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- Accommodation in Altitude at Krystal Grand Cancun - All inclusive
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Altitude at Krystal Grand Cancun - All inclusive
Others
8.0
/10
Very Good
630 reviews
What Guests Say About Their Stay
Raquel
10.0
/ 10
We had a great time, the hotel guide Rosy was incredible helpful. She provided us with valuable information for our stay and make sure we were help. Definitely recommended.
Romulo
10.0
/ 10
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Emily
10.0
/ 10
Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
In the Area
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Boulevard Kukulcan km 8.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Altitude at Krystal Grand Cancun - All inclusive
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Per room per night (excl. taxes & fees)
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What's around Altitude at Krystal Grand Cancun - All inclusive
Boulevard Kukulcan km 8.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About Altitude at Krystal Grand Cancun - All inclusive
Location
Altitude at Krystal Grand Cancun - All inclusive is a accommodation in a good neighborhood, which is located at Benito Juárez.
About Altitude at Krystal Grand Cancun - All inclusive
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Altitude at Krystal Grand Cancun - All inclusive exclusively for you.
Get precious and unforgettable moment during your stay at Altitude at Krystal Grand Cancun - All inclusive.
All facilities in Altitude at Krystal Grand Cancun - All inclusive
Others
Hotel Services
- Laundry service
- Tours
- Newspaper in lobby
- Wedding service
- Luggage storage
- 24-hour Receptionist
- Concierge
Things to Do
- Outdoor pool
- Picnic area
- Garden
- Spa
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
General
- Parking
- Banquet
- Terrace
Sports and Recreations
- Fitness center
- Game room
- Billiard
Kids and Pets
- Babysitting with surcharge
- Supervised childcare
Family-friendly Facilities
- Kids club
- Children pool
Business Facilities
- Meeting rooms
- Business center
Transportation
- Valet parking
Connectivity
- Free WiFi
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Altitude at Krystal Grand Cancun - All inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 79.20 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Altitude at Krystal Grand Cancun - All inclusive | 100 |
Another facilities in Altitude at Krystal Grand Cancun - All inclusive | Laundry service, Tours, Newspaper in lobby, Wedding service, Luggage storage |
Frequently asked question in Altitude at Krystal Grand Cancun - All inclusive
What are available facilities at Altitude at Krystal Grand Cancun - All inclusive?
There are top facilites at Altitude at Krystal Grand Cancun - All inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Altitude at Krystal Grand Cancun - All inclusive?
The standard check-in time at Altitude at Krystal Grand Cancun - All inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Altitude at Krystal Grand Cancun - All inclusive provide breakfast?
Yes, Altitude at Krystal Grand Cancun - All inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Altitude at Krystal Grand Cancun - All inclusive have?
Altitude at Krystal Grand Cancun - All inclusive is a 4.5-star hotel.
How many rooms does Altitude at Krystal Grand Cancun - All inclusive have?
Altitude at Krystal Grand Cancun - All inclusive has 100 rooms in total.
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More Reviews from Other Guests in Altitude at Krystal Grand Cancun - All inclusive
Other sources (630)
8.0
Very Good
From 630 reviews
Cleanliness
8.8
Room Comfort
8.4
Service and Facilites
8.4
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Traveler Reviews Altitude at Krystal Grand Cancun - All inclusive
Number of reviews per page
20
40
Top reviews
Raquel
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We had a great time, the hotel guide Rosy was incredible helpful. She provided us with valuable information for our stay and make sure we were help. Definitely recommended.
Alex
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too.
The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
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Romulo
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Yezenia
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Stayed here a couple nights, the prices for 2 nights was a little over $1200, which in my opinion should get me a decent place, but the hotel was okay. The staff was okay, there were some that were really nice and helpful, others with funky personalities. The food
Emily
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
carols
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel is really nice luxurious the staff all them where really nice the hotel has lots of activities everyday I highly recommend this 10 star for me
Glizandra
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Este hotel nos salvo la vida despues de una mala experiencia en el hotel del lado de la misma cadena (krystal cancun) yo si le aʼnadiria mas opciones al buffet y a las bebidas alcoholicas...despues de las 11pm no hay nada q hacer y solo roomservice disponible, la atencion muy buena,limpio y el area de playa y piscina muy buena,micho sonido en ls habitaciones es lo malo y el aire acondicio ado muy pobre
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SAUL
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great location and great service.
Jesus
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We found us a new place to come back again!!!!
judith
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Yahir makes the best drinks! Overall it was clean and rooms were nice. The swim up bar drinks were not good. Food was decent.
Terrance
with Partner
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
We had the beach view suite the view was amazing the drinks were watered down we had to walk to 7 eleven to buy our drinks the food was ok the wait staff had they good days and bad defiantly not enough staff
Oliver
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Ofelia Angelica
Leisure
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
I loved everything about this property including Excellent customer service.
Teri
Leisure
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The staff was awsome. Everyone was very helpful. We truly enjoyed our stay.
Urcelon
Leisure
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Pros: Beautiful views, corner room with ocean view was beautiful, and staff was very accommodating. Great location, in the middle of everything but at the same time, the hotel gave a resort feel for the moments you just want to stay on the resort and relax.
Cons: AC did not get cold in the room, however, the fan made up for it. Food options were not great at all. Breakfast was good and the hibachi restaurant was great but that's about it!
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Helen
Leisure with Partner
2.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
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Jeffrey Jerel
Leisure with Partner
2.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Music was so loud could not sleep well each night at the party deck. Room was so hot that we could not cool off once in the room. Could not relax in the room. We were always desperate to leave the room and be outside where at least it was breezy. The room was horribly hot because of the a/c not working. The maintenance people could not fix the issue or get us transferred to another room. Desserts were mainly gelatin/jello in each dessert and even the cheesecake was terrible. Do not recommend! Will update if i am refunded!!
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Arie
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Was disappointed at the hotel/facilities for a 4.5 star rating Hotel..
Although the hotel mgr
Sonya
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
Ismael
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Location of the property is great. Food options not so much
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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