Hotel Cielo

Hotels
8.6
/10
Very Good
309 reviews

What Guests Say About Their Stay

Kristen

10.0
/ 10
Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!

Gordon

10.0
/ 10
Only thing I would have changed was the curtains. A lot of light came into the room at night.

ADA

10.0
/ 10
This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.
In the Area
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Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Hotel Cielo is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Cielo

Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Discover More About Hotel Cielo

Location


Hotel Cielo is located in area / city Solidaridad.

About Hotel Cielo

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Cielo exclusively for you.

Hotel Cielo is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Cielo is the right place to stay.

All facilities in Hotel Cielo

Others Hotel Cielo
Others

Hotel Services

  • Tours
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Beach umbrella
  • Beach towel
  • Spa
  • Discounted Fitness Center

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Rooftop terrace
  • Terrace

Transportation

  • Area shuttle with surcharge

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Cielo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for cooked-to-order breakfast: approximately MXN 290.00 to 350 for adults, and MXN 150.00 to 300 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Cielo
18
Number of floors in Hotel Cielo
3
Another facilities in Hotel Cielo
Tours, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Hotel Cielo

What are available facilities at Hotel Cielo?
There are top facilites at Hotel Cielo such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Cielo?
The standard check-in time at Hotel Cielo is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Cielo provide breakfast?
Yes, Hotel Cielo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Cielo have?
Hotel Cielo is a 3.5-star hotel.
How many floors does Hotel Cielo have?
Hotel Cielo has 3 floors.
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More Reviews from Other Guests in Hotel Cielo

8.6
Very Good
From 309 reviews
Cleanliness

9.0

Room Comfort

8.0

Location

9.2

Service and Facilites

9.2

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Traveler Reviews Hotel Cielo

Number of reviews per page
20
40
Top reviews
Kristen
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Sean
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location, friendly staff!
Vishnu
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Very good Rooms , next to beach , Staff are friendly staff
Asmaaa
icon-Leisure
Leisure
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10
Read More
Gordon
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Only thing I would have changed was the curtains. A lot of light came into the room at night.
ADA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.
karen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Gladys
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great locqtion great hotel convenience so close to 5 avenue
SANDRA
icon-Leisure
Leisure
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Liked the property overall had all the needed amenities just wished it had a mini fridge
Lorena
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The restaurant across the way was way too loud.
Justin
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.
Ana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

It is great one block to the beach! It is safe! Close to stores and restaurants!
Liliana
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Awesome & location was great! Will come back!
Ruben
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.
Camila
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Super friendly and helpful staff!
Rosalind
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Verified traveler
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.
Tammy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
carmela
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

I really liked this Hotel
zev
10.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.
Number of reviews per page
20
40

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Others 4 Hotel Cielo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 309 reviews
Cleanliness

9.0

Room Comfort

8.0

Location

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Cielo

Number of reviews per page
20
40
Top reviews
Kristen
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Sean
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location, friendly staff!
Vishnu
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Very good Rooms , next to beach , Staff are friendly staff
Asmaaa
icon-Leisure
Leisure
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10
Read More
Gordon
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Only thing I would have changed was the curtains. A lot of light came into the room at night.
ADA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.
karen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Gladys
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great locqtion great hotel convenience so close to 5 avenue
SANDRA
icon-Leisure
Leisure
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Liked the property overall had all the needed amenities just wished it had a mini fridge
Lorena
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The restaurant across the way was way too loud.
Justin
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.
Ana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

It is great one block to the beach! It is safe! Close to stores and restaurants!
Liliana
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Awesome & location was great! Will come back!
Ruben
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.
Camila
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Super friendly and helpful staff!
Rosalind
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Verified traveler
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.
Tammy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
carmela
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

I really liked this Hotel
zev
10.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.
Number of reviews per page
20
40