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Hotel Villa Mercedes Palenque
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Hotel Villa Mercedes Palenque
Hotels
8.6
/10
Very Good
548 reviews
What Guests Say About Their Stay
Rachel
10.0
/ 10
We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
David
10.0
/ 10
We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Laura
10.0
/ 10
El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .
In the Area
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Km 2.9 Carretera Palenque-Ruinas, Palenque, Estado de Chiapas, Mexico, 29960
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Hotel Villa Mercedes Palenque
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Per room per night (excl. taxes & fees)
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What's around Hotel Villa Mercedes Palenque
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Km 2.9 Carretera Palenque-Ruinas, Palenque, Estado de Chiapas, Mexico, 29960
Discover More About Hotel Villa Mercedes Palenque
Location
Hotel Villa Mercedes Palenque is located in area / city Palenque.
About Hotel Villa Mercedes Palenque
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Villa Mercedes Palenque exclusively for you.
With all facilities offered, Hotel Villa Mercedes Palenque is the right place to stay.
All facilities in Hotel Villa Mercedes Palenque
Others
Things to Do
- Romantic proposal packages
- Beach umbrella
- Outdoor pool
- Poolside bar
- Picnic area
- Garden
- Spa
- Pool sun loungers
Hotel Services
- Welcoming drinks
- Tours
- Laundry service
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking (surcharge)
- Parking
- Reception hall
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Business Facilities
- Meeting facilities
- Conference center
- Business center
Family-friendly Facilities
- Children pool
Transportation
- Bus/truck parking
Nearby Facilities
- Souvenir shop
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Hotel Villa Mercedes Palenque
Important Note
- Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
- Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
- Uncovered extended parking fee: MXN 500 per day
- Pet fee: MXN 600 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
The property will be renovating from June 16 2025 to July 31 2025 (completion date subject to change). The following areas are affected:
- One of the swimming pools
Guests will have access to the following alternate facilities during the renovation:
- Outdoor pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Villa Mercedes Palenque | 92 |
Number of floors in Hotel Villa Mercedes Palenque | 1 |
Another facilities in Hotel Villa Mercedes Palenque | Romantic proposal packages, Beach umbrella, Outdoor pool, Poolside bar, Picnic area |
Frequently asked question in Hotel Villa Mercedes Palenque
What are available facilities at Hotel Villa Mercedes Palenque?
There are top facilites at Hotel Villa Mercedes Palenque such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Villa Mercedes Palenque?
The standard check-in time at Hotel Villa Mercedes Palenque is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Villa Mercedes Palenque provide breakfast?
Yes, Hotel Villa Mercedes Palenque provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Villa Mercedes Palenque
Other sources (548)
8.6
Very Good
From 548 reviews
Cleanliness
9.0
Room Comfort
8.4
Location
9.0
Service and Facilites
8.4
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Traveler Reviews Hotel Villa Mercedes Palenque
Number of reviews per page
20
40
Top reviews
Rachel
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Ana
Leisure Family
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Quietly hotel, the tv in the room terrible.
Monica
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.
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David
10.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Laura
Leisure with Children
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .
John
Leisure with Partner
8.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
3 nights at Palenque
Scott
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
John
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Close to ruins. Beautiful pool
Leonardo
Leisure with Children
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Everything was really excellent except the food soo bad.
Maria
Leisure Family
4.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
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Alvaro
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Everything
Veronica
Leisure Family
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Check in was fast and friendly. The property is surrounded by the beautiful jungle.
The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac.
We had a very pleasant stay in this hotel
Veronica
Leisure Family
8.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait.
Other than that we had a good stay in the hote.
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joe
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Dolores Y
Leisure Family
10.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Nemer
Leisure with Partner
6.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
Breakfast in a hotel like this should have been included in already high price of the hotel.
Alexander
Leisure with Partner
10.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Verified traveler
8.0
/10
Reviewed 92 week(s) ago
Hotels.com verified review
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Michael
Leisure with Partner
8.0
/10
Reviewed 125 week(s) ago
Expedia Group verified review
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Evelyn
10.0
/10
Reviewed 128 week(s) ago
Expedia Group verified review
Very beautiful and quiet
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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