Garden Guest House

The room looked nothing like the pictures. It was dirty, outdated, and uncomfortable. The closet in the room was broken so we couldn’t use it. The fan that was provided was broken too. There are two shared bathrooms, which are dirty and not have mold all over the place. The kitchenette was not really available to use, other than the microwave; you weren’t allowed to use the stove or the washing machine. They provided no towels even though in the pictures they show they do. There were bedbugs and whenever the owners would come in, they’d be very noisy and at one point they just randomly opened our room door. We had to leave this place earlier than expected and look a hotel near by. When I let them know that we were leaving early because of the conditions, they just said “ok” and did not offer us a refund for the remaining time, nor did they care. I am not sure how this place is still in business. The owners speak broken English so it was hard to understand, and they don’t speak Portuguese as they are from somewhere in the Middle East.

There was no reception, no one answered phone. No notification of this kind of check in. Lost money on taxi and had to book another hotel. Said it's non refundable

Nice

We had to pay extra 40 euro for late check in.

It was a terrible experience for this booking. We booked this Garden Guest House in advance for one week. When we arrived at 10 pm (and raining) for checking in, they told us our booking was cancelled and no room for us. This put us in a very difficult situation and destroyed all our travel plan and cost much more. They are so no responsible and reliable. Either this hotel or Hotels.com say sorry and give any compensation. Consumer right not protected!

Very poor service with rooms ! No pest control done ! Dirty bedsheets ! Bedbugs in the property .

Would NOT recommend. Dirty and small rooms. Shared bathroom was also not clean. Absolutely not worth the money. I would highly recommend staying elsewhere.

When I arrived at the door of Garden Guest House at 5:30pm and used the Message Property of Expedia to get check-in instructions. Instead, I got a response forwarding me to another nearby property : Fortune guest house. I also got another message of failing to call me. Of course, I am using my phone from home country. I guess the property re-sold my booking to another customer, thinking that I will not show up. This is WRONG practice as I already paid for it. This is the first time I encounter this. To make this case worse, the forwarded guest house has mold in bathrooms. Although the manager is polite, and asked me to wait 10 minutes for preparing my room. He has done a lot of work to try to keep the place clean with 5 rooms.

We arrived at the property at 5pm originally we told the hotel we would be there at 7 pm ok so we were early but it was the middle of the afternoon the hotel was on 3rd floor the door was locked you had to ring a bell which we did the doorway and door were filthy, there was no response from ringing the bell so we rang both numbers on the dirty plaque on the wall,first number went to answerphone, second number was unobtainable, hung around for 10 mins then left, owner rang us 20 mins later, he told us we were too early, itold him that according to his wesite someone would be there, i told him that the door was locked and was filthy dirty, he said never mind he would be there in 10 minutes, we told him no way were we staying there as it was so dirty, if this is the entrance to your business gthe least you could do is keep it clean, we booked another hotel for the night in Lisbon.

Bien mais pour checking bizare. Je payé 20 Euro en plus. Je suis arrivé tard et que l'entre avant 22h. Je réussis d'entrée et payé 20 pour la nuit déjà payé.

Hospedagem honesta pelo valor pago. Atendente atencioso!

Es una pena que hotels presente este tipo de estancias no es del nivel adecuado

Sucio, mucho ruido, poco entendimiento con el responsable del lugar no responden a los mensajes... Además, reservamos una habitación de 3 y cuando llegamos solo le quedaba para 2 personas y nos tuvimos que conformar. Pero por el precio tan barato, no se puede pedir más.

Experiência ruim quartos sujo cheio de baratas cozinha um nojo parece que nao foi limpa a anos portas tampada com fita cola os banheiros sujo e fedorento porta nao trancava

Its, fake, give me back my money. Nobody open the door. I m very angry with you. Es un hotel falso, nadie abrió la puerta. Estoy muy enojado con utedes.

Simple but good value for the money. Easy to ride a bike to the famous areas (bike shari n station outside the house). Room was simole but clean. You essily hear the neighbors, but thats ok. Safe neighborhood with some nice cafes and restaurants.

O quarto em si é bacana, estava organizado e a estadia no geral foi boa. Pontos negativos: o Senhorio não sabia que havia a reserva. Precisei ligar para ele quando cheguei e alguardar do lado de fora por uns 20 minutos. O fogão não funcionava. Positivos: Boa organização, 2 casas de banho, todas as torneiras e chuveiros com água quente. Lugar bem localizado O "hostel" fica no 3° andar do prédio, sem elevador e o dono arranha no português, deu para entender.

Lugar bem localizado mas sem um responsável presente no horário do check in. Nossa noite não foi tranquila devido a campainha ficar tocando de madrugada.

Para começar, no dia da minha chegada recebi um recado da casa ne avisando que não tinham vagas e que eu deveria cancelar a reserva!!!! Não era reembolsável e eu ne recusei a cancelar e disse que eles o fizessem.... Dentro de duas horas, depois de eu ter entrado em contato com o aplicativo, me mandaram outro recado dizendo que eu poderia ir.... A Localização é muito boa, este é o único ponto positivo nesta Guesthouse, além da roupa de cama ser nova e de qualidade razoável.Não tinha toalhas, precisei solicitar para o aplicativo, pois o hostes não atendia os recados nem o telefone.... trouxeram toalhas velhas e encardidas.Travesseiros péssimos. O hostes indiano mal humorado não fala português e tem um péssimo inglês. O quarto bem pequeno tem uma cama de casal, uma pequena mesa e uma cadeira. Nenhum espaço para malas, nem sequem um cabideiro para pendurar uma bolsa ou casaco.A limpeza do quarto era boa. Um dos banheiros tinha o ralo do chuveiro entupido, azulejos sujos. Faltou água quente 2 dos 5 dias de hospedagem A cozinha tem um microondas sujo e uma chaleira elétrica quebrada. Fogão e forno não podem ser usados e tem um exaustor absolutamente imundo. Pouca louça, nenhuma faca de corte.Piso da cozinha muito sujo... Refrigerador pequeno e cheio de coisa estragada. Tive nojo de usar a cozinha... Banho e uso da cozinha permitidos apenas entre 10h e 22h.....

Bonne literie mais la propreté n'est pas impeccable et l'hôtel est bruyant