8.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
Read More
carl-johan
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Amy
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.
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Lee Ming
icon-Leisure
Leisure
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Nice sea view.
SHEA CHIN
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
Anna
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
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