Smiths at Gretna Green

Food took a while to come out when ordered, not a lot of bar staff on so had to wait to order and get drinks, bed was pretty hard and the pillows were flat - that could be down to personal preference. Humming/buzzing intermittently in the room that we thought was aircon but wasnt, mentioned this to front desk staff.

Convenient location off motorway. Spacious hotel and accommodation at reasonable rates. Bar and meal choices good. Would use again as stop off to Scotland and local tourist attractions.

Beautiful hotel, fantastic staff and rooms perfect for a family. Bed was extremely comfy and parking great. The only fault was the A/C was very loud but a very good stay. Would definitely return here.

Price could not be argued with, room was clean and tidey, you get what you pay for and i could not complain.

Always stay here when on my way up to Scotland

Stayed here for 1 night in a family room. The room was very big, plenty of space. Double bed was huge but it was actually 2 singles joined together which was great. There were bunk beds located in the room for kids. Only idsue was for some reason we could not get any sound from the tv in the kids area which was annoying as they had to watch the other tv in our bed. We went elsewhere for dinner but breakfast was amazing, great choice of food and kept being repelnsihed. If your stayimg in Gretna I would definitely consider this hotel, its a few £ more than others in the area but in my opinion its worth it

Lovely big bedroom.

The staff makes you feel very special.

Freshly redecorated room to a high standard with good features.

Really quiet, comfy, staff are very friendly and the food is lovely

It’s was ok - friendly staff, room needs some maintenance works, toilet roll holder coming off the wall, paint chips. Room only had 2 plug sockets which are not located from the bed.

Firstly the room we were given had a smart tv but didn’t work, it was two single mattresses put together badly and was not comfortable at all and the window frame was damaged meaning the window would not fully close meaning it was letting in cold air and we could hear the motorway quite loudly. We were eventually moved to another room which was smaller and had no smart tv, the place is a bit tired and service overall wasn’t great, it’s a shame as the reviews here are very good, our experience was not, also the food and drink prices are very high. They are advertising a refurbishment of the rooms, this should solve most issues.

I have stayed here a few time now, rooms are fab, heating in the room was perfect as I hate a hotel room which doesn’t have great heating. Hot chocolate, tea, coffee and biscuits and a bottle of water provided. I would highly recommend this hotels to my friends and family. Staff were lovely too.

Overall the hotel is nice, room is clean spacious and the heating works. Went for dinner and choose the festive menu. This was very reasonably priced but slow service towards the end of the meal. Breakfast had a great selection but just a bit cold. The only negative for the service was the receptionist at check out. There was no smile or thanks. Just a 'thats you checked out', we tried to make a small joke about the refurb they have planned and said ask for plugs/usb's near the beds. She said nothing but a blank look as if to say IDGF.

Nice place, handy for motorway.

Another fantastic visit, only feedback being that they're are no plug sockets or charging points beside the bed so could not charge phones at bedside or use CPAP.

Second time here, nice staff comfortableroom, restaurant was good

The hotel room was amazing , the restaurant was awesome, only bad point was there must have been wedding party on , and there were children running in the corridors where the bedrooms are located, they were very noisy and even knocking on our room door and just causing trouble , don’t know where their parents were or even the hotel staff as the corridors had cctv they and no one came to sort the situation out, so that put a downer on our stay and upset my wife as we tried to have a nice quiet, relaxing night away for her 50th birthday

Hotel was good, ended up with free breakfast which was a nice surprise. Main hotel was very modern and looked nice. We stayed at the bendsmoor cottage. Only complaints where the HVAC made a noise constantly whether it was on or off and the carpet needs renewed.

With the exception of the initial check in - I found the staff to be extremely un trained and un focused - the bar staff spoke to me as why are you stood here - when clearly I want to order a drink and food ,. They then ALL proceeded to investigate why the coffee machine wasn’t working … I wanted a wine and the other man at the bar wanted a whisky !! So I couldn’t understand the focus on the coffee machine .. after my meal I was asked if I wanted to see the desert menu - it never materialised so I just left .. I over heard the breakfast staff letting another couple know the Buffett was going to close but no body bothered to speak to me !! the room was grubby - stained walls in the bath room and bedroom - the cleaner doesn’t like edges of the floor - no water in the room . The picture have been taken down and just left with screws in the wall . The room was very cold as no body had switched the radiator on .. On numerous occasions the staff were huddled in groups and just turned their back on waiting customers - even myself . This is the second time I have complained about a dirty room - but they didn’t seem that interested . I suppose if they fill the hotel with non returning wedding guests why would they be concerned with a single visitor who uses the hotel regularly for a global company on business - .. You also can’t go anywhere around the hotel without the smell of weed !! The second floor stunk in the corridor -