How many rooms does Hotel Cielo Playa del Carmen have?

Hotel Cielo Playa del Carmen has 18 rooms in total.

Is there parking at Hotel Cielo Playa del Carmen?

Yes, Hotel Cielo Playa del Carmen provides a car park. Please contact the property directly for more details.

What are the guest reviews for Hotel Cielo Playa del Carmen?

Hotel Cielo Playa del Carmen is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Cielo Playa del Carmen

Name: Hotel Cielo Playa del Carmen
Address: Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710, Calle 4norte s/n entre 5ta y 10av - Col, Estado de Quintana Roo, 77710, Mexico
Rating: 8.8

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8.8

/10

Very Good

364 reviews

What Guests Say About Their Stay

Alejandro

10.0

/ 10

Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.

Ritika

10.0

/ 10

We stayed for 4 nights. The staff was amazing and helped replace towels and provide beach towels daily. The place it self was beautiful as well!

Tommy

10.0

/ 10

This is our go to stop in playa! It is always a nice stay, clean and well maintained. Close to 5th Ave but still quiet. Love it!

In the Area

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Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

note: hotel was previously named Hotel Cielo Hotel Cielo Playa del Carmen is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Hotel Cielo Playa del Carmen

Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710

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Discover More About Hotel Cielo Playa del Carmen

note: hotel was previously named Hotel Cielo

Location

Hotel Cielo Playa del Carmen is located in area / city Solidaridad.

About Hotel Cielo Playa del Carmen

From business event to corporate gathering, Hotel Cielo Playa del Carmen provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Cielo Playa del Carmen, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Hotel Cielo Playa del Carmen will also give you a pleasant stay.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Cielo Playa del Carmen is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Cielo Playa del Carmen is the right place to stay.

All facilities in Hotel Cielo Playa del Carmen

Entertainment Facility

Common Space

Lobby

Accommodation Services

Exterior

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist
Concierge

Things to Do

Beach umbrella
Beach towel
Spa

General

Banquet
Rooftop terrace
Terrace

Public Facilities

Smoke-free area
Safety deposit box

Transportation

Area shuttle with surcharge

Food and Drinks

Breakfast

Connectivity

Free WiFi

Accommodation Policy & General Information in Hotel Cielo Playa del Carmen

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Cielo Playa del Carmen	18
Number of floors in Hotel Cielo Playa del Carmen	3
Another facilities in Hotel Cielo Playa del Carmen	Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge, Beach umbrella

Frequently asked question in Hotel Cielo Playa del Carmen

What are available facilities at Hotel Cielo Playa del Carmen?

There are top facilites at Hotel Cielo Playa del Carmen such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Cielo Playa del Carmen?

The standard check-in time at Hotel Cielo Playa del Carmen is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Hotel Cielo Playa del Carmen provide breakfast?

Yes, Hotel Cielo Playa del Carmen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Hotel Cielo Playa del Carmen have?

Hotel Cielo Playa del Carmen is a 3.5-star hotel.

How many floors does Hotel Cielo Playa del Carmen have?

Hotel Cielo Playa del Carmen has 3 floors.

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More Reviews from Other Guests in Hotel Cielo Playa del Carmen

Overall Ratings & Reviews Hotel Cielo Playa del Carmen

Other sources (364)

8.8

Very Good

From 364 reviews

Cleanliness

9.2

Room Comfort

8.2

Location

9.4

Service and Facilites

9.2

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Traveler Reviews Hotel Cielo Playa del Carmen

Number of reviews per page

Top reviews

Alejandro

with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.

teodulo

with Partner

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Na/good

Alicia

with Partner

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

AC kept room clean. Staff was friendly. Only downside is that you can hear all the noise from outside.

Raul

Friends and Family with Friends

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Located right where all the 5ta action is!

Ritika

with Friends

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We stayed for 4 nights. The staff was amazing and helped replace towels and provide beach towels daily. The place it self was beautiful as well!

Tommy

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

This is our go to stop in playa! It is always a nice stay, clean and well maintained. Close to 5th Ave but still quiet. Love it!

Tatum

with Children

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The location of the property was a huge selling point. Central to everything you need, to get yourself access to food, drinks, entertainment, shopping etc. The beach is within walking distance and so are all the other places you'd love to see. The roof top garden/lounge area is ideal for relaxing and enjoying the beautiful scenery of the area, with a direct view of the beautiful beach.

DaVonne

with Friends

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Clean room, great staff, perfect location. The restaurant & 7/11 downstairs was a major plus.

Tiffany

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The food at the hotel restaurant was excelllent. Staff were very helpful. Rooms were cool and AC worked really well. Rooftop is a must see.

Irma

Friends and Family Family

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

I love the location. I love the balcony. I like the view.

HAKWOO

with Children

8.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

I booked this hotel because it provided 3 beds. Room was clean and big enough for 2 adults and 2 teens. Air conditioning was working well, but there was no fridge. Noise could be a problem since it is located at 5th avenue. On Saturday it was noisy until 5am. Other days were better but not for people looking for a quite property. Easy access to ferry or restaurants.

Aide

with Children

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.

Elyse

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Air conditioning worked, staff was very helpful

ryan

Family

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.

Adam Nils

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

The room was spotless and very comfortable. The staff was amazing!

Cordell

Leisure with Partner

8.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The staff were very friendly. The location was GREAT, and the room was ok.

Nisha

Leisure with Friends

4.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Amenities were not good, room was very small. No locker available to keep your passport safe, charging dock was not good. Water was not warm enough to take shower in cold days. Water pressure was too low. Staff were good and location is good. Near beach and 5th Ave.

Liane

Leisure

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.

Danielle

Leisure with Children

8.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Hotel was great! A bit noisy because right off the main strip, but I intended that already. The room was nice and clean. Front desk was amazing. Very good communication prior to our arrival. We also got picked up at the airport and that was an easy! We did have a terrible experience at the restaurant where we were sat and completely forgot about 32 tops came in ordered drinks and also ate their meals before we even got served our meal. Pretty disappointing because it was myself and three young kids just got off of a long flight. We’re looking forward to a nice meal. We ended up just getting it to go eating cold in our room $150 American later. Pretty disappointed in that feature for our first night. Hotel was great would not recommend your first night down at the restaurant if you’re hungry!

Susan

Leisure

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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