Marco Polo Plaza Cebu

On behalf of my family stay in Marco Polo Plaza Cebu,I would recommend to the extreme highest level..Why? Even simple asking questions from a well trained staff from dinning is a big impact and it matters really to us..To make the story short,At breakfast time,the dinning staff ask if they have extra (person ) for breakfast.Then my brother said yes,So the staff ask if they have any ID’s like Seniors ID so that they can get discounts.So from that conversation you really appreciated how they treated the customers well.. From Front Desk to room services to dinning and to amenities everything are commendable.Food are superb and deli.Staff are well trained with very calm and you won’t feel awkwardness. All in all are excellent,perfect stay with comfort and beautiful ambiance! Now We Knew where to STAY NEXT VACAY! Thank you Marco Polo Plaza Cebu for giving my family an unforgettable stay . RS from Toronto CA🇨🇦 Family Travellers!

Serene and at home feeling

Hotel is being renovated, so not what you expect from a 5 star hotel

Under renovation. Breakfast was setup in banquet rooms not very hot and selections were minimal.

Staffs

Paid for breakfast with Expedia once. Then was charged again at breakfast. One of the companies was double paid. Scamed

First of all, excellent hotel. Nearly on par with the best. Despite construction work, it was nearly transparent. The hotel policies should be reviewed. Primarily, you should be allowed to use luggage racks without assistance. It isn’t as though we were going to keep them in our room while we weee obviously checking out. This was beyond frustrating when all we were doing is bringing our luggage down to check out. The thermostat in our room never worked. We had to shut it off to keep from freezing at night. Also would prefer a better vent for the bathroom.

comfortable stay

comfortable stay

Good service and food was good 👍

The staff were niice and the food was great . But needed to fix the bathroom . / needed doors in the ahowers . Big hotels like these should have a free Transfortation tonthe AirPort without any charge .Specially to those WHO stays in the hotel .

It was a good stay and staffs are very helpful and accommodating. The only bad side that I do not like is the old carpet.

clean

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We love it and we stay here every year we come to Cebu

Excellent service. The staff at Marco Polo were incredibly helpful, friendly and professional throughout our stay. We especially appreciated being allowed to check in early, and the entire process was smooth and efficient.

Loved the place. Truly 5 stars, in my opinion better than the Radisson Blu.

Hotel was nice, but very old needs to be updated

Highly recommended 🤗 Everything is awesome

Friendly staff and good service.