BlueBay Grand Esmeralda All Inclusive

Others
6.4
/10
Pleasant
1,056 reviews

What Guests Say About Their Stay

Silvia
10.0
/ 10
Excellente servicio la comida super deliciosa el menu muy variado los meseros super amables y atentos
Jal
10.0
/ 10
Great property, well maintained. Good restaurants, important to download the app right at the beginning of vacation to book a la cart. Very helpful staff.Clean beach and swimming pool made our vacation memorable.
Angèle
10.0
/ 10
The resort and the food were perfect. But just the playa was not beautiful.
In the Area
See Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
BlueBay Grand Esmeralda All Inclusive is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around BlueBay Grand Esmeralda All Inclusive

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Carretera Federal Chetumal, Puerto Juarez Km. 300, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Discover More About BlueBay Grand Esmeralda All Inclusive

Location


BlueBay Grand Esmeralda All Inclusive is located in area / city Solidaridad.

About BlueBay Grand Esmeralda All Inclusive

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The accommodation’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from BlueBay Grand Esmeralda All Inclusive exclusively for you.

Enjoy luxurious treats and incomparable experience by staying at BlueBay Grand Esmeralda All Inclusive.

All facilities in BlueBay Grand Esmeralda All Inclusive

Others BlueBay Grand Esmeralda All Inclusive
Others

Things to Do

  • Shops
  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Garden
  • Beach towel
  • Spa
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

General

  • Smoking area
  • Parking
  • Banquet
  • Terrace

Nearby Facilities

  • Souvenir shop
  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Billiard
  • Tennis court

Food and Drinks

  • Bar
  • Poolside bar
  • Snack bar

Business Facilities

  • Meeting facilities
  • Conference center
  • Meeting rooms

Family-friendly Facilities

  • Kids club
  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in BlueBay Grand Esmeralda All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
15:00 - 00:00 - Before 12:00
Available rooms at BlueBay Grand Esmeralda All Inclusive
979
Number of floors in BlueBay Grand Esmeralda All Inclusive
4
Another facilities in BlueBay Grand Esmeralda All Inclusive
Shops, Beach umbrella, Hot tub, Outdoor pool, Garden

Frequently asked question in BlueBay Grand Esmeralda All Inclusive

What are available facilities at BlueBay Grand Esmeralda All Inclusive?
There are top facilites at BlueBay Grand Esmeralda All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at BlueBay Grand Esmeralda All Inclusive?
The standard check-in time at BlueBay Grand Esmeralda All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in BlueBay Grand Esmeralda All Inclusive

6.4
Pleasant
From 1,056 reviews
Cleanliness

6.8

Room Comfort

7.2

Service and Facilites

7.2

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Traveler Reviews BlueBay Grand Esmeralda All Inclusive

Number of reviews per page
20
40
Top reviews
Amanda
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were great, place clean
Lizza maria
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

From the get go, the check in person didn’t explain the resort nor did he tell me where to go to find my room. I had to figure it out by myself. Then i got a room that literally smelled like sewage water. When i tried to take a shower the smell got worse. The bathroom smelled like a public bathroom (smell of pee). It was impossible to reserve at the steak house. The food was very mediocre on every other restaurant of the resort. The beach was just awful. Everything stank
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Chad
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Sucked
Sean MJ
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Esmeralda is a great property. Been going there for about 6 years now. Food options, beach access, pools, quiet, service is incredible. Shows are fun. It's been evident they have updated property with new coffee bar, golf cart bus service, new shows & events. The pool side chair lounger availability is still an issue. People wake at 6am to save loungers. Seems every year they have less available which causes issues amongst the guests. The tennis court if fun but definitely needs repaired.
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Silvia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellente servicio la comida super deliciosa el menu muy variado los meseros super amables y atentos
Jamie raye
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property itself is dated, but nice. Don't expect 5 star accomodations or top tier hotel looks because it's not that. But, it is clean, peaceful, fun, relaxed and the Staff are all really friendly and hospitable. Go to relax and have a good time. Also, loved the food.
Sean Anthony
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was friendly and helpful the hotel was in disrepair. I had no hot water in my room and the lights kept going out. Not enough chairs around the pool and the beach. Long waits to get into the restaurants to mediocre food. Very little choice and lots of carbohydrates. Were it not for the friendly staff I would give this place a one out of ten.
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Darryl
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

N/A
Maria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The beach is very small, not enough beach chais and a lot of them broken and it needs a lot of updates
James
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Blue Bay Grand Esmeralda had multiple options for dining keeping it varied throughout your stay. Drinks were plentiful and varied as well too which made hanging out by the pools, beach, and bars enjoyable. Housekeeping was also prompt and left the room tidy every time you came back from an activity, an excursion outside the resort, or when getting back from breakfast. The resort was also very walkable from your hotel room to the beach, pools, lobby, or the various restaurants. Each day and night different shows, activities, fairs, and parties were hosted. It made every night fun and different when staying at the resort. Overall, I'll definitely be coming back to this resort the next time I'll be going to Playa Del Carmen.
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Taylor Cheyenne
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I have been to a few all inclusives from a 3-5 star. Im not one to have high expectations when i am going. I go for the sun and relaxation. The rooms are a bit older and dated but this did not affect our stay at all. We are rarely even in the room. I found the beds to be too hard but my friend thought they were fine. Again a preference thing and i am picky with beds so i don't hold that against any place. Room was cleaned daily and we were left fresh towels ever day and fridge stocked every day. Food was all inclusive food. Could always find something at the buffets and never got sick. The staff in the buffets worked very hard and were always so friendly. The a la cartes were decent. We really enjoyed the french. But they were all good and a nice break from the buffets. We had no issues gettinf reservations and uses the app and it was super easy. The beach is probably the one thing id complain about. The is alot of seagrass which makea the water look dirty and smelly. But that is mother nature and nothinf the resort can do about. They were always on top of cleaning it off the beach. We were very impressed withbhow clean the resorts surroundings were. It was a beautiful property. We always saw people working hard and cleaning. The pool was also very clean. I know a ton of people complained about the chair situation. There is a very limited amount of chairs but we would find one between 7-830am daily. For the price we wouls go back for sure. STAFF, POOL AND SUN.
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Sally
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It did not look like the pictures on the website
Dylan
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The patio door was broken so it never locked and it was next to the hallway which anyone could have broken in the front door also was kind of hanging off the hands anyone could break an easily the food was okay, the resort was beautiful
Oscar
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful!!!! Amazing location
Thomas
icon-Business
Business
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I cannot stress enough how terrible my experience was at this hotel. During my stay, a personal item was stolen directly from my room. When I reported it to the hotel staff, their response was shockingly unprofessional and indifferent. They offered no meaningful assistance, took no accountability, and showed little concern for the seriousness of the situation. To make matters worse, I later learned that other guests had also experienced thefts during the same time. Clearly, this is not an isolated incident but part of a larger security issue that the hotel is either unwilling or incapable of addressing. The property itself is in poor condition — outdated, worn down, and poorly maintained. Cleanliness was questionable at best, and the overall environment felt neglected. The food was mediocre, which would’ve been tolerable if everything else wasn’t such a disaster. Unfortunately, it just added to the overall disappointment. I would not recommend this hotel to anyone, under any circumstance. The lack of safety, poor management, and overall decline of the property make it a place to avoid at all costs.
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Jal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great property, well maintained. Good restaurants, important to download the app right at the beginning of vacation to book a la cart. Very helpful staff.Clean beach and swimming pool made our vacation memorable.
Angèle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The resort and the food were perfect. But just the playa was not beautiful.
Daniel James
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The food at the buffet was rarely hot, so people waited for fresh trays to be brought out and then swarmed like vultures to empty it in a matter of seconds, Ignoring the queues and just pushing their way through. You can try the restaurants for a break from the hoards but the food despite being plated and brought to you must avoid seeing heat. I lost my wrist band on day 1. I was close enough to the lobby to pop in and ask them what the cost is if I can't find it. I was told $60 but was then threatened to be detained if I left the lobby to go and look on my own, furious that this was the case considering I had brought this to their attention I asked how I was to look. The concierge called security to come and escort me around, I checked in every few minutes as to where the security was and after 20 minutes of waiting this young lad appeared with a torch, yes, a torch, because this all took so long the sun had now gone down and he resort was dark! Thankfully after looking around the pool with his torch we found the wristband floating at the edge. I took this back to reception and it appeared they had not put the band on correctly! No apology for making me wait, or threatening me, nothing. Just told that this one shouldn't fall off. The carts are useless. Once we were packed and waiting by the stop to be picked up with or luggage it took 35 minutes for a cart to collect us. 4 drove past and just shouted 'no luggages' we had a small carry on. I have run out of room for more.
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Kerry Lynn
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Loved seeing the Coati's and cats. Staff in restaurant and bars were amazing. I wasn't happy with my first room - they moved me right away.
Lilybeth
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Expecting more on mexican food. Not much option.
Number of reviews per page
20
40

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