Mercure Edinburgh Haymarket Hotel

Lovely hotel Greeted warmly by front of house Room was excellent Comfortable clean luxurious Breakfast was excellent Only £4 for a taxi to old town Shopping mall Carpark Short walking distance Would recommend dropping off cases first before parking

The internet was not working.

Staff were nice. Room had terrible, loud background noise all night. Room phone didn't work. No solution offered to noise problem. Will not be staying again

Lovely clean room. Big comfy bed. Coffee machine in the room. Nice toiletries. Staff all very pleasant and helpful. Handy for Haymarket station.

Nice place

Comfortable room and helpful staff. Easy to walk into the city. Lots of dining options near by.

I stayed here for one night on 15th April and it was, frankly, one of the most disappointing hotel experiences I’ve had. First, there was no WiFi available, according to the front dest due to a “technical glitch”, something the staff acknowledged but did nothing about. To compound the issue, I was placed in a basement room with zero phone signal, leaving me completely cut off. I was unable to join a critical work call with a client, was not only frustrating but professionally damaging. The room itself smelled musty and damp, which made the environment feel unclean and uncomfortable. When I raised these issues with staff, they were entirely unhelpful and disinterested, no offer to move rooms or even apologise meaningfully. To top it off, I discovered the shower was broken the next morning. The head was detached and unusable. I couldn’t even get a proper wash before checking out. This hotel failed on every basic level: connectivity, cleanliness, functionality, and service. For a chain like Mercure, this is completely unacceptable. I advise others to book elsewhere, especially if you need to work or expect a minimum standard of care and professionalism.

I have stayed in this hotel for my past 3 out of 4 visits to Edinburgh. On each occasion the wifi has never worked, whether in foyer or bedroom. When discussed with the front desk, they insisted there wasn't a problem. Very disappointing. Didn't have breakfast or dinner in the hotel so I'm unable to comment.

This was the worst stay for a business trip I’ve had & I have travel all over the world. Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day. We were starving so asked to order room Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery. Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly! Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose. The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap

This was the worst stay for a business trip I’ve had & I have travel all over the world. Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day. We were starving so asked to order room Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery. Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly! Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose. The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap

No WiFi!!! Dismissive staff, poor cleanliness.

I had a fantastic stay during my city break. The hotel exceeded expectations in every way. The staff were incredibly helpful and friendly, always ready to assist with anything we needed. The breakfast was delicious with a great variety to start the day right. The location couldn’t be better just a short walk to Tesco for any quick needs, 10 minutes to the charming old town, and also only 10 minutes from the Airport Express bus stop, which made traveling super convenient. Everything was excellent, and I highly recommend this hotel to anyone visiting the city. Want it to sound more casual or more formal?

Problem with the heat!

Beautiful room and very friendly staff. Breakfast was excellent and excellent value with everything you would expect hot and cold options and haggis too! Area was quiet, business area and only 10-15 mins walk from the centre. Bed was very comfortable.

The staff were very friendly, from dealing with ad-hoc requests, to an efficient breakfast process. Water bottles in the room (and Scottish shortbread!) were replaced daily without charge, with daily room cleaning on offer. The location is also good, with a Tesco Local a one-minute walk and Haymarket Railway Station and tram stop around a 10 minute walk. There were a few marks on the carpet, but the hotel had new rolls of carpet ready to install, which I assume will replace the stained carpet.

This was my third time staying at the hotel. It was my first anniversary celebrations and the hotel staff were amazing. They left a beautiful card, a sweet gift and sprinkled rose petals on the bed for the special occasion. Was a fabulous experience from beginning to end. Fantastic customer service and professionalism. I will definitely be back.

Overall Good.

The room was clean and in excellent condition. It even had a small fridge which was convenient. It was very quiet and the location was within walking distance to Edinburgh city centre. However bus, train and tram were also on the doorstep.

The hotel was very convenient for the EICC, the room was comfortable and well fitted. (it might have felt a bit cramped for two). The reception desk was very helpful in booking taxis etc. However it was let down by poor WiFi, even in reception by the router. Also it was unhelpful to say the least to discover there was no food at all on the Monday night I arrived.

The room phone did not work, the WiFi was unstable, and I could not figure out the thermostat. They were kind enough to give me a space heater though. The staff was professional and hospitable and the room was clean and stylish. I would definitely return if I did not need WiFi.