Thistle Johor Bahru

Pleasant experience my family & I. Recommend tourist who which to stay in JB

I was there for business travel. the location so perfect because it's near to shopping mall and Sultanah Aminah Hospital. The minus point is their breakfast spread too few and lack of floor staff to attend to customer needs.

I arrived at 2:00pm, the officer told us to wait till 3:00pm then only can check in. I have stay here for quite few times for last few months but I do not know they have this kind of rules, maybe is new. I sit at the sofa and wait and wait, strange thing is I saw other customer can get their keys earlier and go up for check in, why? Are they special or what? Ridiculous, I still wait and wait finally 3:pm, I talk to the office for key card to check in. They the officer said they still haven’t finished checking the room? Waited for one hour for nothing? Not even prepared my room? Then I continued to wait another half and hour only they gave us the keys for us to check in. This is bad experience really spoil my holidays weekend mood.

The room was a bit old. Our toilet could not be flushed properly. We were told to wait for 10 minutes when we went for breakfast as the restaurant was full, and there was not enough staffs/waiters to clear the table when we finally had our seats. Coffee cups and food were not refilled immediately.

Water stagnant in the bath tub, something is blocking the water flow. The toilet is not well maintained. Carpet in the room so dirty. Breakfast not so good.

Stay over Hari Ray Holiday for 3 nights 14-17 Jun 18 at Sea-view Deluxe room - 1121. Email before my check-in see if they have any promo buffet for Ramadan, well I never received any updates despite I hear from their reservation team on my room request – Non-smoking room only. Upon arrival in late afternoon, the Bell-uncles are very friendly with smiling faces welcoming us when we alighted from the taxi..(always without fail when we leave or return to hotel after check-in) When I enter into the lobby ourselves without the need of help. Left is a row of couches (about 4 each 3-4 seats) and quite a few families members are already sitting there, seems waiting.. and staircase down is where you will have your breakfast and dinner buffet. I saw the buffet spread there. On the right is a row of “counters’ with no body no signage. After a while I saw a man wearing a coat standing at one of the “counter” so I faster walk over to ask him if this is the right place for me to check-in. Bingo!..behind me started to have long Queue. My passport was asked to be copy, ok this is norm. I need to pay the tourism tax of RM10/night so total is RM 30. I gave RM100 so I expected to have change. “So madam, I received RM100 from you for the tourism tax..””Huh, I thought its only RM30, how come is RM100?” He replied me because he does not have change. OMG.. So we tried our best to dig out exact RM30 to pay him.. next he tell me he will only assign ONE room key simply because “too many guests”.. ok I accepted. So we find our ways to lifts after we got the key as there only few lifts and will sure be packed later. Security is there, you need to tap your room key in order to press your floor. I stay at Room 1121. OMG.. too pungent – smell of mangoes.. at corridor walkway. Room is carpeted but got a damp smell when we enter. Rooms looks repainted, nice sea-view (facing KFC), oh its Hollywood King (02 super-single bed or slightly bigger but not queen, joined together) after we put our baggage, we decided to explore the hotel. So I go toilet first. I saw a small pool of water below the water tank where toilet seat is. Housekeeping no see? No Hand towel for drying hand (came only on 3rd day after makeup room) except a square box of tissue paper ( whole room only 2 and both half filled), full set toiletries and 02 large bath towel and a floor towel that’s all. Hair dryer. Hmm hair in bathtub confirmed not mine ( disappeared on 3rd day too). Dusty at all tiers of the glass shelves (throughout my stay) .. wow so big bathroom only a hook near toilet seat area (02 good quality toilet rolls). Look through glass from bathtub to bed. Green blind if I on the light inside toilet outside on bed will be disturbed for light sleeper. ok we are leaving the room.. WOW the pool of water actually is leaking through to the carpet outside at the corridor!! We can see it clearly only when we open the door - right below the room number when the room lights showing us!! If you did not look down closely, you may step on it. It is either housekeeping never pay attention or can’t be bother or the management are waiting for more complaints about this issue before action taken I don’t know. It looks like happened long long ago.. I only feedback when I checked out.. In room they have 2 glasses and 2 cups with both Green Tea, Lipton bag tea and Nescafe. Well, my cups are chipped off as you can see in pictures. I call the “Knock knock” about this at about 8pm and only next day when I called again about 7pm+ then was finally sent to me after 30mins. TV on wall, quite many channels to see. NO Room Service menu. Can hear outside noise at corridor. 02 small bottles water given daily. Iron in my room, cable looks scary.. Their pillow that makes my shoulder cramps on the last night .. either too low or too high that I had a hard time sleeping , trying to adjust since the first night , always failed.. I never have such bad experience on pillows, I travel quite often tho. the aircon coolness also not constant, cold and off. Water pressure is good but I always hit on the soap tray.. There is a shop at the exit of the hotel back door to car park exit, selling souvenirs, bottle drinks and snacks. The hotel have a gym at basement which is near to the pool. Pool again stated must wear proper attire – T- shirt and short inside pool I saw!! Gym is 24/7 but you need your room card to access in. Breakfast did not try cos do not have good review. Free shuttle to nearby shopping Centre as per schedule but never try. Outside hotel about across the road there are night eateries and also KFC. Over my stay, I do not see many guests .. Overall stay, ok. Will I stay again?

Very poor service. There was no bell boy while I arrive to carry my luggage. The power electricity auto shut off before I check out. Lousy 👎👎👎

We are very happy with the friendly staff

Over all good. Staff also nice, clean but stay for a view days the breakfast menu always same just hope got different menu on the day. When going to johor we will stay here anymore thanks

Lousy quality. Poorly maintained. Inconsistent services. Overpriced such room condition. Housekeeping services is run down