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Grand Hotel
Hotels
8.2
/10
Very Good
732 reviews
What Guests Say About Their Stay
Alberto
10.0
/ 10
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Mercedes
10.0
/ 10
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Debra
10.0
/ 10
Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
In the Area
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Slawkowska 5-7, Województwo Małopolskie, Poland, 31-014
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Grand Hotel
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What's around Grand Hotel
Slawkowska 5-7, Województwo Małopolskie, Poland, 31-014
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Discover More About Grand Hotel
General
Near Main Market Square
Location
A stay at Grand Hotel places you in the heart of Kraków, steps from Main Market Square and Royal Road. This luxury hotel is 9.2 mi (14.7 km) from Wieliczka Salt Mine and 1.2 mi (1.9 km) from Wawel Castle.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Florianska Street - 0.1 km / 0.1 mi
Historical Museum of Krakow - 0.1 km / 0.1 mi
Royal Road - 0.1 km / 0.1 mi
Main Market Square - 0.1 km / 0.1 mi
Krzysztofory Palace - 0.1 km / 0.1 mi
Museum of Pharmacy - 0.2 km / 0.1 mi
Lost Souls Alley - 0.2 km / 0.1 mi
Cloth Hall - 0.2 km / 0.1 mi
Gallery of 19th Century Polish Art in Sukiennice - 0.2 km / 0.2 mi
Town Hall Tower - 0.3 km / 0.2 mi
Czartoryski Museum - 0.3 km / 0.2 mi
St. Mary's Basilica - 0.3 km / 0.2 mi
Rynek Underground - 0.3 km / 0.2 mi
Planty Park - 0.3 km / 0.2 mi
Cellar Under the Rams - 0.3 km / 0.2 mi
The preferred airport for Grand Hotel is John Paul II - Balice Airport (KRK) - 12.8 km / 8 mi
Facilities
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Business Facilities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Kraków? This hotel has 1701 square feet (158 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 64 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
All facilities in Grand Hotel
Entertainment Facility
Fitness Center
Functional Hall
Common Space
Lobby
Accessibilty
- Accessible parking
- Wheelchair accessible
- Accessibility equipment
- Accessible bathroom
- Disabled access friendly
- Accessible path of travel
Things to Do
- Romantic proposal packages
- Fitness center
- Library
- Spa
- Sauna
Transportation
- Limited parking
- Airport transfer
- Bicycle rental
- Storage
Public Facilities
- Elevator
- Parking
- Smoke-free area
- Safety deposit box
Business Facilities
- Business facilities
- Business facilities
- Conference rooms
- Business center
General
- Banquet
- Reception hall
- Parking
Hotel Services
- Laundry service
- 24-hour Receptionist
- Concierge
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in Grand Hotel
Important Note
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 12:00
- Fee for buffet breakfast: approximately PLN 120 per person
- Airport shuttle fee: PLN 160 per vehicle (one-way, maximum occupancy 3)
- Uncovered self parking fee: PLN 180 per day
- Pet fee: PLN 100 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Limited Number Of Pets In Room
Professional property host/manager, Parking height restrictions apply
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Hotel | 64 |
Another facilities in Grand Hotel | Accessible parking, Wheelchair accessible, Accessibility equipment, Accessible bathroom, Disabled access friendly |
Frequently asked question in Grand Hotel
What are available facilities at Grand Hotel?
There are top facilites at Grand Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hotel?
The standard check-in time at Grand Hotel is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Grand Hotel provide breakfast?
Yes, Grand Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Grand Hotel have?
Grand Hotel is a 5.0-star hotel.
How many rooms does Grand Hotel have?
Grand Hotel has 64 rooms in total.
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More Reviews from Other Guests in Grand Hotel
Overall Ratings & Reviews Grand Hotel
Other sources (732)
8.2
Very Good
From 732 reviews
Cleanliness
8.8
Room Comfort
8.0
Location
9.6
Service and Facilites
8.8
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Traveler Reviews Grand Hotel
Number of reviews per page
20
40
Top reviews
Peter
Friends and Family
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Fridge in room didn't work. Air con was a little temperamental. Room was nice and clean. Hotel lovely, if a little quiet.
Stephen
Leisure
4.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
This is a 3 star, not 5 star hotel). Street noise, heat in room didn't work, bathroom floor got soaked during showers (half glass screen on bath), exercise room is a joke.
Nigel
Friends and Family
6.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Guests should be advised when checking in about building work taking place in the adjoining building and the noise coming from that work
Penelope
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom.
Alberto
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Mercedes
Leisure with Partner
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Debra
Friends and Family
10.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
Nancy
Leisure Family
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
The Grand Hotel was wonderful. The people who worked there were kind and did their best to accommodate us. Very professional, very helpful. My experience is a little different as I am slightly physically disabled; I walk with a cane and have limited mobility. It never occurred to me to reserve a handicap accessible room and that was my mistake. The bathtub was very tall and it was difficult for me to step into it. When I asked for a different room with not so tall of a tub I was told that all the rooms had the same tub. They offered me a stepstool and a bathmat and that did help somewhat along with having my daughter help me in and out of the tub. I was impressed with the staff doing their best to help resolve this issue and how quickly they acted. When I did ask about changing to their accessible room, it was already booked. The room was beautiful and spacious; we had two twin beds and a daybed/couch, along with two comfortable chairs with a tall ceiling. Our room was cleaned daily and we had fresh towels each day too. Everyone we spoke with who worked at the hotel was professional and helpful and kind. Thank you Grand Hotel for your outstanding service and kindness.
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Stephanie
Leisure Family
8.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
Nancy
Leisure Family
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
Patrycja
Leisure Family
4.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
The breakfast (pay extra) was very good and the staff at breakfast was great.
However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!!
We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes.
Tomorrow is the same exact story.
I paid a good money for the hotel and they never apologized or reimbursed me for the hassle.
Really lousy service, the worst I experienced in Poland where all other places were great.
I am giving it 2 stars because of breakfast which was very good.
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Penny
Business
4.0
/10
Reviewed 92 week(s) ago
Hotels.com verified review
I had multiple poters over two days while waiting outside seem to be trying to get rid of me. Not knowing I am a guest but even once they knew to question why I was there and move me along.
Kerry
Leisure with Partner
8.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
This is a beautiful hotel which could use some freshening up, particularly in the public areas. The central AC broke while we were there during an extremely hot day, but the staff was extremely helpful. Breakfast was very good, in an elegant space.
Robert
8.0
/10
Reviewed 97 week(s) ago
Hotels.com verified review
Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice
Aleksander
8.0
/10
Reviewed 99 week(s) ago
Hotels.com verified review
Ciekawa budowla historyczna, brakuje trochę menedżera, który zadba o standardy. Uśmiech na twarzy obsługi na szczęście jest, ale potrzeba jeszcze szybkiej nauki i dobrych chęci
Yuliya
Leisure Family
10.0
/10
Reviewed 101 week(s) ago
Expedia Group verified review
.
Amanda
Leisure with Partner
10.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
Hyun kun
8.0
/10
Reviewed 122 week(s) ago
Hotels.com verified review
Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
Arlene
Friends and Family
10.0
/10
Reviewed 123 week(s) ago
Hotels.com verified review
Second time at hotel and had a great stay, super service and food. Very helpful when we wanted to celebrate friends birthday. Highly recommended and we will return.
Samantha
10.0
/10
Reviewed 125 week(s) ago
Hotels.com verified review
We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
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Number of reviews per page
20
40
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