All guests are obliged to below hotel rules once your booking is confirmed.
i. You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits.
ii. All special request such as Early Check-In and Late Check-Out is not guaranteed and strongly subject to hotel’s availability.
iii. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to hotel availability.
iv. Additional fee such as extra bed, food and beverage, telephone, room service etc is handled directly between guest and hotel.
v. Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate.
vi. With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
Pets are NOT allowed.
Smoking is strictly not allowed in this property