Hotel Santa Maria Cancun

Beautiful tree growing through the hotel. Friendly staff.

Habitaciones muy lindas y relativamente baratas

I would not recommend this hotel at all. The bed sheets are rags in pieces, the towels seems like trash, the window of the shower and restroom was broken, allowing people from outside to peek inside, real terrible conditions, I had to get away and book another room as we were not feeling safe no more. DON’T GO THROUGH THE HELL AND NIGHTMARE WE WENT TROUGH, JUST STAY AWAY FROM THIS PLACE.

The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street

Very helpful staff

Very gracious staff

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.

Emplacement bien situé, restaurants locaux.

No hot water..no pool

Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.

There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).

Clean, ac works great, friendly staff.

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Good price and theres close market to shop 👍

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.

Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien. El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo. No se