ARZO Hotel Premier

Paid for 3 nights breakfast included. This hotel will not honor breakfast. Highlights of the stay: Dirty floor - no disposable slippers and want to charge cleaning fee when floor us already dirty. No heater - they will provide with extra charge. Extra pillow - extra charge per night per pillow. Extra blanket - extra charge per night per blanket. No lobby phone number - if you ask for something, you have to go down to lobby. No trashbin in room. No refridgerator in room. Shampoo - extra charge. Soap - extra charge. Bottle water - extra charge. Unfriendly staff. The worst, net and on and off wifi connection. Overall, an awful experience. Id be offended if I were offered a free night accommodation and twice as offended if they offered 2 free nights. That is how bad this place is. Check my previous feedback for other hotels. I offer fair and constructive feedback. This place was spacious. Thats the best I can say. Thanks.

There was ants

Staff was great. Ordered me a grab, helped with our luggage.

Clean, helpful staff and close to amenities

Good place and nice staffs!

Ok hotel in convenient location

It was nice

I'm soti forgot to cancel my bad

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ARZO was cheap but clean with helpful polite staff. Acceptable value for money.

A good place to stay if you are only looking to stay 1-2 Days.

We had no hot water

The internet is very poor in this property. Our internet is much better now in Puerto Galera! The air conditioning unit is making a very loud sound. Toilet seat was broken. Had to move rooms due to the internet issue and that didn't solve the problem. Tried to order food and beer at night and the place was closed.

Wifi is terrible

I could not sleep because its so noisy at night. It started at 10pm and it stop in the morning at around 6am. Its looks like a pumping motors.

Location: The hotel seems to be situated in a residential area, next to the highway, and within walking distance to the metro. However, the area has heavy traffic, pollution, and some homeless individuals. The convenience stores, including the hotel, have high fences, making me feel a bit unsafe, although I understand the reasons for this precaution. Room and Facilities: The room size is decent, equipped with a working desk and washing sink. Bedding: The bed is alright, but the blanket is thin and had some hair stuck to it. There was no daily complimentary drinking water and toiletries due to the absence of daily housekeeping. On my first day, I found someone's pink underwear hanging in the bathroom. Wifi: The wifi connection is sometimes poor, as it seems to cut off every hour when connecting with my laptop. TV: The TV is a good size and a smart TV. Bathroom: Towels look ok with basic provided amenities, but the water heater needs maintenance. Hotel Restaurant: Limited options but acceptable. Spa and Massage: No spa, only massage on request. They arranged a therapist to come to the room, but I was charged an additional P 200 for the therapist's transportation, which wasn't mentioned beforehand. Staff and Security: The staff, including the security personnel from Cebu, are friendly and service-oriented.

Its within the residential community and there are lots of dining options available within the area.

Place is modern and feels relax. Even though receptionist is doing two hotels at once delaying service, she is very nice so I still have an excellent rating.

Staffs are friendly and helpful. everything is good except the cleaning. The floor is so disgusting( sticky), stain bed sheets and dirty floormat look like it was not change, shower was not clean. did not took any picture or as the front desk because we are so tired and sleepy as we check in almost 5am so we just spent 10hours and move to other hotel. Glad we only pay 1 night.

Place is OK as it is clean. Very simple, no window in the room. Was OK for me when I arrived late at the airport and had to leave in the middle of the next morning. Be mindful of the fact a cash deposit will be requested upon arrival.