Quinta Das Lagrimas

We stayed at Quinta das Lágrimas via Hotels.com Rewards and the experience was appalling. We felt discriminated against for using rewards from the start. Despite paying an extra fee for our children, the hotel provided no extra bed or towels for them. My 4-year-old was forced to sleep in our bed, and basic amenities were denied. The room was far below 5-star standards: stains on the ceiling, damaged wood walls, and an ancient, poor-quality baby cot. On the second day, the hotel intentionally deactivated our room key, forcing us to walk across the property with our family. Staff condescendingly suggested the door "allegedly" (alegadamente) wouldn't open because of us, but management later admitted they restricted access just to scan our daughters' IDs—a request they could have made at any other time. This happened on my wife’s birthday, making the stay extremely uncomfortable. I have filed two official complaints in the "Livro de Reclamações" regarding the lack of service and illegal ID handling. As a loyal Hotels.com member for years, I am disgusted by this treatment. Avoid this property if you expect professional service and respect for families.

Staff are exceptional, the hotel and grounds, incredible. If you can, treat yourself, you won’t be disappointed!

Huge property, amazing gardens and great staff. Loved my stay.

A

Excellent service from everyone and property was excellent.

Very helpful staff and wonderful gardens . The bar bistro serves excellent food and lunch in the restaurant also very impressive .

The legend of the farm and fountains are fun, the grounds are very interesting, the indoor pool was fun, the outdoor pool closed for the season, the staff was excellent, both friendly and very informative and helpful.

The hotel is somewhat dated The gardens are beautiful

Everything was neat. Place, food, staff.I loved it. I will strongly recommend this place.

Staff were amazing, and the history of the property! Gardens! Driveway! Incredibly kept well with so much effort that the gardeners, and supporting staff take to make this historic property open to us!

The property is in an amazing area with a gorgeous garden and hiking trails. The hotel is beautiful BUT the rooms have a stale musty smell and they need a remodeling

Breakfast excellent, room clean, safe environment.

Staff is great! Property is beautiful. Be mindful to ask for a room away from a main hallway to avoid a little noise. For us, even so, it was very nice. Note: if you want to swim indoors bring a bathing cap. Outdoors not needed but indoors we were limited by this!

Incredible Farm to Table establishment operated by a 3rd generation family member in the heart of the Duro Valley wine country

The pool is beautiful but cold this time of year.

5 star

It was a lovely spot

This property is the old Palace and it is amazing . The gardens are beautiful with the backdrop of the love affair of Pedro and Ines. 5 stars! I would stay there again and highly recommend this hotel .

Amazing hotel! Staff is wonderful. Great experience!!

Quinta das Lágrimas has such an important and interesting place in Portuguese history, which we enjoyed learning about during our stay. The old house and surrounding gardens are beautiful and romantic, even in the winter. Our room was in the spa wing, and it was large and comfortable, but the “Queen” bed was actually two twins pushed together (which is common in Europe), the shower flooded easily, and the bathroom door was extremely difficult to lock and unlock. As Canadians, we were also surprised to learn that we were not allowed to use the indoor pool without a swimming cap.