Eskaya Beach Resort and Spa

Despite having an excellent location and concept, the overall management was completely lacking. There were very few staff members on site, and no proper services were provided. I believe it is highly problematic to operate such a great facility with poor management while still accepting guests.

I truly believe that this was once THE spot in Panglao. However, we are terribly dissatisfied with our stay. The contact number they provided was not reachable until the day of our arrival. The van that was supposed to pick-up guests left without the remaining passengers, therefore us. Upon our arrival we were greeted by overgrown grass, dead trees, poorly maintained facade. The main lobby was closed and we were directed to a make shift office in one of the villas. The person who greeted us did not know how to speak English and could not assist us with our inquiry about the resort facilities and spa services. She was not wearing a uniform or a name tag therefore we cannot determine if she was a staff. Finally, another person came in and informed us that check-in is not until 2PM, so we gladly proceeded to the restaurant. From our time of arrival, there was another family that came before us. We ordered lunch but it took an hour and a half for our food to come out. Mentioning again, that there’s only one other family with us. There were no servers on site and if there were they look very unhappy to be working. Check-in time. Although the room is spacious it lacked the vibe. The curtains were heavy and dusty. The ceiling had several watermarks from poor AC piping. The fridge was moldy. An open bottle wine from previous guest. Ugh! I think this entire place was just a missed. It was one issue after another. But there were some serious hazardous things at the resort.

This property has a certain charm, is very atmospheric with pretty gardens, but seems passed its prime. The room we were given smelled strongly of mold, the private pool was too gross to swim in, the small beach was not inviting and everything generally felt decrepit, dirty and in poor condition. After complaining and showing staff our issues with the room, we were eventually moved to another one which was much better. Our experience wasn't great but some may like it and staff was responsive. Seemed very over priced despite private pool.

Let me start by saying I regret spending so much money to a place that is run down and broken. This place definitely has seen better days. The ambiance is great till you see a broken lamp or a pool not working.The beach was dirty and was muddy. The toilet was not working at times and the jet from the bubble bath was not working. The husband and I needed to put something in the safe and we called them about and we checked out already and the safe was still not fix. The smell from the rooms are so bad. I have bad asthma and I had to open up the windows but some of the screen from the doors and windows have holes so now you're infested with bugs. Our room had a bunch of little spiders inside the room as well. It was just a horrible and nightmare of a stay. We sprayed the room atleast twice a day with bug repellents. We stayed here for a 10 year anniversary and for a 5 star resort they could not accommodate a special night for us. I've worked hospitality before and this is absolutely a nightmare. They do not change the beddings unless you asked them too. It's like why asked for it to be clean if you're not going to put new sheets? Especially, bc of the bugs I wanted it change but you have to ask. With the money I paid thinking it would be a nice 10 year anniversary villa was absolutely the worst decision I made

We payed 2300 Euro for 6 nights and left the hotel after 2 nights. It was horrible! Don’t go there. And no refund of the money!

The hotel says cannot accomdate us because the room is not ready ! Very rude and bad attitude ! The hotel asks us to talk to Expedia for refund!

Staff is very friendly and accommodating

The facilities were luxurious and worth the price. The front desk, young reception was not professional and looked unpleasing. She does not fit to this expensive and luxurious hotel. Other staffs were all professional and kind.

Staff will go out of their way to attend to guests’ requests. They arranged a dinner on the beach and another dinner on the viewing deck for me and my wife, which made our stay truly memorable.

Very terrible room and service. The room we got is totally different from Expedia (sofa beds in living room vs. single beds in loving room). The GM and staff refused to offer any help, but asked us to coordinate with Expedia ourselves. Plus, we made the booking (non refundable) and then got email for "compulsory" nye dinner of usd 170 per person. The service attitude is "patient but useless", and GM basically said they dunt care about social media reviews. The entire experience is very disappointing and I'm feeling cheated / trapped.

The resort totally look different with what it looks like on the picture

All was perfect. II really dislike only that You get a bill at the restaurant. Carrying Cash or Credit Card with sou at a beach and pool place is the horror. The restaurant should clear the bill with the hotel.

Private pool ,infinity pool and the food we all like

This accommodation was comfortable however for the amount of money it costs it needs to address The up keep for their rooms the bathroom had seen better days as had some of the plugs however people very very pleasant

nice and kind staffs good condition of the rooms and facilities

Very private resort, staff are very helpful , I recommend renting their transportation to go around the island

Nice location. A bit tired and needs more water in gardens as very dry. Not sure if there is water problem on island. Entrance road very rough but looks like updates are happen. Has potential to be good place but lots of work needed on facility and staff training

The staff was outstanding and the villa beautifully located with spectacular views. Attention to details prevents a more positive review. Our under the sink cabinet door was hanging loose; tiles in the infinity pool cracked and some missing; pool deck tiles broken, etc. The little things that add up and cause a less than rave review.

Hands down one of the best resorts I've been to! Each private villa comes with its own balcony lounge area, private pool, and my favorite, a very relaxing open air 2 person jacuzzi bath tub. Best of all is the warm hospitality and first class service of the staff. Everyone was so friendly and helpful. They anticipate your needs before you even ask. With a limited number of villas, it is never crowded. Eskaya is a perfect place to relax.

The staff are pleasant, and very accommodating. We just have a few comments, there was no welcome fruits when we arrived just what was written on there web page, the bar was not refilled my kids are looking for chips and chocolates... Needs improvement on the cleanliness of the Villas.The main pool also needs improvement. They should add choices of food during breakfast . But my kids enjoy the pool and the whole villa itself. It was a fun filled weekend for all of us. Thank you Eskaya staff. We loved to stay again :)