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Hotel Cielo
Hotels
8.6
/10
Very Good
296 reviews
What Guests Say About Their Stay
Ana
10.0
/ 10
It is great one block to the beach! It is safe! Close to stores and restaurants!
Ruben
10.0
/ 10
The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby.
Very lively area so be prepared to hear music, trucks and partying all hours of the night.
Very close to beach and ferry.
Rosalind
10.0
/ 10
The staff were lovely and so friendly.
Really beautiful traditional interior and super convenient location for the beach. LOVED it
In the Area
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Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Read More
Available Room Types in Hotel Cielo
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Per room per night (excl. taxes & fees)
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What's around Hotel Cielo
Calle 4norte s/n entre 5ta y 10av - Col, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Location
Hotel Cielo is located in area / city Solidaridad.
About Hotel Cielo
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Cielo exclusively for you.
With all facilities offered, Hotel Cielo is the right place to stay.
All facilities in Hotel Cielo
Others
Hotel Services
- Tours
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
- Concierge
Things to Do
- Beach umbrella
- Beach towel
- Spa
- Discounted Fitness Center
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Banquet
- Rooftop terrace
- Terrace
Transportation
- Area shuttle with surcharge
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hotel Cielo
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
- Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
- Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 500 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Cielo | 18 |
Number of floors in Hotel Cielo | 3 |
Another facilities in Hotel Cielo | Tours, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge |
Frequently asked question in Hotel Cielo
What are available facilities at Hotel Cielo?
There are top facilites at Hotel Cielo such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Cielo?
The standard check-in time at Hotel Cielo is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Cielo provide breakfast?
Yes, Hotel Cielo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Cielo have?
Hotel Cielo is a 3.5-star hotel.
How many floors does Hotel Cielo have?
Hotel Cielo has 3 floors.
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More Reviews from Other Guests in Hotel Cielo
Other sources (296)
8.6
Very Good
From 296 reviews
Cleanliness
9.0
Room Comfort
8.0
Location
9.2
Service and Facilites
9.2
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Traveler Reviews Hotel Cielo
Number of reviews per page
20
40
Top reviews
Justin
Leisure with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.
Ana
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
It is great one block to the beach! It is safe! Close to stores and restaurants!
Liliana
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Awesome & location was great! Will come back!
Ruben
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby.
Very lively area so be prepared to hear music, trucks and partying all hours of the night.
Very close to beach and ferry.
Camila
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Super friendly and helpful staff!
Rosalind
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The staff were lovely and so friendly.
Really beautiful traditional interior and super convenient location for the beach. LOVED it
Verified traveler
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC.
This is it.
Tammy
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
carmela
Leisure with Friends
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
I really liked this Hotel
zev
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well.
Btw, for Shabbat keeping people there is a key to the room.
Mitzi
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Faramarz
Leisure
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
It’s in a good neighborhood with easy access to the beach
Dwayne
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!
William
Leisure Family
2.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Apparently on the Sunday night I stayed the local club 2 blocks away was operating until 4 a.m. I had to get up at 6 a.m. for an excursion so this was exhausting. Cute boutique hotel. Loved all the hallways. But the noise was beyond contempt. Never again!
Kristian
Leisure Family
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
Ok
Janine
6.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.
RAQUEL
Family
10.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Jessica
Business and Leisure Family
10.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
We had a lovely stay and will be back in the near future!
Chris
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Ishwor
Leisure Family
6.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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