Waverley Guest House

The staff were great! I had requested some gluten-free options for breakfast and they hadn’t received my message through the booking app, so someone went out immediately and bought gf bread, crumpets and cereal and was back before I had finished the yogurt and coffee I thought I’d be having. Very grateful for this lovely service. This is a very well-located property if you’re coming by train. It is an older building and shows its age but the room was clean and comfortable. The reception is up one floor and rooms may be up another 2 floors and there is no elevator so you need to be able to manage your bags up stairs. Again, great staff, very helpful and accommodating.

Bad smell in room...broken wardrobe...broken number...not maintained properly...No eggs in continental breakfast...there was no toilet tissue in my friend room...i heard one more customer complaining about broken wash basin...will not recommend this to anyone.

Sorry but our room was hot with no fans and when we opened our window all we could smell was stale fish and chips from the extraction fans of the restaurants below. It was pretty bad

The check-in process was great, there was a person at reception when we arrived. The room was clean and working apart from the window was broken and took a bit of effort to shut properly. The largest downside was a loud humming noise resonating through the room throughout the day, as if coming from an industrial laundry facility somewhere underground. Thankfully it got quieter between 23:00 and 7:00 so we could fall asleep. The shared showers were clean apart from a bit of mold in the linings.

I don't usually leave a negative review but unfortunately have to on this occasion. On arrival everything was fine, Staff member very polite and helpful, Room looked nice and clean and overall happy with our late booking due to incoming works. In the morning at breakfast we found that the continental breakfast section/table was in a bit of a mess and bread and other foods had been handled by guests that were sitting at the tables, Disgusting attitude by people with obvious no manners and letting their children do whatever they wanted to do, The staff member was trying his best but just not firm enough and should have said something. We left in the morning after a one night stay and the following morning had to go to our local pharmacy with what we thought was insect bites, We were advised that due to the bite ratio (3 bites in a triangular format) that they were most likely to be Bed Bugs, we were in room 115 I'm sure so hopefully a member of staff will have a look and see if this can be sorted. All in all, It was the very reasonable stay rate but with suffering from these bites, that aren't very nice, I would not return in the future.

Located in the heart of Inverness, a short distance from the river, it is a great spot for those seeking a city break with every amenity close at hand. Parking is best at the 24-hour multi-storey on Old Rose Street (£9 for 24 hours, £8 for every 24 after that - and less if your stay is shorter). It’s a five-minute walk to Union Street and the guest house. A flight of stairs takes you to the reception and a very warm and friendly welcome. Rooms are basic, the furnishings a little tired, but they present very well. The downside is for the noise of the gulls outside. They squawked in unison most of the night - but of course that isn’t the fault of the guest house. Breakfast is included, and it consists of a choice of cereals, yoghurt, crumpets, pains au chocolat, brioche, bread for toasting, jams, a choice of tea, coffee and fruit juices. For the purpose of our visit, the Waverley was very good and I would stay here again - but bring earplugs to counter the birds!

All we needed.

Bed sheets and towles had stains and matress was uncomfortable but other than that everything was ok

Nobody at check-in at 7pm. Called twice, was told they were doing the laundry each time. Waited 30 mins. Left to book elsewhere.

Perfect location for access to the Railway station. Rooms could do with some TLC. The price i paid for this hotel was extreme considering the condition of the room.

The stay was below average. No teaspoon to stir hot beverages. Toilet seat was loose and the wrong type. No soap available for the bathroom. Nighttime noise was audible from the streets despite being at the back of the hotel and windows closed.

Excellent staff, excellent city centre location.

This was not a nice place to stay. The room was dirty, the window was broken and leaned in against a shelf, floors were very sloped and the carpet coming up, our door didn't lock, it smelled bad

The best thing about this property was its central location, and walkable distance from train station, city center and sights. The staff was friendly. While the online image looked pleasant, the building was overall poorly kept. Windows were not cleaned. I had roosting birds right above my window, poop on the window and bird debris falling through the window, which needed to stay open to get some fresh air in the room. The room had a musky stench, carpet had burn marks, the shower head bar fell straight out of the wall. The worst was the ever-present noise of slamming room (fire) doors, surrounding tenants due to thin walls and the pub across the street of the hotel blasting music from noon to late in the night. No elevator or lock box available. How about getting a new round of pillows every now and then? I won't stay here again.

Although a booking error with the hotel,giving myself and my finance a single room, they happily had an apartment free which added to our special occasion. The breakfast was freshly served with lots of choices available

Filthy rooms and showers. Loud doors and hallways. There where bed bugs

Here's the hit parade of awful I experienced during my 17 hours there. - Bedbugs - Broken window in room - Window in room used as an ashtray (hard to explain unless you can see it) - Filthy window ledge - Ambiguous stains on carpet - General smell (urine) - No bin in room - Broken wardrobe - Curtain didn't close - WiFi didn't reach the room - Doors slamming due to poorly fitted closers - Shower door hanging off - The whole room shaking due to a washing machine above - including before 7am! Excellent location, mind. The only real credit I can give this hotel is that when I told them I was checking out and expected a full refund they agreed immediately. They didn't even ask what the issues were, which to my mind speaks volumes.

I had seen the other reviews imploring people to stay away from this guest house. I decided to give it a go. Pro- Great location, less than 5 minutes walk from the train & bus station. Lots of pubs and restaurants within walking distance. Pro- There was nothing else available for this price when I stayed in town. The other options were extraordinarily more expensive. The staff working here are very friendly. Pro- The bathroom did look to be recently remodeled with new fixtures. The room had plenty of outlets for charging my electronics. Con- The towels were stained. One of the towels had red, brown, yellow and black stains on it. There were some smaller stains on the bedding. Con - WiFi only worked in the lobby. I was on the 2nd floor and had no connection there. Con - I was there during the weekend and the neighboring pubs were playing dance music until 2am. Made it quite difficult to fall asleep. The mattress was also not very comfortable. Bottom line, for a quick stay this place will do. But for a long term solution, I would look elsewhere.

Terrible and expensive for what it offered

Towels were threadbare and stained. Bed sheet wasn’t much better. They didn’t have any shampoo or hand soap. When asked, was informed they ran out. The window was stuck in the open position and could not be closed. Overall condition of the room was poor.